Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the **** sensor a year ago for $28.73. I was under the impression when I bought it that there would be a $99.99 subscription fee after I activated it. I wasn't planning on activating it until I actually needed to use it. The device is still in the package, I haven't opened it yet. I was notified by my bank of the $99.99 charge from FIXD Automotive which I did not expect until I actually activated the device. I rejected the charge with the bank which they treated as fraud and shut down my card that was charged and sent me a new card. But then I was charged on a my debit card which I couldn't believe because how could they have the other card info that was never used in the purchase? I have replaced my credit card and I have replaced my debit card. And now with my new debit card that I have only had for less than a week, they charged me $99.99 again! How are they getting these card numbers of mine without me ever using them!? It's scary and creepy. I would like **** to stop charging me these fees and remove me from their system. I do not wish to keep replacing my debit and credit cards, especially since they have a way of finding out my new ones and charging them as well.

  Business Response

  Date: 04/02/2025

  Hello,

  I am so sorry for the confusion! In order to cancel the subscription and prevent future charges, you need to contact us directly or us our self cancellation portal. We only charged the card that we have on file which you authorized us to charge. Based on the information on our end, the card is still showing as active, so you will need to contact your bank for more information. 

  I have attached a screenshot of our billing terms as they are listed on the checkout page since there also seems to be some confusion around was well. As you can see, we clearly state that there is a 14 day trial and then you will be charged. Your subscription has been canceled so you will not be charged again.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23150360
  
  I am rejecting this response because:  I'm not convinced I saw that 14 day trial message when I bought the device.  I wouldn't have even bought it if I did see it.  I saw a message that I wouldn't be charged until I actually activated the device which is still in the unopened package.  I would like a refund on my card that was charged today that you somehow have that is not the card I used when I purchased the device.  I purchased the device with a card that has been deactivated for two weeks.  I have been charged by FIXD on two debit cards and one credit card.  Only one of those cards were used to purchase the device.  The information on the other two cards were never given.  I have no idea how they accessed these cards at all, but they have a way.  I've seen that others who have had the same complaint and got a refund.  I would like a refund for my $99.99 as well.  I'm happy my subscription has been cancelled, but I won't be satisfied until I have my refund.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/07/2025

  Hello,

  There still seems to be some confusion, so I am sorry about that! We would not have mentioned that the 14 day trial would have started when you activated device, because that is not how our subscription works. The subscription trial starts when you first subscribe.

  As for the second card, we only have one on file, so you will need to ask your bank as they would have had to link your new card to the old one for that to happen.

  As for the refund, since we could not successfully charge you, there is nothing to refund at this time. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The charge of $99.99 to my account that started this complaint has magically vanished.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is buying me one for Mother's Day. I'm trying to return the one I bought. Both phone numbers I gave for customer service is disconnected. No way of getting hold of them since I don't have a computer. Just my phone. I think this is real poor customer service. I want to cancel everything.

  Business Response

  Date: 04/02/2025

  Hello,

  Thanks for reaching out! You can contact us at **************. We only have that one support number and I can assure you that it is active. You can also contact us at ******************************.

  Please be advised that our 30 day refund window is 30 days from the date of delivery. Based on your tracking, the order was delivered on February 19th, which means your order is not longer eligible for a full refund. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this product on 3/19/2025 I specifically clicked NO to the subscription, now here i am April 1st, 2025 with a $99 charge that I absolutely did not authorize. I am requesting that $99 please be returned to me. I am keeping the devise I paid for separately, I want the $99 subscription I never signed up for back in my account, with over 200 complaints over the past 3 yrs you would think this company would choose to word or make the fine print not so fine instead of having to keep refunding people with this scam.

  Business Response

  Date: 04/02/2025

  Hello,

  Thanks for contacting the FIXD Customer Support Team! I have attached your order confirmation page for you to review. As you can see we spell out the details of the subscription pretty clearly. I have also attached a copy of what the order summary looks like before checkout, which shows the same details in not so fine print. 

  We get that mistakes happen, which is why we have a 30-day money back guarantee. We have processed your premium subscription refund, and canceled it for you. Please allow for 3-5 business days for your bank to process your refund.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/2025 I purchased a **** Scanner for $21.77 on my debit card. On 3/28/25 my debit card was charged $99.99 for a subscription I never ordered.I want to have the same card credited for the $99.99 Nowhere in the add does it mention that I would be charged $99.99 for a subscription. The device I ordered was a replacement for the **** device I'd previously bought 7+ years ago that I lost.Please help me get my $99.99 back from this company.

  Business Response

  Date: 04/02/2025

  Hello,

  Thanks for contacting the FIXD Customer Support Team! I have attached your order confirmation page to this response for your review. The subscription was added to your cart, and we clearly stated the billing terms for the subscription both before checkout and on the order confirmation page and email. 

  We have issued you a refund for the subscription and canceled it for you since you are within our 30-day money back guarantee.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two of the diagnostics devices from this company but never order a premium subscription for the amount of ******. I was charged ****** on March 31, 2025, to my debit card and would greatly appreciate having it refunded back to my bank or an alternative debit card number because I had to cancel my debit per bank suggestion to prevent further unauthorized automatic withdraws. There add is very deceptive and misleading as it doesn't mention that you have subscribed to their premium service when you order their device. Please help me get my funds back from this company.

  Business Response

  Date: 04/01/2025

  Hello,

  Thank you for contacting the **** Customer Support Team! We do not mention the premium subscription being required in our ads because it is not required. It is completely optional, and is not needed to use the **** sensor.

  I have attached a copy of your order confirmation for your review. As you can see, the subscription was added to your cart. When you checked out, you were authorizing us to bill you according to the terms that are listed on the subscription line item. 

  We have issued your refund since we are within the 30-day money back guarantee and we have canceled the subscription. Your bank authorized the refund, and will route it to the correct account. Since the refund was approved, there will not be an issue with the closed card.

   

  Thanks,

  The **** Team 

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2025 I was charged a yearly service fee. Last year after I bought it, they charged me an outrageous fee thatI did not sign up for and they reimbursed my money. Now this year they charged me $105 for their service which I told him lastyear I didnt want. I called them on Friday asked for them to cancel it and reimburse my money while they canceled it and never reimbursed my money. So I will be on the phone calling them again and if I dont get a good answer and get my money reimbursed, I will contact the lawyer. Dont charge me for something. I told you a year ago I did not want.

  Business Response

  Date: 03/31/2025

  Hello,

  I am so sorry for the confusion! I can see that you did sign up for our subscription last year and that our team did cancel it and issue a refund, but I can also see that you signed up again on March 23, 2024 through the app to use the premium features. Our team then canceled that and it issued another refund. Then again on March 28, 2024, you signed up to use the premium features. That subscription was not refunded and not canceled since you did not contact us. That subscription then renewed this year.

   

  We have issued a refund for this most recent charge and canceled the subscription. While we are happy to accommodate you for any mistakes made with the subscriptions, we will not keep issuing refunds indefinitely, as we believe our lenient refund policy is being abused. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29 March 2025, ********* attempted to charge my bank account today for $105 for what appears to be a subscription but was flagged as fraud by ****************. I do not recall agreeing to any subscription with ********. I requested that ********* remove me from any subscription now and in the future but their customer service team has failed to respond thus far.

  Business Response

  Date: 03/31/2025

  Hello,

  Thanks for reaching out! I have attached a copy of your order confirmation so that you are able to verify that you did check out with the subscription in your cart. Additionally, our team has already responded to your two emails (both responses in less than 3 hours) letting you know that your subscription has already been refunded and canceled.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against **** regarding their business practices, which I believe are deceptive and ************ February, I was signed up for ****'s trial premium service. I cancelled this. Despite my repeated attempts to cancel, Fixd continues to charge me for this service. I have not used or authorized these charges.Furthermore, Fixd has obtained my husband's credit card information without his permission. We did not provide this information to Fixd, and we believe it was stolen.I have tried to resolve this issue with Fixd directly, but they have refused to cancel the service or refund the fraudulent charges. Their continued harassment and billing have caused significant stress and financial hardship.I request that the BBB investigate Fixd's business practices and take appropriate action to protect consumers from these deceptive and harassing tactics.Thank you for your attention to this matter.Sincerely,********* ****

  Business Response

  Date: 03/28/2025

  Hello,

  I have provided a screenshot of your order confirmation where is clearly shows that a ******* **** checked out with the premium subscription and authorized us to charge the card for the subscription. In case that it isn't clear the section that say "FIXD Premium Free 14 day trial Then $99.99 + tax (if needed) billed annually. Cancel anytime." spells out the details of the subscription that was selected.

  As for the cancellation process, we responded to your emails multiple times. When the agents asked for you to confirm that you wanted to subscription canceled, instead of replying to the email, you created a new ticket where you cursed at and threatened our agents, which we will not accept. You have been fully refunded for the sensor, and your subscription has been canceled. We have deleted your payment information and your FIXD app account. At this point forward, we will not provide any support to you as we do not believe our employees should be subject to your behavior.

   

  The FIXD Team 

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the fixd plug in from ****** and then you have to download the app and get a free one week trial. Then states you will be charged 99.99$ plus tax after your free trial period. I contacted customer service to cancel before the trial period was done. Was told by customer service that I was still in my trial period and they sent me a link to cancel to my email. I went to the link and cancelled my subscription I took a screenshot of the verification of the cancellation. About an hour later I got a receipt from ****** play for my year subscription for ******. I immediately contacted customer service and was offered a 50% off deal for the year subscription. I stated no I had already canceled it and wanted a refund since the subscription had been canceled. Suddenly customer service chat couldn't help me and sent it on to an email where at first they said they couldn't see the charge under my email or anything. Then after a couple days of me responding and nothing from them. I get a response that yes it looks like I now have the premium subscription. I respond with the problem is I had cancelled before the free trial period was done and I had a screenshot shot of cancel verification. Then they stopped responding and now nothing

  Business Response

  Date: 03/28/2025

  Hello,

  I am sorry for any frustrations that this has caused you! We are not responsible for the charging and cancellations/activations of subscriptions placed through ******. However, we can request that ****** issues a refund for the transaction, which we have done. You should receive an email from ****** shortly stating if they have issued your refund or not.

  If you have concerns about the subscription not properly being canceled by ******, please contact their support team for further assistance.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ****** consider to order fixd product. After receiving the product by mail. I decide to wait a why before register a account or activate the fixd products. Two business day after, I receive two separate E-mail, stated an charge of ($99.00) is due. That is very ill relevant, I didn't order any permiunt or make any subscription for fixd product. Just transactions an common order for (fixd sensor) . Products. This sound like a scammer out to overbilling individual and the CEO is unaware of these charges are requested by non-employee or affiliates business partners made an fraudulent error and require correction for ill relevant charges. I contact the bbb. for assistance and search into (Fixd Automative) sale practice with consumer. My personal resolve for **** support to drop all in efficiency over charge. Other consumer oder the fixd product weren't charge. Why should I been a victim of unreasonable circumstances. BBb your cooperation with this illegal error require further observation.

  Business Response

  Date: 03/28/2025

  Hello,

  Thanks for reaching out! I have added your order confirmation since there seems to be some confusion on what you ordered. The line item where it says "FIXD Premium
  Free 14 day trial Then $99.99 + tax (if needed) billed annually. Cancel anytime." is the premium subscription that we attempted to bill you for. Since the transaction could not be processed, there is nothing to refund at this time. All pending charges for the subscription will be removed from your statement. 

  Additionally, we have processed your subscription cancellation so you will not be charged again in the future.

   

  Thanks,

  The FIXD Team