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Business Profile

Online Retailer

Refreshed Collection, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10, 2023, I placed an order for 1 t-shirt, AquaBro. The total amount paid was $41.45. About a month later (9/07/2023), I sent an email to the company to inquire about why I hadnt received my order and I did get a response 9/12/2023 assuring me I would receive my order. I received an email with tracking information, but there has been no movement of the package since 10/21/2023. It is 11/12/2023, and I have not received anything. I have emailed their customer service email on 9/27, 10/02, 10/09, and 11/03/2023 requesting a refund and have yet to receive a response.

  • Initial Complaint

    Date:11/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this company on 10/10/23. *** reached out to them via email several times inquiring about my order and there has been zero communication. The only Communication received was from Route, telling me the order was unfulfilled . I am requesting a full refund and to never do business with them again. Its very disappointed because I really wanted those items.

  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt from this business on 9/9/23. I paid $40 for the item. I received an email shortly after the purchase stating that my order would be shipped out within **** business day. I waited until 9/25/23 to reach out for support regarding order status. I have emailed them 3x, sent DM direct messages on Instagram multiple times, commented on their posts a few times, called the company, and even sent order info requests on their chat message option at least 4x. I have yet to receive a response from them and we are already on the 8th of November.... 3 months after my order was placed. The last update I received on 10/18/23 gave me hope because it stated that a pre-shipment label had been created, but then it was never sent. I am really sad and disappointed in this business. I expected more from a business that seems to pride itself in it's design and celebrity recognition. At this I just want a refund if I cannot get this shirt in within 10 days. I would not recommend this company.

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a sweatshirt on August 10, 2023; payment was take and confirmation email was sent. I reached out to the company at the beginning of September for an update on my item and received an email on 09/12, stating there was a delay and I should have the item in **** business days.I emailed the company again on 10/9 and 10/16 requesting an update and or a refund, due to no communication. I received an email on 10/17 that my item had been shipped; item had not made it to the post office.I again emailed the company and filed complaint with Shopify on 11/1 and have received no communication or purchased item.

  • Initial Complaint

    Date:09/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS IS MESSAGE NUMBER 2 REGARDING AN ORDER MADE IN APRIL OF 2023. I STILL HAVEN'T RECEIVED A REFUND OR MY MERCHANDISE. ORDER #***** IS STILL UNFULFILLED. I SPOKE WITH SOMEONE- I THINK HIS NAME WAS *****, WHO TOLD ME SOME RIGERMERO ABOUT THERE BEING A TRAGEDY WITH AN EMPLOYEE-THAT'S WHY THERE WAS A DELAY. THEY EVEN HAD THE ***** TO SEND ME A **** TRACKING THAT HAD NOTHING ATTACHED TO IT. THEY NEED TO BE ASHAMED OF THEMSELVES-AND HAVE THE AUDACITY TO STILL HAVE MY MONEY, SMH.

  • Initial Complaint

    Date:08/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts from RefreshedCollection.com on 8/11/23 and received confirmation of my order being placed. Payment cleared my bank 8/13/23 but I have not received any further communication as to whether or when my order was or will be shipped. I have tried several different ways to get in contact with the business (emails, phone, and Instagram) on several different occasions and have not received a response. If my order has shipped, I would like to keep what I receive and have a full refund for the inconvenience. If my order has not yet shipped, then I would like a full refund. For the slow shipping and lack of communication and transparency from this company, I will never make another purchase from them again, and will recommend the same to anyone I can.

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is a possible rewrite of your paragraph:I ordered a shirt on May 11, 2023. I waited three weeks before I asked them if my item had been shipped. I contacted them through email and social media, but they completely ignored me. I ordered it early to make sure it would arrive in time for my dad's birthday. I gave them a month to deliver it, but they never even shipped the shirt.

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 4-3-23 Price 81 dollars item is a t shirt complaint never received shirt and have tried to contact them via email, phone, website and social media. order number *****

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 30th 2023 i placed an order for a T-shirt, it is now 7 June 2023 and Ive emailed them with no reply. This is totally unacceptable for a simple T shirt order and this is like the 3rd occasion that they have taken over a month to get me the merchandise Ive ordered. I am in ***** and its no way a simple T shirt order should take this long. It wasnt a preorder it was in stock.

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED FROM REFRESHED COLLECTION ON 4/14/2023 IN THE AMOUNT OF $98.41 (ORDER#RF45491). STILL NO PARCEL. I REACHED OUT AND RECEIVED EMAILS ON 4/27/2023 AND 5/18/2023 SAYING THERE WAS A DELAY, BUT MY ORDER WAS GOING OUT WITH AN EXTRA PIECE OF PARCEL FOR MY INCONVENIENCE. AS OF TODAY, 6/6/2023, STILL NO PARCEL OR REFUND.PLEASE ASSIST AS SOON AS POSSIBLE.

Refreshed Collection, LLC is NOT a BBB Accredited Business.

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