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Business Profile

Online Retailer

Refreshed Collection, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11, 2022 I placed an order RF# ***** for six items; the tracking number was **** **********************. . On December 23, 2022 I received a delivery with only five of the six items I purchased, the inventory slip in the package also reflected that I ordered six items as well as my receipt. On December 27, 2022, I emailed ************************************* to inform them of my missing merchandise. I also included pictures of the delivered items and the inventory slip that was included with the package which showed five of the six items checked off. ************* responded the next day offering three options to rectify their mistake: 1) immediate shipment upon restock (***** days), 2) replacement of the order with an alternative design t-shirt, and 3) store credit. On January 3, 2023 I emailed back to choose option 1) immediate shipment upon restock. The same day ************* responded and confirmed that prioritized tracking info will be emailed to me at the time of shipment. That was the last of the communication. I have followed up with the company with several emails (no response), I have tried calling the phone number countless times (no answer), and I have reached out via social media multiple times and have not received any response at all.

    Business Response

    Date: 03/16/2023

    Hello,

    We are unclear why we are receiving this fraudulent claim.

    Customer ordered several items which were shipped in (2) separate parcels.

    Based on **** records, each parcel was shipped and delivered without incident.

    For reference we have provided the **** Tracking Information and screenshots of delivery confirmation.

    9405511206213766431842
    9405511206214864569901

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3, 2023 I placed an order for 2 crewneck shirts. Description is #TBT - ********************* and **** Crewneck in the amount of $100.70 for both shirts. The order # is Order #RF #*****. As of January 27, 2023 I have not received my order. I have sent several emails asking for a status on my order or a refund and have not heard anything back from customer service. They have a number listed on their website but when you call it's a generic voicemail stating they are busy fulfilling orders and to send a message to ****************************************************** I've sent messages to that address as well as ************************************* and no response. I have my confirmation where I placed order and my card was charged for $100.70, but no shirts.

    Business Response

    Date: 03/16/2023

    Hello,

    We are unclear why we are receiving this fraudulent complaint.

    The customer filed a chargeback with their credit card company although their package was shipped.

    The customer has already been refunded in full and our garments are missing.

    There is no further action we can take to resolve this complaint.

     

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 sweatshirts on December 1, 2022, to gift to my dad for Christmas. Their website states it takes **** business days to ship. On December 20, 2022, I emailed them to let them know I have not received my order. That day they sent 1 of the 2 items I purchased which barely got here before Christmas. I am still waiting on my 2 item, I have sent emails and called and NO ONE has reached out to me. I DO NOT WANT THE SECOND ITEM, I want my money back!

    Business Response

    Date: 03/16/2023

    Hello,

    Our records reflect all items in this order were delivered in their entirety.

    Below are two **** Tracking Numbers confirming delivery.

    9405511206213763142956

    9405511206213008873942

     

     

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shirt on 11/21/22. Was charged on 11/22/22. Email confirmation states orders ship in **** business days. It also states if you dont receive shipping confirmation after 14 business days to contact customer service. I contacted them twice, providing my order number and requested an updated. Never heard back. Also sent a DM on Instagram and never heard back. Its 12/21/22 and I dont have a response or my merchandise. Order RF #*****.

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/28 with the expectation of having the items shipped within 7 to 10 business days. It is 12/15 and I still have not received a shipping confirmation. I purchased the items as Christmas gifts for my nephews and at this rate they wont be here in time if at all. I made a purchase from them last year with no problems. So I didnt think to read reviews prior to purchase. Otherwise I would not have made the purchase. They are required by law to ship within the timeframe on advertised on their website or provide updates on delays. I have not received any update from them. Ive emailed them twice and called 3 times. But no answer. Please ship my items or give me a refund. I will not be purchasing any more items from this business.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a shirt on 10/9/22. The order number is RF43124 & the cost was $35.50 including shipping. According to the email it takes **** business days. If you dont hear anything in two weeks to contact them. *** tried contacting them multiple times via email, Ive called a few ********* submitted a request on the website. When I called , the phone rings oddly & then an answering machine picks up. No one has responded to any of my emails. I just sent a message on Instagram & still havent heard anything back. Im sick of waiting for my product & at this point I want a refund. On 10/31/22 I received a shipment confirmation email that states a label was created. There has been no movement on this tracking number, it hasnt even been updated to say the post office is in possession of the product. I have ordered from the establishment many times throughout the year. This is the worst experience Ive had. No response is a response that lets me know Im never supporting them again.

    Business Response

    Date: 12/07/2022

    Hello,


    We do not understand why we received this invalid and fraudulent claim.


    Based on **** Tracking Information this order has been shipped and delivered.


    Customer has not returned the order and it is currently in their possession

     

    **** Tracking Information:

    9405511206213818695536

    Customer Answer

    Date: 12/07/2022

    The complaint is very valid & true. There is nothing fraudulent about the claim. The package was received after I processed this claim but the information regarding no response from this business on all platforms that I tried is indeed true. Im fine with you closing the case, however not satisfied with the communication style of this business & they will never receive my dollar again. 

  • Initial Complaint

    Date:11/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hoodie on 10/13/22 and paid my money. Two weeks pay and I hear/see nothing about shipping and emailed company in reference to my order. (Order #*****) Never received any communication back. Then I received tracking update on 10/31 that a shipment label has been created, but still as of Nov 2, the item has not shipped. This seems to be a reoccurrence complaint with this company and its sad that people try to support this business and are taken advantage of. There is no reason in this day and age that you spend money and order and item and it takes almost a month to receive it and its coming from ******* and being shipped to other ** cities. Its bad business and you would think after all the complaints about deliver on this website they would actually adjust their business practices and provide better customer services, but yet here I am, complaining along with ALL the other customers.

    Business Response

    Date: 11/08/2022

     

    Hello,


    We do not understand why we received this invalid and fraudulent claim.


    Based on **** Tracking Information this order has been shipped and delivered.

    See attached for reference: 9405511206213816018405


    Customer was notified of **** delays at the time of shipment via email and sent the **** Tracking Information for reference.


    Customer has not returned the order and it is currently in their possession.

     

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on September 30, 2022. Confirmation RF #*****. I have not received a shipping update and have sent 3 separate emails to all provided customer service email addresses requesting a order status update and have not received any response. I've called the provided telephone and there is no answer.I would like my order shipped to me. Please provide a tracking number.

    Business Response

    Date: 11/08/2022

    Hello,


    We do not understand why we received this invalid and fraudulent claim.


    Based on **** Tracking Information this order has been shipped and delivered.

    **** Tracking Number for reference: 9405511206213818472830


    Customer was notified of **** delays at the time of shipment via email and sent the **** Tracking Information for reference.


    Customer has not returned the order and it is currently in their possession.

    Customer Answer

    Date: 11/10/2022

     
    Better Business Bureau:

    I have finally received my order 45 days after ordering and only once I opened a complaint. ***** was zero communication or updates provided by the company. It was not a fraudulent claim against the business as it indicated. I have received the order in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 8/15/22 for a sweatshirt, I have yet to receive any type of update regarding my package and I have sent this company over 25 emails asking for an update or refund on my package. The company has not replied at all and no package has been mailed. On 9/20/22 a shipping label was created for the item and here we are a week later and still they have not provided the item to *** to be shipped. I'm over it honestly and just would like a refund. How are you guys taking people's money, not shipping the product and not responding to emails!?

    Business Response

    Date: 10/10/2022

    Hello,


    We do not understand why we received this invalid and fraudulent claim.


    Based on **** Tracking Information this order has been shipped and delivered.

    9400111202557987812877


    Customer was notified of **** delays at the time of shipment via email and sent the **** Tracking Information for reference.


    Customer has not returned the order and it is currently in their possession.

    Customer Answer

    Date: 10/10/2022

     
    Complaint: 18139040

    I am rejecting this response because:THIS PACKAGE HAS NOT BEEN DELIVERED. WHY WOULD I TAKE TIME OUT OF MY DAY TO MAKE A FRAUDULENT CLAIM ABOUT A STUPID SWEATER!!!! SEND ME MY MONEY OR THE DUMB SWEATER. A LABEL WAS CREATED SEPTEMBER 20th, AS YOU CAN SEE IN THE SCREENSHOT THEY WERE AWAITING THE **** ON SEPTEMBER 21st AND NO UPDATE HAS BEEN MADE SINCE!!! THE ***** IS IN PUDDING THAT THE **** NEVER SHIPPED. I JUST TOOK ANOTHER SCREENSHOT TODAY 10/10/22 AND STILL THERE IS NO UPDATE!!!! CHECK IT OUR FOR YOURSELF, YOU GUYS ARE OUT OF LINE FOR STEALING PEOPLES MONEY LIKE THIS & THEN LYING SAYING WE RECEIVED THE PACKAGE. I SPENT MY MONEY SO I NEED TO RECEIVE THE **** OR A REFUND!!!!!

    Sincerely,

    **********************

    Business Response

    Date: 11/08/2022

    We have investigated this issue with **** who has confirmed that the parcel is currently en route.

    Hundreds of packages were shipped simultaneously and as a result they may not have been scanned precisely.

    Customer Answer

    Date: 11/10/2022

     
    Complaint: 18139040

    I am rejecting this response because: Can an updated tracking number please be provided for the package that is supposedly en route? My app is still showing no eta for my package. Please see photo

    Sincerely,

    **********************

    Business Response

    Date: 12/22/2022

    Based on our records this item has been in the possession of **** for several months.

    We have filed an insurance claim for this parcel as it should have been delivered long ago.

    Customer Answer

    Date: 12/27/2022

     
    Complaint: 18139040

    I am rejecting this response because:

    I still have not received a refund or the package. **** has the package so are they sending it? Do you have an updated tracking number? 

    Sincerely,

    **********************

    Business Response

    Date: 03/16/2023

    Hello,

    Based on our records this order is 8 months old.

     USPS confirmed this packaged was shipped and delivered.

    Unfortunately, USPS system only tracks orders back 120 days.

    This complaint exceeds that timeframe.

    We have attached confirmation to confirm this package was shipped and was in transit.

    If it was not received this matter needs to be addressed with USPS.

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prior to placing a order for a particular item which was out of stock, I requested to be notified by email once it became back in stock. I received notification and placed my order on August 27,2022. I am still waiting almost a month later for one item, which is listed as unfulfilled at this moment of waiting. The site says **** days excluding weekends and holidays for items to ship. They've clearly surpassed the allowed amount of time needed to ship my shirt. I sent an email in regards to my purchase two days ago on September 20,2022, and still no reply. I called the number listed as well which just rings and a answering machine picks up to say that that they're working on getting orders shipped out ?? and to leave a email on customer care or leave a voice message, to which the mailbox is full . This was my first time doing business with this company and the service is very unacceptable. I want the item that I paid for from my debit card account in the amount of $45.20 over a month ago delivered immediately OR a refund if they can not fulfill my order. After this incident I've done some looking into the company and it seems that they have scammed a lot of customers out of their money recently as well in the past few years in this same manner.

    Business Response

    Date: 10/10/2022

    Hello,


    We do not understand why we received this invalid and fraudulent claim.


    Based on **** Tracking Information this order has been shipped and delivered.

    9400111202557198448957


    Customer was notified of COVID related **** delays at the time of shipment via email and sent the **** Tracking Information for reference.


    Customer has not returned the order and it is currently in their possession.

Refreshed Collection, LLC is NOT a BBB Accredited Business.

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