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Business Profile

Consumer Finance Companies

Community Loans of America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Loans of America, Inc. has 463 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Community loans has reported to my Experian credit file that I am 60 days late on a payment. To my knowledge, I have never done business with Community loans. When I called the number listed as the creditors number, it is just a recording saying how to contact by email. I emailed Community loans and my email was returned about 30 minutes later as undeliverable. I believe this is a fraudulent account and demand that this negative remark be removed from my credit report.

      Business Response

      Date: 07/02/2024

      Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31, 2024 My mother was informed that the Tennessee Title Loan was doing under the table loans for the manager who was leaving because of personal business. She informed us that she needed a couple of people to come and do FREE loans for $1,500. Our problem comes in when she said she needed 500 to keep it under the table so it wont come back and now me, my girlfriend , and my mother have to pay back the whole $1,500 plus some when we only spent and received $1000 from the company and never received the extra $500. In fact, I still have the titles to my car which is shown in one of the pictures below.

      Business Response

      Date: 06/26/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  Based on the specific allegations on this complaint, the matter will be referred to our ************************** for investigation.  

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31, 2024 my mother in law was informed that the Tennessee Title Loan was doing under the table loans for the manager who was leaving because of personal business. She informed us that she needed a couple of people to come and do FREE loans for $1,500. Our problem comes in when she said she needed 500 to keep it under the table so it wont come back and now me my boyfriend, and my mother in law have to pay back the whole $1,500 plus some when we only spent and received $1000 from the company and never received the extra $500. I wasnt eligible for the Netspend card because I had already owned one when I was working at **************** downtown so I used my mother in laws Netspend card to receive the money and that explains why its showing her sending me the $1,000 on cashapp but that was me receiving the loan.

      Business Response

      Date: 06/26/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.   Based on the specific allegations in this complaint, the matter will be forwarded to our ******************** (and potentially law enforcement) for investigation.  

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:06/21/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a title loan from Fast Auto Loans on ******************* in **. it was paid off in my bankruptcy I have not been as ble to get my title back. I went to the location and it is closed down. I have tried to called other locations and no answer just a voicemail comes on each one. Can someone from this business call me so I can retrieve my title it has been over 3 years

      Business Response

      Date: 06/24/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

      Customer Answer

      Date: 06/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a title loan on my car and I was required to give my car title as collateral. I paid the loan back in full January 2024, and was supposed to receive my car title in the mail a week later. I verified my information with the worker, and she reassured me that it would be mailed to my address. I still have not received my title after several calls and visits to this establishment. Everytime I call to follow up with the status of my title I get the run around. I have asked to speak with a manager or even the owners and was refused contact information. How is this even legal?

      Business Response

      Date: 06/17/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

      Customer Answer

      Date: 06/17/2024

      In response to the information asked. I am just looking to obtain the Title to my car. 

      Business Response

      Date: 07/02/2024

      We have reached out to this consumer and addressed her concern with the DMV.  We believe this matter has been resolved at this point.  

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had received a call from fast auto loans but it was not the regular office I usually deal with. The lady that had called me was named *****, she asked me why I was not in to pay my late balance off by a certain time of the day and said that i had told them befoe that i would be in by a certaintime of the day. I let her know that I never said what time of day I would be in that I never know what time of the day i will have time to stop in and pay due to me being a busy mom. She asked me why I was past due on payments and I proceeded to let her know I am a single mom of 4 with a disabled child and I was struggling at this time to keep up. She laughed and told me that I need to get in to make a payment or she would personally see to it I that my vehicle was taken and that I was getting rude with her. I told her no you are the one being rude and Snotty with the way she was presenting things to me. At this time I was not gonna continue to argue with her so I hung up my phone. She proceeded to call me two more times and then left me a nasty message on my answering machine which I did save. Again with an attitude told me that she doesn't like people hanging up on her and that was a big mistake and that she doesn't take kindly to people talking to her like a dog. I went and paid what I could on my past 2 balance at the office that I usually deal with. The nice lady in the local office had told me that the lady that did this was one of her managers, and that they were trying to help her since they were shorthanded. That I was not the first 1 to complain about this lady named ***** today, that she's had at least seven others complaining about how rude she was. I ha used this company 3 times previously to this loan, I have never had anyone be so rude to me ever while using them till now. I won't be using this company after this loan I paid off.

      Business Response

      Date: 06/10/2024

      To whom it may concern:

                  Community Loans of America, Inc., the parent ******* of **** Auto Loans, ***** is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  Further, given the nature of the complaint, if the consumer is a customer of the *******, we will treat the complaint as a request to cease collection calls and **** the account accordingly.    

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:06/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went here for a loan between January 2024 and June 2024 both times they denied me because of my credit score. Which was wrong in their system. I showed all three of my credit scores and they did nothing. I really believe that company doesnt want to give out any funding and should be shut down. I also believe the manager is doing fraudulent things.

      Business Response

      Date: 06/10/2024

      Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

      Please note, however, that all applications are reviewed through a nonjudgmental, computerized application system that, among other factors, considers the applicant's credit score from a secondary consumer reporting agency (Clarity, Factor Trust), sometimes in conjunction with more traditional credit bureau scoring.  That decision is not subject to review or alteration by local branch staff.  Therefore, other documentation presented by the customer will not alter the decision. 


            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.


    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter passed away in a tragic accident. She had taken a loan against her vehicle 2 days before the accident. I have attempted to contact the company 5 times so far to discuss paying back the original loan with the interest accrued. There has been no return phone call and there is no way to speak with a human.

      Business Response

      Date: 06/10/2024

      Please contact the compliance department at ************************. 

    • Initial Complaint

      Date:06/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a loan for 2800 dollars, contract states loan will be paid once 4300 had been paid, I paid 4300 and they wouldnt release the title, said I owed 4800 dollars, said I took an additional loan of 2500, one of the employees had my debit card info and took the money out of my account, I have since paid ********* dollars to this company and they tell me I still owe *******. Criminals is what they are I have tried to contact them ***** times and no response

      Business Response

      Date: 06/10/2024

      To whom it may concern:

                  Community Loans of America, Inc., the parent of Texas Car Title and ********************* **** (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company's affiliate, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:06/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At a time in my life when I was vulnerable due to several deaths in my family. I needed a loan to help pay for funeral arrangements in October and November for different relatives. I feel that the employee used my emotional weakness when I wasn't thinking clearly to increase the amount of the loan. I forgot to pay them back. I asked them to call me biweekly when the payment was due. I never received a call and it slipped my mind. I am caring for my mom who has Alzheimer and it's round the clock care. I reached out to them several times to make settlement agreement but they failed to do so. Please help. I owe from the loan approximately $3500.00

      Business Response

      Date: 06/10/2024

      Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company or an affiliate, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

      Customer Answer

      Date: 06/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Community Loans of America, Inc. is NOT a BBB Accredited Business.

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