Reviews

Review Details

• Review fromPeter F

  Date: 04/07/2024

  1 star

  Peter F

  Date: 04/07/2024

  Ordered a cover and when it came time to pay I put in my card to pay for it and a box popped up and said the order did not go through... so I went back and tried paying again and it did the same thing.The next day I get an email saying my order went through unfortunately two orders went through. When I contacted them and explained what had happened to their customer service rep she said she would see what she could do.The next day I get another email asking me to contact them. When I did, ******* ask if I wanted a refund to the card or a credit towards a future order. When my response was a credit to my card he then said it was too late and they couldn't do anything for me.The said part to all of this is I normally recommend them to my clients. I design outdoor living spaces and clients are always looking for covers. Ive ordered their covers in the past but will not in the future or recommend them to clients.
  

  Covers & All

  Date: 04/09/2024

  Hi *****, we sincerely apologize for any inconvenience you've experienced. While we continuously strive to simplify the ordering process and deliver efficient service to all our customers, we acknowledge that there's always room for improvement. Your feedback is greatly appreciated, and we've forwarded it to the appropriate team. They will reach out to you shortly to provide the best possible resolution.

• Review fromTodd F

  Date: 04/06/2024

  1 star

  Todd F

  Date: 04/06/2024

  ??????Easily one of the most frustrating **************** experiences of my life. I received the following text indicating a 15% discount for standard sizes and despite chats and phone calls. They INSISTED *********** AGAIN that no discount is available for standard sizes.CoversAndAlI: Last Chance!Enjoy 15% OFF Standard Size Adirondack ************* ****** 1 with code CART15. Secure your discount now! https:// kly2.io/364ZppS4 Text STOP to opt-out Maybe its a language issue but this became absurdly frustrating ??????
  

  Covers & All

  Date: 04/08/2024

  Hello Todd, We sincerely apologize for any inconvenience our recent communication may have caused. It has come to our attention that you received a message regarding items left in your shopping cart. Please be assured that the product in question is offered at a standard rate, with no additional discounts applicable, as our prices are already competitive in the market. We acknowledge that the text message sent was in error, and we are actively investigating the issue to prevent any future confusion for our valued customers. As a gesture of goodwill, we are making an exception in this case and issuing a refund of 15% of the product value to ensure your satisfaction. Thank you for bringing this matter to our attention. We truly appreciate your understanding and patience as we work to resolve this issue promptly.
  

  
  

• Review fromRay C

  Date: 11/29/2023

  1 star

  Ray C

  Date: 11/29/2023

  This company has people that can't use common sense and follow orders even when you send them a picture of the object that you need covered.A friend told me not to use them and I wish I would have listened.Poor customer service. I'm going to have to get my money back through a bank claim.
  

  Covers & All

  Date: 12/01/2023

  Hi *******, we hope this message finds you well. We are writing to extend our sincerest apologies for the unsatisfactory experience you recently encountered with our customer service. We deeply regret any inconvenience or frustration this may have caused you.
  
  We understand the importance of delivering prompt, efficient, and courteous service, and it is evident that we fell short of these expectations in your case. Please be assured that we take your feedback seriously and are conducting a thorough investigation into the issues you raised.
  
  We are committed to addressing the root causes of the lapses in our service and implementing corrective measures to prevent similar incidents in the future. Our goal is to consistently provide a high standard of service, and we recognize that we did not meet this standard during your interaction with us.
  
  We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
  
  Thank you for bringing this matter to our attention, and we genuinely apologize for any inconvenience caused. We look forward to the opportunity to serve you better in the future.

• Review fromMichelle B

  Date: 11/28/2023

  5 stars

  Michelle B

  Date: 11/28/2023

  I read reviews here after I ordered so I was nervous but everything went great for us. They were a week late but it was the holiday and they were very responsive. The covers are the perfect size for our odd shaped furniture and the fabric is stronger than anything weve had before - and at a much better price.
  

  Covers & All

  Date: 11/30/2023

  Hi ********, thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order! 

• Review fromRobert A

  Date: 11/28/2023

  2 stars

  Robert A

  Date: 11/28/2023

  Ordered 4 plastic curtains, 18" band on top, 42" clear plastic, 12" band on bottom, length ****', to include grommets every 12" across the top and a chain for weight at the bottom. Grommets are any where from *****" apart (was looking to overlap the ends), chain does not hold down for even a slight breeze. Ordered and paid for expedited delivery and was over a week late, blamed ****** hard to get a product from ***** to the East coast of the USA in under 24 hours. Was only willing to refund half the expedited shipping costs, would have quicker to have just gone with FREE standard shipping.Bottom line, the Chain Weights at the bottom waste of money, and make sure you give a month or two lead time. Customer
  

  Covers & All

  Date: 11/29/2023

  Hi ******, we deeply regret the delay in your order, which exceeded the initially anticipated delivery date. We acknowledge the reported issues concerning the grommets and the chain at the base of the product.
  
  It is important to emphasize that our products undergo individual customization, with our skilled personnel manually placing the grommets. While we strive for uniformity, we recognize that the alignment of the grommets did not meet your expectations. We appreciate your understanding of the distinctive nature of each item.
  
  In response to the delay, we have processed the maximum allowable refund. Regarding the concerns about the chain at the bottom, we suggest creating a concise video illustrating the issue. Please reach out to our team by submitting a ticket through your Covers and All account. Our dedicated team will promptly investigate and strive for a resolution to ensure your complete satisfaction.
  
  We value your understanding and cooperation.

• Review fromJody F

  Date: 11/27/2023

  1 star

  Jody F

  Date: 11/27/2023

  Horrible customer service. They didnt send what I asked for. After repacking the product which was a huge undertaking for the person I paid to assemble the tarp, covers all wanted pictures of the tarp! They didnt add the right number of grommets requested and would not take nor refund my tarp back unless they had pictures. Mind you, Im a senior citizen and am not paying another ***** to open this box!!
  

  Covers & All

  Date: 11/28/2023

  Hi ****, we apologize for the negative experience you encountered with our service. After reviewing your order details, we have found that the traps were ordered with grommets only in the four corners, and we processed the order accordingly. We do offer resolutions to our customers if there are any errors on our end, but we would require pictures of the errors from the client. As a custom business, we do not accept returns if there will not be any error on our end. This policy is clearly stated on our website's return and refund policy. However, as you have shared your feedback with us, we have passed the same to the respective team. They will contact you soon to provide the best possible resolution. 

• Review fromKathleen S

  Date: 11/21/2023

  2 stars

  Kathleen S

  Date: 11/21/2023

  Difficult to do business with. **************** is useless, but they think they are quite helpful. Heavy accent customer helper is polite, but very difficult to understand. Had to leave covers sitting outside in sun to loosen them up to get them on. Overall quality of covers not bad, except the covers look like they went thru a war zone with countless wrinkles and creases. The covers look awful even after having been left outside in the sun to try to loosen them ** in hopes wrinkles and creases fall out. **************** said to try using a hair dryer to remove wrinkles and creases. Seriously? Unfortunate because their website allows you to input exact dimensions, which is a very nice feature. Will see if next order is any better. Bottom line: decent quality but very wrinkled, very creased product looks awful but fits quite well. Covers were apparently made overseas in **********, ***** according to shipping documents.
  

  Covers & All

  Date: 11/23/2023

  Dear ********, we regret to learn of your dissatisfaction with the wrinkles on your order and apologize that our service does not meet your expectations. The heavy-duty material you selected has a vinyl-like texture, which makes creasing unavoidable. As each order is custom-made, there are no standardized folds. We make every effort to provide secure packaging, but we appreciate your feedback and have shared it with the relevant teams to enhance the customer experience. We are pleased to hear that you are satisfied with the product quality and fit.

• Review fromRoxAnne A

  Date: 11/19/2023

  1 star

  RoxAnne A

  Date: 11/19/2023

  Don't be fooled by their positive reviews as they don't publish the bad reviews which I would bet exceed the positives. Their customer service is so awful. I was promised a refund but to date, it is beyond the date they indicated I would receive it. Terrible, terrible, terrible company to do business with. I have also filed a claim with my bank.
  

  Covers & All

  Date: 11/20/2023

  Hi *******, we sincerely apologize for the inconvenience this has caused you. We certainly understand this is not the ideal experience and the level of service that you'd expect from us. As per the latest update, we can check that a full refund has been processed from our side and the team has also shared the transaction details with you. Please be assured that we will take stringent actions against all those involved to prevent such issues from happening again. We request you check for the refund and let us know if the issue still persists. We will look into it promptly.

• Review fromCory P

  Date: 11/16/2023

  1 star

  Cory P

  Date: 11/16/2023

  Do not buy! I bought three custom covers for a high-end outdoor sofa set, spending ~$500 to do so. I left the covers on for a month while I was on vacation, and upon return the fabric permanently stained my cushions. Despite the cushions only being stained where they came in contact with the fabric, they refused any sort of a refund. They do not stand by their warranty - "The *** Warranty protects against product construct and durability not attributed to daily usage, as well as any material defect." Their customer service is horrible. Spent hours with them, and at the end of the day, I'm walking away with no refund, and having to buy new cushions.Wishing I never found this company!
  

  Covers & All

  Date: 11/19/2023

  Hi ****, we sincerely apologize for the inconvenience this has caused you. We certainly understand this is not the ideal experience and the level of service that you'd expect from us. We are checking the details with the concerned department and shall get back to you in 2 business days. We will share the details to your registered email address. Meanwhile, if you require further assistance, we request you to reply to us back in the same ticket.

• Review fromRichard K

  Date: 11/14/2023

  1 star

  Richard K

  Date: 11/14/2023

  What they advertise and ship are not the same. **************** says too bad and says since its custom they wont give money back
  

  Covers & All

  Date: 11/19/2023

  Hi *******, we sincerely apologize for the inconvenience this has caused you. We certainly understand this is not the ideal experience and the level of service that you'd expect from us. We are checking the details with the concerned department and shall get back to you in 2 business days. We will share the details to your registered email address. Meanwhile, if you require further assistance, we request you to reply to us back in the same ticket.