We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 512 total complaints in the last 3 years.
  • 194 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two of the diagnostics devices from this company but never order a premium subscription for the amount of $99.99. I was charged $99.99 on March 25, 2025, to my debit card and would greatly appreciate having it refunded back to the card that was charged. There add is very deceptive and misleading as it doesn't mention that you have subscribed to their premium service when you order their device. The device itself is worth the price but the diagnostic premium is not. Please help me get my funds back from this company.

    Business Response

    Date: 03/26/2025

    Hello,

    Thanks for contacting the FIXD customer support team! I am sorry for the confusion, but we do not mention the premium subscription being required in our ads because it is completely optional. You are able to purchase the sensor, and scan your vehicle with our app without the optional subscription. The subscription does come with additional features, but again, these are not required to use the sensor. 

    I have issued you a refund for the subscription since you were within our 30 day money back guarantee. I have also emailed you a prepaid return label so that you may start the return process to get a refund on the sensor. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/26/2025

     
    Complaint: 23114460

    I am rejecting this response because: I would like to keep the **** devices that I paid for separately. I just want the premium subscription fee of $99.99 refunded.

    Sincerely,

    ***** *******

    Business Response

    Date: 03/27/2025

    Hello,

    Thanks for getting back to us! Then no further action is needed since, as I mentioned in my first reply, a refund for the subscription has already been issued! You can keep using the sensor without the premium subscription. Please contact us at ******************* if you need any additional support!

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Fixed device, don't remember the exact date maybe 2 years ago. When I purchased the device they added a subscription charge on my credit card. Immediately I called and canceled the subscription. Now they have charge me again, their reason is, that I used some of the services. When you use this device it offers the subscription every time. I never hit that figure to accept. I want this company to fully refund this charge from by credit account. Again, I've had problem with this company before over the same matter.

    Business Response

    Date: 03/25/2025

    Hello,

    Thanks for reaching out! Since you were within our 30-day money back guarantee, we have processed your refund request. Additionally, I have ensure that your subscription has been canceled, so you will not be charged again.

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:03/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying the FixD app and was charged $49.99 the app sign up said it could be canceled at anytime. I tried to cancel the same day and still being charged the full year subscription. This was not evident during the process. I canceled because the app did not report as expected. After cancellation I would expect a refund.

    Business Response

    Date: 03/24/2025

    Hello,

    Thank you for reaching out! I am sorry for the confusion! Since you were charged, you would have been presented with the option to either disable auto-renew, which means cancelling your billing cycle so you will not be charged again in the future, or the option to get a refund, which also cancels your subscription.

    I would be happy to process your refund for you. All I need is the email address you used the place your order/subscribe to premium, and your order number.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was shady from the start by charging me $100 when I never authorized it - I assumed I didnt read some super hidden fine print somewhere (though Im very good at understanding what Im signing up for in advance - so this really confused me). I had to download their FIXD app in order to use their device I purchased. In the app, they required me enter in my credit card information in order to even set up an account. The $100 was told to be charged after 7 days of signing up for a free trial of their premium service. I created an account, but never signed up for Premium. However I received a charge days after creating my account and now had Premium. Again, in my shock, I assumed I had missed something so I begrudgingly left it alone. Fast forward to the annual renewal. I made sure to cancel well in advance of another $100 charge, but tadaaa - I got charged anyway. Thank goodness my credit card declined it (which tells me Im not the first to have this issue bc I have a handful of recurring charges with this bank - so a $100 charge wouldnt be out of the ordinary).After speaking with my bank about this and receiving the business number for the merchant FIXD, I made a call to FIXD. I requested my information and credit card to be removed and an email confirmation stating this is completed. The *** said it would take ***** hours to receive an email (which I find wild), so I wanted to record the conversation then and have proof of my request. FIXD was recording our call - and I pressed record on a recording app on my end. Then I told the *** I was too recording this call and asked for her to ***eat what she had just told me. She said shes not allowed to be recorded and hung up on me. Im less concerned with another fraudulent charge and more concerned with how many people they are scamming with these shady practices. I consider myself a tech savvy person, so I cant imagine the numerous people (around the world I believe) that theyre manipulating.

    Business Response

    Date: 03/21/2025

    Hello,

    I have attached your order confirmation page where we very clearly display what you purchased along with the terms of the subscription that you signed up for. This information was also emailed to you along with renewal notices that we send. This information has been readily available to you so any subscription charge should not come as a surprise. Your data deletion request has been processed, which means we will not be able to assist you as any record of accounts, support requests, orders, etc. have been deleted from our system. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Fixed tool but did not want the subscription. I did cancel it within the required timeframe but I now can't find any record of this . ******* had a fraud alert on the transaction but will not refund as they say I authorized the charge. I did not. I am requesting that the $106.00 refunded to me on my original payment method.

    Business Response

    Date: 03/21/2025

    Hello,

    We are sorry to hear that you are not satisfied with your premium subscription purchase! We offer a 30-day money back guarantee for this exact reason. We have processed your refund and canceled your subscription. Please contact us at ******************* if you need anything else! 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 3/18/25, I was charged $99.99 for a Premium Subscription. I did have a premium subscription for FIXD, but 1/24/25, I canceled. I never did get a confirmation email. FIXD sensors website is very clunky to say the least, and when I clicked cancel and confirmed, it took me back to the homepage advertising their product. I know this date because it was on my Rocket Money to-do list, and it was my dads anniversary of his death. He was a mechanic and died when I was 13 10 years ago, so it was convenient for me. Fast forward, I wake up to a charge on my account. I log in and see manage subscription on the email. ***. This time, it tries to get me to stay. I am irritated but continue to go through the process thinking there may be a refund process. ****. But I did get an email this time! Tried emailing support and got an automated message for managing subscriptions and refund requests being able to be generated through that. Clicking on said link just says my subscription is canceled. I would like a refund. My features have not been working for a few months, hence why I was cancelling it in Jan. I had grown irritated with features being changed from when I first joined, and it seemed too much to pay right now for what I could get. Love the sensor. Just not the premium features enough to feel a return value. I also wish their website was better. I almost never joined because it just looked scammy. If they had another way of doing it, I feel more people wouldnt have to look up if it was legit (I had to).

    Business Response

    Date: 03/18/2025

    Hello,

    Thank you for reaching out! We have processed your subscription refund request, and the refund should take 3-5 business days to reflect in your account. Additionally, we have canceled your subscription so you will not be charged again.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They say a refund is processing within 3-5 days, and I will monitor closely. Thank you. 

    Sincerely,

    Absity ********

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial on March 3rd, 2025, and set reminders on my phone to remember to cancel this trial - as I knew I could not afford the fee of $99 plus extras. I cancelled on March 8th, and also double checked on March 9th, and it showed that it was cancelled. However, on March 10th in the middle of the afternoon, I was charged 108.49$, which over drafted my checking account. I feel this is a very unfair charge- as I was responsible on my end and cancelled in plenty of time. I contacted FIXD several times and only get vague replies of how to cancel. There is no phone number and not a real customer service **** that assists a person. This is very upsetting, as I am on a very fixed income.

    Business Response

    Date: 03/12/2025

    Hello,

    I am very sorry for the confusion! You did cancel in time on our website, but it also looks like you singed up again through the app. The second subscription was through the ****** Play Store, which requires a separate cancellation process. I can see that one of our agents has already canceled and refunded you through the ****** Play Store.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others who have complained about FIXD Automotive charges, I ordered three sensors from them which I have not yet had the time to use. My complaint is that I know am repeatedly being charged a recurring $99.00 charge for a service I was not aware I signed up for. I have no interest in their ***************** and would like it canceled and the money charged refunded.

    Business Response

    Date: 03/12/2025

    Hello,

    Thank you for reaching out! We have processed a refund for your premium subscription since you were within our 30-day money back guarantee. We have also canceled your subscription so it will not renew. 

    We see that you did not contact our support team, so we ask that if you have any other issues or concerns, please email us at ******************* so that we may resolve your issue int the most expeditious manner possible. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9, 2025 a charge of $99.00 appeared on my ********** account from ********************** **** I did not request or authorize this charge. Please correct this error immediately and credit my account for the $99.00. If this charge is fraudulent, I will not hesitate to file a complaint with the *********************************** . Thank you.

    Business Response

    Date: 03/12/2025

    Hello,

    Thank you for reaching out! We have canceled and issued a refund for your premium subscription since you were within our 30-day money back guarantee. We do not have any contact from you, so we ask that if you have any future issues or concerns, please contact us directly at ******************* so that we may address your concerns directly.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2025 I ordered **** for $40 with the understanding that I could plug this unit into my auto and discover any problem. My card was charged $99 for the item, and I have been unable to contact or return this item. I am 85 yrs old. Please help me.

    Business Response

    Date: 03/12/2025

    Hello,

    Thanks for reaching out! I see that you gave us a call yesterday and one of our support agents has already assisted you with a refund and a cancellation of your premium subscription. 

     

    Thanks,

    The FIXD Team 

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.