Heating and Air Conditioning
Coolray Heating & Air Conditioning
Reviews
This profile includes reviews for Coolray Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 160 Customer Reviews
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Review fromBill E
Date: 01/27/2025
5 starsTechnician arrived on schedule. Diagnosed my problem promptly. Arranged follow up repair. Friendly, professional. Highly recommend.
Coolray Heating & Air Conditioning
Date: 02/05/2025
Mr. ******* we thank you so much for your feedback. We appreciate your business!Review fromWayman N
Date: 01/27/2025
5 starsServiced my hvac, gave honest advice. Provided what I felt was honest direction. Will be purchasing with them in the future.Coolray Heating & Air Conditioning
Date: 02/05/2025
Thank you so much for providing such positive feedback about your experience with us. We look forward to doing business with you in the near future.Review fromDoug J
Date: 01/18/2025
5 starsWe have kept our HVAC under warranty with Coolray since they installed it a decade ago. They have always come in a timely manner when we have had any issue. All of their personnel have been knowledgeable and adept both for resolving problems as well as routine maintenance. Glad to do business with Coolray.Coolray Heating & Air Conditioning
Date: 01/24/2025
Thank you so much for taking the time to leave us a wonderful review.Review fromDarquell B
Date: 01/17/2025
5 starsThe punctuality, communication and professionalism of this company leaves me astounded and grateful for being a customer of their business. Thanks for all that you do and the integrity that you stand behind.Coolray Heating & Air Conditioning
Date: 01/24/2025
Thank you for your kind words.Review fromSharon K
Date: 01/17/2025
5 starsCoolray provides excellent service. When my furnace stopped working on a Sunday, I expected to leave a message on a recording, but an actual person answered and scheduled a service call. The technician was prompt, knowledgeable, efficient and polite.Coolray Heating & Air Conditioning
Date: 01/24/2025
Thank you for your kind review.Review fromKeith A
Date: 01/16/2025
5 starsThis is the quickest and most friendliest transaction Ive ever had with any company when it comes to home improvement. The salesperson met with me one morning and was fully prepared to have the work completed in the next few hours. We opted for the following day. The servicemen showed up promptly, performed the service, and left within the span of two hours. They were friendly and communicative throughout the entire process. I opted for the top tier insulation package so Ill like not need insulation any time soon, but I will be telling everyone to look them up. 5 start serviceCoolray Heating & Air Conditioning
Date: 01/24/2025
Thank you for taking time to leave us 5 stars!Review fromGeoffrey H
Date: 01/16/2025
1 star14 months ago we dropped $85,000.00 on an electrical service upgrade, a new two zone heat pump and new ducting, and an on demand water heater. Mr ************* heater-despite my asking, the Mr ******* team didnt install a recirculation system. As a result, we waste a ton of water waiting for hot water. We have retained the services of another plumber who has a solution and will install it next week. We also recently had a sewage leak in our upstairs bath. The tech gave us a high level estimate, but never tested the other toilets/sinks. If had gone with Mr ** they wouldve missed a significant blockage that was discovered when a competitor plumber took the time to drop a camera into the lines and make the right estimate based on on an thorough understanding of the situationCoolRay:When Atlanta experienced a cold snap last week, our fancy new heat pump/air handler system stopped working. We had no heat for multiple nights and were forced to stay in a hotel. They didnt come Thursday before the storm hit, and would not send someone on the snow day on Friday. On Saturday, first tech showed up early for the appointment showed up at 10:30 when our window was 3-6pm. As we were forced to stay in a hotel we were not home when he showed up. We called to get him back out and he just didnt come back. When we phoned dispatch at 6pm, they apologized and offered us a $25 gift card. The next day (Sunday) a tech came out and informed us that the thermostat had been configured incorrectly and thats why we didnt have heat. He said he wasnt familiar with our unit, and after several phone calls to the office, he gave up and said someone would come out the next day to fix the system. Upon returning, they did more work, reconfigured the ecobee again and we had heat, until today when it has once again quit working.Coolray Heating & Air Conditioning
Date: 01/21/2025
Thank you for sharing your feedback. We truly apologize for the experience youve had with Coolray, as this does not reflect the high standards we strive to maintain. We deeply value your loyalty as a customer, and I will personally work with our team to address how this situation was ********** a gesture of goodwill, we would like to offer you a complimentary one-year agreement for the service provided, in hopes of rebuilding your trust in us. I understand that your appointment was recently canceled due to the system beginning to heat again, but please know we are here to assist you further if needed. Dont hesitate to reach out if you have any additional questions or concernswere committed to making this right for you.Review fromAlbert Y
Date: 01/15/2025
5 starsGood and professional. I would recommend highly. Scheduling was easy.Review fromJim M
Date: 01/14/2025
5 starsI have been a Coolray customer for nearly 20 years and honestly, Ive been an exceedingly happy customer!This is a consistently outstanding business with exceptional service from the initial call to every technician who has ever come to our house. People who are totally trustworthy, obvious proper training, excellent communication & technical skills and reasonable pricing. I contact them as needed and look forward to their visits 2X year under my service contract.We genuinely appreciate Coolrays terrific ************************* and highly recommend them.These folks are the best!Review fromJulie F
Date: 01/09/2025
5 starsPrompt arrival and great service. The technicians are knowledgeable and prepared. Always a great experience.
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