Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to college online to Ashworth College,and money out of my own pocket.This year ***** telling me the Crimiinial Justice was all for nothing.They said the course I did was outdated and also they were not giving me any Credits for the course.

  

  Business Response

  Date: 05/14/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ********* concerns. Ms. ******* earned academic credit for her passed courses. She was also advised that if she decides to re-enroll or complete a program change, it is possible that some credits may not be transferrable to the new curriculum, as standards change over time. We look forward to continuing to support Ms. ******* on her academic journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 05/28/2025

  I,****** ******* was going to Ashworth College online,turning my assignment in,and they from Ashworth College said my course which is Criminal Justice was outdated and also I wasnt getting any of my ********** they were not giving me anything for my courses I took in Criminal Justice,paid with my own money.

  

  Business Response

  Date: 05/28/2025

  To Whom It May Concern,

  We have reached out to Ms. ******* directly to answer any outstanding questions or concerns she may have. We look forward to assisting her further. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN NOVEMBER OR 2023, I ENROLLED IN ASHWORTH COLLEGE TO COMPLETE A BACHELOR'S DEGREE IN EARLY CHILDHOOD EDUCATION. THE REPRESENTATIVE TOLD ME THAT THE ENTIRE PROGRAM WOULD COST ME APPROXIMATELY $2200-$2500 (I WILL HAVE TO GO BACK AND LISTEN TO THE ***** RECORDING WITH THE REPRESENTATIVE AND MYSELF TO GET THE EXACT AMOUNT). I WAS IMPRESSED WITH THE INEXPENSIVE TUITION AND I ENROLLED IN THE PROGRAM. I SUCCESSFULLY COMPLETED THE ENTIRE PROGRAM 3/2024. I CONTINUED TO MAKE MY MONTHLY PAYMENTS ON TIME. WHEN I FINISHED THE BACHELOR'S DEGREE, I EMAILED AND CALLED THE SCHOOL TO GET MY BALANCE TO PAY OFF THE REMAINING FEES AND TO RECEIVE MY BACHELOR'S DEGREE. I WAS TOLD THAT I OWED ALMOST $10,000! ASHWORTH SCAMMED ME AND KEPT SENDING CONTRACTS TO ME THAT I THOUGHT WAS JUST A REHASHING OF THE ORIGINAL CONTRACT. ASHWORTH WOULD NOT ALLOW ME TO ADVANCE TO MY NEXT CLASS IF I DIDN'T SIGN ADDITIONALLY PAPERWORK. ASHWORTH HAS BEEN ***D FOR FRAUDULENT PRACTICES AND HAS BEEN FORCED TO PAY MILLIONS TO THEIR VICTIMS. I TOO AM A VICTIM OF ASHWORTH'S DEMONIC AND DECEPTIVE PRACTICES. I AM REQUESTING THAT I RECEIVE MY HARD EARNED DEGREE AND THAT THEY REMOVE THEIR COLLECTIONS FROM OFF OF MY CREDIT REPORT. I HAVE EXCELLENT CREDIT AND ASHWORTH IS THE ONLY NEGATIVE ITEM ON MY PERFECT CREDIT REPORT. AS A RESULT MY CREDIT HAS PLUMMETED. I INTEND TO LODGE A FORMAL COMPLAINT WITH THE ************************ AS WELL AS HAVE MY ATTORNEY *** ASHWORTH FOR ALL OF THE MENTAL STRESS, MENTAL ANGUISH AND OTHER ADVERSE HEALTH IS***S ASHWORTH HAS CAUSED ME. ALTHOUGH ASHWORTH LOCKED ME OUT OF THE SCHOOL'S PORTAL, I WAS SMART ENOUGH TO RETRIEVE AND KEEP THE CONTRACT, EVERY EMAIL CORRESPONDENCE AND ***** THAT I HAD WITH ASHWORTH. I LIVE IN **, A "ONE PARTY CONSENT STATE." I'M SURE MY ATTORNEY WILL BE VERY HAPPY WITH ME. ASHWORTH IS A CORRUPT/ CROOKED "INSTITUTION." GOD SITS HIGH, BUT HE SEES LOW. MY PERSONAL LORD AND SAVIOR WILL BLESS ME AND ASHWORTH WILL HAVE TO ANSWER TO ***** ******. I WILL STAY IN GOD'S REST.

  

  Business Response

  Date: 04/30/2025

  To Whom It May Concern, 
   
  I am grateful for the opportunity to address Ms. ******** concerns. Ms. ******* officially enrolled in the ************************* Program with Ashworth College on November 8, 2023, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  I have reviewed the enrollment call discussion that took place between our team and Ms. ******** as well as the signed enrollment agreement. Our enrollment agreements clearly outline the cost for the semester that the student is currently enrolling in and also the overall estimated program cost. This information is listed on page 2 of Ms. ******** signed enrollment agreement.

  We sincerely regret the inconvenience and frustration this situation has caused Ms. ******** Our Learner Success Team wishes Ms. ******* the best in all of her future endeavors. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Accommodations Specialist 

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Ashworth College for billing me $2,985 for services that were not fully provided.I enrolled in the third semester of my program, which included five courses and one semester exam. Unfortunately, due to Ashworth Colleges inability to provide the required documentation needed by my employer for tuition reimbursement, I had no choice but to cancel my enrollment.Before the cancellation, I had already completed coursework and submitted an essay for grading. I requested to complete the semester exam and have my submitted work evaluated so I could earn credit for the semester and make arrangements for payment. However, Ashworth College denied my request and stated that once an account is canceled, they do not allow re-enrollment or course completioneven though I had already done the majority of the work.Despite their refusal to provide the remaining services or credits, Ashworth continues to charge me $2,985. I believe this is an unfair business practice, as I am being billed for a service that was not fully delivered and that I was willing and ready to complete.Resolution Sought:I am requesting that Ashworth College either: Allow me to complete the semester exam and grade the essay I submitted so that I may receive the appropriate credit and arrange payment; or Remove the $2,985 charge entirely, as the semester was not completed and no credits were awarded.I believe this is a reasonable and fair request, and I am asking for the BBBs assistance in resolving this matter.

  

  Business Response

  Date: 04/21/2025

  To Whom It May Concern,

  I welcome the opportunity to assist with Ms. ************** concerns. Ms. ************ completed 4 of the 5 courses in semester 3. Each course is worth 3 credits, therefore Ms. ************ earned 12 credits out of a possible15 credits for semester 3. 
  
  Our Learner Success Advocate team provided Ms. ************ with a copy of her ledger card charges via email as requested on 3/28/25. We would love to have Ms. ************ in our program again, if she so chooses to re-enroll. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23221926
  
  I am rejecting this response because:
  

  While I appreciate the acknowledgment that I completed 4 out of 5 courses and earned 12 credits for Semester 3, I need to clarify several key points.

  I have called Ashworth College multiple times and spoken with different representatives. I was consistently told that once I unenrolled, I could not re-enroll or complete any remaining coursework. This directly contradicts the statement in your response that I would be welcome to re-enroll. Additionally, no one offered a payment plan or alternative solution that would allow me to resolve the issue and complete the semester.

  I made every reasonable effort to finish the semester and even submitted coursework that remains ungraded. I also requested documentation needed by my employer for tuition reimbursement, which was never providedforcing me to cancel my enrollment. Now I am being held responsible for the full $2,985 charge, even though I was denied the opportunity to finish the semester and did not receive full credit.

  Resolution Sought:

  I respectfully request one of the following:

  Allow me to complete the final semester exam and receive full credit for Semester 3, OR

  Adjust or remove the $2,985 charge to reflect the fact that the semester was not completed and full services were not delivered.

  I am simply asking for a fair resolution to a situation I made every effort to correct.

  Sincerely,

  ***** *****-******

  
  Sincerely,
  
  ***** *****-******

  

  Business Response

  Date: 04/23/2025

  To Whom It May Concern,

  We have reached out to Ms. ************ directly via email to answer her outstanding questions and offer support. I look forward to coming to a resolution for Ms. ************. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in semesters 3 and 4 utilizing a benefit provided by the city for which I work, which covers my student loans. Unfortunately, Ashworth College repeatedly failed to provide a detailed invoice that included the courses and associated charges, despite my numerous requests.Due to their refusal to provide the necessary information, I requested my advisor to withdraw me from semester 4. However, I was not informed that I would still be responsible for the entire tuition amount without receiving credits for the courses.When I later attempted to re-enroll, I was advised that re-enrollment was no longer an option. Instead, I was informed that I must pay the $5,970 in a lump sum or face the account being sent to collections.I believe this constitutes poor business practice, as I am being charged for courses I am not taking. I respectfully request a fair resolution to this matter.

  

  Business Response

  Date: 04/01/2025

  To whom it may concern, 

  I welcome the opportunity to address Ms. ************** concerns. Upon reviewing her request and account information, we have decided to honor her request. The semester 4 balance has been waived as she did not complete any coursework within the semester and also for the inconvenience she faced. We wish her all the best as she continues her learning journey. We value our learners feedback and overall satisfaction.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****-******

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have created multiple tickets pertaining to the same exact thing and never getting an answer. Ive been told to contact the transcript evaluation department and the email that was given to me came back undeliverable. I have literally laid out everything that needs to happen, but nobody is listening. I was told that My semester FOUR credit was already given. As you look at my account, you see that I only have transfer credits for semester one semester two and semester three. I am contacting in regard to my term FOUR and THREE transfer credits. I received a final email saying that my term 4 transfer credits have already been applied. They have not been applied. I got transfer credits for semester one of $474, Semester two for $237 and semester three for $474. With all those amount being credited 2/5 due to the fact of me never being credited from the start of enrolling in those semesters, my overall balance due for semester three is $599. Then I enrolled into semester FOUR due to the fact of not having to take any classes for semester three. When I Enrolled into term 4 It added a balance of $1785. My term four balance AFTER credits should be $837. I have four transfer classes at three credit to piece. I was told each credit is worth $79. So my term four balance should come to $837. (which is weird because I am paying $800 for one class) My overall due up until this date is $1427. This is a combination of semester three and four. The amount reflected on my student portal, absolutely not correct. I would like my balance for semester three and four to reflect the amount owed after my transfer credits have been applied. I know on your end my ledger says I owe $599 due for term three. Not including the amount owed for term four. I was sent a screenshot by learning support showing my three transfer credits for semester one two and three there have been no transferred credits for term four. Please resolve this issue promptly. I do not want to pay more on this account.

  

  Business Response

  Date: 03/17/2025

  To Whom It May Concern
  
  I am grateful for the opportunity to address Ms ******** ************ ******* officially enrolled in the *********************** program with Ashworth College on March 2nd, 2022 by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
  
  Ms. ******* has brought to our attention on 3/13/25 that she had not received the transfer credit discount for her fourth semester. This was due to a technical error on our end and was promptly corrected by our Learner Success Team. As of March 13th, 2025, Ms. ******** account now properly reflects the transfer credits that were granted to her, in which she owes $777.00 for the whole of her fourth semester.
  
  We sincerely regret the inconvenience and frustration this has caused Ms ******** Our Learner Success Team is proud to assist Ms. ******* through to graduation and we wish them continued success moving forward. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.
  
  Sincerely,
  Learner Success Specialist
  ******* *.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23059150
  
  Thank you. I see on my student portal that my semester 4 amount has been changed to the correct amount owed. 
  

  Can I also have my Semester 3 amount adjusted on my student portal also. I attached to my initial complaint a screenshot of my ledger sent to me by ***************** It was to state $599 MINUS last months payment of $59 owed for my semester 3($540). It currently states $1230. 

  
  I do not want more payments to come out when I do not owe that much. 

  

  Business Response

  Date: 03/18/2025

  To whom it may concern,

  I have made the necessary adjustments to properly reflect Ms. ********* semester 3 account. I am pleased to have this resolved. We look forward to continuing assisting Ms. ******* along her learning journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

   

  thank you so much for all the help, 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract ASHWORTH COLLEG they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $1296

  

  Business Response

  Date: 03/10/2025

  To whom it may concern, 

  I welcome the opportunity to address Ms. ********** concerns. We did reach out to her via the email associated with the enrollment to provide the requested information directly to Ms. ******** on February 10, 2025. I have attached the three requested documents in relation to her enrollment, including a signed enrollment agreement, as requested. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with ASHWORTH COLLEG plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $1,396

  

  Business Response

  Date: 02/28/2025

  To Whom It May Concern,
   
  I am grateful for the opportunity to address *** ******** concerns. *** ******* officially enrolled in the Accounting Undergraduate Certificate Program with Ashworth College on March 26, 2022, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  *** ******** account was sent to collections on September 26, 2022, due to non-payment. I have attached a copy of the signed enrollment agreement as requested by *** ********

  We sincerely regret any inconvenience or frustration this situation has caused *** ******** Our Learner Success Team wishes *** ******* success in all of her future endeavors. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On yesterday i appliied online to the James Madison online high diploma program. I paid $20 down to enroll and have not been sucessful in logging in to the program. When i request to reset my password there isnt a response back. So before i get ahead i need my $20 back.

  

  Business Response

  Date: 02/24/2025

  To Whom It May Concern,
   
  I am grateful for the opportunity to address Ms. *********** concerns. Ms. ********** officially enrolled in the James Madison High School program on February 20, 2025, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  I can confirm Ms. *********** enrollment has been cancelled with a refund of the initial payment made at the time of enrollment, as the cancellation request was received within the standard cancellation window we give our students.

  We sincerely regret the inconvenience and frustration this has caused Ms. *********** Our Learner Success Team wishes her the best in all of her future endeavors. At James Madison High School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to fulfill contractual obligations offered by Ashworth College, James Madison Highschool program. Program for grades 9-12 college prep diploma were paid in full. During the period of Covid final assignments were not graded. Subsequently we were asked to pay 2 additional extension fees so work could be graded and completed and have still not been graded and added to the transcript as of today 18 Feb 2025 in addition

  

  Business Response

  Date: 02/21/2025

  To whom it may concern,

  We have reached out to Mr. ****** directly to obtain additional information and to resolve their concerns in a manner that will be satisfactory for all parties. We are committed to supporting our students and their overall satisfaction. 

  Thank you,
  *******
  Learner Success Accommodations Specialist

• Initial Complaint

  Date:02/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint regarding unethical business practices, misrepresentation, and potential fraud that I have experienced as a student of Ashworth College and Penn Foster. Despite numerous attempts to resolve these issues internally, I have faced ongoing negligence, financial damages, and a lack of transparency regarding my academic progress and tuition charges.I enrolled in the Bachelors program under the explicit understandingconfirmed by a representative of your institutionthat I had a set number of courses to complete to obtain my degree. Upon fulfilling these course requirements, I was then informed that additional courses had been added, contradicting prior statements made by your representatives. This conduct amounts to misrepresentation and breach of agreement, as I made financial and academic decisions based on your institutions assurances.Furthermore, my transcript has been unilaterally revised multiple times, making it appear as though I require additional coursework beyond what was originally stated. The frequent and unexplained modifications to my academic record raise concerns about bad faith practices and potential falsification of records, which could constitute fraud.I have attended three accredited colleges prior to Ashworth/Penn Foster, and I was informed that my transfer credits had maxed out upon enrollment. However, your institution's transcript evaluation does not align with this representation, and I have not received full credit for my prior coursework, leading to unnecessary additional course requirements. Your continued failure to provide a clear, consistent, and justified evaluation of my transfer credits constitutes gross negligence and academic misrepresentation.

  

  Business Response

  Date: 02/19/2025

  To whom it may concern: 
  
  Ashworth College appreciates the opportunity to address Ms. ******** concerns. Ms. ******* officially enrolled in the Bachelor of Science in Criminal Justice degree program on August 8th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Upon receipt of the complaint, Ashworth Colleges senior educational staff have reviewed all transcript and course-related requirements for Ms. ******* and have applied all possible transfer credits for Ms. ******** program, totaling 75 transfer credits. (See the attachment for the received transfer credit breakdown). In order to graduate from the Bachelor's of Science in Criminal Justice degree program, students must complete 120 credits. Ashworth College has reached out to Ms. ******* and has confirmed that there are only two remaining courses in Semester 8 (for a total of 6 credits) to achieve the 120-credit requirement for graduation. Ms. ******* will be required to take two of the four following course offerings: Private Security OR Introduction to Terrorism and Aviation Security OR Cyber Security. Once Ms. ******** selections have been added and the associated coursework has been completed, she will have met the 120-credit requirement. Please note, students must meet all academic and financial requirements in order to graduate from the program. 

  In reference to the financial damages mentioned by Ms. ******** all applicable financial compensation for the transfer credits has been applied appropriately. Ms. ******* is currently being charged for the agreed upon amounts for the associated semesters: 5,6 and 7 per the signed enrollment agreements. 
  Ashworth College sincerely regrets the inconvenience and frustration this has caused Ms. ******** Ashworth Colleges Learner Success Team will continue to support Ms. ******* as she continues her education with us. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students. 
  
  Sincerely, 

  *******
  Learner Success Accommodations Specialist 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22949053
  
  I am rejecting this response because it does not address any of the complaints listed nor does it the grievances. I did not confirm any additional courses need to be met per our last email correspondence 2/19, except that you are continuing to add courses and course work as well as holding my bachelors degree hostage. Your transcripts department has "reevaluated" my degree over ************************************************************************************************************************** order to obtain my bachelors. 
  
  Your school has also not addressed the several ongoing issues occurred nor have they remedied any of those issues appropriately. The math is also inaccurate as expressed in your email. This is financial fraud that is being committed amongst several other that me, the student, has had to deal with for a year now. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/24/2025

  To whom it may concern,

  I am working with our senior leadership team and communicating directly with Ms. ******* to ensure all questions are resolved in a manner that is satisfactory for all parties involved. We are committed to the overall satisfaction of our students, and look forward to continuing in assisting Ms. ******* and her concerns.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22949053
  
  I am rejecting this response because: yet again the school continues to delay and does not remedy any of the issues. 
  

  Continuing with further legal action. Email attached also sent to school today as they do not wish to remedy only continue to delay me and cause further harm and distress - including severe financial detriment to her persons. 
  
  Sincerely,
  
  ******* *******