Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my trim to the dealer for a check engine light on. I explained that it comes in then goes off. Dealer called told me it was ready they never charged me. When I picked it back up I took it for emission test .8 of mile away then the check engine light came back on. A week and a half later they called ask me how was the truck running I explained the check engine light came back on and I parked. They told me they missed a recall on it they came picked up from my home,I seen them drive off from my ring camera. I called them and was told I need an engine and transmission I ask why and was given false information then I went up to the dealership for them to show me whats wrong then they changed the story again at this point there telling me again I need a engine and transmission I complained about the check engine light and and then I was told there is metal in my transmission pan

  

  Business Response

  Date: 11/23/2024

  The vehicle came in for the first time with a check engine light back on 06/22/2024. The vehicle was misfiring. The technician at the time found that it was misfiring mechanically. Recommended at the time that the engine be replaced customer declined work. Customer picked up vehicle shortly after. The customer was called a week later to have them come back due to a recall needing to be completed since we got the part in for the recall. The vehicle was picked up by ***** our runner on 07/11/2024 and drove the vehicle here. The customer wanted the vehicle to be diagnosed again to make sure it was an engine. The technician while diagnosing the engine he found that the transmission had stopped going into forward gears and only had reverse. We had the technician diagnose the transmission and found that it had internally failed due to fluid maintenance not being performed. They had debris in the fluid causing the transmission to fail. We informed the customer the customer declined the work again. And stated it was working when he had it picked up. The customer was called multiple times to have him pick up the vehicle. Finally, a customer came in 10/07/2024 and was trying to state we had damaged the transmission.***** the technician at the time agreed to take of the heads to verify the failure at that time. We removed the transmission pan and showed the customer the fluid that was burnt and metal debris in it. Also, the customer damaged the cylinder wall of the engine due to the head gasket failure. A customer declined work for the third time telling us to put the vehicle back together. The customer was told that it was completed, and he could have the vehicle towed out when he could. Vehicles mileage at this time is 163,948.
  

  Customer Answer

  Date: 11/24/2024

   
  Complaint: 22593605
  
  I am rejecting this response because: as stated   I was told  different things was wrong each visit and there is no notes of any issues by the person who drove the car back to the dealership  
  As well as a a video I recorded in the office of the tech re explain another issue
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Steve Rayman Chevrolet on 8/17/2024. I went to get an oil change and tire rotation. On 11/7/2024 I went to a car repair company and while they did a inspection on my car, they notified me that there wasnt any oil in my car and also provided me with a picture. Since 11/7/2024 and its now 11/20/2024 I still have not received a call back to get a understanding to see if my oil was ever changed or if they even put oil in the car. Steve Rayman dealership has failed to contact me about this matter.

  

  Business Response

  Date: 11/29/2024

  Repair order attached. 

  Customer Answer

  Date: 11/29/2024

   
  Complaint: 22583322
  
  I am rejecting this response because: The information that was given in this email was not given to me at time of service. My oil percentage light stated my car was at 34% at the time I had repairs done to my car on 11/07/2024. If there was any oil in my car, the mechanic would not have brought to my attention that there wasnt any oil in my car. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/29/2024

  We have provided enough information and there is nothing to settle. Thanks

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took my 2023 Stingray corvette about July 3, 2024 for repairs to two wheels and tires damaged while driving from ********* a couple of weeks prior. I purchased extended warranty when I purchased my car brand new in ******, *********** and had all required paperwork with me and identification. **** in the service department helped me and took pictures. She also was on the phone with said third party company filing the claim on my behalf. This past March I went to a different dealership for damage on the same front wheel on the passenger side so Im familiar with the process. I told **** it was imperative we get this done now while I was out for the summer before school started. I drove home awaiting a call from ****. It never came. I called her after a week for an update and she told me they were still working on the claim. I called again days later and another female answered n she told me she passed my message to **** and she was checking on my claim. **** then called me stating they were waitin on my a decision. After about another week I called the third party company myself and was told they hadnt received the pictures from **** in the service department. I called and left a message with a gentleman and I wasnt happy telling him I felt as though I couldnt trust this dealership either it looked like to do right by me! **** called me back promising she emailed the pictures. I waited several days and then **** calls me to tell me that she didnt upload the pictures of my wheels and tires in an app! So I could come in the next day anytime. I arrived the next day on a Wednesday at 6:11 and they were closed. I did have the opportunity to speak with a manager in sales and he was extremely helpful, kind and understanding. He looked at my tires and refused to allow me to drive back without getting the tires checked. I left my paperwork with him and made sure one of his guys took me home. A week later, I have to call and request to speak wit

  

  Business Response

  Date: 08/08/2024

  Attention, we have made every effort to assist ********. Regrettably, the tire and wheel warranty she purchased from a dealer in *********** is refusing to cover her tires. We have attempted to clarify this to ********. ****, our Service Advisor, tried multiple times to upload videos and photos through the warranty company's portal. The warranty company has been exceedingly difficult to cooperate with and assist ********. We have recommended that ******** contact the selling dealer for assistance with her third-party warranty coverage. Currently, we are at a standstill until the warranty company approves the repairs.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22073089
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************************

  i called Safeguard when I left the dealership because I didnt trust their answer to what was said by the company regarding my rims and tires!  I was told by a representative my car wasnt safe to drive!  I shared my experience with this dealership and I was informed to take it back to ***************** Chevrolet, where Id had service regarding my tire and rim including SafeGuard and I was pleased with the outcome!  I took a risk driving it there but I had no other choice!  And its still there in the service department waiting for the claim and estimate to go through!  I have no issue with you calling and verifying the day and time it was dropped off by me!  They will also tell you a worker took me to Enterprise, a car rental company so I could rent a car!  Attached are two transcription from voicemails left on my cell phone from ***************** regarding the status of my corvette!  Im thankful that they are willing to help me regardless of my difference from them in whatever way that this other dealership chose to waste my valuable time and put my life at risk!  I want to be reimbursed for days off work and time loss because of their incompetence, ignorance and uncooperative bad attitude towards me. 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2013 **** f150 in November its been in the shop 5 times since then

  

  Business Response

  Date: 06/28/2024

  Orenthal, you cannot exchange the **150 we do not have such a program, but you can trade it in, depending on your credit rating and bank approval. I also looked up your vin number and this **150 and according to the system has never been at Steve Rayman Chevrolet for repairs since your purchase. If you also would like to bring it in and have us look at it for you, we would be more than happy to help 

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 27,2024 i went to Steve rayman Chevrolet to purchase a vehicle when i arrived to sign the paperwork i was assured the vehicle just passed inspection there were no defaults 2 days after having the car the air condition goes out and the power outlet in the back I text the car sales person who sold me the vehicle and they responded lol , theyll ask about it , which i feel is extremely unprofessional and uncaring for a customer who the manager spoke highly of I feel like they all knew the vehicle had defects thats why there were so ammonite on lowering the price and claiming its to give me a good deal there was also a lot of minor body damage but according to carfax there wasnt any accident reports

  

  Business Response

  Date: 04/04/2024

  This unit was sold as-is due to the fact it's and 2018 with 65K miles on it. With that said We do not want anyone to sell something they are not happy with; we will be more and happy to back out the deal and refund the deposit. 

• Initial Complaint

  Date:03/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a deposit for an electric vehicle well before the product line went into production. I decided I did not want to continue with the purchase and have spent 6 months going between this dealership and corporate trying to get refunded for my deposit. I continually get met with excuse after excuse but never a refund of my deposit. I am being penalized for changing my mind and not wanting to purchase your vehicle.

  

  Business Response

  Date: 03/04/2024

  Good Morning, 

   

  What kind of EV was it? And were did the client leave the deposit? At the Steve Rayman Chevrolet ?  or on the Chevrolet Website?

  Ali 

   

  Customer Answer

  Date: 03/04/2024

  This was for an EV Silverado. Deposit was paid to the Chevrolet website via a link in an advertisement email. The reservation was assigned to Steve Rayman after that. The reservation number is 418232. I visited the dealership directly to try and request the refund, to which I was told that Steve Rayman is a franchise store and does not have to follow corporate guidelines and to dispute this with Chevrolet directly. I dispute it with Chevrolet EV Concierge directly to which they tell me they have to discuss with the dealership and that the dealership will ultimately be responsible for releasing the refund. Ive been given the run around for over 4 months just to get a simple refund for a vehicle that I no longer wish to pursue. 

  

  Business Response

  Date: 03/05/2024

  With the reservation number provided I was able to contact Chevrolet and process the cancellation.  We should have a check for the client with 2-4 business days. 

  Customer Answer

  Date: 03/05/2024

  I will not close out or reply to the businesses response until I am made whole. Once I have the refund in hand I will close the case out. 

  

  Business Response

  Date: 03/08/2024

  what's your address.? I can send you the funds and wait for GM.

  Customer Answer

  Date: 03/11/2024

  I will be in the area Thursday. Can I stop by to pick up the check? 

  

  Business Response

  Date: 03/12/2024

  sounds good.. see you then. 

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a car on 2/16/2024. when i had to get with finance manager i waited in his office for over 2 hours to get paperwork completed for financing as my new car waited outside his office. he proceeded to ask me about warranty coverage. he added the warranty charges to the price of the car and put the gap/warranty fees in other area of the contract. when i saw the warranty fees were over $11,000 when i got home i immediately contacted warranty company and cancelled 3 policies. the fourth policy had to be cancelled by the dealer. i requested that the car not be waxed. the car interior was treated before i committed to the extra coverage but not the exterior. i did not request the interior or exterior be applied treatment. i was not told that the interior was treated when car was delivered on 2/16/2024. when i asked dealer to contact EG assurance i was told it was a hard sale warranty and possibly couldn't be refunded. EG assurance again told me to have dealer cancel warranty on my behalf. on 2/28/2024 i was told by Finance Manager that handled my deal that since interior of car was treated at a discount i couldn't get a refund. only option was to return car which is now used for exterior treatment. i never saw or received any paperwork about interior treatment for car. finance *** said he received an email from detail shop manager about treatment but hasn't texted or forwarded it to me. when we spoke on 2/27/2024 i asked him for proof about the email from the detail shop. he said he would get everything together today. i live 450 miles from dealership. as for the interior treatment that was applied to car i will never use the warranty. i guess the finance manager wanted a nice commission for the warranty sales. Dealer should cancel policy or refund me of costs for the exterior treatment that was not done. if the detail shop hadn't put interior treatment on seats i would be in the clear. finance manager acted like everything was correct and done

  

  Business Response

  Date: 03/05/2024

  Good Morning, 

   

  The GSM (****) has tried to reach the client and left a few messages, awaiting to hear back. Unfortunately, accessories are not cancellable, although all warranty and insurances are. Everything is disclosed and signed off at the time of purchase.

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21367467
  
  I am rejecting this response because: paint treatment was never applied to car.  the general sales manager only responded to the email i sent him. he never contacted me about the issue. only the finance manager called me. i have phone records to show i haven't received calls from **** (GSM). Accessories were never installed. please ask dealership to provide email from detail shop manager that the interior was treated. the finance manager ******* said detail shop emailed him about the interior being done. i believe they didnt do anything to car. if they provide email about the services performed, i will return to dealership for the exterior protection to be applied. finance manager is mad because i cancelled 3 warranties he sold me because they were too expensive. he mentioned nothing about a non refundable warranty on anything he sold me. when i went to dealership to have finance manager cancel contract , i was then told the exterior wasnt done. why was the car delivered to me without the accessories i paid for? i want them to refund me for not doing what they stated in the warranty that was purchased. that is fraud for selling something and not adding it to the car.  
  
  *********************

  

  Business Response

  Date: 04/16/2024

  All the warranties were canceled. We have nothing on file. If we need to cancel a cancelable item, please let us know which one and we will take care of it

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21367467
  
  I am rejecting this response because: The warranty that needs to be cancelled is 5011-152970 issued by EG Assurance/ Ethos ********** On 2/16/2024 I signed a contract to have Interior/Exterior Protection on my new car from ********************** the finance manager at Steve Rayman Chevrolet. Warranty states the paint,fabric,and leather protectors was applied on 2/16/2024. Nothing was applied to my car and no one asked me to leave car with dealership. I met ********************** on 2/17/2024 to sign title of trade in to dealership and he made no mention of having car applied with above mentioned protectors. When I spoke with ******* on 2/28/2024 he said the protectors were not applied to car and wanted me to return car for the treatment. It is a 500 mile trip to have protectors applied by dealership. Steve Rayman and ********************** didnt honor anything in the contract. They are responsible for the work and didnt do it on the date stated on the warranty. The detail shop or ********************** should have assured that the protectors was applied before delivery. I am not at fault for their mistake. Warranty should be voided and my money refunded. If the warranty cant be cancelled the dealership should be held liable for the cost and issue the refund. I have included warranty in this statement. If the protection process wasnt done on 2/16/2024 Steve Rayman should refund the $2499.00 or contact warranty company telling them they issued a warranty by mistake. I hope we can resolve this problem soon. Mediation with a third party can solve this problem quickly. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/08/2024

  We wanted to inform you that we have successfully processed the cancellation for all the products you requested that were cancelable. However, we regret to inform you that the sealant you ordered cannot be canceled due to its application on the vehicle.
  We understand that this may be disappointing news, and we apologize for any inconvenience this may cause. Our team is committed to ensuring your satisfaction, and we are here to assist you with any further inquiries or concerns you may have.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21367467
  
  I am rejecting this response because: 
  The sealant was never applied to the car. ********************** can verify that information for me. I received information from EG Assurance and TD Auto that the cancelled warranties 5011-152961 and 5011-152963 was to be refunded by Steve Rayman/ZT ****** of Atlanta One LLC to me. I have enclosed a copy of letter from TD Auto. You have received a letter from ******* also. Has the refund been sent to home address on buyers order? Please send refunds of $1300.00 GAP and $1199.00 Key replacement warranties to my home address. Please use Fed Ex/UPS for mailing of refunds and enclose a tracking number so I can track refunds. ********************** informed me of the cancellations but didnt tell me when refunds would be sent. 
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *********************

  

  Business Response

  Date: 05/15/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *********************

  

  Business Response

  Date: 07/08/2024

  please send me the forms to sign.. 

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, I purchased a new vehicle from Steve ******* Chevrolet in ******, **. At the time of my purchase, I was told that because the vehicle was a brand new 2022 release, my second key fob would be ordered and I would receive it after the purchase date. The new vehicle sale was supposed to come with two key remote fobs but I only received one. Each time that I have reached out to request it, one was promised but has yet to be delivered. I have been as patient as I can be. I've called, visited, waited and they continue to ******** ethical standard and practices when it comes to consumer affairs. It was recommended that I seek your assistance to help get a final resolve to this ongoing problem with Steve ******* Chevrolet. I am hoping they respect and honor the BBB since it is apparent that they do not honor their own businesscontract terms or customers. Please advise. Thank you kindly.

  

  Business Response

  Date: 01/21/2024

  ****************** Purchase this unit on 6/2022, unfortunately I have no records of her not getting a key and she has not reached out since then. We are at almost 2 years now, and I am not sure why she has waited until now. 

  Nonetheless, I will be more than happy to help her with an additional key. She can reach out to me personally at my email ********************************************************* and I can assist her with the matter. I will also have my staff reach out to her as well to set an appointment to have the key taken care of. 

   

  Thank You

  Ali 

   

  Customer Answer

  Date: 01/21/2024

  Thank you for the response.  However, the respondent must be new because I have made repeated attempts to get the key. I made contact with ******** the salesman who actually sold me the car and he confirmed that he has put in the request atleast 3x. I've submitted DL info per the dealer's request, I've visited the dealership to get assistance and it's been a repeated cycle of emptiness.  If a date for pickup can be provided, I would of course be more than happy to get the key. Thanks BBB for assisting.  

  

  Business Response

  Date: 01/22/2024

  She is coming on the 29th 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my vehicle on 9/21/23. They have failed to register my vehicle for tags. It is now 12/19/23. I have left many voice messages and spoken to employees directly. I been told it will be resolved for months. I have even called my local tag office who also tried calling and was hung up on. I have been stopped multiple times by the police and been told I can not legally drive my vehicle until the dealership registers my vehicle.

  

  Business Response

  Date: 12/19/2023

  Spoke to ********************. Provided him with a temporary tag, as well explain the issue at the **** call the *** and helped expiate the process for him. He got our ******************* cell phone, and should he have any further questions. 

  Ali 

  Customer Answer

  Date: 12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer on 9-18-23 and to this date 12-12-23(85 days later) I do not have a tag for my vehicle. When I call the county they say they don't have the paperwork from the dealer and the dealership won't return my calls. I reach out to the salesmen(JD) and he just Saya the ** will return my call. The ** does not reach out *** JD won't give me the phone number to contact the manager. I would just like my vehicle registered because the county won't offer anymore temporary tags.

  

  Business Response

  Date: 12/20/2023

  We contacted the ***** The title was misplaced. We have requested a new title, and the client should have his plates and registration according to the *** within 15 days 

  Customer Answer

  Date: 12/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************