Reviews
This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 490 Customer Reviews
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Review fromMarilyn S.
Date: 03/02/2024
5 starsMarilyn S.
Date: 03/02/2024
Everything went very smooth.**** my sales man was great, Answered all my questions and was not pushy at all. Great experience. Would use them again & would want the same salesman m. Love my carpet.
50 Floor
Date: 03/05/2024
Thank you for your kind words and high-star review! It's an honor to be recognized as one of the top flooring companies and we are delighted you found our services to be top-notch! Please feel free to contact us if you need any further assistance as we are always happy to help!
50Floor
Review fromM. E.
Date: 03/02/2024
5 starsM. E.
Date: 03/02/2024
I love my new floors. The sales rep was super friendly and worked to alleviate any concerns I had. The only issue I had was the installation. The installer worked based on their assumptions, they did not ask about my plans for the floor. But they fixed any complaints I had.50 Floor
Date: 03/04/2024
Thank you for your 5-star review! We are so glad to hear you love your new floors! At 50 Floor we take pride in providing exceptional customer service and we appreciate the opportunity to address any concerns you had with installation. If you have any further questions or concerns, please do not hesitate to contact us at ************.
Take Care!
50 FloorReview fromNorbert M
Date: 03/01/2024
1 starNorbert M
Date: 03/01/2024
On Oct 26, 2023, I submitted a repair request with 50 Floor concerning my installed engineered hardwood flooring for which I paid almost $20,000. On Oct 31, 2023, installation techs arrived for an evaluation to include taking **************** and stated that the flooring was properly installed with the necessary padding and no wall pinch areas. This tech also mentioned that the flooring was making cracking sounds and very slushy when walking on it. The Installation Manager informed me that the General Manager had made a decision, based on reviewing the video, that the flooring was fine. I stated to the Installation Manager that the hardwood was unacceptable, and thus he proposed an option to contact the vendor (supplier) and have an independent third party examine the issue. On Nov 9, 2023, the Installation Manager stated that I needed to wait 4 weeks for the independent evaluator to contact me. Additionally, the Installation Manager stated that if there was a problem with the flooring installation, the install company (subcontractors) would reimburse me, or the vendor would be responsible for payment to me due to defective flooring material. I have been waiting months without being contacted, not to mention never receiving a call from any senior management concerning the flooring problem. 50 Floor touts their the best warranty with no hassles and top notch customer service which has not been my experience. Its now Mar 1, 2024, I'm disappointed in the lack of customer service and poor communication demonstrated by the 50 Floor company. Any manager with decision-making abilities, who truly cares would have addressed this problem months ago by personally contacting the supplier/independent evaluator and stating the importance of this evaluation. I have been more than patient waiting for resolution, but if 50 Floor is unable or unwilling to move forward let me know, and not string me along under the pretenses of resolving the issue. N.S.M.50 Floor
Date: 03/04/2024
Hi Valued Client,
We are very sorry to hear of the disappointing experience you had with our company and agree this is not acceptable. We are currently looking into your concerns and have also forward your review to our regional management team.
Respectfully,
50 Floor
Review fromJohn I.
Date: 03/01/2024
4 starsJohn I.
Date: 03/01/2024
50 Floor is a good company. My only concern is the tile color was a little off from the sample the salesperson showed. You sign a form saying the color is OK before install. I needed it done so I went with what the brought. There is only a three foot room entry where it is obvious. Brazilian installers were excellent.50 Floor
Date: 03/04/2024
Thank you for your high-star review and kind words! We also appreciate your business and valuable feedback. We will be sure to look over our samples for any discrepancies within our product lines. If there is anything we can assist you with, please do not hesitate to contact us at ************.
Thank you for choosing 50 Floor! We truly appreciate your business.
Review fromFrances
Date: 03/01/2024
5 starsFrances
Date: 03/01/2024
I loved the service I received from 50fo00rs. From start to finish everything was organized and great we set up a meet to discuss what I wanted and after setting on a price and getting help with finance we set a date for the floors. Wow my floors are beautiful. I Was told that it may take 2 days but they finished in just 1 day. The crew that came was excellent and they kept everything clean while they were doing the floors50 Floor
Date: 03/04/2024
Wow! Thank you so much for the wonderful review! We are ecstatic to see you love your beautiful new floors! Thank you for choosing 50 Floor and if there is anything else we can do for you, please feel free to reach out.
Take Care!
50 Floor
Review fromGeraldine C
Date: 02/29/2024
1 starGeraldine C
Date: 02/29/2024
Transparency seems to be the main problem with 50 Floors. I purchased ****** from them in 2021. Shortly after installation I had to call for service as ****** need restretching as it had large welts in it. They immediately sent someone out. Shortly after that more welts began appearing in all rooms the new ****** was installed. I called 50 Floors again for the same problem & was told I had to get my ****** cleaned by a professional company before they could address my problem. I informed them that I was never told about this policy at the time I purchased the ****** nor the time I they came out to my home the first time for the same problem. I further informed them that we had purchased a rug doctor ****** cleaner & had just cleaned our ******.. I was dealing with my husband who was in hospice & was too stressed to deal with 50 Floors, I recently called them again regarding the large welts in ****** in all rooms. I was referred to another representative who.stated I would have to pay $175 per room. Again, this was never mentioned when I talked with customer service prior to her referring me to whoever was to set up for the service to be done. Their failure to disclose vital information has resulted in this matter being unresolved by them.50 Floor
Date: 03/04/2024
Hi Valued Client
We are very sorry to hear of the disappointing experience you had with our company and appreciate you taking the time to provide your feedback. We understand your frustration and have forward your review to our management team for their immediate attention.
Respectfully,
50 Floor
Review fromDiana B
Date: 02/27/2024
4 starsDiana B
Date: 02/27/2024
Fast, accurate and did a good job overal. Could have done better on some corner mold.50 Floor
Date: 02/28/2024
Thank you for the high-star rating and we are glad to hear of your overall happiness! While we do strive for 100% satisfaction, we appreciate your feedback as we are constantly looking for ways to improve. Please don't hesitate to reach out at ************ if you have any questions, concerns, or would like to address any issues you may be having with the flooring/molding.
Thank you for choosing 50Floor!
Review fromSimone E
Date: 02/25/2024
1 starSimone E
Date: 02/25/2024
Zero Stars would be a more applicable rating when it comes to 50Floor of South ********* mistreatment, mishandling, and abusive behavior during what should've been a straight-forward carpet install job for my 99 yr old dad. Every employee (from ****** to ****** to ******** was ultimately rough, rude & dishonest, (we didn't realize just how dishonest, until it was too late). My 99 yr old dad was coming out of a rehab facility disabled when I hired 50Floor to make my dad's flooring more accessible for ********************** We were promised by 50Floor's **** (the seemingly less 'rough around the edges' GM) that the job would be done in 1 day, (for an in-home **************** suite + closets) & the perfect replacement flooring for my dad would be installed. However, after the wrong ******************* was delivered, no mention of necessary cementing etc (I had to beg **** to make it happen) when they finally came to install, it took 2 & 1/2 days instead of 1. I had to pay added money to change flights, pay cleaning people not to work in order to stay on their sched etc, but much worse, 50 floor never finished the job, leaving holes, pulls & tears in the carpet in both en-suites, lots of tacks/staples? (causing ****** feet) cement on my dad's marble + wallpaper, sloppy is an understatement. And, the damage caused by 50Floor to my dad's (prior to 50Floor's working in my dad's bedroom) pristine-condition, vintage bedroom set, **************** was unbelievable, & certainly not what 50Floor promises in their commercials. 50Floor's **** stated in writing that he would do right by my dad, (he has pics/vid proof of damage) but has ignored my dad's ******************* My dad sadly came back very ill from *********** 50Floor carpeting that cost $8500 looks terrible. I paid $250 to get the long strings/pulls cut & scratched up paint touched up, 50Floor owes dad a full refund, his ruined vintage furniture will cost $$ to fix. Shame on 50Floor for taking advantage of a 99 yr old.50 Floor
Date: 02/28/2024
We are genuinely sorry to hear of the frustrating experience you and your father had with our company and want to take a moment to thank you for bringing this to our attention as this is certainly not the level of service you deserve. Your review has been forward to our management team for their immediate attention.
Respectfully,
50 Floor
Review fromKerry P.
Date: 02/24/2024
4 starsKerry P.
Date: 02/24/2024
I've used 50 Floor a couple times and was very pleased, this time very pleased with the Salesman, ******* (******) he goes by *******. The company is reliable and the installers were polite and seemed to know what they were doing.50 Floor
Date: 02/26/2024
We appreciate your positive feedback and high-star review! We're thrilled to hear that you had a great experience with our sales consultant, ******* and that our team met your expectations. Thank you for your support and if you ever need any further assistance, please don't hesitate to reach out to us at ************.Review fromBritt O.
Date: 02/23/2024
5 starsBritt O.
Date: 02/23/2024
I am very happy with the job done in my living room and kitchen. The men who came out to do the work came in ready to go. They were very professional and nice. They didn't hang around, they got busy and got stuff done. I am thrilled with both my carpet and my kitchen flooring. The guys did a real good job matching up the subflooring between the kitchen and utility room for the vinyl flooring to go on top. The guys were fast but quite careful with my furniture and walls.50 Floor
Date: 02/26/2024
We appreciate your feedback and are glad to hear that you had a positive experience with 50Floor. Our team is dedicated to providing high ******************** with excellent customer service. If you have any further questions or need assistance, please don't hesitate to reach out to us at ************. Thank you for choosing 50Floor!
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