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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 604 total complaints in the last 3 years.
  • 597 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 15, 2024 I ordered a 6 pack of Ultralight Right Beers Fight Fight Fight for $29.48. Order #******. Today is July 6, 2025 and I still have not received the beer. I have contacted the company multiple times regarding this order and even have asked for a refund and I do not get a response. I feel ripped off! I did receive a text telling me orders will finally be delivered by the end of June just in time to have the beer for 4th of July. Still no beer!! Lies Lies Lies!! BBB Please help me get satisfaction!

    Business Response

    Date: 07/06/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 7/6 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

    Customer Answer

    Date: 07/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order details: Order #******, amount $76.42, date ordered Sept 11, 2024 Describe what happened: You paid, they never delivered, only generic emails, no tracking, request refund or immediate shipment.

    Business Response

    Date: 06/22/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation, along with giving them a shipping time frame.
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:06/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order for a 24 pack of beer and a 6 pack of beer was placed on 1/28/2025. Since then I have called the company multiple times, emailed multiple times, submitted a contact form on their website with no response whatsoever.

    Business Response

    Date: 06/15/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on  6/15.
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

  • Initial Complaint

    Date:06/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order 12/28/2024. Order number ******. Have not received the order I paid for in full. Have sent emails and been fed excuse after excuse about weather delays and product hold **** Its nonsense. They are not responding anymore. 6 months later I still havent received the order placed I have been robbed, my money stolen. I want a refund and never to do business with this company again.

    Business Response

    Date: 06/15/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation, along with providing delivery timeline.

    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Ultra Right Beer on Spetember 11, 2024 and as of today, June 11, 2025, I have not received my order. I emailed them a couple times and received replies at the beginning then I stopped receiving replies. I tried calling their customer service number and they don't answer and their voicemail box is full.

    Business Response

    Date: 06/15/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation, along with delivery timeline.

    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:06/01/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 8th when my credit card was immediately charged. After hearing nothing for 2 months I sent them an email and was told the order would be shipped out in the following 3/4 weeks. That was around late January. Once I heard nothing and received nothing by mid March I began reaching out via phone and email weekly. The phone number goes straight to voicemail which is full always. My emails have not been responded to once since my original email in late January.

    Business Response

    Date: 06/01/2025



    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 06/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 2-8-2025 I ordered a few cases of their beer. I was notified that it would take 60 days to fulfill my order. I have asked for refunds or to have my order delivered. No response from the company. I have called with no one to pick. I have left several email to rectify my problem with again no response. Only thing they did ship to me was a Tshirt. Not the beer I ordered.

    Business Response

    Date: 06/01/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/30/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9-14-2024 I placed two orders for one six pack of the Fight beer on each order that I have yet to get. The first order was ******, for $31.52. The second order was for $29.03. On 3-3-2025 I contacted them by email inquiring about the orders Finally got a reply after going through their ******** page on 3-9 and was told they would look into it and get back to me. On 3-12 I was told that the next batch was almost ready and that IO would be contacted within a week for updated shipping estimate. Never heard anything afterwards. I requested updates on 4-27-25 and 5-22-25 and still nothing. Calling is useless. Never answer and mailbox is full.

    Business Response

    Date: 06/01/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 30th 2024. I put in an order to get three limited edition FIGHT 6 packs of beer. I have been trying to contact customer support via email for many months. They did not give me any reason for not shipping my order and have stopped responding to me. At this point in time they have stole my money.

    Business Response

    Date: 06/01/2025



    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a failure to provide service complaint. I ordered some products from this company, approximately 75 or $80 worth of beer in August 2024 have not yet received what I ordered.

    Business Response

    Date: 06/01/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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