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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 604 total complaints in the last 3 years.
  • 597 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order. Order # ***** Originally ordered on 4-27-2023 Order total ***** and was told it would be 30 days. Received the order on 7-3-2023 but was damaged in transit. I notified the company the same day with a photo of what I received. They responded that they would reship it. I contacted them again on 11-6-2023 and was informed it still was not sent.I want a full refund

    Business Response

    Date: 02/03/2025

    We would like to inform you that the customer did in fact receive their product for order #*****. Additionally, the chargeback they initiated against us has been resolved in their favor. I have attached a photocopy of proof.

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The refund of payment was received. This however does not excuse the actions and lack of actions this merchant has exhibited. 

    Unacceptable actions:

    1. shipping fragile product in inappropriate packaging.

    2. Ignoring me for MONTHS as I tried to get this resolved

    These are not actions of a reputable company

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with ultra right beer on October 3rd, order # *****. Order said it would ship within 30 days. Received confirmation when order was placed, cant get any response now. Wont respond to emails.

    Business Response

    Date: 02/03/2025

    We would like to inform you that the customer did in fact receive their product for order #*****. Additionally, the chargeback they initiated against us has been resolved in their favor. I have attached a photo copy of proof.

  • Initial Complaint

    Date:11/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered four 6-packs of a SPECIAL EDITION COLLECTORS ITEM: CONSERVATIVE DAD'S REVENGE! beer on September 29, 2023with 30-days shipping. Hasn't been received as of this date. Sent several emails requesting status of product with no response. Twoto ****************************** and two to ******************************** Also called the Contact phone number ************ which requestsyou to email or leave a message. The voice mail box is FULL. Did additional research for "has anyone received ultra right beer" andthe comments and reviews are immense and everyone is stating it is a scam since they have gotten product or refunds. There is alsoa statement online that states, "There are reports of customers not receiving their orders. A new beer brand that is billed as a "woke-free" alternative to Bud Light and reportedly being brewed in ******** could face legal challenges if it goes to market." The BBB alsohas many complaints. The Website (which is still active and taking orders" should be removed and all individuals who placed an ordershould be refunded. I am reporting this fraudulent company, will fi le a complaint with the BBB and go to the bank to see if I can get achargeback or reversal of the purchase due to fraud/scam. I have 100% documentation as .pdf's to back up my research. This also has been reported to the ************************* Sad!!!

    Business Response

    Date: 02/03/2025

    I would like to inform you that the customer was refunded for the product in question.

     

    For reference, I have attached proof of the refund transaction. Thank you for your attention to this matter,

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Name: Ultra Right Beer LLC Date of transaction: July 9, 2023 Order Number: ***** I purchased 1: Conservative Dad's Ultra Right Beer (6-Pack)- $19.99 and 1: Official Conservative Dad Ultra Right Frosted Beer Glass- $20.00 I have received my frosted glass but not the beer. I have called them multiple times, but they will not speak with me on the phone. I have gone back and forth with the company via email and they keep giving me the run around and saying soon, but no tracking number has ever been sent. My last email communication with them was Sept. 28th 2023. I have yet to receive my product. I want my money back for the Conservative Dad's Ultra Right Beer (6-Pack). Total purchase price including shipping ($11.56) was $49.55

    Business Response

    Date: 02/03/2025

    We would like to inform you that the customer did in fact receive their product for order #*****. Additionally, the chargeback they initiated against us has been resolved in their favor. I have attached a photo copy of proof.

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like all the others, placed an order for their Limited Edition ***** beer and never received it. I emailed them just to confirm they had my order and get a status. They responded for me to be patient. I have since emailed several times and now they just ignore me. I want the product or a refund.

    Business Response

    Date: 02/03/2025

    Thank you for reaching out regarding the complaint from ***** ******* . I would like to inform you that the customer was refunded for their product in question.

    For reference, I have attached proof of the refund transaction. Thank you for your attention to this matter.

  • Initial Complaint

    Date:10/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered two 6 packs of beer in July.Order ***** Never received.Voice mailbox is full.*********************

    Business Response

    Date: 02/03/2025


    We would like to inform you that the customer did in fact receive their product for order #*****.  I have attached a photocopy of proof and sent that to *************************************************************************

    Thank you for your attention to this matter.

    Allie

    Ultra Right Beer

  • Initial Complaint

    Date:10/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I placed an order (order #*****) with Ultra Right Beer on September 12, 2023. I have attempted to communicate through email (no response) and phone (voicemail box full) to check the status of my order.As it has been over 30 days with no communications from this company regarding my order, despite my good faith efforts, I am led to believe that the business practices of Ultra Right Beer are nothing more than fraudulent.My debit card was charged same day the order was placed.I appreciate your attention in this matter.Best regards,***********************

    Business Response

    Date: 02/06/2025

    Dear Better Business Bureau, 
    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully delivered on 9/7/2024.
    Given that the customer has received their item, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer 

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 8/6/23 Order number ***** Amount $32.95 Received 1 email response the first week of September, stating order would ship in 1-2 weeks and a shipping number would be provided. Nothing. Sent them a follow up email on 9/16/23 and no response. I want my item or money back.

    Business Response

    Date: 02/03/2025

    Dear Better Business Bureau,

    We would like to inform you that the customer did in fact receive their product for order #*****. I have attached a photocopy of proof that was sent to *************************************************************************

    Thank you for your attention to this matter.

    Allie

    Ultra Right Beer

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On APRIL 27 I purchased one six-pack of Conservative Dad's Ultra Right beer. Their website stated it would be delivered within 30 days. I still have not received my order.I have emailed them 7 times regarding my order. I called and left a voice message, as they do not answer the phone. I never received a callback. I have messaged them on FB twice, also without receiving a reply.Based on FB posts, I am not alone in my complaint. I finally received an email reply on August 4 stating I would be sent a *** tracking number...which never happened. In summary, I have emailed, called, and messaged this company requesting either the product ASAP or a refund. Its been 4+ months and I haven't received anything. They are no longer responding to emails, and never responded to my phone calls or messages. I WANT A FULL REFUND immediately.

    Business Response

    Date: 02/03/2025

    We would like to inform you that the customer did in fact receive their product for order #*****I have attached a photocopy of proof and sent that to *************************************************************************

    Thank you for your attention to this matter.

    Allie

    Ultra Right Beer

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a novelty 6pk of beer on April 28 2023. Received email on June 26 saying it was on the way with *** tracking number: 1ZAG95390336391134. It has never arrived. Repeated emails to the ** have resulted in **mments saying its on the way. I have repeatedly asked for a refund in which they ignore.

    Business Response

    Date: 02/03/2025


    Dear Better Business Bureau,
    Thank you for reaching out regarding the complaint from ******* *******. I would like to inform you that the customer was refunded for the product in question.
    For reference, I have attached proof of the refund transaction along with sending this to *************************************** Thank you for your attention to this matter,
    *****

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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