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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 194 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WAS CHARGED FOR A SERVICE THAT I HAD CANCELLED AND WANTED AREFUND BACK ON THE SUBSCRIPTION I EMAILED THEM THAT I HAD CANCELLED RECEIVED NO REPLY UNTIL I AGAIN EMAILED AND WAS TOLD THAT I HAD TO CANCEL ON THEIR WEBSITE , WHICH I DID. I AGAIN REQUESTED A EFUND FOR A SERVICE I AM NOTUSING AND CANCELLED I AM NOW TOLD THAT I WILL NOT BE GIVEN A REFUND

    Business Response

    Date: 01/26/2023

    Hello,

    I am sorry to hear that you missed the initial email from us and that you were not able to cancel the subscription using our self service portal. Since you intended on canceling your subscription, we have issued a refund. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order the fixd and it clearly states on their website, it can be returned - I received it in the mail today Jan 20, 2023. and not used it because we got the car fixed before the Fixd came in the mail. So I when to the website to start a return and it told me my order number was not right - since I copied and pasted from the email I received when I ordered, I know it's the right number I received from Fixd.

    Business Response

    Date: 01/23/2023

    Hello,

    I am sorry to hear that you were not able to generate a return label. I have sent the label via email. In the future, please contact us directly so that we may assist you as quickly as possible.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/23/2023

    I did try to contact you first and never heard back from you -- will mail it back tomorrow when should I received a refund

    Business Response

    Date: 01/24/2023

    Hello,

    Unfortunately, we do not have any emails from you. A refund will be issued once the return is received in our warehouse. 

     

    Thanks,
    The FIXD Team 

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $69.99 by FIXD on 12/31/2022. I cancelled this service in January of 2021 and threw the device away, because I had no intention of every using it again. I received no email saying they where going to charge me, and I have called them several times in an attempt to get my money back. Each time I have been told they need to have HQ contact me, which they ensure me will happen the next day. I have had zero outreach from them. All I am asking is to get my money back. I feel like they are avoiding communicating with me, in the hope that I will just give up.

    Business Response

    Date: 01/11/2023

    Hello,

    Your subscription has been canceled and the charge has been refunded. Please contact us at ******************* if you have any other questions.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several attempts via email and phone call to get the auto renewal cancelled. I never agreed to this and this is the 2nd time they have charged my card over a 2 year period.I have followed their instructions on their website and have been got no where with the representive named "****" I was told by phone and by email that my auto renew was cancelled yet today day 6 and I still see that the auto renew is still active.

    Business Response

    Date: 01/11/2023

    Hello,

    I am sorry for the confusion! The subscription will still show as active because you still have access to it for the remainder of the current billing cycle. I have confirmed that at the end of this billing cycle, the subscription will end and you will not be charged in the future. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/9/2023 my ******* ******************** Platinum ************ credit card was charged $69.99 by FIXD automotive for services I do not use and which I had cancelled in the past. I tried again, to cancel my service using directions from their website. They suggest cancelling using my Apple iPhone and stopping the subscription that way. There was no subscription listed for FIXD under my Apple subscriptions; therefore I could not cancel using that method. The next method was to cancel from their website, but it required an activation code from an email they sent years ago and which I do not have. I emailed the company and called them, but have not received a response. I have contacted my bank to dispute the charge. It is clear that FIXD is unresponsive and purposely makes it extremely difficult to cancel the subscription to their services. I would like BBB to investigate, and attempt to have FIXD cancel my subscription and refund me my $69.99 for services I neither want or use.

    Business Response

    Date: 01/10/2023

    Hello,

    Our records indicate that we did respond your email request with information about your subscription and the steps that you needed to take to cancel the subscription. Since that email has been missed, we have canceled and refunded your subscription for you. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/13/2023

     
    Complaint: ********

    I am rejecting this response because:
    From: ******************* <**********************>
    Sent: Monday, January 9, 2023 7:41 PM



    I would like to update my compliant case number ********. FIXD contacted me by email from ************************* at FIXD with information I needed to cancel my subscription. After multiple attempts I was able, I believe, to cancel my subscription. I have not yet received email confirmation that my subscription has been successfully canceled though and no word on a refund of my $69.99 charged to my credit card. But at least FIXD finally responded with the code I needed to cancel.

    Sent from my iPad




    Sincerely,

    *******************

    Business Response

    Date: 01/17/2023

    Hello,

    As stated in the previous response, the subscription has been canceled and the charge has been reveresed.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge of ***** as of 11/25/22. I was never told that I was going to be charged for a renewal subscribed for this product. i have never used their their product. I never received an email, call, or message about it. I really want to have a refund and cancel of this subscription.

    Business Response

    Date: 12/30/2022

    Hello,

    We have canceled and refunded your subscription. Please contact us at ******************* if there is anything else that we can help you with.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 14th. My credit card was charged with $34.99 from fixd. I purchased it in 2020 and found it to be a toy not a device to help you diagnose a car problem, and they were also charging some $40 monthly subscription for nothing. So I cancelled and November 14th 2022 I was charged again. **** and obnoxious **** the only so called customer service prima ballerina there hanged up on me 3 times. He complained that i did not aske for second cancellation confirmation number, when called back second time. He yelled at me and patronized me as if it was my fault that it's a scum company steeling money from people. I did not have a chance to speak to anybody again, so I don't know if they will charge me again next month and the next, and if they are refunding me $35 for November. Never received a confirmation email.

    Business Response

    Date: 12/22/2022

    Hello,

    We canceled and refunded you for the first subscription back in December of 2020. As of November 2022, you chose to sign up again for our premium subscription and you entered into a new billing agreement with us. We have canceled and refunded your new subscription.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 12/22/2022

    I never signed any new agreement with fixed. And obviously there is no documentation for such agreement. Fixed suddenly just charged my credit card. How many more people have they charged like that and how many just ignored it or never noticed? 
    Their product is only a toy, not a useful car tool, so they mislead public with their promises of product usefulness. They dont have a real customer service. Its a one man show, that cancels fixed charges for those who manage to find fixed phone number and call. I never received any cancellation confirmation email. They may charge my credit card again at any moment in the future, im affraid.

    Business Response

    Date: 12/30/2022

    Hello,

    We have canceled your subscription and we have issued a refund. Please contact us at ******************* if you have any other questions.

     

    Thanks,

    The FIXD Team

     

     

  • Initial Complaint

    Date:12/15/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the product last year around dec decided i would use their subscription to there better service because the user interface was so bombarded with ads then thought I had cancelled services never used the product again to find out I was charged then this year $70 for a yearly renewal, I reached out to the company and requested a refund on the tended amount due to this being a accident they told me they cant issue a refund, its not possible for them to do so, I would go find there product and send it back free or charge to them I just would like the $70 back spent dec-***** due to no outreach to let me know they were charging me and for being so rude over the phone, I have a PayPal dispute in progress. If this Dosnt apply here and there is somthing different I can do please contact me all help is appreciated, thank you

    Business Response

    Date: 12/15/2022

    Hello,

    We have processed a refund for your subscription and canceled it so you will not be charged in the future. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 12/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought the product in November 2022. I used the product once after receiving it, and was charged $69 for year subscription. I thought I had cancelled and had forgotten all about it, until being charged today for another annual subscription. Apparently they had sent an email to an old email I no longer use. I contacted them immediately when the charge went through and asked for a refund which they refused, only offering to cancel for next year (which I thought Id done a year ago). I shouldnt have to pay for a service Im not using (and havent) used. So now Im going to have to change my banking info so they cant charge me again next year? Worst thing is my financial situation is very dire right now and my husband is disabled, to have this happen right before Christmas is devastating. I had very little extra money as it was, now I have none. Itd be one thing if I was using the device, but I dont even have the product anymore, as another relative now has the car its installed in. This is so infuriating!

    Business Response

    Date: 12/12/2022

    Hello,

    We have issued a refund and canceled your subscription since you did not receive our renewal emails. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 12/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was randomly charged $79.00 from this Company. I purchased their little device out of pure curiosity over two years ago.I never signed up for any membership as the device falsely advertised its actual functions. Again, I purchased out of curiosity as I am a full time mechanic of 18 years. I received an alert from my bank on 12/7/22 that I was charged from this company. I contacted the company the same day and asked why I was charged to which they stated I was signed up for their premium membership, which I was not. I have not received any emails, letters, invoices, receipts notices or anything of the sort that would show I voluntarily agreed to being charged for anything. I was told the same day that the refund policy (which was also never made known to me in any way shape or form) expired even though it literally happened took place the morning of the same day I contacted them. After researching I found that I am not the only individual that this has been happening to. I just want a refund of what I was charged without my consent or knowledge.

    Business Response

    Date: 12/12/2022

    Hello,

    We are very sorry about this. We are having an issue with our renewal notifications, so some users are not receiving the appropriate communications regarding the premium subscription. Because you did not receive it, we have issued a refund and canceled the subscription.

     

    Thanks,

    The FIXD Team 

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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