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Average of 125 Customer Reviews
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Review fromOlivia R
Date: 11/01/2024
1 starOlivia R
Date: 11/01/2024
Product was horrible quality and did not fit correctly. They would not give me a refund after showing them multiple times proof of my concerns. I highly discourage anyone from purchasing from them. Such a waste of money.
Covers & All
Date: 11/04/2024
Hello ******, we sincerely apologize for any inconvenience caused. After reviewing the details, we can confirm that your order was processed according to the material specified on the website and the dimensions provided, along with the standard leeway mentioned. However, we appreciate your feedback, and rest assured that our team will be in touch soon to address your concerns.Review fromTravis L
Date: 10/13/2024
1 starTravis L
Date: 10/13/2024
After going back and forth multiple times because they needed more information multiple measurements were wrong. At this point I was frustrated and asked to have the order canceled. All communication stopped. I tried to cancel the order online. No communication. I waited a month and then called, I was told they had tried to call me and left a message. I asked if they had any intention of following up? They werent sure. I asked for my money back, they ask if they could fix the measurements. I said no. They said they had to transfer me. This happened two more times. Finally before agreeing to refund my money they asked if I would like store credit instead!! All this company cares about is keeping your money. As close to fraud as I have ever seen. Unbelievably poor business.Covers & All
Date: 10/17/2024
Hello Travis, we are sorry for the inconvenience caused to you. We always look forward to offering the fast and efficient service to every customer. This is very unfortunate that you have faced an issue. The refund has been processed from our end. However, we will surely consider your feedback to make the customer experience better.Review fromLorraine M
Date: 09/26/2024
1 starLorraine M
Date: 09/26/2024
I accidently ordered the same order twice. I immediately realized and attempted to rectify it. I was told the order was already in production which had to be impossible due to the time of my order and when I realized it and got in touch with them. They then emailed and said my order was on hold **** thought it was in production. I asked them if my order was on hold why couldn't I cancel the mistake order and just get the original one. I then said if my order is on hold and they are making me pay for 2 orders of the same thing then I would like to cancel my order. They then emailed me again stating if I canceled I would get no reimbursement and I would lose all of my money. I had no choice but to go ahead with my order. Buyer beware...do not use this company. They take your money and that's where it stops. You will not be able to return or modify your order once they have your money. Zero customer service.Covers & All
Date: 09/28/2024
Hello ****, we apologize for the inconvenience caused. After reviewing the order details, we noticed that your request was received nearly 10 hours after the order was placed, by which time it was already in production. Unfortunately, this prevented us from making any changes. Please know that we highly value customer satisfaction and always strive to accommodate requests whenever possible. In this case, however, the timing made it difficult. We completely understand your concerns regarding communication and any confusion, and we appreciate your feedback, which will help us improve the customer experience moving forward.Review fromFedor T
Date: 09/24/2024
1 starThey mixed up the measurements on my order and refused to comp or exchange for the proper order.Review fromKimra G
Date: 09/23/2024
1 starKimra G
Date: 09/23/2024
Covers and all did not disclose any return policy when I placed an order on 8/26/24. My mistake for not checking. They will not refund $230 for an unopened order that is no longer needed because of a divorce situation. Said they made it a custom order, but they didnt. They asked for measurements and then said select the closest standard size. DO NOT BUY FROM THEM!YOU CAN NEVER RETURN!Covers & All
Date: 09/25/2024
Hi *****, thank you for your feedback, and were truly sorry for any inconvenience caused. We wish to assure you that our return policy is clearly mentioned on our website. After reviewing the registered details, we couldnt find any record of a size suggestion being provided. However, we can confirm that the order was indeed placed as a custom product, not a standard size. While we empathize your situation; we are unable to accept returns for custom-made items. If you have any other concerns, please dont hesitate to reach outwere here to help.Review fromAntonio S
Date: 09/17/2024
1 starAntonio S
Date: 09/17/2024
Zero Stars! But they made me give at least 1 to make the post.I made my 1st order on 9/2. I ordered a heavy duty tarp square in shape, of which I thought had the grommets spaced apart as the picture displayed that next to my order selection. Upon its arrival it was not correct. I am older and asked my daughter to help me make my online purchase and as she was reviewing their website she found a 2nd drop down menu below the original selections where you can change the selected spacing increments between grommets. I told her what I was wanting and she helped me placed the 2nd order on 9/10. The website stated easy returns so I attempt to return the 1st order and was denied. I was offered nothing at 1st. I asked for a contact # and was never given a direct line to speak to someone. Finally they offered a discount on a future purchase but I explained that I had already made a 2nd purchase and since It was the same day if they would cancel it and they did not. Nor did they credit back my credit card for the 2nd purchase that they offered me a discount to me already via email. Apparently, the 2nd order is now in transit and I have had horrible customer service during this process. They "claim easy returns but that is non-existent, and a confusing website with pictures misrepresenting what is actually being ordered. This all over an item costing $14.54 plus tax. This doesn't make me want to tell others to use this company regardless of the quality of the product. If the integrity of the company is this bad why would I ever do business or share with anyone else looking for similar products.Covers & All
Date: 09/19/2024
Hello *******, we apologize for the inconvenience you've experienced. Our goal is to provide efficient service to all our customers, and it's unfortunate that you encountered an issue. The images on our website are for reference purposes only. Since we cater to custom orders, each customer has unique needs, which is why we offer various grommet options to suit individual preferences.
As we can see, our team has contacted you via email and offered a refund, matching the discount offered previously as per your requirements. We request you to kindly check and revert us back. Moreover, we value your feedback and will use it to improve our customer experience moving forward.Review fromBill B
Date: 09/15/2024
1 starBill B
Date: 09/15/2024
Covers&All is denying repair for a cover that was delivered with a broken zipper, despite this warranty given on their website:"Covers & All offers a comprehensive 180-day (6 months) warranty covering product failures or ink problems due to manufacturing defects within this period."Covers & All
Date: 09/18/2024
Dear ****, we apologize for the inconvenience youve experienced. Our goal is to consistently provide high-quality products and services to all of our customers, and its unfortunate that you encountered an issue. After reviewing the details, our team has responded with the resolution as per your requirements. Kindly check and get back to us so we can proceed with your order. Additionally, we appreciate your feedback and will take it into account to improve the overall customer experience.Review fromGINA M
Date: 09/05/2024
1 starGINA M
Date: 09/05/2024
0 Stars is more like it. It's the same complaint as everyone else! They don't fit! This company can't even read a diagram! I want my $$$$. Horrible service. Horrible experience!Covers & All
Date: 09/07/2024
Hi ****, we apologize for any inconvenience this may have caused. Unfortunately, we could not find the information needed to address your concerns. Please log in to your account and raise a ticket, and our team will review it and get back to you with a resolution.Review fromTed K
Date: 08/12/2024
1 starTed K
Date: 08/12/2024
We recently ordered a triangular custom-sized sunshade from Covers & all. We read through the process of providing measurements very carefully. We did include mounting hardware in addition to understanding that this would reduce the measurements even further.We received the shade. I started by installing the two mounting brackets on one wall. As I attached the shade and stretched it to the third attachment point (the opposite wall) I realized that the shade was considerably undersized. Nearly two feet short of what was needed to reach the other wall. No matter how far I extended the mounting hardware, it just would not fit.In addition to this, the measurements that were provided to Covers & all were symmetrical so that the triangle would look even as it stretched across the two walls. Unfortunately, one leg of the triangle was shorter than the other leg so it looked uneven and crooked.We quickly notified Covers & all of the situation. After waiting two days for a response they asked us to provide them detailed photos and videos of the shade. We had to lay the shade out completely flat, and video a tape measure next to each leg of the shade. I understand this, but they also wanted photos of their label, overall photos, etc...A quite lengthy process to demonstrate their error. We waited and waited, and waited.I followed up with them after not hearing back for a few days. They responded that when we video'd the shade it was not laying completely flat and we needed to redo the whole process. I assured them that the shade was completely stretched and that the measurements were accurate that we provided.It's funny that a company that produces a shade nearly 2 feet to short, and uneven measurements calls someone out on their measurements especially when they are provided with the requested photo and video evidence.I can only advise you to think twice if you think this is a company that will stand behind its product.They did not for us.Covers & All
Date: 08/14/2024
Hello ***, we apologize for the inconvenience youve experienced. We are dedicated to delivering quality products according to the order details and our standard process, along with efficient service to every customer. We regret that youve encountered an issue. As we can see that our team has contacted you and provided you the best possible resolution on the same.Review fromRyan S
Date: 08/11/2024
1 starRyan S
Date: 08/11/2024
I ordered a cover for my patio on May 5, 2024. I placed the order with the specifications. I also spoke to the company following this to ensure everything was in order. On August 11, 2024, I called the company to find the status of the order. I was told that they allegedly sent me a design drawing to my email on May 7, 2024. Apparently, since I didnt respond, my order was cancelled, and I received a store credit, which was issued 5 days ago. I have no other correspondence from the company who unilaterally decided how to resolve this issue. I have searched my email and requested a forwarded copy of the May 7 email to verify. Not surprisingly, I was sent an email dated August 11th to demonstrate that this was in fact sent May 7th. When challenged, I was told that it was my fault for not responding to an email that they cant show me I ever received. *** asked that they return my money instead of providing me with a store credit. Apparently it will take 7 business days to potentially refund it. Im hopeful to receive a resolution to this issue.Covers & All
Date: 08/13/2024
Hello ****, we apologize for any inconvenience. We strive to make the process as simple as possible. Upon reviewing your order, we found that a designer comment notification was sent to your registered email and is also visible in your website account. Its possible the email may have gone to your junk folder. Our team also followed up with a call and notified you about the store credit issued. As stated on our website, orders with no activity for 90 days are automatically canceled, and the amount is credited to your store account. Per your requirements, a refund request has been initiated, and it will take a few days to reflect in your account, depending on your bank. However, we will surely consider your feedback to make the customer experience better.
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