Reviews
This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 488 Customer Reviews
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Review fromSylvester & Maria H
Date: 03/09/2023
1 starSylvester & Maria H
Date: 03/09/2023
I had flooring installed and have contacted them over a period of several months to make what should have been simple corrections. I was given two appointments and had two no shows. It is very easy to get sales but you can not get the installation department to return calls or show up. I would like to have the work completed correctly. There is a rugged gash where the installer cut the carpet to install the flooring at the threshold of my steps. I have corner round that has not been nailed to the floor. It would be greatly appreciated if this matter was taken care of ASAP, before further action is taken.
50 Floor
Date: 03/14/2023
Hi Valued Client,
We would like to apologize for your recent experience and appreciate you bringing this to our attention. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home.
Your review has been forward to our management team for immediate communication and resolution.
Respectfully,
50 Floor
Review fromScott S
Date: 02/24/2023
5 starsScott S
Date: 02/24/2023
Excellent work from the installers. Initially I wasnt happy when they over scheduled and didnt show up the day they were supposed to. They showed up the following day and didnt offer any discount on the bill - I called the ** and had a discussion, to which he made it right. Yes, this company is good and stands by their wordrecommended.50 Floor
Date: 02/24/2023
Hi Valued Client,
Thank you for the five-star review and taking the time to share your experience with us. We are so glad to hear our clients are being taken care of every step of the way. Getting a chance to earn your long-term business is our primary goal. Please do not hesitate to contact us if you need anything as we are always happy to assist.
Thank You
50 FloorReview fromBrenda T.
Date: 02/23/2023
1 starBrenda T.
Date: 02/23/2023
The floors look alright but the installation was poorly done. I was told that they was coming back to correct the problem. Nobody called or came back. DO NOT trust any promises they give you. Very unprofessional!50 Floor
Date: 02/23/2023
Hi Valued Client,
We sincerely apologize for the experience you have had with us and agree this is not acceptable. We hold our team to a higher customer standard and want to thank you for bringing this to our attention.
Our records indicate you have spoken with a member of our management team and a meeting has been scheduled for March 3rd to discuss your concerns in further detail.
Thank you again for bringing this to our attention and we look forward to resolving the issues.
Respectfully,
50 Floor
Review fromAmanda E
Date: 02/14/2023
5 starsAmanda E
Date: 02/14/2023
From the first phone call to the final walk through, everything went perfectly. We replaced carpet in my mothers 140 year old farm house and were supported the entire way. ***** from 50 Floor kept us informed and answered all our questions. Our installer, Hani with HF Floor, was amazing to work with. He kept us updated, was on time, was very clear about what he would be doing and why and did excellent work. Thank you!50 Floor
Date: 02/15/2023
Hi Valued Client,
We sincerely appreciate the kind words and taking the time to share your experience with us. It was our pleasure to assist you and your mother. If you need anything, please do not hesitate to give us a call.
Take Care!
50 Floor
Review fromZachary H
Date: 01/30/2023
2 starsZachary H
Date: 01/30/2023
The two stars I'm providing to 50 Floor are for the initial consultation and quality of material for the carpet we've purchased. I'm taking one star away due to a terrible installation job (exposed staples, visible seams, visible hole punches around the edges, etc.) Another deduction is due to the terrible customer service we've received from **********************. We've called, emailed photos, and have followed up multiple times since our install on 1/2/2023. There has been no resolution, and 50 Floor has gone completely silent. The last star that I'm deducting is due to the installer's attitude. He complained about the drive time to our house, said he didn't understand why we are purchasing carpet for the areas in question, and when we mentioned the install issues to him, he said there was nothing he could do since he lives too far away. He also cut EXISTING carpet that was in a connecting room that didn't even need to be touched, so now we have to investigate options to replace that. ****** learned; do not go back to 50 Floor for future business opportunities.50 Floor
Date: 02/01/2023
Hi Valued Client,
We are very apologetic to hear of the negative experience you have had with us; however, we thank you for your review and bringing this to our attention.
Our records indicate you have spoken with a member of our management team and are currently working to resolve your concerns along with providing more service.
We sincerely appreciate the opportunity you have given us to make things right. Getting a chance to earn your long-term business is our primary goal.
Respectfully,
50 Floor
Review fromCl Z
Date: 01/25/2023
1 starCl Z
Date: 01/25/2023
Was not impressed with their business tactics. Originally saw their commercial on t.v. and decided to book am appointment online. Two women came the next day to show me samples; they were nice. After showing me an original quote for 17 grand, I let them know that I had been quoted for way less. "Well if we get it down can you sign today". Big red flag, but trusting them and who they represented, they astonishingly took 7 grand off the quote once they got the ok from their boss. I should have known then something was fishy. After reading several other reviews, looks like this is a common practice. I sign an agreement for financing and they went on their way. Well...I had a bad feeling. Started to dig deep and read the reviews. The next day I emailed the owner and requested a cancelation. He may have been offended I canceled over a lesser quote with a local company but I should have never been pressured how I was and not given all the paperwork to go through. Thankfully ***** Fargo came to the rescue to cancel my agreement for the financing. It was only after that that I heard from the local office. Shady practices...beware.50 Floor
Date: 01/26/2023
Hi Valued Client,
Thank you for posting your experience with 50 Floor. 50 Floor is a shop-at-home specialty retail flooring company and we do offer many wonderful flooring products. Our customers can shop in the comfort of their home and choose the flooring that works best in their homes lighting, paint, furniture,etc. 50 Floor services also include the removal of old flooring and moving customers furniture. We offer price-match guarantee and of course 50 Floors manufacturer and gold star warranties.
While 50 Floor is competitive with pricing, we do also understand that we *** not be the lowest in pricing 100% of the time and we appreciate you giving us the opportunity to visit your home.
After looking into your file, we see your contract has been cancelled; however, we understand in our error you received our congratulations letter. We sincerely apologize for any confusion that *** have resulted from our error.
Thank you again for bringing this to our attention as we will use this opportunity to improve as a company.
Respectfully,
50 Floor
Review fromAnthony D
Date: 12/22/2022
1 starAnthony D
Date: 12/22/2022
We opted to use 50 Floors to install carpet in our **** Sq ft home. We had storm damage and needed to replace our rug, and our carpet in other home areas had wrinkles. So why not? 50 Floors is not the cheapest, but they sold us on the brand and quality of the product. They even stated they would work with us on our availability, or so we thought. It was not a great experience at all. We had scheduling issues, delays mid-installation, home and property damages, communication failures, quality of product and service. For the price, we paid not worth it! I fear I will be revisiting this again in a year when this wears out.50 Floor
Date: 12/27/2022
Hi Valued Client,
We hold our team to the highest standards, and we regret to hear of your negative experience with us. Please accept our sincerest apologies. Thank you for your review and for bringing this matter to our attention as this has been forward to our management team. We will be in touch soon to discuss in further detail.
Respectfully,
50 FloorReview fromHeather F
Date: 12/19/2022
5 starsHeather F
Date: 12/19/2022
The entire experience with this company was so great. *******, our consultant was so nice and professional and didn't try to pressure us into buying something we couldn't afford. He patiently went through all of the options with us and helped us make a decision that really meets our family's needs. And ***** and his work crew...all I can say is WOW! I have never seen a group of guys work so hard non-stop, sun-up to well after sun-down for two days! Their work is incredible and I can't wait for my holiday company to arrive so I can show off these new floors!50 Floor
Date: 12/20/2022
Hi Valued Client,
Thank you for the review! We are incredibly pleased that we were able to help you find the right flooring product to compliment your home.
Enjoy your beautiful new floors and please let us know is there is anything else we can assist you with.
Take Care!
50 FloorReview fromLisa F
Date: 11/29/2022
1 starLisa F
Date: 11/29/2022
Recommend that you do not do business with 50 Floor.... This is what my $20,000 purchase adventure has been with 50 Floor: Purchased tile for main floor and carpet for 2nd floor in a **** sq ft townhome... Tomorrow will be day 11 of our tile installation - 6 more than sales person represented, 4 more than tile installers quoted, and the 50 Floor Installation Manager couldn't care less "it's up to the installers". Not anywhere near done. Needing another 2 - 3 days assuming they could 1) show up, 2) work more than 5 hours a day.Very poor experience due to inadequate controls over subcontractors. 50 Floor *********************** not motivated to help consumers once the sale is complete. Subcontractors do not feel obligated to perform and complete job in stated timeframe, work full days to complete task (less than 5 hours every day), begin work day on time (often more than 2 hours later then their stated start time), announce to consumer they are taking a day off for personal reasons despite job not completed/already days overdue. We've rescheduled other subcontracts twice to accommodate their inability to complete job at out of pocket costs to us. We're unable to recommend 50 Floor due to inability to control subcontractors and misrepresentation of service and performance consumer should expect during installation process. As of this week we have main floor tile not anywhere close to complete - and are trying to manage other contracts around their deficiencies - upstairs carpet arriving on Monday, painters arriving on Wednesday, furniture arriving on Thursday.The 10% more you will spend with other suppliers will be worth it to you. P.S.: Carpet guys were great.50 Floor
Date: 11/29/2022
Hi Valued Client,
While we are ecstatic to hear you are happy with the carpet team, we are sorry to hear you are less than satisfied with the tile installation and can certainly agree this is not acceptable. Please accept our sincerest apologies. We have read over your job notes and see a member of our management team has spoken to you regarding this matter. Thank you for your time and patience as we continue to work toward a resolution.
Respectfully,
50 Floor
Review fromDonna S.
Date: 11/20/2022
1 starDonna S.
Date: 11/20/2022
I contracted for 6 rooms (most of my home) to be sand and finished with 50 floors. The floors were cupped from humidity but absolutely the most beautiful color (hickory, no stain, just clear) and most loved feature of my new house. I made it clear to the very nice saleswoman, and the installer that I wanted just what I had. The home is only a year and a half old. The workmanship on this job was poor. The floors were not properly prepped/sanded, so the stain (which should not have been applied!) has large areas of gray/darker tint throughout as well as many of the edges. These darker areas make the floors look dirty and aged and uneven, and in one area there is an obvious spill of stain. The installer reviewed the work and said they would resand, but 50 floors still has not given authorization to pay the installer, so here I sit 5 months later with lousy looking floors, down $5500 and 50 floors has been ghosting my phone calls!! All the furniture had to be moved for this project, and one item came up missing. I do not recommend this company. Very disappointed! Gold warranty = nothing. At least for me, so far. Beware.50 Floor
Date: 11/21/2022
Hi Valued Client,
Thank you for your review and bringing this matter to our attention. Please accept our sincerest apologies for any inconveniences this issue has caused you.
We see as 11/21 an assessment with a member of our management team has been scheduled to address these concerns and want to thank you for giving us an opportunity to be able to stand behind our work.
Until then, thank you again for your review, and please feel free to contact us at ************.
Respectfully,
50 Floor
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