Reviews

This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  9580 Delegates Dr Orlando, FL 32837-8374

  
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  50 Floor

  3614 Green Park Cir Charlotte, NC 28217-2866

  
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  50 Floor

  5525 Cloverleaf Pkwy Valley View, OH 44125-4814

  
• 

  50 FLOOR

  561 Brick Church Park Drive Nashville, TN 37207

  

Review Details

• Review fromJennifer T

  Date: 11/11/2022

  4 stars

  Jennifer T

  Date: 11/11/2022

  The installation job was done very well. My only complaint is that a layer of dust was left almost everywhere
  

  50 Floor

  Date: 11/14/2022

  Hi Valued Client,

      Thank you for the high-star rating and we are glad to hear the installation was spot on! While we do strive for 100% satisfaction, we appreciate your feedback as we are constantly looking for ways to improve. Please don't hesitate to reach out at ************ if there's anything additional, we can do for you.

  Respectfully,

  50 Floor

• Review fromZdenka V

  Date: 11/11/2022

  1 star

  Zdenka V

  Date: 11/11/2022

  During a Labor Day 2022 promotion of FREE install and $300 off the flooring *** from 50 Floor came to my house and took measurements of my living/dining/kitchen area. 500 sf. I had to sign an order for the material after we agreed on color of the flooring. To my surprise I've got a totally different color of the flooring (ugly dark brown color mixed with light brown planks)...The new installed flooring had missing moldings and there were numerous holes in the walls. Additionally the installers damaged my bathroom vanity, my outside water valve and a trash container. I called **** from 50Floor immediately after seeing the disaster but he didn't want to talk to me because "he was tired" (at 8 pm). He would call me the next day. But he didn't.There were about 8 people texting me, calling me, from 50Floor. I didn't know who was who. Installers or 50Floor? I have received quite a few nasty texts. **** from 50Floor asked me not to text him anymore when I tried to have the problem resolved. I paid $6018. Was is really a free install and $300 off the material for 500 sf? Definitely not.Called ***, left a few messages, never received a reply.
  

  50 Floor

  Date: 11/14/2022

  Hi Valued Client,

    We are disheartened to hear of the unfavorable experience during your time with us; please accept our sincerest apologies as this is not the top-notch level of customer service we strive for.

   A member of your market's management team, ******** and has been unsuccessful in reaching you by phone. The assistant general manager can be reached at ************ or ************.

  Respectfully,

  50 Floor

• Review fromWARDELL & CATHERINE S

  Date: 10/29/2022

  5 stars

  WARDELL & CATHERINE S

  Date: 10/29/2022

  Hi, 50 Floor (Hani)We purchased carpet from 50 Floors and the installer, Hani, came out today to install it. He got the job done in 2.5 hours, and what a fantastic job they did. The carpet looks good and it feels good too. When you let people come in your home to do a job, you trust that they will act accordingly to the particular circumstances. **** was very polite and professional. He made sure that I understood why he did certain areas in a way that was fitting and proper.I am very satisfied with the finished work. I'm enjoying my new carpet. Great job ****! Thanks, ***************************************
  

  50 Floor

  Date: 10/31/2022

  Hi Valued Client,

    Thank you for the great review! We work really hard to provide the best flooring services possible, so we are ecstatic to see this was reflected during your time with us.

  We will be sure to pass along your wonderful comments to **** and our team. 

  Thank you for choosing 50 Floor...it was truly our pleasure. Please feel free to contact us if you need any further assistance. 

  Take Care!

  50 Floor

• Review fromDori A.

  Date: 10/22/2022

  1 star

  Dori A.

  Date: 10/22/2022

  NEGLENT. Was advised to lock up my dogs and went home to do so. The Installer said no need to cause they had a puppy at home also. I figured due to a reputable company I believed in them. Needless to say my fur baby got out and was killed by a car.A **** they had no business even opening. Now they wanted me to still pay for the install . Offered a small discount, I refused. Still feel they owe me for the loss of my furbaby. Now on concrete and my baby in an eurn. Extremely cold hearted. Upper manager said I needed to take some responsibility and I had to argue over what the offered. Hope they never get another job here. No compensation for my pup unless I let them do the work. Keep in mind waited 4 months for the flooring then after they let out my furbaby would be two more weeks before they could of installed the floors.
  

  50 Floor

  Date: 10/24/2022

  Hi Valued Client,

      We know this has been a difficult time for you and are extremely apologetic for this unfortunate situation. 

  Your review has been forward to our management team, so we update our installation teams and ensure this does not happen again. 

  At your request your contract has been cancelled and again we are sorry for what has taken place. 

  Respectfully,

  50 Floor

• Review fromNicci H

  Date: 10/12/2022

  1 star

  Nicci H

  Date: 10/12/2022

  Today is the fourth attempt to repair my wood flooring which cost $13,850 (including two small rooms of carpet) after being installed by 50 floor in April. It's been 7 months of dealing with this. The first install had a few small issues and they sent someone out (after waiting another 6 weeks for product) to repair it who made it worse! So that is twice that I had to prepare the room(s) for installation by clearing off all the surfaces and cleaning out bookshelves that had to be moved. Then I had approximately a two month wait for more material. the third install/repair was then scheduled and after I cleaned out the room(s) for the third time it was cancelled minutes before they were due to arrive due to a climate control malfunction in their warehouse! Because I had family coming from Europe to stay with me I had to put everything back in its place because it was all stored in the spare bedroom. I learned from the first install that putting everything in the garage to store it was a mistake because it was covered in a layer of sawdust, not to mention the mess they left behind! I thought it was going to be safe out there. I offered to let them use my garage because it was raining that day and I didn't want to reschedule. The lack of respect for my personal property was unexceptable. Back to what is now the fourth attempt to repair. I was told a supervisor would be here to manage the project. They sent one guy. I have heavy furniture that can not be moved by one man. It cannot be drug across the floor due to possible damage to the legs and probably the FLOOR! I have asked repeatedly for compensation (at least) for the inconvenience and poor workmanship by this company to no avail. Most importantly, I believe they are committing fraud by not breaking down the cost of materials vs. labor. The sale is 60% off materials yet they price everything in an "all inclusive price". I am seeking legal compensation and to possibly file a class action lawsuit against 50 floor!
  

  50 Floor

  Date: 10/17/2022

  Hi Valued Client,

      Thank you for your review. We apologize for the issues and for any inconveniences this caused you.

  We see you have spoken with a member of our management team and an appointment was scheduled to rectify these concerns; however, if you have any further concerns that need addressing, please feel free to give us a call at ************ and we will be happy to discuss.
  Respectfully,
  50 Floor

• Review fromNatasha C

  Date: 10/10/2022

  2 stars

  Natasha C

  Date: 10/10/2022

  I had 50 floors install their Luxury Vinyl planks in my living room and kitchen mid last year 2021. The floors look good and I was good with it. At the beginning of ************************************************************* my kitchen area. With ***** and everything I did not reach out then (something I regret, I should have contacted the company as soon as I notice the issue) but decided to contact the company last month because I just could not stand the look and feel of what is happening to my floors. I believe after such a short time, I should not have my floors looking like it was installed 10 years ago. There are gaps and the planks are raising at the ends and sides in my kitchen and a few in my living room. I now see that the planks are warping like. I finally got through to a live person on 9/13/2022 after a couple attempts via phone to talk with someone. My report was taken, I received a reference number and I was advised to submit photos which I did the same day. ******* called to say that they received the photos and they will normally get back to me in 1 to 2 business days for a repair. I however did not get any follow up and I tried again, to get *******, eventually getting through to talk with someone on 9/24. ******* did call back on 9/28 and after letting her know that the photos were sent, she acknowledge that they were, she indicated that someone will contact me for a repair. Today is 10/10 and no one has called to indicated what can or will be done. Now I know that I should have read the reviews on BBB first as I am reading reports from others, which sounds exactly like what is happening with my floors now. Is it that I need to pay for new floors after this short period of time? Can someone from 50Floors send someone to address my floor issues please or is this never going to be addressed. Clearly there is something not right with the product? As customers we ask for communication at least. I am down to 2 stars. Help
  

  50 Floor

  Date: 10/11/2022

  Hi Valued Client,

       Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to continue addressing your flooring matters and provide the best solution. We understand you are in communication with your local office and an assessment has been scheduled for 10/18 with a member of our management team. We apologize for this unfavorable experience and want to thank you for your feedback. We look forward to bringing a resolution to your flooring matters.

  Respectfully,

  50 Floor

• Review fromKevin W

  Date: 10/07/2022

  1 star

  Kevin W

  Date: 10/07/2022

  I would highly discourage you from using this company. When I hire a company, any company it means i dont want to do the job, I dont have the skill set or the tools needed to complete the job, or I being a disabled person can not physically do the work. I also expect when you quote the job, that it means your work is complete, I shouldnt have to bring in another company to complete you job. These pictures are a completed job I called and complained, a ticket was created, and the crew returned a second time, the photos were taken after the second visit.The *********************** wanted me to sign a form stating all flooring and molding fixed with 3 lines underscoring this.1. New door moldings are now needed because their trim work does not cover the gaps left at the bottom uncovered.2. The cove base used: not adhering to the wall. Did not get a choice in the color, I was told by sales I would have two colors to pick from, this did not happen. I a second room there is an accent wall, no cove base was used at all, on their second trip they brought 8ft of molding for an 11 ft wall? I was told I could buy the cove base molding at AllFloor, this company only sells to contractors and companies not individuals.3. While removing the flooring in this room with the accent wall a section of the wall was removed, never fixed, board was laying on the counter and left there.4. In the kitchen when the job was completed I could no longer fully open my dishwasher door.5. Transition molding from one floor to another: I did not get a choice of what was to be used color, or material. They used metal on one floor and wood on another. I think it looks like ****, should all be the same and I should have a choice, or this should have been pointed out to me during the quote.
  

  50 Floor

  Date: 10/10/2022

  Hi Valued Client,

       We apologize for your unfavorable experience with us and appreciate you bringing this to our attention. With every flooring project we strive to ensure each installation is installed properly and to industry standard and see you are in communication with a member of our management team. 

  Thank you for your time and patience as we work towards a resolution. 

  Respectfully,

  50 Floor

• Review fromDT M

  Date: 10/06/2022

  1 star

  DT M

  Date: 10/06/2022

  I will never recommend this company. The demolition crew damaged my refrigerator that we have had for only 6 months. I spoke with the manager, ****, and he promised to have the doors replaced. It is now 8 weeks later and we have not heard from them with resolution. In addition, the installers left the place dirty, did not reinstall closet doors, the transitions looked like a 3rd grader did the work, they dumped waste in my yard attracting my dogs to it. Not sure if it is toxic, repeatedly told them to keep the doors to the outside closed only to find the doors left open every time they had to go to their truck. There was absolute disregard and disrespect for the owners property. Took time off work and at the last minute was told the installers were not coming. Terrible communication. None of the workers spoke English which made it difficult to communicate. 50 floor should be ashamed of craftsmanship. VERY DISAPPOINTED!!!!!!!??????????
  

  50 Floor

  Date: 10/11/2022

  Hi Valued Client,
    We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We do understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home;however, we are very sorry this was not reflected during your time with us.

  After looking into your file, we see a previous discount was given toward your balance.Your concerns have been forward to our management team for review as well.

  Thank you for time and bringing this matter to our attention.
  Respectfully, 50 Floor

• Review fromCYNTHIA T

  Date: 10/05/2022

  1 star

  CYNTHIA T

  Date: 10/05/2022

  50 Floor just finished replacing every inch of flooring in my home. I like the product, it looks nice, the installers knew what they were doing. However, I have been unable to enjoy the floors due to the overwhelming mess left behind. Since all sawing etc was done in my living room, my entire house is covered in a very thick layer of dust and dirt. I keep trying to conquer it, but it is a total mess. I wish I had known this would happen. Why not cover furniture and kitchen counters with plastic sheeting or ask the homeowner to do that. I wish I had been warned. Also, the need for floor leveling and the extra $1500 was a problem, but at that point there is nothing that can be done but pay it as my old flooring had been removed. Salesperson should warn people of this possibility. I have a picture to show the mess but it won't let me insert it here. I wish I had known..................
  

  50 Floor

  Date: 10/07/2022

  Hi Valued Client,

       We are ecstatic to see you are happy with the flooring as we pride ourselves in offering high-quality products; however, we are saddened and very apologetic for the dust. While dust can be considered as a normal occurrence during an installation, we understand your disappointment and agree this concern needs to be addressed. We see you are in communication with a member of our management team and want to thank you for your review and feedback. 

  Respectfully,

  50 Floor

• Review fromCharles P.

  Date: 10/02/2022

  1 star

  Charles P.

  Date: 10/02/2022

  I do not recommend this company. They do not stand by their warranty. Had flooring installed in kitchen and within 6 months corners of the flooring were lifting up. Called 55 Flooring and they sent someone to assess. Their rep said it was due to water damage yet there had been no water events to support what the rep was saying. Mind you the area in question was in the middle of the kitchen. No where near the sink ,washing room which are the only water sources in the kitchen. After going back and forth with them they made repairs and advised that they would NOT repair it again. Ends of the flooring continue to lift. Something definitely wrong with the product installed or the installation itself. There has never an issue with old flooring except normal wear and tear and I wanted it updated.
  

  50 Floor

  Date: 10/04/2022

  Hi Valued Client,

     Thank you for taking the time to bring this matter to our attention as it gives us an opportunity to review and address the specific concerns at hand.

  50 Floor provides a Gold Star One-Year Installation Warranty which consist of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service at no cost to you for the first year of your floor. This warranty is valid only for original owner-occupied residential installations performed by a 50 Floor authorized independent contractor and will be invalid if the flooring condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

  While we are very happy to see the original repairs were completed at no cost to you; if there are continuous concerns, we are happy to discuss.

  Please feel free to contact our customer care team directly at ************.

  Respectfully,
  50 Floor