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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 604 total complaints in the last 3 years.
  • 597 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 30th 2024. I put in an order to get three limited edition FIGHT 6 packs of beer. I have been trying to contact customer support via email for many months. They did not give me any reason for not shipping my order and have stopped responding to me. At this point in time they have stole my money.

    Business Response

    Date: 06/01/2025



    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a failure to provide service complaint. I ordered some products from this company, approximately 75 or $80 worth of beer in August 2024 have not yet received what I ordered.

    Business Response

    Date: 06/01/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2024, I order two six packs of a limited edition beer cans and should have received the order eight weeks later. When the order never arrived, I then emailed the company about the issue (11-25-2024) but they never replied until 01-12-2025. They then explained that there was a back order and would ship the items within 30 days. After the 30 days I reached out to see the status (02-15-2025) and replied that it will be another 4 - 6 weeks. I then sent another email 03-28-2025 about the order status and even though I have reached out numerous times, I haven't received a reply, my product, or a refund.

    Business Response

    Date: 06/01/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They said that I should receive the product by the end of June 2025 but if I do not receive the product then I will report them and request a refund.  Hopefully I receive the product and thanks for the help.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on November 9th 2024 invoice total $54.46 Items never shipped. Wrote several email with no response. Called phone number on several different day and times. Recording says calling out of normal business hours, sends you to mailbox which is full.

    Business Response

    Date: 06/01/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on  6/1.
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order for my son Nov 2024 and got a couple email reply now nothing. I'd like a refund and be done with this.

    Business Response

    Date: 05/29/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 5/29 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November of 2024. I have not received the order or any notification of if and when it will arrive.

    Business Response

    Date: 05/29/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2024 I ordered beer from the Ultra Right Beer company. They charged my credit card and I waited for the order. I tried to call them but the number listed said their voice mailbox was full. I then emailed them several times. They responded a couple of times and said I could get a refund. I then emailed requesting a refund and I have yet to receive a response or a refund.

    Business Response

    Date: 05/29/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 8/31/24 order number - ****** Have emailed numerous times - In the beginning they said it would ship at later date. Now they do not even answer emails, Telephone number goes number and no way to get in touch. Would like order shipped immediately or refund

    Business Response

    Date: 05/29/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two prepaid orders in August 2024 for 2 six packs of Ultra Right Beer: (1) Order No. ****** placed on August 31, 2024 at 3:50 p.m. - Paid $34.56; and (2) Order No. ****** placed on August 31, 2024 at 3:59 p.m. - Paid $32.07. Delivery promised many times - no delivery made. Last contact was in February 2025 via email and delivery was promised in ***** days. No delivery. Since then, emails ignored, voicemail full and owner **** ******** blocked me on X when I asked for help. **** ******** has been sending me emails trying to sell additional products. Please help.

    Business Response

    Date: 05/29/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/29/2025

     
    Complaint: 23386132

    I am rejecting this response because my order has not yet been delivered. In the email the company sent me, they said that my order from last August did not make the current shipment and I hopefully should receive it mid June. I would like to wait to see if I receive the order mid June. If not, I will then contact you again with an update. Im willing to wait to see if they make good on their promise for delivery by mid June. Please note that in their response to you, they said that the order had already been delivered. That is not true. But I am willing to wait until mid June.

    Sincerely,

    ***** *****

    Business Response

    Date: 06/01/2025



    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 06/01/2025

     
    Complaint: 23386132

    I am rejecting this response but I will wait to see if I get delivery. The first response to the BBB said my order had been shipped. However, the companies response to me (dated May 29, 2025) said it had not been shipped but would ship soon. I received a new message from the company today (June 1, 2025) saying my order missed the last shipment but I should receive it mid-June to early July (before July 4th). I do not want the Complaint closed because my order has not shipped. This is the recurring problem ... they keep promising shipment but it never happens. I do not want a refund, I want the product I paid for TEN MONTHS ago. Please keep my Complaint open until I confirm shipment. Thank you very much. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/26/2025

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product they offered(promotional "fight" beer cans. 5 6-packs) I have yet to receive my order and they will not communicate.

    Business Response

    Date: 05/27/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/27/2025

     
    Complaint: 23379628

    I am rejecting this response because: it has taken so long, the communication has been so poor, I have a difficult time accepting that it has been sent until I receive the actual product.  The reassurance that it is on its way, has lost its luster and believability.  I will be willing to accept their response, when I receive the product.

    Sincerely,

    *** *****

    Business Response

    Date: 05/29/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation on 5/27 with no response and today 5/29 giving them an approximate ship date. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/29/2025

     
    Complaint: 23379628

    I am rejecting this response because:
    I thank you for your ability to get the company to respond.  However, I am hesitant to accept and then subsequently have this case closed, just on their word.  They have strung people along for months.  Until I have my order in hand, I will not believe them.  As they say, the proof is in the pudding.

    I will accept their response when I receive my order.
    Sincerely,

    *** *****

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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