Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two transactions one on June 20th and one on June 23 for two 8 x 8 backdrops the first order I placed the wrong picture was uploaded so I contacted the company to correct it. They charge me $15 and then on Monday they told me that it was correctedand it was sent out and will be delivered June 25. Here is June 25. they also said that the backdrop was not corrected because was already shipped and I still have not received that backdrop then they told me I had to place another order and pay $151 for it to be delivered today which I made that purchase on Monday, June 23 and now that packagewill not be here until June 30 which they say on their website that they are located in the ************* and they are not. They are in ***** which my event is tomorrow June 26 and I dont have neither backdrop and I would like my money back for ruin a big moment for my family

  

  Business Response

  Date: 06/26/2025

  Dear Latoya, 
  
  We are sorry for the inconvenience caused to you. 
  
  Please find the attached invoices for your reference. We have received two transactions from your side:
  
  Order BS353803411750715052 – $88.89
  As per your previous conversation with our team, a refund for this order has already been processed.
  Transaction ID: pi_3RdIA1FRuT5xINCl0J7L237r
  
  Order BS353745591750468905 – $111.36
  This order was placed with Priority Shipping and had an estimated delivery date of June 25th. With Priority Shipping, there is an 89% chance of on-time delivery and an 11% chance of a one-business-day delay (June 26th). This information is stated on our website’s cart page next to the Priority Shipping option for customer reference. Please find the attached screenshot for your convenience.
  
  FedEx Tracking: 882204790191
  
  However, we understand your concern regarding the service and that the product is no longer useful to you. As your satisfaction is our priority, we have initiated a refund request for the $111.36 amount. Once approved, the refund will be processed within 2 business days, and depending on your bank, it may take up to 7 business days to reflect in your account.
  
  Please note, we have only received two transactions from your side, and a full refund has been processed for both. Unfortunately, we will not be able to offer any further resolution beyond this.

  Moreover, as we are a global business, we cannot guarantee the production location for each product or order. Your order may be manufactured either in the United States or at one of our international facilities.

  Once again, we sincerely apologize for the hassle and inconvenience. Your feedback is valuable to us, and we will certainly take it into account to improve our service.

  Thank you. 

  
  

  Customer Answer

  Date: 06/26/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23519382, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Latoya Coates

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to BestOfSigns misleading sales practices, poor customer service, inconsistent communication, and refusal to honor their own return policy after shipping me a product that does not meet the specifications I was assured of over the phone.1. Deceptive Material Recommendation I contacted BestOfSigns and clearly requested a durable, easy-to-clean, matte vinyl banner. The customer service representative advised me to select polyester, claiming it was equally durable and better suited for my needs. Trusting this advice, I placed the order.Upon arrival, the banner was not what I was expectingit was made from textile-like fabric, completely unsuitable for my needs. I reached out the same day and submitted a return/refund request via their website, but received no reply for over 48 hours.2. Multiple, Conflicting Offers When I finally spoke with a representative, refused to give me a refund:offered me 20% store credit.Then 50% store credit.then I was told I would receive a full refund once I returned the item and that they would send me a prepaid shipping label.3. Refusal to Provide Agreed Return Label Now, despite acknowledging in writing that I was expecting vinyl and not polyester, and even stating they are offering a full refund to meet my satisfaction, they are refusing to provide the return shipping label and are asking me to pay return shipping out-of-pocket. I also paid $100 in shipping for the original delivery, which they will not reimburse.4. Unprofessional Communication The process has been extremely frustrating, with inconsistent responses, representatives contradicting each other, and a complete lack of accountability for the advice given by their own staff. I was promised a return label, and now theyre trying to walk that back.Resolution Requested:A prepaid return shipping label as originally promised A full refund upon return Accountability for the misinformation and the poor handling of my case

  

  Business Response

  Date: 06/10/2025

  Thank you for your detailed feedback. We genuinely regret the inconvenience you've experienced and appreciate the opportunity to clarify.

  Our team recommended polyester fabric based on your stated requirement for a durable and photography-friendly material. While we understand your expectation for a matte vinyl banner, we do want to clarify that we had communicated that a matte finish is not available in the selected polyester option. The recommendation was made in good faith to provide the most suitable option for your usage.

  That said, your satisfaction remains our top priority. As part of our commitment to resolving this matter, we have issued a prepaid return label, and we can confirm that the returned product has now been received at our facility.
  We have accordingly initiated a full refund for your order, which will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your original payment account.

  We sincerely apologize for the frustration caused and appreciate your patience throughout this process. If you have any further concerns, please dont hesitate to reach out were here to assist you.

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for overnight shipping and was promised delivery by today. (May 15)Yesterday after 13h in communication with the company I as told delivery would be by tomorrow eod.After contacting them again now, I was told the same thing. After insisting I needed guarantees, I was told product will not be delivered.This made me have to rush and find a local **************** and this made me lose 3x the money I was going to make.

  

  Business Response

  Date: 05/16/2025

  Hello *******,
  
  We sincerely apologize for the inconvenience caused.
  
  We understand your concern regarding the delivery delay and truly regret the one-day delay due to unforeseen circumstances.
  
  However, as discussed with our support team, it was communicated that the product would be delivered by May 16th, and the tracking details were also shared with you via chat. As promised, the order was shipped, and according to the tracking information below, the estimated delivery date remains May 16th. It appears that you will be able to receive the package within your required timeframe.
  
  FedEx Tracking Number: 288693325970
  ****************************************************************************************************************
  
  As a gesture of goodwill for the inconvenience, a refund for the shipping charges has already been processed for your order. Please find the below transaction ID for your reference. 

  Transaction ID: ***************************

  We appreciate your patience and understanding in this matter.

  Thank you. 

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent over $700 with this company. One of their window signs I ordered was bent so I asked for a replacement. To have a $20 sign replaced will be nothing to this company, but the principle of them not complying with there satisfaction guaranteed statement is what irritates me.

  

  Business Response

  Date: 03/03/2025

  Hello ******,

  We apologize for the inconvenience caused.

  We always conduct a quality check before shipping and strive to provide friendly and efficient service to every customer. It is unfortunate that you encountered an issue. As we can see, our team has reached out to you and offered a replacement for the product you required.

  Additionally, we truly value your feedback and will take it into consideration to enhance the customer experience.

  Thank you.

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used BEST OF SIGNS and was a happy customer until this nightmare. Early December *********************************************************************** 2025, and provided all artwork on the order. There was some changes, so I had them cancel the first files to correct, so I know they got the files as I was sent a proof.Then once I had all files in order, changes made and was ready I sent the files via their upload system and some showed completed while others had size issues. I fixed those files insuring that these are under 2gig. I was see order on hold, and inquiring finding out files where not delivered, while the system provided showed they were delivered. Again, multiple times going back and forth a customer service team that speaks very poor English, adding to the frustration.After almost 2 weeks, I opted to send files via ****** drive. Uploaded all files and shared with ********************************** Followed up, and discovered they did not get files without notifying me. I resent access, and followed up days later to discover this file is still on hold.Best of Signs has been exceptionally poor on their handling of this order and with me a customer. This delay will cost us, and at this point getting these products my our event on January 3, 2025 is very unlikely.

  

  Business Response

  Date: 12/23/2024

  We sincerely apologize for the frustrating experience with the order and understand the disappointment. We deeply regret the communication difficulties, the issues with our file upload system, and the overall delay this has caused, especially given the importance of the January 3, 2025 event.

  We've reviewed the situation concerning your orders. We confirm that we received a chargeback for the initial order, BS329071871733195680 and refunded the order in full. Following the request to proceed with the revised order, we have made the necessary adjustments to order BS330072751733788519 and are currently processing it as per the customer's specifications.

  We acknowledge the multiple points of failure in our handling the order, including the technical difficulties with the upload system and the communication barriers. We are taking steps to address these issues internally to prevent similar situations from occurring in the future.

  We understand the time sensitivity of this order and are making every effort to expedite the artwork proofing, production, and shipping process. We have been keeping the customer informed of the progress and will continue to provide regular updates. We value Mr. ********* business and are committed to doing everything we can to rectify this situation and regain their trust. If you have any further questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered vinyl for box truck and billboard sign was delivered instead of automotive vinyl. Unfortunately whole order was unusable.

  

  Business Response

  Date: 10/24/2024

  Hello *******,
  
  We apologize for your disappointment with the product you received.
  
  Regarding your concern, the product was shipped with the same material specified on the website. Please see the attached screenshot of the product page and below product link for your reference. It features white vinyl with a thickness of 250 microns and a weight of 130 GSM, not automotive vinyl as you expected.

  ********************************************************

  Unfortunately, we cannot provide a refund, as the product was delivered as ordered. However, to ensure your satisfaction, our team has offered you a 40% store credit to your website account, which you can use for your next purchase within 180 days from the date the credit is added. Our team has also sent you an email regarding this.
  
  If you have any other concerns, please let us knowwere more than happy to assist you.
  
  Thank you!

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made several transactions for decals to be used on a show bus. Decals came out wrong size and wrong expected color. Decals would not stick to bus. Notified them immediately for them to talk down to me as if I didnt know how to apply the sticker. Have made several tickets for them to review and continually give excuses as to why they dont feel I should be owed a return. Company has failed to comprehend my complaint that this is a show bus and I have no access to it as its being judged in a competition. Its always an excuse with them. I will include every transactions made with them.

  

  Business Response

  Date: 07/31/2024

  Dear ******,

  We are sorry for the inconvenience caused to you. 
  
  Upon checking the order details, we can see that you have placed an order for the die-cut decal. On which, the size you select is the overall canvas size of your entire design and not the size of the artwork. Die-cut size depends on the overall size of the canvas. We will proportionally resize your artwork to match the height or width of the ordered size. The same is mentioned on the website product page. Considering the same, the size seems incorrect to you.
  
  Moreover, we can see that our team has sent you the artwork proof with the comment that the artwork provided to us contains neon colors, which we print in the **** color profile. As a result, there will be some variations after printing. Also, your artwork will be printed translucently (semi-transparent). We have received your approval on the same and processed the order accordingly.
  
  As per the above details, we are unable to find any errors in size or color. Also, after reviewing the images of the applied decal, we noticed that the surface is not smooth, and it is a newly painted bus. Fresh paint can create moisture, and a textured surface makes it difficult for the adhesive to bond properly. This is why the decal did not stick as expected. 
  
  However, as your satisfaction is our priority, our team has already initiated a refund request of your orders. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.
  
  If you have any other concerns then kindly let us know, we will be more than happy to assist you. 
  
  Thank You. 

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/27/2024 for a window decal. I paid extra for priority processing and shipping. I was supposed to get the proof from their design team within 2 hours. Waited for 6 hours - nobody got back to me. I contacted the company and they told me that they have too many orders pending and asked me if I could wait 2 hours more and they will get back to me with the proof. I waited for another 4 hours and they didn't get back to me. After going back and forth about 5 times, they finally came up with the decal - it was a painful process, the design staff would not follow my instructions. Finally 2 days later they shipped the merchandise - 5/29/2024. The decal was delivered on 6/3/2024, even though it was supposed to be delivered on 6/1/2024. Anyway, I got the decal opened it up and there were problems. First of all, the parts which were supposed to be white were NOT white - they were gray. Second, the size of the decal was supposed to be 40 inches by 44 inches, the actual size of the product was 40 inches by 32 inches. I contacted bestofsigns.com regarding the issues with my decal and basically got nowhere: they kept on bouncing me from one customer service rep to the other, then they told me that the quality is what it supposed to be and that it was my fault because I didn't put it up the right way, and they did not say anything about the size of the decal. This is the worst company I had the displeasure dealing with - HIGHLY UNPROFESSIONAL, just like their sister company - Bannerbuzz.com. I definitely DO NOT RECOMMENT THIS COMPANY!

  

  Business Response

  Date: 07/08/2024

  Hi ********,

  We apologize for the negative experience you had with us.
  
  We always try our best to provide the fast and efficient service to every customer. This is very unfortunate that you have faced an issue. 
  
  Regarding your concern, we processed the order with a pure white background. However, since you ordered a front adhesive decal, the white color appears slightly white grayish from the outside due to the glass effect. Generally, bubbles do not occur if the installation is done correctly. Additionally, we shipped the material according to the specifications stated on our website.
  
  We understand your concern about the size. However, the size you selected is the overall canvas size of your entire design, not the size of the artwork. The die-cut size depends on the overall canvas size. We proportionally resize your artwork to match the height or width of the ordered size. Considering this, we matched one of the dimensions, and the other part was set proportionally to maintain the artwork's integrity. Stretching the artwork too much would affect its appearance.
  
  The order has been shipped out as per the provided artwork, selected product and standard process. However, as your satisfaction is our priority and as a first-time customer, we can offer you full store credit to your website account. You can use this credit for your next purchase with us within 180 days from the date it is added. If this solution is acceptable to you, please confirm so we can proceed with the store credit process. Any other available discounts will also apply with the store credit as per the offer terms. To access the credit, you need to log in to your account using your registered email address, ***********************.
  
  We await your response. If you have any other concerns, please let us know, and we will be happy to assist you.
  
  Thank You. 

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21931071
  
  I am rejecting this response because:  the size issue with my order is not true, because I went to a local printing company placed an order with the same parameters as I did with the order I place with bestofsigns.com, and the local printing company, gave me the exact size I ordered - the size of the actual artwork/decal and not the size of the film that the decal was printed on.  Furthermore, the white color is actually white on my new decal which I ordered at my local printing business and not gray like bestofsigns.com gave me.  This is what bestofsigns.com employees are masters of - double talk and giving all kinds of excuses instead of providing the product which customers actually expect to get and pay for.

  I will never order anything from bestofsigns.com or their sister company bannerbuz.com - they are dishonest businesses which take advantage of the customers who are looking to save some money.  These 2 companies will lie through the teeth to get their potential customer's money and then provide inferior quality product and NOT what the customers order - for shame!

  I want a full refund!

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/13/2024

  Hello ********, 

  We are sorry to note your disappointment. 

  The product was manufactured according to our standard process and the approved artwork. However, since you do not require store credit and your satisfaction is our priority, we have initiated a refund request for your order. Once approved, the refund will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.

  If you have any other concerns then kindly let us know, we will be more than happy to assist you. 

  Thank you. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED ON MAY 9TH A STEP AND REPEAT BANNER ALONG WITH THE HARDWARE...THE BANNER WAS DELIVERED, THE HARDWARE WAS NOT. I HAVE REPEATEDLY SPOKEN TO THE COMPANY WHO HAS JUST GIVEN ME THE RUN AROUND, NO SOLUTION OR RESOLVE HAS BEEN MADE TO REPLACE THE HARDWARE.

  

  Business Response

  Date: 05/27/2024

  Hello ******,

  We are sorry for the inconvenience caused to you.

  We always look forward to providing efficient service to every customer. This is very unfortunate that you have faced an issue.

  Upon checking the order details, we can see that our team has contacted you via email and initiated the replacement process for hardware. Once the product is shipped out, you will be notified of the tracking details.

  Moreover, we will surely consider your feedback to make the customer experience better. If you have any other concerns, then kindly let us know; we will be more than happy to assist you.

  Thank you.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I designed and purchased a step and repeat banner from this company on April 3rd using 4 different logos. The designer revised the art but only utilized 1 of the 4 logos. I contacted customer service 3 times via chat to explain the issue but each time the proof was incorrect. Finally I was able to speak to a person and they were able to provide me with a corrected version on April 15th. During each conversation I was very clear that this product had to arrive by April 22nd and was assured that would not be an issue. On April 18th there was a status update saying that the product wouldn't arrive until April 24th, beyond the needed date. I again called the company and was told it had already been printed and that once it is printed they can not expedite shipping. If it hadn't been printed they would have charged me an additional $50 for shipping, even though it was their design team that did not pay attention to detail. It is now April 24th and the product remains in *********. The conference is today and therefore it is no longer needed. I feel they should refund my money as it was their mistakes that created the delay. They have taken no ownership to this and now our state conference is without a very important backdrop.

  

  Business Response

  Date: 04/27/2024

  Hi *****, we sincerely apologize for the inconvenience you've experienced. Our aim is to provide fast and efficient service to all our customers, and we regret that this wasnt your experience. After reviewing your order, we understand your concern about not receiving your product on time. We have therefore initiated a refund request for your order. Once it's approved, the refund will be processed within 2 business days, but it could take up to 7 business days to appear in your account, depending on your bank's processing time. Your feedback is valuable to us, and we have shared it with the relevant team to help improve the customer experience.