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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 196 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/14/2025 I purchased a **** Scanner for $21.77 on my debit card. On 3/28/25 my debit card was charged $99.99 for a subscription I never ordered.I want to have the same card credited for the $99.99 Nowhere in the add does it mention that I would be charged $99.99 for a subscription. The device I ordered was a replacement for the **** device I'd previously bought 7+ years ago that I lost.Please help me get my $99.99 back from this company.

    Business Response

    Date: 04/02/2025

    Hello,

    Thanks for contacting the FIXD Customer Support Team! I have attached your order confirmation page to this response for your review. The subscription was added to your cart, and we clearly stated the billing terms for the subscription both before checkout and on the order confirmation page and email. 

    We have issued you a refund for the subscription and canceled it for you since you are within our 30-day money back guarantee.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two of the diagnostics devices from this company but never order a premium subscription for the amount of ******. I was charged ****** on March 31, 2025, to my debit card and would greatly appreciate having it refunded back to my bank or an alternative debit card number because I had to cancel my debit per bank suggestion to prevent further unauthorized automatic withdraws. There add is very deceptive and misleading as it doesn't mention that you have subscribed to their premium service when you order their device. Please help me get my funds back from this company.

    Business Response

    Date: 04/01/2025

    Hello,

    Thank you for contacting the **** Customer Support Team! We do not mention the premium subscription being required in our ads because it is not required. It is completely optional, and is not needed to use the **** sensor.

    I have attached a copy of your order confirmation for your review. As you can see, the subscription was added to your cart. When you checked out, you were authorizing us to bill you according to the terms that are listed on the subscription line item. 

    We have issued your refund since we are within the 30-day money back guarantee and we have canceled the subscription. Your bank authorized the refund, and will route it to the correct account. Since the refund was approved, there will not be an issue with the closed card.

     

    Thanks,

    The **** Team 

  • Initial Complaint

    Date:03/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 27, 2025 I was charged a yearly service fee. Last year after I bought it, they charged me an outrageous fee thatI did not sign up for and they reimbursed my money. Now this year they charged me $105 for their service which I told him lastyear I didnt want. I called them on Friday asked for them to cancel it and reimburse my money while they canceled it and never reimbursed my money. So I will be on the phone calling them again and if I dont get a good answer and get my money reimbursed, I will contact the lawyer. Dont charge me for something. I told you a year ago I did not want.

    Business Response

    Date: 03/31/2025

    Hello,

    I am so sorry for the confusion! I can see that you did sign up for our subscription last year and that our team did cancel it and issue a refund, but I can also see that you signed up again on March 23, 2024 through the app to use the premium features. Our team then canceled that and it issued another refund. Then again on March 28, 2024, you signed up to use the premium features. That subscription was not refunded and not canceled since you did not contact us. That subscription then renewed this year.

     

    We have issued a refund for this most recent charge and canceled the subscription. While we are happy to accommodate you for any mistakes made with the subscriptions, we will not keep issuing refunds indefinitely, as we believe our lenient refund policy is being abused. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 29 March 2025, ********* attempted to charge my bank account today for $105 for what appears to be a subscription but was flagged as fraud by ****************. I do not recall agreeing to any subscription with ********. I requested that ********* remove me from any subscription now and in the future but their customer service team has failed to respond thus far.

    Business Response

    Date: 03/31/2025

    Hello,

    Thanks for reaching out! I have attached a copy of your order confirmation so that you are able to verify that you did check out with the subscription in your cart. Additionally, our team has already responded to your two emails (both responses in less than 3 hours) letting you know that your subscription has already been refunded and canceled.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against **** regarding their business practices, which I believe are deceptive and ************ February, I was signed up for ****'s trial premium service. I cancelled this. Despite my repeated attempts to cancel, Fixd continues to charge me for this service. I have not used or authorized these charges.Furthermore, Fixd has obtained my husband's credit card information without his permission. We did not provide this information to Fixd, and we believe it was stolen.I have tried to resolve this issue with Fixd directly, but they have refused to cancel the service or refund the fraudulent charges. Their continued harassment and billing have caused significant stress and financial hardship.I request that the BBB investigate Fixd's business practices and take appropriate action to protect consumers from these deceptive and harassing tactics.Thank you for your attention to this matter.Sincerely,********* ****

    Business Response

    Date: 03/28/2025

    Hello,

    I have provided a screenshot of your order confirmation where is clearly shows that a ******* **** checked out with the premium subscription and authorized us to charge the card for the subscription. In case that it isn't clear the section that say "FIXD Premium Free 14 day trial Then $99.99 + tax (if needed) billed annually. Cancel anytime." spells out the details of the subscription that was selected.

    As for the cancellation process, we responded to your emails multiple times. When the agents asked for you to confirm that you wanted to subscription canceled, instead of replying to the email, you created a new ticket where you cursed at and threatened our agents, which we will not accept. You have been fully refunded for the sensor, and your subscription has been canceled. We have deleted your payment information and your FIXD app account. At this point forward, we will not provide any support to you as we do not believe our employees should be subject to your behavior.

     

    The FIXD Team 

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the fixd plug in from ****** and then you have to download the app and get a free one week trial. Then states you will be charged 99.99$ plus tax after your free trial period. I contacted customer service to cancel before the trial period was done. Was told by customer service that I was still in my trial period and they sent me a link to cancel to my email. I went to the link and cancelled my subscription I took a screenshot of the verification of the cancellation. About an hour later I got a receipt from ****** play for my year subscription for ******. I immediately contacted customer service and was offered a 50% off deal for the year subscription. I stated no I had already canceled it and wanted a refund since the subscription had been canceled. Suddenly customer service chat couldn't help me and sent it on to an email where at first they said they couldn't see the charge under my email or anything. Then after a couple days of me responding and nothing from them. I get a response that yes it looks like I now have the premium subscription. I respond with the problem is I had cancelled before the free trial period was done and I had a screenshot shot of cancel verification. Then they stopped responding and now nothing

    Business Response

    Date: 03/28/2025

    Hello,

    I am sorry for any frustrations that this has caused you! We are not responsible for the charging and cancellations/activations of subscriptions placed through ******. However, we can request that ****** issues a refund for the transaction, which we have done. You should receive an email from ****** shortly stating if they have issued your refund or not.

    If you have concerns about the subscription not properly being canceled by ******, please contact their support team for further assistance.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. ****** consider to order fixd product. After receiving the product by mail. I decide to wait a why before register a account or activate the fixd products. Two business day after, I receive two separate E-mail, stated an charge of ($99.00) is due. That is very ill relevant, I didn't order any permiunt or make any subscription for fixd product. Just transactions an common order for (fixd sensor) . Products. This sound like a scammer out to overbilling individual and the CEO is unaware of these charges are requested by non-employee or affiliates business partners made an fraudulent error and require correction for ill relevant charges. I contact the bbb. for assistance and search into (Fixd Automative) sale practice with consumer. My personal resolve for **** support to drop all in efficiency over charge. Other consumer oder the fixd product weren't charge. Why should I been a victim of unreasonable circumstances. BBb your cooperation with this illegal error require further observation.

    Business Response

    Date: 03/28/2025

    Hello,

    Thanks for reaching out! I have added your order confirmation since there seems to be some confusion on what you ordered. The line item where it says "FIXD Premium
    Free 14 day trial Then $99.99 + tax (if needed) billed annually. Cancel anytime." is the premium subscription that we attempted to bill you for. Since the transaction could not be processed, there is nothing to refund at this time. All pending charges for the subscription will be removed from your statement. 

    Additionally, we have processed your subscription cancellation so you will not be charged again in the future.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two of the diagnostics devices from this company but never order a premium subscription for the amount of $99.99. I was charged $99.99 on March 25, 2025, to my debit card and would greatly appreciate having it refunded back to the card that was charged. There add is very deceptive and misleading as it doesn't mention that you have subscribed to their premium service when you order their device. The device itself is worth the price but the diagnostic premium is not. Please help me get my funds back from this company.

    Business Response

    Date: 03/26/2025

    Hello,

    Thanks for contacting the FIXD customer support team! I am sorry for the confusion, but we do not mention the premium subscription being required in our ads because it is completely optional. You are able to purchase the sensor, and scan your vehicle with our app without the optional subscription. The subscription does come with additional features, but again, these are not required to use the sensor. 

    I have issued you a refund for the subscription since you were within our 30 day money back guarantee. I have also emailed you a prepaid return label so that you may start the return process to get a refund on the sensor. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/26/2025

     
    Complaint: 23114460

    I am rejecting this response because: I would like to keep the **** devices that I paid for separately. I just want the premium subscription fee of $99.99 refunded.

    Sincerely,

    ***** *******

    Business Response

    Date: 03/27/2025

    Hello,

    Thanks for getting back to us! Then no further action is needed since, as I mentioned in my first reply, a refund for the subscription has already been issued! You can keep using the sensor without the premium subscription. Please contact us at ******************* if you need any additional support!

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Fixed device, don't remember the exact date maybe 2 years ago. When I purchased the device they added a subscription charge on my credit card. Immediately I called and canceled the subscription. Now they have charge me again, their reason is, that I used some of the services. When you use this device it offers the subscription every time. I never hit that figure to accept. I want this company to fully refund this charge from by credit account. Again, I've had problem with this company before over the same matter.

    Business Response

    Date: 03/25/2025

    Hello,

    Thanks for reaching out! Since you were within our 30-day money back guarantee, we have processed your refund request. Additionally, I have ensure that your subscription has been canceled, so you will not be charged again.

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:03/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying the FixD app and was charged $49.99 the app sign up said it could be canceled at anytime. I tried to cancel the same day and still being charged the full year subscription. This was not evident during the process. I canceled because the app did not report as expected. After cancellation I would expect a refund.

    Business Response

    Date: 03/24/2025

    Hello,

    Thank you for reaching out! I am sorry for the confusion! Since you were charged, you would have been presented with the option to either disable auto-renew, which means cancelling your billing cycle so you will not be charged again in the future, or the option to get a refund, which also cancels your subscription.

    I would be happy to process your refund for you. All I need is the email address you used the place your order/subscribe to premium, and your order number.

     

    Thanks,

    The FIXD Team 

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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