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Customer Review Ratings
Average of 123 Customer Reviews
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Review fromShoeb H
Date: 06/09/2024
5 starsShoeb H
Date: 06/09/2024
I had a stellar experience with this company. There was a size mismatch on one of my cushions, and the promptly replaced it free of charge. The product, now 3 ******* later, is holding up much better than the original covers that came with the patio furniture.
Covers & All
Date: 06/11/2024
Hey Sho! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!Review fromDave C
Date: 05/24/2024
1 starDave C
Date: 05/24/2024
I had ordered tarp cover and I received the right size but the wrong color and the wrong quantity of grommet around the edge and when I call customer service I was told I had to email to get the complaint process started and a refund or replacement issued. Thank youCovers & All
Date: 05/27/2024
Hello ****, we apologize for any inconvenience caused to you. Upon reviewing the details, we confirmed that the tarp order was placed with ********************* color and "Grommets Only in the (4) Corners" option, it was manufactured accordingly. Additionally, upon placing the order, an immediate confirmation email was sent to your registered email address, containing all order details for your review. Our team has also contacted you via email to address your concern. If you have any further concerns, please don't hesitate to reach out to us.Review fromDavid G
Date: 05/24/2024
1 starDavid G
Date: 05/24/2024
Poor customer service. No refunds whatsoever, even for stock items. Not worth the risk if the fit is not good. I lost $200.Covers & All
Date: 05/28/2024
Hello *****, we apologize for the inconvenience caused to you. We do provide a resolution if there are any errors on our end, but your product was shipped according to the order details received. We understand that you ordered a standard-size cover, but as a custom business, all covers are made upon order, and we do not accept returns in this instance. As we can see, our team has contacted you and provided the best possible resolution on the same.Review fromDeborah E
Date: 05/19/2024
1 starDeborah E
Date: 05/19/2024
I was sent the incorrect size by this company. Even after speaking to a rep on the phone. Please be aware that they do not honor their claims and their customer service is terrible. But at your own risk.eCovers & All
Date: 05/21/2024
Hi *******, we apologize for any inconvenience you've experienced. As a custom business, our product page offers the option to input custom dimensions to match your specific requirements. Additionally, upon placing an order, an immediate confirmation is sent to your registered email, detailing all order specifics for your review. We've processed your order according to the dimensions and details received. However, ensuring your satisfaction is our top priority, our team has worked to offer the best possible resolution via email. If you have any other concerns, please feel free to contact us.Review fromRobert M
Date: 05/13/2024
1 starRobert M
Date: 05/13/2024
Your Website says you add 1-2 inches to selected small table dimensions. This is a misrepresentation. Our Order No. ________ does not fit. I would like a full refund. Judging from other complaints posted here, you do not give refunds, period. We think Covers & All should provide refunds in such cases, but your Owners seem to utterly lack common business sense. We are posting this so other buyers will not buy your products.Covers & All
Date: 05/16/2024
Hi ******, we apologize for any inconvenience you've experienced. Our aim is always to deliver products according to the dimensions provided, with the standard allowance as outlined on our website. We regret any issues you've encountered. Please be assured that our team will reach out to you shortly to investigate and address your concerns.Review fromGregory S
Date: 05/06/2024
1 starInaccurate website. Measurements are incorrect and they don't offer returns.Review fromRick W
Date: 05/04/2024
5 starsBetus is a great online sportsbook. They have great bonuses and the people there are very professional. **** is an amazing account manager.Review fromMegan G
Date: 05/01/2024
1 starMegan G
Date: 05/01/2024
If I could give zero stars I would. This company is an absolute joke. I ordered two covers. One of them was slightly big but it will work. The other is 2 inches too small. I have contacted customer service and they keep saying We have checked your order and allow me to inform you that we have provided the cover as per the requested size. I ordered a cover that is 66 long and I received a cover that is *************************************************************************** its not stretched out all the way. I am measuring correctly and it is stretched out. I have asked for a refund and they are only willing to give me a 30% refund. This is absolutely unacceptable. DO NOT DO BUSINESS WITH THEM!Covers & All
Date: 05/03/2024
Hi *****, we apologize for the inconvenience you experienced. The order has been placed for the cushion covers, and we allow for a size variance of 0" to -1" in width or depth to ensure a proper fit. This is explained on our website under the "How to Measure?" section. Based on the video and images you provided, the cover was made according to the ordered dimensions with a standard size variance. However, as your satisfaction is our priority, our team has offered the best possible solution that you were looking for. If you have any further questions or concerns, please don't hesitate to reach out to us.Review fromJaylen S
Date: 04/29/2024
1 starJaylen S
Date: 04/29/2024
STAY AWAYdo not waste your money.First time ordering a hot tub cover from this company. The cover did not meet the needs I needed and immediately less than 24 hours contacted customer service.After 48 hours they responded and to my dismay they do not refund money. All they offer is a reshoot of same item or a store credit.The material and durability will not withstand torrential rains and snow and they refuse to issue a refund for a product that cost more than $300. Unbelievable and disgusting. Stay away!!!Covers & All
Date: 05/01/2024
Hello, ****. We sincerely apologize for any inconvenience caused and fully understand the issue you encountered. Following the latest update, our team has proposed a mutually agreeable solution, which you found satisfactory. We consider this a valuable learning opportunity, as we continuously strive to offer our customers the best possible experience. Thank you for giving us the opportunity to rectify the situation.Review fromRICHARD L
Date: 04/08/2024
1 starRICHARD L
Date: 04/08/2024
Pretty simple. This company promotes 20 to 25% discounts on your first purchase all over the *** and their website and that is not how it works. Real example: I was going to purchase a $1200 pool cover. I went all the way to the checkout. I put in the WELCOME20 (It is descibed as a 20% discount storewide) and it took $50 off. I put in the COVER25 (It is described as a 25% discount storewide) and it took $75 off. I called customer support. They told me I did not read the Terms and Conditions. I call this misrepresentation. Very disappointed, ************************* ****** ********Covers & All
Date: 04/11/2024
Dear *******, we apologize for any inconvenience you may have experienced regarding our discount offers. It's standard practice for discount offers to have applicable terms, which are outlined on our website. Clicking on the offer will redirect you to the specific offer page where you can find detailed information. For your reference, here are the offer links : **************************************************** and ********************************************************; However, we value your feedback and will certainly take it into consideration to enhance the overall customer experience.
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