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Business Profile

Consumer Finance Companies

Community Loans of America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Loans of America, Inc. has 463 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23, 2024, I went to ***** Car ***************************** Loans where I got a title loan with the help of *********************, on my Corvette Zo6. During the process she asked me for my income info & housing info. I told her I was unemployed but had some income that was roughly $1500/mth. She then said she could use my friends income if he made more to better my options. So he agreed & emailed her his bank statement. Using his income she was able to get me approved for $5000 with their lender with under 10% interest. She said the payments would be $799.51/mth. Then she gave me 4 pieces of paper to sign & handed me a $5000 check & I left. Throughout the entire process, she was very vague with the details and kept reassuring me that "she would handle everything and would not set me up for failure. I never once saw any disclosures or loan terms other than my payment amount to be paid monthly owed to lender. Later I had an email from ****** containing Loan Documents. After reviewing these documents, I noticed there was a $5819 final payment, $20 NetSpend card, and it said that I was given a $5053 check, which I was not. ****** never told me or showed me anything about this final payment nor did I authorize to E-sign anything, or given a NetSpend card! I called ****** the next day,5/24/2024 to ask her about it. She kept talking over me, and insulting me. Then the Area Manager called me on 5/29/2024 and I explained everything to her and requested a copy of all my paperwork that I signed as well as my title to my vehicle. She said she will not return my title without the $5000 and I told her I would not be able to provide her with the entire $5000 immediately. No where in the fraudulent loan documents does it state that I, the consumer, must return funds provided by seller in order to cancel the loan or get my title. When I went to pick up my documents on 5/29/2024 I discovered I had been provided with another person's loan documents!

      Business Response

      Date: 06/10/2024

      To whom it may concern:

                  Community Loans of America, Inc., the parent ******* of Texas Car Title and ********************* **** (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  This matter has already been provided to local management to address the consumer's concerns.  

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

      Customer Answer

      Date: 06/10/2024

      A representative reached out to me via phone from the local office in an attempt to correct the issue. They are offering to enter into a new valid contract to repay only the $5000 and upon repayment they will return my vehicle title. I have sent over my terms for this offer today and am awaiting a response.

      Thank you for your assistance in this matter.

       

      -*********************

      Business Response

      Date: 06/10/2024

      The Company has no additional at this time.  if the consumer is working with a company representative, then we will need to await the process.  Regarding any three-day period for cancellation of the loan, the consumer would need to return the original amount borrowed in order to cancel.  It is our understanding that was not an option in this case.  

      Customer Answer

      Date: 06/10/2024

      As I work towards an agreement with the local office for a MUTUALLY agreed upon repayment document, I would like it to be known and stated that, I was not informed nor shown ANY disclosures PRIOR to accepting the loan check. I asked for your companies help in order to handle some business that needed IMMEDIATE attention that had a deadline that day. So therefore upon leaving your local business in ******, *****, I went to cash the check and handle my business immediately. Your employee told me we were done and to my knowledge because that's all she disclosed, was I would owe the $5000 plus $246.03 in interest with payments of $799.51. NO FINAL PAYMENT OF $5819.48 was ever shown to me or told to me.

      I didn't receive the email containing the fraudulent loan documents that your employee forged my signature on until later that evening, on May 23, 2024. Had I been presented with these documents and ALL the fees and information up front, I NEVER would have agreed to accepting anything from y'all.

      I would have found alternate ways to handle my business rather than to accept your predatory loan offer.

      Business Response

      Date: 06/19/2024

      As noted in the follow-up communication from the consumer, the Company has reached out to her and is working with her on a mutually agreeable resolution.  *********** has no further response at this time. 

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New England Auto Finance in ************* never released the lien on my title for my **************************************** ************* have closed and I have left multiple voice messages on the company's headquarters' customer service line with no responses received. I have emailed the website as well with no responses. My account was paid in full over a year ago and the new title with the lien release was supposed to be mailed to my address per the customer representative out of the ******************** location. I'm seeking the new title to be sent as soon as possible.

      Business Response

      Date: 05/21/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution through contact with the customer. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

    • Initial Complaint

      Date:04/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in a desperate time so i took my title in for a loan. I got a 3000 dollar loan in October 2023. Ive made all my payments for a total of 3267. I went there and gave them 2800 dollars 4/25/24 as an offer to pay the loan off which they denied me. My principal was at *******. Then there was a finance charges of ****** for a total of ******* after paying them 3267 plus the 2800. I understand i signed a contract but they have already doubled their money yet they wont take my offer of 2800 to release the which i have already given them the 2800.

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2014 I TOOK A LOAN AGAINT MY TITLE PAID IT OFF IN 3 MONTHS BUT I FOUND OUT TODAY THAT THEY NEVER RELEASED THE **** ON MY VECHILE

      Business Response

      Date: 04/04/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice is to reach out to the consumer at issue in an effort to resolve BBB concerns.  We have reached out to the consumer to gather more information.  She can also contact us back at ************************.  

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:03/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I unfortunately had to take out a title loan, it was through another company and they made me switch to this company. Was paying on time every time and lost my job fell behind and was planning on trying to pay them to get caught up but now they have some to repose my truck. They refuse to work with me and never sent out a notification of repossession. The last email I got was in January and it was just a statement. Nothing has came in the us mail either. This is concerning because I've got to have my vehicle to get to and from my new job. Now my lively hood is in jeopardy.

      Business Response

      Date: 04/04/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  Based on the limited contact information provided with this complaint, we have been unable this customer or an account in our loan management system.  Please have him call ************************.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is ***********************, Owner of the 2011 ***** CX 9 License Tag Handicap ***** that was brought over by Meltons Car Repos, after ***** Car Title ******** Stole it off my driveway. My wife borrowed it$1300 from them & repaid them $300. She was going to make a payment the day they stole the car.My wife & I were never given a copy of their agreement as their computers were down at the time of the loan. Upon initial inspection of the agreement after the car was thieved, they showed we owed 216% interest, or a total of $3800 Balance due. To keep the car they then wanted to refinance the vehicle further. No Way. We thought we might owe them maxx$2000, but $3800+++++++++.They are a legitimate scam LLC.In the meantime I lost the car I bought new, with ****** miles, & Loved. Brokenhearted ?? to say the least.The last 6 did its of the *** are ****** for your record retrieval.I know ****** personally & he runs a Clean Operation at Big Valley Auto Auctions in ***********.I am going to refer this case to the better business bureau and possibly an attorney.Please provide me with the sale information.It was thieved off my driveway 1/3/24, at *************************************************. ************.Please forward my concern additionally to the loan company you deal with. The Big Kahona in Georgia at phone #************. And the Better Business Bureau of the **** & *************** Chamber of Commerce The scam Business that thieved our auto described is:***** Car Title and **************** ******************************************************** ************ Sales Rep. Claudia (who initiated loan)Mgr. *********************** (lied to my face about making numerous attempts to contact us and personal references). It was a great car 2011 ***** CX 9 Grand Touring Edition, cold air, drove fantastic currently valued between $5000 & $10000. We expected to use it forever, being 70 years old. It is an awesome vehicle, in good condition. I want it back.***** Car Title & ********************* *************** *************** Evoyn. ************************ Owner of Loan at ************ It has been ************************************************************************************** a respectable arrangement to repay the $1000 owed.They should owe us the difference in the ***** Blue Book resale value and $1000 or $4000-$9000. Or the car returned in same condition as when it was stolen.The full *** # of the Vehicle is:***************** This scam business is dispicable and should be shut down. Citizen of ******* ** 68 Yrs.*********************** *********************************************************************** ************

      Business Response

      Date: 03/21/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local ****************** representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2019 I taken out a auto title loan on my car at this location ********************************************************* and was paying on it. After 2/2020 was my last payment I tried calling this company leaving message got no answer and when I went to location it was out of business. Im trying to get the title loan off my registration and get my pink slip back to my car.

      Business Response

      Date: 03/19/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

      Customer Answer

      Date: 03/19/2024

       
      Complaint: 21440843

      I am rejecting this response because:

      Sincerely,

      ***************************

      Business Response

      Date: 03/19/2024

      The Company is unclear of the basis of the "rejection" of the response at this juncture.  We have asked an area manager affiliated with Fast Auto Loans, ***** a subsidiary in ********** which is no longer in business, to review this matter and reach out as necessary to assist the consumer.  The consumer should expect to her from him within the next several days.  He should be able to provide a resolution.  

      If the consumer does not hear from him, she can call the ********************* at Community Loans of America.  The number is **************.  

      Thank you.  

      Customer Answer

      Date: 03/19/2024

       
      Complaint: 21440843

      I am rejecting this response because:

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a payday loan with ***** Car Title and Payday Loan (***************************************). I made payments biweekly as that is my payday schedule. Have had payday loans with them before and never had a problem. When my payment was due March 1st (friday) I was sick with a bad case of ********** and was not able to speak. I called March 4th (Monday) and made a payment over the phone ($108.03) with a person (not automated). She accepted it and emailed me a receipt and an updated contract on March 4th. The following day March 5th (Tuesday) ***** Car Title and Payday Loan drafted the entire balance of the loan $807.87 from my bank account without my knowledge (noticed Friday morning when I checked my balance I was overdrawn.) I contacted my bank and they told me about the draft by **** Loan. So I went to the **** offices and simply asked if they could help me figure out what happened and why. Manager said there was nothing they could do about it. And I said I would really like it if they could give me the payment back from March 4th since I paid the full amount the following doing (through their draft). She said to email them a screen shot and she would see what she could do but it wouldn't be that day. I told them that I would have to go somewhere else as I had to have the money by the next day. I emailed the screen shots to her and she said she got them. Then I left.March 13th I received a call from the manager (********, I believe) at the ** Car Title location and she said she was reminding me that I have a payment due Friday. I said No ma'am, I have paid my account in full when they drafted my account. She said she had a check at her office for me for $807.87 and I had to pick it up. She said she had created a new loan for me (without my permission) and I had to pick up this check and make a payment on March 15th. I did not want a loan from them any longer and I am not going to pick up a check from them or pay them anything.

      Business Response

      Date: 03/19/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter was forwarded to a local Company representative for review and resolution, and it appears this matter has now been resolved.  

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:03/11/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm in chapter 13 and I made a tital loan with Alabama ********** month's after I filed chapter 13.I get it paid down to 65 dollars and when I go in last week to pay it off and get my title back they tell me that they can't accept my money because I'm in chapter 13.I said that I was in chapter 13 when I took out the loan and now I come in to pay it off you can't accept my last payment?This is wrong they sure didn't have a problem with taking the payments until now. I really need help with this I can't afford an attorney these people are doing me wrong and I need help. Please help me with this.

      Business Response

      Date: 03/19/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that, generally speaking, the Company cannot accept a payment from a customer who is in bankruptcy or had a loan when he or she filed in bankruptcy.  The loan must be resolved i the bankruptcy proceeding, and payments must be made through the bankruptcy trustee.  This consumer should contact his attorney in the bankruptcy or, if unrepresented, the bankruptcy trustee to address the issue of payment.    

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

      Customer Answer

      Date: 03/24/2024

       
      Complaint: 21417324

      I am rejecting this response because:This loan I made with Alabama ********** was done months after I filed chapter 13 it has nothing to do with chapter 13 and Alabama ********** took a payments until i went in to make the last payment and get my title back 
      ,then is when they wouldn't take the payments.So why did Alabama ********** wait until I was to make the last payment before they told me. Something is not right with this. 
      Sincerely,

      *********************************

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first time I made a title own with cash cow they charge me for sending my title off to *** they said to hold my title which was fine but when I paid it off my title never left the store in which I asked the person there at the time if I would get my money back for that she said she couldn't help I didn't say anything I let it go but made another loan same place and this time they told me they couldn't find my title and this time they couldn't find my file either and at the time of trying to pay the loan off the branch manager tried to hold on to money that I gave her earlier that week on my loan which was not right and I still didn't get all my change back plus y'all charge me again to send my title to the *** and when she called to release my title it was nowhere to be found something about all of this don't seem right and I want my money back for the two times y'all charged me for a service they didn't hold up to in the contact I signed twice how can anyone trust this business if they can't keep up with people titles that they charge extra money for and when we pay y'all in full y'all can't give me my title back it's not my responsibility to file for a lost title it's y'all responsibility if y'all can't do the job right y'all don't need to be open and I hope fraud is not being done

    Community Loans of America, Inc. is NOT a BBB Accredited Business.

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