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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 512 total complaints in the last 3 years.
  • 194 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the **** sensor and had a free trail for 7 days. I canceled before the 7 days but for some reason it didnt go through. I noticed on the day following the 7 days free trail I was charged ******. I cancelled again a second time and followed up with a call and spoke with a representative and confirmed that the ***** went through. It was confirmed. Now they are saying Im not eligible for a refund. Please see what you can do.

    Business Response

    Date: 03/10/2025

    Hello,

    Thanks for reaching out! I am sorry that you were no able to cancel your subscription through our online portal, but we would be more than happy to make it right! Can you please send us your subscription details including the email the subscription would be registered under?

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the obd code reader but they ended up charging me for subscription i did not order or need. having hard time getting reader to work but not asking forn refund for that. Just want subscription cancelled and refund of my $99.99.

    Business Response

    Date: 03/05/2025

    Hello,

    Thank you for reaching out. Your subscription has been canceled and refunded. Please let us know if you need any additional assistance by contacting us at ******************** We are more than happy to troubleshoot your sensor issues.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 28, 2025 I called the office and sent an email regarding this issue. I purchased a device from your company last year but I never signed up for any premium service. On 2/28/25 a pending charge of $99.99 is showing on my account. I do not want this service and I didn't sign up for this service. I would like this charge refunded and any services with your company canceled. I purchased the devices because they seemed like a valuable tool. I never signed up for any additional service. Inhave never even used the devices and never logged into any account. I am asking for this charge to be refunded to me. I appreciate yout help.

    Business Response

    Date: 03/03/2025

    Hello,

    Thank you for reaching out! I have issued you a refund for the premium subscription and canceled it for you. If you need any additional support, please contact us at ******************************.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 03/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered their FixD analysis for Car Problems and now they are charging for membership of $ ***** wh8ch I didn't authorized. Getting hold of the Company is impossible you are referred to an App.Extremely shady Business methods.

    Business Response

    Date: 03/03/2025

    Hello,

    I have attached a screenshot of your order confirmation that shows the optional subscription and the sensor being added to your order before checkout. When you authorized the payment at checkout, you also agreed to the billing terms that were listed on the page for the subscription. Since the subscription charge was not processed, there is no refund needed. We have canceled your subscription and you will not be billed again.

    For the sensor, if you would like a refund, please use the prepaid return label that I have emailed you to start the return process. If you need anything else, simply email us at ******************************. 

     

    Thanks,
    The FIXD Team 

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car sensor from this company in September 2024. For two weeks they kept emailing me to download a premium subscription. I never downloaded it. On October 4 , 2024 they did a automatic change to my ****** account. I responded to cancel that subscription. It was a cost of $99.00 yearly. Something I can't afford. I did receive the refund back to my ****** account. Months later I tried to return the auto sensor but was told to late had passed 30 return policy. After several emails pleading to reconsider that for me because I am a senior citizen on a fixed income. I received a email from **** ***** who gave me approval for return. Even email me the return label. He said the refund would be made once they received the merchandise back. I thanked him . On January 17, 2024 it was mailed out. **** TRACKING #**********************.I have gotten confirmation that the package was delivered on February 3, 2025 at 12:49 p.m. to the front desk. **** ***** continues to tell me it has not been received. I want my money back. All I get are lie's from this **** *****.

    Business Response

    Date: 02/26/2025

    Hello,

    I am very sorry for the confusion! **** was correct that you were not eligible for a refund for the sensor since as you mentioned, months after the purchase you requested a refund. Since a return label was incorrectly generated for you and you no longer have the product, a refund has been issued. I have also verified that our optional premium subscription that you signed up for has also been refunded and canceled.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 02/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought one of the ************* because my other one had gotten lost, I did not pay for anything for my old one except for the device. Now I have a new one it has charged me $106 and I didnt sign up for a subscription knowingly it would be in my apple settings with my other subscriptions but it is not. I just need my refund before it posts to my account.

    Business Response

    Date: 02/18/2025

    Hello,

    A refund for your premium subscription has been issued and the funds should be available in the next few days. Additionally, your subscription has been canceled so it will not renew. Please let us know if you need anything else.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 14th I ordered this OBD sensor for *****, and on about the 21st of Jan I received this product which started I needed to register the barcode on the product, unaware that by registering the barcode I was signing up for ***** charge per year. But shortly after I saw a $7. and change on my card, around the 24th of Jan. ** I followed the steps to cansel the subscription, got a email to confirm that it was canceled only to get the same charge again, and also another email saying that I needed to update my card info. Because the date on that card had expired, That I was aware and I had no desire to do update that info with them, and assumed that was the end. But low and behold somehow on the 12th of February again there was a pending charge from FIXD this time it was *****, ** this time I called spoke with someone who said it didn't cancel and again she cancel and supposedly issued a refund and sent a email confirming the cancelation. But after contacting my credit card company no refund had been issued. How is it I see all the complaints on the same practices and bbb continue to allow this company to illegally charge consumers over and over again? It makes no sense.

    Business Response

    Date: 02/17/2025

    Hello,

    I am sorry for the confusion. The multiple billing attempts was because the card you authorized us to charge for the subscription, could not be fully processed. This trigger our billing retry system. The agent you spoke with did issue you a refund and it should be fully processed. Additionally, I have ensured that your subscription is canceled.

     

    Thanks, 

    The FIXD Team 

  • Initial Complaint

    Date:02/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From reading of other complaints, I am not the only one. All I did was order a **** OBD hardware. I did not order and or subscribe to any ***************** This FIXD Automotive, Inc. does not have an available live contact line. I am requesting the full refund of the fraudulent charge placed on y Cred Card of $99.99. I have been through multiple links, Refunding is not an option I see, only option that I have received, is "Cancellation". I did not order this $99.99 **************** simply refund what I fraudulently charge, $99.99.Below is the order I placed, nothing else, no Premium, not additional whatever, and again, from what I have read from other similar complaints, this appears to be a Fraudulence of charge to prior customer of a service that was not placed/ordered. Order UP-5B40E76D9ED Hi **** **** ********* ********************, we're getting your order ready to be shipped. We will notify you when it has been sent.View your order Order Summary **** Sensor 1 **** Premium 1 Subtotal $19.99 2-5 Day Expedited Shipping Free Sales Tax $1.50 Total $21.49 Get Started Download the **** app from the Apple App Store or ****** Play .If you have any questions, contact us.

    Business Response

    Date: 02/12/2025

    Hello,

    Thank you for reaching out! As you confirmed in the complaint and the order confirmation confirms, you did sign up for our premium subscription. By doing so you authorized us to charge your card after the 14 day free trial expired, if the trial was not cancelled. Since you were within our 30-day money back guarantee, our team has issued you a refund for the subscription and canceled it for you.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 02/12/2025

    *********************** has credited my account of $99.99 as of 02-12-2025 / 1135hrs (a.m.) UTC/GMT -5 hours.  

    That is all I was requesting.

    As for the response from FIXD about the cancellation & refund.

    Nowhere on there site and / or e-mail was/were any wording and / or statement about a refund.

     

    E-mail from FIXD:
    **** ******** (FIXD)
    Feb 11, 2025, 16:29 PST
    Hello ****,
     
    I apologize for any inconvenience but as per our records your premium subscription has already been cancelled and a full refund was processed as of (02/11/2025). An email was sent to you on the same date confirming the refund.
     
    Please let me know if there is anything else that I can assist with.
    Thank you,
    **** @FIXD
    Leave your feedback here: **************************************
    Launch the app: ***************************************


  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/10/2025 co fixd automotive *** charged my credit card 99.99$ for a membership i did not agree to this this ts a scam

    Business Response

    Date: 02/11/2025

    Hello,

    I have attached a copy of your order confirmation, which shows that subscription was authorized and we clearly stated the billing terms. Additionally, our team has already processed your refund and cancellation for the subscription.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel the subscription for fixd.

    Business Response

    Date: 02/10/2025

    Hello,

    Thanks for reaching out! I do not see a $106 charge on your account. The only charges we have under the information that was provided in this complaint are $21.09 (sensor charge) and $99.99 (subscription charge), and neither of those charges are eligible for a refund since they were processed 10/29 and 11/12 respectively and therefore outside of our 30-day refund policy.

     

    Thanks,

    The FIXD Team 

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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