Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am by far extremely disappointed in this company. Not only do they offer TERRIBLE serivce, they try to lock you up in a 24 month contract with no way of backing out unless you pay a ridiculous cancellation fee. This is by far the most unethical company ever!!! After they started their "treatments" my problemas worsen rather than gotten better, and then they have the audacity to charge you when you are not satisfied?!? they actually try to upsell you on top of it!!!

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Mosquito in2Care service with EcoShield. This service places buckets around the yard and puts a special fungus in them that mosquitos carry back to their egg which is supposed to wipe out the eggs. On August 27, 2024 the technician came to my residence and put a different type of product that is not what I had ordered. He used a mosquito larvicide which was poured directly into standing water in other areas. It was not the **************** I was charged $125. The previous visit they ****** a backpack fogger and sprayed chemicals all over my bushes, killing many of the native insects. I was charged $125 for this as well. I have contacted the company multiple times only to be put on hold and transferred between multiple Philippines call centers. I was told someone from the local office would reach out to me, they never did. When I called in they said that they were from the local office but then stated that they were at a call center in the ***********. At this point in time I have spent countless hours on hold and talking to people who cannot help. I have sent numerous text messages which all receive a reply of "we will look into it and someone will contact you" but have never been contacted. I have sent multiple e-mails with no response. I want the balance of 125 on my account zero'd and I want the last visit I paid for refunded, as they sprayed chemicals all over my yard without my approval.

  Business Response

  Date: 10/09/2024

  Hi ******, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize service is not what you expected. I understand this can be frustrating. I went ahead and took care of the balance for you but unfortunately we are unable to refund any service charges due to product usage. I sent you a new invoice showing the balance has been waived. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2024 my husband and I had a visit from **** with EcoShield.We are generally not open to door to door marketing, but the terminology that **** used, such as referring to the neighbors up the street and next door, built our trust in him. He also spoke slowly and kindly which provided assurance or buy-in from us (Im sure this is why they hire people like ****. Seemingly trustworthy). Initially we werent concerned. He showed us ****** reviews that were all very positive and then text me a message to approve the local technician to complete the service. We paid $209 for the initial service. He claimed a $300 discount from the usual $509 service price. We spoke through the terms and didnt sign on for a lifetime commitment; instead of being on the hook for a 5-yr term, we opted for the minimum 12 months. After he had our payment he disappeared. A little while later an EcoShield truck showed up. The technician sprayed the interior of our home with what I can only assume was water and or pheromones. She was supposed to treat our yard (0.54ac). She proceeded to spread granulated pellets by hand around the five foot radius from the foundation of the house. We were not happy. We planned to talk to ****. During the initial visit with **** we signed on for a one year contract with EcoShield to come back and treat quarterly plus 1 extra treatment a month from that day to get rid of adult larvae that were not captured during the first treatment. In the days following we began seeing pests that we hadnt previously seen. I called **** and text him with no reply.When I tried to call the customer service info provided, they knew when I called what was about to happen. They asked if I replied YES to the text sent. They knew I was unhappy and told me I signed the contract and would need to pay $300 to cancel. I spent hours on the phone with no ado. I had my personal representative reach out. I keep receiving invoices/emails/texts requesting payment. Out of space.

  Business Response

  Date: 10/09/2024

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Attached is the resolved balance. 
  the part EcoShield omitted was that the salesman was in a bit of a hurry and wanted me to just reply Yes to the text that I got while standing there discussing services.. this part is meant to be illusive and the company knows that. This is why after several futile attempts to resolve on my own, I had to contact BBB. Thank you for helping. I hope the EcoShield business file is flagged for scams. Thanks.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/2024 a door-to-door salesman (EcoShield) offered their pest control service at a discount rate due to work being done in the neighborhood on 5/31. After a very hard pressure sale technique he said I could try it and cancel at any time. I also checked the website and it says you can cancel at any time. The salesman also said that I could text him pictures of bugs that appeared inside or outside within my quarter service time and they would come out and take care of it free of charge. I had one application done on May 31st. On July 19th, I texted pictures of spiderwebs all over the outside of my house to my salesman and we scheduled someone to come out on July 22nd. The service on 7/22 was subpar and there were quite a few webs missed which I have pictures of and noted in my review of service. A few days later I was charged $192 for the ************ even though I was within the quarter. I called to try to resolve it and was told that I was not within the quarter and would be charged that amount every time someone came out to do any applications. At that point, I tried to canceled the service due to being mislead by the salesman. I was told by the customer service *** that if I cancel that I will owe even more money because it was a yearly contract I was trying to discontinue early. This extra fee was never actually shown to me and was never mentioned by the salesman. I felt force to sign something that was misleading and predatory. BBB has exact situation I encountered written up multiple times by consumers saying they would give them 0 stars if they could and now I understand why. If I see an Ecoshield truck parked anywhere in my neighborhood I will stop and tell that neighbor to beware of their poor business practices and not to waste their time or money.

  Business Response

  Date: 10/04/2024

  Hi *******,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, the egg cycle being billable and ***** days later, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Y" to that message on 5/31/24. Unfortunately, at this time you are responsible for the outstanding balance on your account. If there is anything else we can do for you, please let us know.
  
  Best, 
  

• Initial Complaint

  Date:09/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The high pressure ******** salesman had a tablet to sign at my home pointed in the sun so I could not read it and was not able to see the cancellation fee while requiring me to sign a contract which I did not know detailed number of services or time length required to complete their contract.The services started beyond their cancelation time window so I didn't have time to cancel and their limited applications did not work either time they were at my house.The technician did not spray where I requested to kill the flying insects and spiders which put my family at risk. I still have wasps, hornets, black and brown widow spiders and ***** recluse spiders.I was bitten by a brown recluse which took several months to recover.The limited time and work is not worth the high cost for their service not working as advertised.They refuse to waive the noted $200.00 cancelation fee but would extend more services that would have amounted to more money than the existing billed service.I demand my payment be refunded with a hardship and lack of results cancelation waiver from EcoShield. I wish I had never let that person on my property for such an extended, painful ordeal with EcoShield and their predatory sales and contract scam.Repeated requests to their "customer oriented" service refused to waive a cancelation fee for no apparent reason. Final Note: EcoShield has A.R.M. Solutions Debt Collector *************) California License No: ******** texting me for payment that EcoShield's website took full account payment instead of what I selected. I hope this helps someone from falling into their scam trap.

  Business Response

  Date: 09/30/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. I have attached the screenshots to this response so you can see what I am talking about. 
  
  Given the situation, I want to apologize for the bite you got. Unfortunately, at this time, since the contract was signed and sent to you, and we sent a "Welcome to the Family" text which was agreed to, we will not be able to refund the cancellation fee at this time. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield pest services wanted me to try their services, but I already use ******. In order to talk me into giving them a try they said that if I would try them for several months and decided not to go with them they would not charge me a cancellation fee. I tried them for several months, but decided to stay with my current carrier, ******. When I called Ecoshield to cancel, they insisted on charging me the $200 cancellation fee. When I described the agreement that was made that if I tried them for several months and didn't want to stay with them there would be no cancellation fee, they insisted on charging the cancellation fee anyway. Apparently the gentleman who I originally dealt with did not include this in his notes. However, that is not my fault. Now I cannot disconnect with them without paying the cancellation fee which I was told would not be charged.

  Business Response

  Date: 09/19/2024

  Hello, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ecoshield to address a wasp and scorpion infestation in my home. Despite multiple treatments, the problem persists. The salesperson misrepresented the service agreement, falsely claiming a 12-month contract. The treatments provided were not tailored to my specific pest issues. I am now being charged a cancellation fee for a service that did not meet my needs. I request a full refund and/or free cancelation and an apology for the misleading sales practices.

  Business Response

  Date: 09/19/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial appointment with this place was 7pm on August ******* and the inside and outside was supposed to be done.. no came but got a email that the service was completed and charged my account. When found who was suppose to do he stated that I had to call in to get service in because he came early and he only did outside.. called in and explained the situation and they was suppose to send someone right back out. No showed so I was want out because I cant do business with a company like this..

  Business Response

  Date: 09/25/2024

  Dear ******,

  Thank you for bringing this matter to our attention. According to our records, during the service on August 29, 2024, the exterior of your property was successfully treated. When you called later to request interior service, we offered to send a technician back to complete the inside treatment. We apologize if there was any confusion around the timing of this follow-up, and we remain committed to resolving this by scheduling the interior service at your earliest convenience. Please let us know a time that works best for you, and we will ensure the completion of the service.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The second time they came to my house I did.Not no they were coming but I was home and the person did not let me no he was doing the job around my house so the back gate was locked and he tried to open it the wrong way and did some damage to my gate,to make a long story short he could not get in the backyard to finish the job and did not come in the house to spray, he left without saying he damaged the finance and only did half the work that he was suppose to do, they charged me the full price and never fixed my fence and I asked for a refund and never hered from them

  Business Response

  Date: 09/26/2024

  Hi *******, 
  
  Thank you for taking the time to reach out to us. I am sorry to hear about your fence. I know that can be frustrating. As for the timing of appointments, we always send reminders to let you know when we are coming. That includes the date and a 2-hour window. I understand it may be confusing at times, so I'm definitely not blaming you at all! I am going to send this off to management to contact you about the damages on your fence. Please let me know if there is anything I can do in the meantime! 
  
  Best, 

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone came to my house to sell me a pest treatment. I initially said no but got talked into a discounted service, and i expressed specific things I did not want done. The sales****** talked the whole time I tried to read the contract, so I did not fully understand the cancellation penalty, though he did say something about $200. I thought that was the discount, but maybe it was the cancellation penalty. I cannot find a copy of the contract in the customer portal to confirm. In any case, what I said I wanted treated and not treated was ignored, and I researched company more to find a plethora of bad reviews, so I cancelled further services. It took multiple phone calls because the first ****** I talked to refused to cancel service. Because there was no way to cancel on website/portal, and it was not easy to cancel, I cancelled 5 days instead of 3 days after signing contract, so I was charged a $239 (an amount I was neither told nor read) cancellation fee, which is more than an individual service. I was also notified that they would increase that fee if I didnt pay within 30 days, and received notifications that they tried to charge my card without my permission after I cancelled service. It was not clear if they were attempting to charge for the cancellation fee or for the cancelled service.

  Business Response

  Date: 09/14/2024

  BBB,

  This is a Washington State consumer. Please transfer this complaint out of our business servicing the *************** area.

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** will re-file with the correct branch of this business.
  
  Sincerely,
  
  Willow *****