Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle July 2019. Since that transaction the dealership was sold to *************. Now 5 years later I pay off my vehicle early, about eight months early, and requested a refund of un-used GAP coverage. But NO ONE, the dealership, the finance company or the ************* company LISTED on my finance contract can find any GAP contract with anyone for my VIN#. My finance Contract clearly states a dollar amount with a *********** in the amount of $1,050.00 for 72 months. No one can tell me who got that money and why there was never a policy purchased for me. Here I am driving around thinking I had GAP coverage to pay off my vehicle if something had happened to my truck. Apparently, I did not! I have requested the balance for my coverage in the amount of $116.00, however, since no one can provide the actual contract for this GAP I am requesting the total amount of $1,050.00 be refunded since I never actually received this good or service.

  

  Business Response

  Date: 07/11/2025

  The customer ***** ******* purchased a ************************* Silverado on July 3, 2019 for the purchase price of $33554.01. This amount included his vehicle and ************* and was financed through *************** The dealership contacted ************** and had them research his deal (Agreement Number #************) with Mr. ******* paying off the Silverado on 2/14/25. The finance company has record of his ************* and did the calculations for early cancellation and he did not have a refund due to him. Ally told him that he would not receive a refund for early payoff. The finance company did not tell the customer that he did not have a policy. Mr. ******* is welcome to call Ally to confirm this complaint response. He should contact the ***************** at *************** option 5.
  
  Thank you and please feel free to contact Tiaa ***** at ************.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, I sold my truck so the ************* was no longer going to be used. In february 2024, I called Steve Rayman Chevrolet to cancel my gap insurance and they did it. They told me they would issue a refund check for around $700 and it would be arriving soon. It has been 4 months since I canceled my insurance with them and havent get my check. I went in person to Steve Rayman Chevrolet and spoke to ****** ****** (he canceled my gap insurance and have been talking by email with him without any help) and they told me they did not have my check, call the insurance to confirm they will issue me a check just to realize this dealership is the responsible for my check. That was over a month ago and he confirmed by email that the accountant has my check but they do not want to send it. Been trying to get in touch and no response. I need my money.

  

  Business Response

  Date: 07/04/2025

  I will contact the controller for the dealership and find out the status of the check. Due to the holiday, that individual is not in the office. 

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23509205
  
  I am rejecting this response because: I received the same answer from ****** ****** back in May 29th and still no response, I do not know how many more times I will need to hear the same answer from them with no resolution
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/14/2025

  Tiaa ***** has researched the customer ************* cancellation, and the dealership will issue p payment of $721.05 to the customer. This check will be mailed to the customer on July 14, 2025. If you have any questions, please contact Tiaa ***** at ************. 

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23509205
  
  I am rejecting this response because: it has been 5 days after supposedly the check to be sent and still have not received. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2025, I purchased this vehicle. I was already approved for financing through my credit union, however, when I told Del I need to go pick up the check, he promised me he could beat the rate the credit union offered me because he couldn't guarantee my car would still be there, when I returned with the check. So yes I signed the paperwork. The following week, i returned with the check from my credit union, and Del wouldn't take the check. He told me it had already went through with ***************, and gave me a number to call for ********************. I didnt agree to finance through *****. This is fraud.

  

  Business Response

  Date: 05/27/2025

  The reality is that there was never a weeks period where someone wasn't in communication with the customer so that is a flat-out false statement. The only thing that we needed to do was put the parts that came off the vehicle in the trunk. So I cannot provide an explanation for this. It is correct that no reassembly was completed and no components could be "damaged" as a result. This is not an uncommon scenario and it was handled like its been previously handled. 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23380584
  
  I am rejecting this response because: I have no idea what vehicle you are talking g about???
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/24/2025

  We have completed the transaction prior to customer bringing the check. Customer will need to pay off the current lender through the credit union. 

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2025, my vehicle was towed to the dealership due to a ticking noise and an "Oil Pressure Low, Turn Off Engine" warning. The car was still drivable. ******* ******* said the engine needed disassembly for diagnostics, costing $1,748.90. I was told this would go toward repairs unless the engine had to be replaced.On April 29, I was told the engine needed replacing. No mechanic spoke with me. ******* handled all communication. When I asked about a used engine, she said it wasn't an option and I'd need to go elsewhere. I said Id call once I decided.On April 30, I told ******* I wouldnt proceed with the new engine and would pick up my car. She said shed call when it was ready. After no follow-up, I called on May 5, but she wasnt available. On May 6, she confirmed the car was ******** that point, she suddenly said the $1,748.90 could go toward a used enginecontradicting her earlier statement that it would only apply to the $18,339 new engine. I asked if the car was drivable onto a tow truck. She said she would check with the mechanic, who responded that it could be moved onto a tow truck. But once I received the car, I found the engine fully disassembledparts loose, fluid lines open, and nothing reassembled, posing safety risks.******* admitted she didnt know it was left in that condition. She said it was supposed to be put back together as safely able, but it clearly wasnt. I was told it was ready, though it sat like that for seven days.The manager, ***, confirmed the $1,748.90 only covered disassembly and couldnt explain why the car sat untouched for a week.I towed it to Days Chevrolet in *******, **, where the engine was replaced. Their team confirmed it had been left in a careless state that risked further ********* requesting a partial refund for the incomplete service, poor communication, and delays that caused extra rental costs. No compensation or explanation was offered.

  

  Business Response

  Date: 05/26/2025

  Vehicle was towed in and a repair order was generated on 4/26/2025 at 12:02pm to investigate a ticking noise as well as low oil pressure light.Our certified technician performed diagnostic testing on the vehicle and isolated the issue to a problem on cylinder #3. 
  
  Tech notes  
  
  "checked the oil first, looks new and level
  is good. scanned for codes and CEL is on for p0300 only.
  cranked the car up and watching scan tool data see that
  cylinder 3 is dead and is a constant misfire. following with
  it is an audible tick that changes with RPM and the oil
  pressure light comes on within 2-3 minutes of running.
  pulled it into the bay and removed cylinder 3 spark plug.
  plug looks clean and brand new. using a borescope inspected
  the cylinder and the walls as well as the piston look good.
  did a compression test for cylinder 1 and 3 and 1 is 190psi (pass)
  where 3 is 140psi (fail). Assuming we have lifter damage we would
  have to tear down the cylinder head to inspect the lifters
  and push rods (assuming we dont find a broken spring when
  removing the valve cover.) We would start this job as
  teardown for 7.0 hours which is the time to replace lifters
  assuming thats what we find.  We would then inspect the cam
  for damage and hopefully find something causing a massive
  leak of oil pressure."
  
  Upon tearing engine down to the point of failure (removal of valve cover and cylinder head) and inspected lifters and camshaft. Found lifter bore in engine block damaged beyond repair. Quoted customer a new engine as our suppliers for used engines did not have a viable replacement with acceptable mileage. Customer was fully aware that this process would need to be completed in order to pinpoint failure. Customer was aware and authorized the cylinder head removal and ******** inspection. Customer agreed to move forward with teardown while being informed of the potential outcomes. It was initially stated that in the event the existing engine only needed lifters and potentially a camshaft the teardown would 100% go towards the repair as the actions needed to diagnose and also directly needed for the same repair. In the event the engine needs to be replaced, the teardown cost would not be put towards the repairs. After determining the engine was in need of replacement, a goodwill gesture to apply the teardown amount towards the engine replacement was offered in for customer satisfaction. The clients statements about the condition of the vehicle are exactly what was disclosed and Steve Rayman Chevrolet followed industry guidelines and protocols during the servicing of this vehicle.
  

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23375022

  Please explain to me, once the diagnostic was done, and i stated i wanted my car back, what was the reason why i was told i would be called when the car was ready, i waited 7 days after this to get my car and nothing else had been done to it. You have not provided any explanation for this. Also why the car was left carelessly with left loose, fluids, screws everywhere, an unorganized mess, making it possible for damage to other parts. Even if the engine was not put back together, things should of been closed off, secured, for safety. Even the other dealership stated that it was careless.Even ******* stated she did not know that nothing else had been done to it and explained she should of looked in the hood herself. We deserve an answer for this.

  I am rejecting this response:
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been in this car shop for almost 4 weeks now. My claim to get my 2 repairs completed through my warranty company was approved on 4/18. I have spent around $1500 on rentals due to them and a delay in service. The two repairs that need to be completed on my vehicle is a one day job and should not take a month to fix. I would like a refund of my rental and my car fixed now.

  

  Business Response

  Date: 05/01/2025

  Vehicle came in on 4/8/2025 with multiple concerns. 
  Customer stated vehicle is not starting - incompatible key fob is causing an immobilizer issue
  Customer stated there appears to be coolant leaking - coolant pipe leaking anti-freeze
  
  The vehicle was diagnosed on 4/9 at 9:32am and an estimate was completed to repair the vehicle. Customer has an extended warranty through the company she purchased the vehicle from. The warranty company was contacted on 4/10/2025 and we were informed that the coolant leak was not covered. The customer was updated on 4/10/2025 of the status. On 4/16/2025 we documented we were waiting on the customer for a decision for the uncovered component. On 4/18/2025 *********** extended warranty authorized the key fob replacement, and the customer authorized the coolant pipe that is leaking. Parts were ordered on 4/18/2025 but ************** did not process and ship the coolant pipe until 4/26/2025 causing a parts delay that was completely out of Steve Rayman Chevrolet's control.  The other component arrived on 4/24/2025. The tracking information indicates that the part is in ********* distribution center and will arrive no later than Tuesday, May 6th.
  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23270054
  
  I am rejecting this response because: now I am out Ive $1000 in rental fees due this and I need a refund of rental services due to this inconvenience. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/02/2025

  I'm sorry to hear that but there is nothing to offer or accept. We have done our part, and we do not control the timeline for your extended warranty company and parts that are delayed from *************** 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23270054
  
  I am rejecting this response because: your advisor that was over my car knew about the warranty approval and stated she ordered that same day. So, I would need some type of refund towards my renal fees. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15th I went to the dealership to see a vehicle and possibly make a trade. I ended up signing a contract and traded in my current vehicle for the car on their lot. In this contract it stated that my current car note would be paid off, I called that credit Union while I was there and got all the pay off information. My next payment for the trade in was taken out of my account because the dealership failed to pay off the trade. I have also been contacted by the ************ about not having insurance on the old car that I no longer have ownership of because it does not have insurance on it and they plan on taking action because of that. I have made multiple calls and emails with no solution or mention of a solution other than it was sent to accounting. There has been sufficient time for this to be handled and Ive already been charged a payment once and coming up on a second time for a vehicle they were to pay off per our contract. Bad business.

  

  Business Response

  Date: 03/27/2025

  The check was cut this morning and will go out ***** to *****************************. I spoke with the customer this morning and provided her the check information and tracking information. 

  Customer Answer

  Date: 04/11/2025

  Hi Im sending follow up message regarding my complaint number ********. The dealership did in fact pay the trade in loan off finally. I was also promised a check for the balance I paid towards the loan after my trade in was completed, which was due to their delay. This has not happened and Ive tried to reach out to the person in accounting via email with no response. I sent her the information she requested showing my payment made. So I do not wish for this to be closed. Thank you ****** ****

  Sent from ****** **** (***************************************************************************************************************)

  

  Business Response

  Date: 04/21/2025

  Hi-

  Her trade was paid off and the plates were accepted on the 03-08-2025 and finalized by the state of GA. 

  Customer Answer

  Date: 04/22/2025

  They did in fact pay off my trade but it was done so late that the amount was minus a payment that I had to make after the car was traded in and no longer in my possession. This made the contract and pay off amount promised in the signed documents false if you do not pay the original amount agreed upon. So take the amount from the loan contract that was agreed to pay for my loan minus what you paid to them late and that amount goes to me. I was paying for two cars. So I still need my money from you like I was promised from ***** in accounting. 

  

  Business Response

  Date: 04/23/2025

  Refund of $298.34 will be mailed today. Pls see attached check.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23098338
  
  I am rejecting this response because: I have yet to receive a check for this from the dealership. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December ******* we purchased a 2025 Chevrolet Trax from Steve Rayman. We have not received a tag for the vehicle. We were originally told they were looking for a certificate of origin to file with the state. Weve been calling and leaving messages for months now with no avail. Thats if we can even get a receptionist on the phone to leave a message with. I posted a ****** review to which they asked me to call. Great someone will listen. No just more phone calls with no answer or making us leave a voicemail. 67 days since the transaction and we got a call this afternoon saying they didnt have a copy of my drivers license is why they cant do the tag paperwork. Weve yet to have the software properly activated which the dealership was supposed to do they do not communicate and completely ignore us.

  

  Business Response

  Date: 03/26/2025

  Title and registration process was completed with GA state on the 7th of March. The claim is not valid.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $6775.00 to have the transmission for my Chevrolet Silverado 2021 fixed. They told me it was fixed , but it was not done correctly . Took it back and they said they would replace it and it would not take long. We are coming up in waiting almost an entire year later and still it is not fixed. Now when I call for an update to the general manager **** *** or the service director ****** ******** they do not answer the phone or even call back . They took my money and my truck and have not contacted me back !

  

  Business Response

  Date: 02/18/2025

  Vehicle initially came in on 4/16/2024 with an internal transmission failure. Vehicle was diagnosed and a new transmission was orderedon 5/3/2024 but on backorder. Transmission arrived on 8/27/2024. Repairs were completed on 8/29/2024 and customer picked up. Vehicle was brought back shortly after with a transmission concern and blower fan concern. Vehicle has 161k miles so client was responsible to pay for repairs.  Vehicle was diagnosed on 9/24 with an internal transmission failure and another transmission was ordered but once again on back order. Transmission was covered by a parts warranty due to it just being replaced and now faulty. No *** for transmission when ordered. Service manager instructed parts department to attempt to locate a transmission from another dealership. Only 9 dealerships in the country showed the transmission and stock and we already had 4 on order.After multiple days of reaching out to other dealerships, found a dealership willing to sell us the transmission to expedite repairs. Obtained transmission on 11/29/2024. Installed transmission and client picked vehicle up. Vehicle was brought back with a check engine light. Our master technician has been in communication with ************** *************************** for further assistance with unrelated electrical issue. Several electrical tests have been conducted to isolate poor circuit connects in wiring. Technician still working with *************************** to resolved unrelated transmission issue.
  
  

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT PURCHASE A CAR FROM THIS LOCATION!!!! THEY WILL BLOW YOUR PHONE UP UNTIL YOU PURCHASE A CAR. AFTER YOUR PURCHASE THEY WILL GHOST YOU. YOULL NEVER BE ABLE TO GET A HOLD OF ANYONE. MADE A PURCHASE 06/2024 - THEY DID A HORRIBLE JOB WITH THE ***** WORK RESULTING ME TO PAY A LATE FEE TO MY PRIOR FINANCIAL INSTITUTION!!! CURRENTLY EXPERIENCING MECHANICAL ISSUES - WENT TO THE SERVICE AREA, WAITED IN THE CAR FOR OVER 20MINS NO ONE CAME TO THE CAR TO ASSIST ME OR EVEN GREET ME. SEVERAL WORKERS WALKING AROUND NOT SHOWING ANY PROFESSIONALISM OR CUSTOMER SERVICE!!! CALLED IN TO SEE IF SOMEONE WILL COME OUT AND HELP ME. THE GENTLEMAN WHO ANSWERED STATED HE HAD TO FIND SOMEONE- REMIND YOU IM ON THE PHONE WATCHING THEM THE WHOLE ENTIRE TIME SITTING DOWN DOING NOTHING!! IF YOU WANT TO PURCHASE A CAR AND HAVE A GREAT RELATIONSHIP WHENEVER YOU GET YOUR CAR SERVICED PLEEEASSSEEEE DO NOT GO HERE!!! *** ***** WILL BE YOUR BETTER CHOICE- THEIR CUSTOMER SERVICE IS TOP TIER!!!!!!

  

  Business Response

  Date: 01/06/2025

  I apologize for your experience, but we do not see a reason for the $42000.00 in refund. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service center has had my vehicle since 10/29/24. I was promised my vehicle repairs would be completed last Wednesday 11/27/24 by end of day and that they would call to notify. This company refuses to answer or return customers calls and they still currently have my vehicle in their possession. These people are trained by Chevrolet, theres absolutely no reason on this earth why they should still have my car. The amount of the repairs are also exorbitant and ridiculous. They gave a minimal amount off for a vehicle I use to earn money through instacart and DoorDash and have caused my family a major inconvenience. I want my vehicle back, fully repaired, and to be further compensated as this is completely unacceptable. Theyre doing a wheel alignment, reprogramming the key, and replacing the ignition cylinder - no way should they have my car for over a month.

  

  Business Response

  Date: 12/12/2024

  This vehicle was towed into our facility because another repair facility replaced the ignition cylinder, starter, and battery and the vehicle still will not start. Customer requested to have the keys programmed. Upon further inspection, noticed that all components, including the keys, were aftermarket parts. Attempted to program keys and they would not program.Informed the customer that the next step is to cut and program new keys with factory style keys. After cutting new keys, when attempting to program,discovered that factory keys are not compatible with the aftermarket ignition cylinder that was installed in the vehicle. Informed the customer that the ignition cylinder would need to be replaced with a factory one to ensure the compatibility with the factory keys. Customer authorized said repairs. We installed a new ignition cylinder and programmed the keys. After programming vehicle will not crank. Performed further diagnosis and found that the starter is not engaging. Checked power and ground to the starter - good. Vehicle needs the starter replaced and customer has not authorized and does not feel they should have to pay for it. We informed the customer that with the condition the vehicle was brought in, we could not detect any other problems until the ignition cylinder and keys were restored to factory specifications. This is where we currently sit and no further repairs will be made without the customer authorization. Starter replacement costs roughly $1,000 and current amount owed is $1219.84. NOTE****there could be further underlying problems as we have no work history on the vehicle and cannot attest to the state the vehicle was in prior to not running, nor can attest to the prior workmanship.
  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22628488
  
  I am rejecting this response because:

  This business has never given anything in writing, where permission was given to them to perform anything outside of the wheel alignment. They need to return the vehicle to us immediately. They are extremely careless in how they handle their customers and complaints, and cannot be trusted to do anything further to the vehicle. We have asked repeatedly for calls back from management and have not received one single call from them in 2 weeks. We have now involved our attorney as well because it seems like theyre trying to hijack the car. I have lost out on money as well, because this vehicle is used for work.

  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 12/17/2024

  We have done all under our obligation and we cannot offer anything at this point.