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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 194 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2025 Advertise on TV all the time about this great product, I purchased one and plug into a used car I just bought and it does not work, it says I now to buy a sensor for the device, which cause more that device ******* what? I was scammed, misrepresented the product and false advertising. The product is useless without the sensor. initally I paid ***** for the device, however this company fraudulently charged my credit card, ***** for the device, I complaint and believe they removed it after contacting company and verifying order. Bottom line you misrepresented your product, it does not work.

    Business Response

    Date: 02/10/2025

    Hello,

    Can you please provide us with more information about what issues you are having with the sensor? You are correct, you do need to buy the sensor ($19.99) in order to use our app. Our app is mostly an interface for the sensor since the sensor is what connects to your vehicle.

    Our premium subscription is entirely optional. It provides additional features in the app, but the app and sensor both still work without it. I see that the subscription was already refunded and canceled by our support team. 

    Unfortunately, your order was delivered on December 9, 2024 which means you are outside of our 30-day return window. If your sensor is having issues, you are still eligible to receive a replacement sensor under our 1-year warranty. 

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 02/11/2025

     
    Complaint: 22913407

    I am rejecting this response because: I feel I should have a sensor that works, that is what I paid for and because of me writing and complaining, I missed the 30 day window, I would like another sensor mailed to me please.

    thank you

    Sincerely,

    ******* ******

    Business Response

    Date: 02/11/2025

    Hello,

    Thanks for getting back to me! I have emailed you a return label for the broken sensor and I have submitted the replacement request with our fulfillment team. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:02/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a FIXD scanner. Once I received it I plugged into my vehicles. Next, I there is a charge of $106 on debit card.

    Business Response

    Date: 02/03/2025

    Hello,

    The charge in question was for the premium subscription that you subscribed to. The charge was stopped before it could be fully processed, so the funds will not be deducted from your account. We have also canceled the subscription for you so you will not be charged again, but you will no longer have access to the premium features.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********** *******

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPRE EL DIA 01/18/2025 UN SENSOR FIXD Y ME HA LLEGADO EL DIA ****** 01/31/2025 HOY MISMO BAJE LA APLICACION EN EL CELULAR Y REALICE EL SCANEO DE MI VEHICULO.OBSERVO EN LA PAGINA WEB DE ******** QUE DICE QUE SE USA CON UNA PRUEBA GRATIS DE SOLO DOS SEMANAS, PERO NO DICE MAS NADA QUE PARA SEGUIR UTILIZANDO EL SENSOR DEBES PAGAR OTRO PAGO POR SU USO. ENGANOSAMENTE TE COBRAN $99,99 SIN HABER PEDIDO AUTORIZACION A NADIE. UTILIZAN TUS DATOS DE LA TARJETA DE CREDITO Y TE CARGAN DICHO MONTO SIN ENVIAR NINGUN DOCUMENTO O EMAIL INFORMANDO SOBRE EL CARGO. TODA LA PUBLICIDAD QUE TIENEN EN ******* Y REDES SOCIALES ENGANAN A LA GENTE. HOY, ME DI CUENTA DEL CARGO QUE ME REALIZARON A MI TARJETA Y ME COMUNIQUE CON EL BANCO ALEGANDO QUE NO HE AUTORIZADO DICHO CARGO. INMEDIATAMENTE EL BANCO ME REVERSO EL MONTO DE $99,99.PONGO SOBRE AVISO QUE LA EMPRESA ************************, ESTA VIOLENTANDO LA BUENA FE DE SUS CLIENTES, DEBERIAN SER MAS CLAROS Y DETALLAR CUANTO CUESTA REALMENTE EL SERVICIO QUE ********** RECOMIENDO COMPRAR EL SENSOR FIXD, AUNQUE SU SISTEMA SEA BUENO, TRABAJAN ENGANANDO.

    Business Response

    Date: 02/03/2025

    Hello,

    I have attached your order confirmation page for you to review. Since you are aware that you signed up for the 14 day trial of our subscription, then you are also aware that we clearly state that there is a charge of $99.99 that is processed at the end of the trial if the subscription. We also sent these details via email along with a reminder email of the charge and charge date.

    I see that the charge was already stopped from being processed, so the funds will not be deducted from your account. Additionally, the subscription has been canceled so you will no longer have access to the premium features. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 13th (Jan) I saw a tricky ad on the web, when I replied and got it then another message came on stating that I Would have to PAY $ 125. ON A MONTHLY BASIS, SO IMMEDIATELY CANCELLED, ALSO I CALLED ****** TO STOP PAYMENT AND SENT AN EMAIL TO FIXD AUTOMOTIVE STATING MY CANCELLATION WHICH THEY ARGUMENT WAS THE DEVICE WAS ALREADY SHIPPED, AND CANCELLATION WAS NOT POSSIBLE. I CALLED ****** AND FILED A DISPUTE THE CHARGE. THEN ON JAN 27TH RECEIVED E-MAIL FROM PAY PAL THAT A PAYMENT WAS SENT SUCCESSFULLY, CALLED PAY PAL AGAIN TO COMPLAIN AND SAID TO DISPUTE THE CHARGE, SO I AM FRUSTATED TRYING TO GET MY MONEY BACK, AND NOTHING HAS BEEN DONE, SO I HOPE, THRU BBB CAN GET THIS ISSUE SOLVED. THK YOU.

    Business Response

    Date: 01/31/2025

    Hello,
    I am so sorry for the confusion! I see that you reached out to our support team to cancel your sensor order and we were unable to process your request in time so your order had shipped. Since we were not able to meet our standards of support, we issued your refund immediately, and provided you with a prepaid return label so that you can send the sensor back to us once it arrived. 
    As for the premium subscription, I see that you signed up for our yearly subscription at the price of $99.99. When you disputed this charge on ******, we automatically issued the refund to resolve the dispute since you were within the 30-day money back guarantee. We have also cancelled the subscription so it will not renew. 
    At the time of this BBB complaint, all funds have been returned to your account and any recurring subscriptions have been canceled.

    Thanks,
    The FIXD Team 

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from FIXD on 1/13/2025 and since then 2 credit cards have had fraudulent charges and had to be closed then reissued. **** is the ONLY company/business where I used any credit card since 12/30/2024. After initiating a return authorization, the prepaid label will not print. (Nothing is wrong with my printer or computer.)

    Business Response

    Date: 01/28/2025

    Hello,

    Thanks for reaching out! The charge for $108 is for the premium subscription that you authorized at the time of purchase. The subscription has been canceled and since the charge was not completed, no refund is necessary.

    As for the return label, it is a pdf so it should be easy to print out on any printer. I have gone ahead and processed your refund, so please ship the sensor back to us using the prepaid return label.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you FIXD.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:01/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A little before Christmas I ordered 3 of their product. After Christmas I noticed you had to pay $99 per year per own to get full use. I emailed them asking for a FULL refund. They said no problem when we receive the items we will refund. I said awesome. Thank you very much. I forgot that I had had to get a new debit c as Rd because mine had been compromised. They sent an email saying they tried to refund back to the original card and couldn't. I said oh that's right. I had to cancel that card and get a new one. They said they could ONLY refund to the original card. I said with all the ways to deal with refund there has to be another way. I told them they received the product back and I need my FULL refund. I haven't heard back. I am NOT rich and will not sacrifice $60 dollars of my hard earned money. Please help me with this situation. Thank you, Sincerely, ***** ******* 603*630*8152

    Business Response

    Date: 01/27/2025

    Hello,

    I am sorry for the confusion! The agent should have offered ****** as an alternative option to receive the refund. I would be more than happy to issue you a refund via ****** once I receive your confirmation. If a refund via ****** is acceptable, please respond back along with the appropriate email to send it to.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:01/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought the device and they charged me for a subscription that I didn't order for $99.99. I would like my refund asap. It's been since 1/6/2025

    Business Response

    Date: 01/27/2025

    Hello,

    It looks like you signed up for our premium subscription in order to unlock the full suite of features in our app. Since you are unhappy with your purchase and you are within the 30-day money back guarantee, we would be happy to issue you a refund. Unfortunately, your bank is declining the refund, so you will need to call them to clear up any issues with your account. If they are unable to help you, we are also able to issue the refund via *******

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/27/2025

    I will speak with my bank to have my refund back. Will get back to you tomorrow. Thank you.

    Business Response

    Date: 01/31/2025

    Hello,

    Thank you for reaching out! I apologize for the delay in issuing your refund. I see that we ran into a problem processing it to your original payment method. As you discussed with one of our agents, we have processed the refund via ******. Your refund should be available in your account shortly.

     

    Thanks,

     The FIXD Team 

  • Initial Complaint

    Date:01/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email on 1/26/2024 to ******************* to cancel a recurring subscription. They never responded to me. I also sent another email to ************* asking them to cancel my subscription and once again, never received a response. I will upload my two requests to them. I want them to honor my cancellation request and return my money.

    Business Response

    Date: 01/27/2025

    Hello,

    I am sorry to hear that you are unhappy with your premium subscription! I can see that you were chatting with one of our support agents via email and that the team was still working on your ticket. I have expedited the process and issued a refund for the subscription and canceled it for you. Please allow for 3-5 business days for the refund to be fully processed. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the fixed unit plugged it in and tested and as soon as I tested it, it came up saying that I like that theressomething wrong but not with my car its like a false positive on the app. It says something about the sunroof, but I explained to them the phone that I dont have a sunroof and they said they get back to me and they never did And I had sent another email again and again nobody got back to me the third time I called and was angry and someone did get to me, but they dont seem to comprehend. Theres nothing wrong with my car. Only the app for FIXXED says theres a problem. Its a big redmark so I cant use that thing because I cant clear the codes and they dont care

    Business Response

    Date: 01/27/2025

    Hello,

    I am sorry for the confusion! After our team has reviewed your account, we can confirm that this code is in fact active on your vehicle. The module that the code is being triggered by, does not cause a light to come on, so there will not be any visible indication on your dashboard that this code is active. The reason why, is because this code does not indicate any drivability issues or any safety issues that would prohibit you from driving your vehicle. This code indicates that there is some wiring problem that is causing the module to detect an impossible reading, hence the incorrect reading about the sunroof. 

    We are very sorry for any concern that this has caused, since this issue should not have been reported as a severe issue. We have issued you a refund for the sensor for any inconvenience. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/27/2025

     
    Complaint: 22855490

    I am rejecting this response because:

    I am Currently at my ****** dealership. They have inspected the car with their scanners and nothing shows up the scanner. Im standing here with them. The guys name is ***. They never even heard about the FIXXED scanner. The guy goes thats a piece of garbage. If our computers dont show anything then theyre lying to you. The bottom line is they checked? We tried putting FIXXED in two other cars nothing the exact cause 2021 Nissan rogue S they do not have a sunroof module in the car. They said youre wrong. They said they never really heard about the FIXXED, but now when they looked up with paperwork, several customers did come in with problems with the fixed sensor, but the computer in the ****** dealership does not show what yours does

    Sincerely,

    ****** *****

    Business Response

    Date: 01/27/2025

    Hello,

    Thank you for reaching back out. We can assure you that the code that was read and displayed in app is from your vehicle. The vehicle has different modules, some not read by shops because they are saved codes, not active codes and therefore do require any action. Our whole business is based around the idea that car manufacturers, dealerships, and repair shops thrive when customers are in the dark about their vehicles because it makes us dependent on them. Meanwhile, we try to provide as much information as possible about customer's vehicles, and we do not make any additional money when we detect issues. 

    Again, we are very sorry that you are unhappy with our product. We stand behind it which is why we issued you a full refund. 

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/27/2025

     
    Complaint: 22855490

    I am rejecting this response because: I was just notified about possible fraud. Your company charged me 5340 or 5430 for one year of service yet youre trying to bill me again on February 1 and every month for 5430. I do you explain that or the *** is going to get involved cause youre crooks your scammers and your scamming people theres hundreds of articles about your company on the news 

    Sincerely,

    ****** *****

     

    I spent $20 $21 and changed to buy this piece of junk and then you charge me 5430 for service and every one of your complaints against you thousands and thousands from consumer affairs and *** will be involved. Youre a scammer.

    Business Response

    Date: 01/31/2025

    Hello,

    Can you please provide us with more information? I have reviewed your account and you were only charged $21.71 for the sensor. We do offer a premium subscription, but you did not sign up for it on our website. The subscription charged is $99.99 per year plus tax if applicable. If the subscription is through either the Apple App Store, or the ****** Play Store, please note that we do not manage any aspect of the billing agreement. The billing agreement for subscriptions placed through the app is between you and the respective app store, and therefore must be brought up with their support team. 

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to ****** my shipment was shipped via *** but when it got to NJ no tracking for **** was send, then I got an email on January 9th that **** is waiting for the package but nothing was sent to update **** and now it is January 16 and still no package and **** site is stating the same thing that they are waiting for the package ****** ********* (FIXD) is who I had the chat with and he told me that this happened before and asked me if I wanted a refund or to send another order. I told ****** that I would like another order and I asked for a tracking number but I never heard from him again, so I replied stating to ****** if you already send the package then no need a refund but if you did not send the package to refund me my $52.22 and I never heard back and this is why I am filing a complaint.

    Business Response

    Date: 01/17/2025

    Hello,

    I am so sorry for the delays! We have processed your reshipment request and it should be going out shortly. We have generated a tracking number so that you may keep track of your order's progress. Please let us know if there is anything else that we can do for you. 

    Tracking: ***************************************************************************************************************************************************************************

    Thanks, 
    The FIXD Team 

    Customer Answer

    Date: 01/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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