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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 604 total complaints in the last 3 years.
  • 597 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 15, 2023 I placed Order #**** with the Company. Due to delays, on May 12, 2023 the Company offered to accept order cancellations.On July 1, 2023 I cancelled my order by email to the Company, by letter to the Company, and by text to owner ************************* *************).On July 17, 2023 I was notified by email that the cancelled order had shipped. The next day, an unsolicited package dated July 12, 2023 was delivered by UPS.Also note that the Company was holding itself out as a ******* LLC on April 15, 2023 but did not file its Articles of Organization with the ******* Secretary of State until 4/17/2023 4:45:43PM.

    Business Response

    Date: 02/03/2025

    Dear Better Business Bureau, 

    We would like to inform you that the customer did in fact receive their product for order #****. Additionally, the chargeback they initiated against us has been resolved in their favor. I have attached a photo copy of proof.

    Thank you for your attention to this matter. 

    Allie

  • Initial Complaint

    Date:07/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ultra Right Beer has stated from the beginning that all orders will be shipped out 30 days after order is placed. I placed an order for the 6pack of beer on 04-13-2023. I asked for update on 06-22-23, on 06-23-23 an *** label was created 1ZAG95390330039964. This label has never been scanned in by *** which means it will never be delivered. I enquired about this several times and on 07-11-23 I was told "Your beer is coming - I've seen hundreds of emails like yours and all of a sudden, BEER is arriving. Keep the faith." I replied, A PACKAGE CANNOT BE DELIVERED IF IT HAS NEVER BEEN SCANNED IN! On 7-21-23 I demanded a full refund. Its has been over 60 days on a 30 day promise. My Order number is #****

    Business Response

    Date: 01/29/2025

    We want to sincerely apologize for the delay in communication.
    The demand for Conservative Dad's has been truly overwhelming for our young company which led to a number of business challenges we've been working very hard to correct.
    We're very sorry for taking so long to respond and for not meeting your expectations.

    I am showing your order was fulfilled and shipped, and that your order was also refunded as well.
    We hope we can regain your trust in the future as we continue to improve our company and expand our offerings. Please let us know if theres anything else we can do. Thank you again for your patience and supporting our shared conservative values!
    Sincerely,
    ******
    Customer Care Team Director

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 20379751

    I am rejecting this response because:

    You still believe the order was shipped even though the package was never picked up by the shipper.....the status for two months was "lable created". And you guys kept putting me off as if that was normal beleiving that I must be stupid. 

    And now look how long it took you to respond to this BBB complaint.....close to a  year and a half later. 

     

    Do Better.


    Sincerely,

    ******* ******

    Business Response

    Date: 02/03/2025


    Dear Better Business Bureau,
    Thank you for reaching out regarding the complaint from *** ******  . I would like to inform you that the customer was refunded for the product in question.
    For reference, I have attached proof of the refund transaction along with sending this to *************************************** Thank you for your attention to this matter,
    *****

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 20379751

    I am rejecting this response because: i never claimed that this **** poor company never refunded my money......months after the product was never shipped. 

    Sincerely,

    ******* ******

    Business Response

    Date: 02/04/2025

    See attached

  • Initial Complaint

    Date:07/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Preordered beer from this company for a little over 30 dollars back in lte April/early may. Never received the product although they are still actively selling on their website. I emailed *********************, ******************************** She told me to wait a day and it was shipping and I should receive a tracking number. Well I did and this was on June 26th the label was created with **** But thats all that was done. They created a label. *** said product was never received. I asked **** again about it, I was told it was coming, be patient although at this point Ive been beyond patient. So I emailed her again to say I was reporting it to BBB and was told if I dont get my beer within 7 days to email them. Well I gave it 8 and emailed them, and received no response.

    Business Response

    Date: 01/29/2025

    We want to sincerely apologize for the delay in communication.
    The demand for Conservative Dad's has been truly overwhelming for our young company which led to a number of business challenges we've been working very hard to correct.
    We're very sorry for taking so long to respond and for not meeting your expectations.

    I am showing your order was fulfilled and shipped, and that you received a refund as well for this order.
    We hope we can regain your trust in the future as we continue to improve our company and expand our offerings. Please let us know if theres anything else we can do. Thank you again for your patience and supporting our shared conservative values!
    Sincerely,
    ******
    Customer Care Team Director

    Customer Answer

    Date: 01/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order products from the company, waited the proper time as stated in emails confirmations. Received shipping email with *** tracking. Item was never shipped. Keep being told the products will be here and i get nothing, emails are unanswered. left voicemail and received email that **** would take care of the problem. Never heard from ****. Sent email asking for info, got nothing sent final email asking for a refund and nothing. either deliver the product or return my money

    Business Response

    Date: 01/29/2025

    We want to sincerely apologize for the delay in communication.
    The demand for Conservative Dad's has been truly overwhelming for our young company which led to a number of business challenges we've been working very hard to correct.
    We're very sorry for taking so long to respond and for not meeting your expectations.

    For order ***** we issued a refund through Venmo, and for order 3361 you received a refund through a chargeback for some of the items not received.
    We hope we can regain your trust in the future as we continue to improve our company and expand our offerings. Please let us know if theres anything else we can do. Thank you again for your patience and supporting our shared conservative values!
    Sincerely,
    ******
    Customer Care Team Director


    Customer Answer

    Date: 01/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, I did receive a refund but the business is terrible and should be closed down. This business still markets their products to me and this is my second order that was treated badly. months of waiting and rude customer service

    I finally received a refund and will never do business with this company again


    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/21/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 6 pack of their beer on April 13, 2023. I was aware that the beer was in production and would not be shipped right away. My ship date was approximately May 11, 2023. I waited until mid-May to start checking on my order tracking number and saw that a shipping label had been created. Toward the end of June I started seeing posts on social media of other people receiving their beer. On July 5, 2023 I responded to a post on ******* with CEO of the company, *************************, asking what was taking so long for my order. He did not respond. On July 12, 2023 I posted again since he had not responded yet. Another person responded immediately that an email helped get her order processed and **** liked it almost immediately but still did not respond to me. This seemed strange that he didnt respond because it was obvious he had seen my post. On July 13, 2023 I sent an email inquiring the status of my order and that if I didnt get a satisfactory response I would report them for fraud. I also asked several people on ******* how they received theirs so quickly as I couldnt get a response from ****. I was then blocked by **** and the companys ******* account. I have sent several emails and called the number on the company website with no response to either. On July 20, 2023 since I have not gotten any information on my order I contacted my bank to reverse the charge to my card for the order. This experience has been very disappointing as I was excited to support what I thought was a company with good values that I align with. Unfortunately I have had no response whatsoever from the company.

  • Initial Complaint

    Date:07/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to send product I ordered

  • Initial Complaint

    Date:07/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13, 2023, I ordered products from this company. On June 8, 2023, I had still not received my purchase for the amount of $53.51. I emailed and called letting them know I was moving and to please contact me by phone or email, so I could either cancel the order or change the shipping address.I only got automated responses. Nobody reached out. I have since moved and now this company is saying the product apparently has been delivered to my old address??There is no way that this could have taken place because it required a signature and had moved to another state already.I would like my order refunded in the amount of $53.51.I have the chain of emails since I first order on April 13, 2023.

    Business Response

    Date: 01/29/2025

    We want to sincerely apologize for the delay in communication.
    The demand for Conservative Dad's has been truly overwhelming for our young company which led to a number of business challenges we've been working very hard to correct.
    We're very sorry for taking so long to respond and for not meeting your expectations.

    We did ship your order to the old address but also issued a refund on 07-07-2023.
    We hope we can regain your trust in the future as we continue to improve our company and expand our offerings. Please let us know if theres anything else we can do. Thank you again for your patience and supporting our shared conservative values!
    Sincerely,
    ******
    Customer Care Team Director

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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