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Average of 125 Customer Reviews
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Review fromRandy B
Date: 03/24/2025
1 starRandy B
Date: 03/24/2025
Atrocious customer service. Ordered a table cover on Sunday but didnt get the 20% first time customer discount. Monday morning at ****** (less than 24 hrs after order was placed) I contacted customer service but was told order was in production so first time customer discount cant be applied. Really? Someone cant refund 20% to my card? Less about cant and all about wont. This company has zero interest in doing the right thing. It should have been a very simple fix and my review would have been much better. And from the looks at other reviews, this is not a one time occurrence. Buyer beware.
Covers & All
Date: 03/27/2025
Hello *****, we're sorry to hear that you were unable to apply the discount to your purchase. Discounts can be applied on the cart page while placing an order. However, in this case, the order has already moved into production, and as per our standard process, we are unable to make any changes or apply discounts at this stage. That said, we truly value your feedback and will certainly take it into account to improve the customer experience.Review fromJa H
Date: 01/12/2025
1 starJa H
Date: 01/12/2025
These people make the customer work way too hard to resolve problems. Cover was cut short and did not fit properly. They want a video which they took 4 days to review then responded wanting more pictures. They have yet to offer a solution. Beware when ordering from these people, stuff not worth the money.Covers & All
Date: 01/16/2025
Hello Ja, we sincerely apologize for the inconvenience caused. Our goal is always to provide covers that meet the ordered dimensions and deliver efficient service to every customer. It is unfortunate that you encountered an issue. As we can see, our team has reached out to you and offered the best possible resolution. If you have any further concerns, please don't hesitate to contact us.Review fromAJ H
Date: 12/30/2024
1 starAJ H
Date: 12/30/2024
The cover backing scratches the stainless stain on the grill. I asked for a refund and they only gave me half of my money back.Covers & All
Date: 01/14/2025
Hello Art, we sincerely apologize for the inconvenience caused. We take pride in providing thousands of covers with a focus on quality and have not encountered such an issue before. That said, we see that our team has offered the best possible resolution. Your feedback is very important to us, and we will ensure it is shared with the relevant team to further enhance the customer experience.Review fromJeff S
Date: 12/28/2024
1 starJeff S
Date: 12/28/2024
The company refused to work with me on an issue where the wrong size was received. There was an error in the ordering software and they would not do anything about it. They have bad reviews where they sell on ****** where many customers have experienced the same bad customer service experience.Covers & All
Date: 01/01/2025
Hello ****, we sincerely apologize for the inconvenience caused. The issue has been escalated internally based on the details you provided. Please rest assured that our team is working to provide the best possible resolution to address your concerns.Review fromKate W
Date: 11/25/2024
1 starKate W
Date: 11/25/2024
DO NOT BUY FROM THEM!!!Worst product, not made correctly, and cannot get returned, refund, nor replacement!!!Wont work as shipped, sent photos showing them this, along with missing chain at bottom, and now ghosted!!!DO NOT BUY; FIND ANOTHER SUPPLIER - this company is in *****.Covers & All
Date: 12/03/2024
Hi *********, we sincerely apologize for the inconvenience caused. Thank you for bringing your concerns to our attention. We understand your frustration and sincerely appreciate your patience during this time. However, we have not yet received the required details from your side to proceed with your request. Kindly provide the necessary information at your earliest convenience, and rest assured that we will prioritize reviewing and addressing your concern promptly.
Please note that, as part of our standard procedure, all requests for replacements or credits must be accompanied by the relevant documentation. Additionally, as an organization, we are committed to maintaining consistency and fairness in the handling of all such requests, and therefore must adhere to established policies throughout the process. We appreciate your understanding and cooperation in this matter.Review fromAlexandra C.
Date: 11/21/2024
1 starAlexandra C.
Date: 11/21/2024
Defective Products, Poor Quality Control, and ************************* Tarps and All and ********************** and All share the same address and are part of Group Bayport, a conglomerate that owns multiple brands, including **********, Best of Signs, ***********, Circle One, Neon Earth, Bags By The Ocean, and Vivyx Printing. My experience with Tarps and All highlights serious issues with poor quality control, dismissive customer service, and a refusal to honor return policiesissues that seem systemic across these brands.I ordered custom tarps from Tarps and All, expecting them to meet the dimensions I provided along with the promised 1-2 inch leeway as outlined in their policy. I followed all their measuring requirements and confirmed the specifications with their design team. Despite this, I received defective tarps that were too small, lacked the additional leeway, and were completely unusable for my project.I provided extensive evidence to their customer service team, including photos and videos clearly showing the defects and discrepancies. Despite this, customer service was dismissive, repetitive, and unhelpful. They dragged out the process for two weeks, wasted my time, and ultimately closed my case without resolving the issue or honoring their return policy!This experience exposed their serious lack of quality control. The refusal to take responsibility for clear defects demonstrates a complete disregard for customer satisfaction and accountability.Given my experience with Tarps and All, and their connection to Covers and All, I urge caution before purchasing from either of these brands or any associated with Group Bayport. Numerous reviews across their brands reveal similar or worse issues, including defective products and terrible customer service. Avoid these companiesthey prioritize profits over quality, ethics, and customer trust.Covers & All
Date: 11/27/2024
Hello *********, we sincerely apologize for any inconvenience caused. We strive to fulfill orders accurately and ensure efficient service for all our customers. As we can see that our team has contacted you and provided the best possible resolution for your concern. If you have any further questions or issues, please feel free to get in touch with us.Review fromMichael M
Date: 11/11/2024
1 starMichael M
Date: 11/11/2024
Terrible customer service. Placed order needed to change to mesh. Called within 24 hours told it was in production already. Virtually impossible provided no evidence whatsoever. Refused to refund my money. Then said I could pay full price on the mesh. Also you get to talk to somebody from another country that you can't understand. This is unethical business practice Rip off slime *****. Take your business elsewhereCovers & All
Date: 11/13/2024
Hi *******, we apologize for the inconvenience caused. Unfortunately, were unable to make changes once an order is already in production. As per your concern, you can check your current order status through your account on our website.
As we can see that our team has reached out to you via email to address your concerns. Additionally, we value your feedback regarding communication and will use it to improve the customer experience.Review fromSteven Z
Date: 11/08/2024
1 starSteven Z
Date: 11/08/2024
I measured my pool based off of the guidelines from the website. When the pool cover arrived it was far too large for my pool area. I contacted customer service about a return and they told me they could not accept a return due to the custom nature of the product and would also not be issuing a refund. Would not recommend this company unless you have extensive knowledge of cover dimensions for a pool and how to measure or the extra money to eat the cost of the product because their guidelines for measurement will leave you with an ill fitting product.Covers & All
Date: 11/12/2024
Hello ******, we apologize for the inconvenience caused. The order was processed based on the dimensions provided, along with our standard leeway. Unfortunately, we are unable to take the return in such cases. As mentioned in the "How to Measure?" section on our website, we request exact edge-to-edge measurements, and we add 6" to 12" leeway on each side. If you have any other concerns, please feel free to contact us.Review fromKathleen P
Date: 11/07/2024
1 starKathleen P
Date: 11/07/2024
I ordered a cover but confused the measurements so got a cover that was too tall and too narrow. They offered me a 50% refund but somehow I went from $53 to $104. They said it might say $104 but that I would only be charged $51.50. Ive ordered custom items before and understood some extra cost if my fault but this was ridiculous. They now want me to pay shipping when my first order was free shipping. Im supposed to trust that Id pay $51.50 when the amount said $104? No. Their website now offers 30% off new orders. Youd think the world have offered that at least. They are money mongers.Covers & All
Date: 11/09/2024
Hello ********, we apologize for any inconvenience caused. After updating the dimensions, the price was adjusted accordingly. Our team has provided the best possible resolution, offering a deal even better than the current 30% discount for purchasing the new cover with the correct dimensions. You can view the detailed breakdown of the order amount in your account. While the grand total of the order shows $104.20, only $51.10 will be charged as the due amount. If you have any questions, please dont hesitate to reach out to our customer support team via call or chat.Review fromSeth K
Date: 11/05/2024
1 starSeth K
Date: 11/05/2024
Sent in custom order for a cover down to the inch. The cover came and was 18 wider than ordered. Apparently there policy is if its within 24 all is good. Thats ridiculous Im not talking about a couple inches its a foot in a half to big thus not able to fit on the concrete deck. If it was the size order on the invoice there wouldnt be any problem.Covers & All
Date: 11/08/2024
Hello ****, were sorry for the inconvenience youve experienced. Our pool covers are designed to be larger than the ordered size to ensure proper installation and complete coverage of your pool. Additionally, **** included standard leeway information on the product page of our website to provide customers with a clearer understanding. If you have any further concerns, please dont hesitate to reach out to our customer support team via phone or chat.
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