Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/06/23 *************** Vending Solutions placed an order for 2 car magnets through their website. Upon entering the address in "street address;" we selected the auto fill feature address that appeared. In the second bar labeled "street/road;' we entered the unit numbered for delivery. BestofSigns failed to add the unit number and now claims they cannot help us because they contacted ***** at a false email address at some name like ************ dot com which ***** surely doesn't use so be aware of this company as it's ***** based and not *** as stated. Scam, Scam, Scam, as product will never arrive

  

  Business Response

  Date: 12/15/2023

  Hi ****, 

  We are sorry for the negative experience you had with us. 

  Upon checking the order tracking details, we can confirm that the package was delivered on December 14th at 5:46 PM. We have verified with ***** that the package was delivered to the new address you provided, including the apartment number (APT 11A). For your convenience, we have included a tracking link below which displays an image of the delivery location. Our team has shared the email containing all necessary details and we kindly request that you review and respond to us. 
  
  ********************************************************************************************

  Moreover, ************ is a parent company of Bestofsigns. Please note that we cannot guarantee where production will occur for each product and order, as this information is clearly stated on our website. Also, as your feedback is important to us, we have passed the same to the respective teams to make the customer experience better.

  If you have any other concerns then kindly let us know, we will be more than happy to assist you. 

  Thank You. 

   

• Initial Complaint

  Date:12/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25 we purchased a few different pop up walls and pillow case walls with custom graphics. We paid ******* for the products and ****** for priority overnight shipping. They promised us delivery by priority overnight on friday dec. 1st. Priority overnight is a service from *** that delivers by 10am unless you are in a **** place. We are not - delivery was to ******* **********. The tracking number provided to **: 1Z 0X3 6F0 03 **** **** shows that these items were actually sent via ground and not priority overnight. When contacting the company, the response was automated saying we received the items on the day it was promised so no refund will occur. We got the packages at 2:20pm on friday, causing us to miss our deadline. We paid for a shipping method they did not use, but when asked the company insists that they did. They are straight up lying about that. When pressed the company now says well it also includes rush fee. You can't just use the official term of a specific shipping method and then not use that. That is false advertising. we paid for priority overnight shipping and they shipped via ground. we need a refund for the shipping costs - $******.

  

  Business Response

  Date: 12/11/2023

  Hi *****, we extend our sincerest apologies for the recent customer service experience that fell below the standards we aim to uphold. Your feedback is of utmost importance to us, and we genuinely regret any frustration or inconvenience caused during your interaction with our service team.
  
  In addition to addressing the service-related issues, we would like to provide clarity regarding the overnight charges associated with your order. It has come to our attention that there may be some confusion, and we want to ensure complete transparency in our communication.
  
  The overnight charges encompass not only shipping but also the expedited production of your order. This prioritized production process enables us to fulfill your order within a significantly shorter timeframe. Recognizing the importance of timely delivery, these charges contribute to the additional resources and efforts required to meet your urgent request. Further, we do not provide a specific timeframe for the order delivery as it can get delivered anywhere around the working hours of the estimated delivery date.
  
  We value your business and are grateful for the opportunity to rectify this situation. Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20983490
  
  I am rejecting this response because:

  This is just BS the company is using to make up why it wasn't shipped via priority overnight. If there are rush fees those should be separate line items in the receipt (they aren't). They used an official definable term from *** "Priority overnight" shipping that we selected misleading us into thinking they were using that service when they did not. We would never of bought the product from this vendor if priority overnight wasn't an option. This business runs on fall advertisements and creating loopholes that don't actually hold up. The fact of the matter is they lied to us on what shipping method was used, and they're lying now to try and make themselves look better. Everything says "shipping method- priority overnight" in our order and they used ground to ship. We need to get a refund for the $600 dollars we paid for priority overnight shipping. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/13/2023

  Hi *****, we appreciate your business and want to extend our sincerest apologies for any inconvenience you may have experienced with your recent order.
   
  After a thorough investigation into your concern, we want to clarify that there appears to be no error from our end. However, we understand the importance of your satisfaction as our valued customer, and we want to make things right for you.
   
  In consideration of the inconvenience you've faced, we would like to offer a 50% refund on the shipping cost associated with your order. This gesture is a demonstration of our commitment to providing excellent customer service and ensuring your experience with us is a positive one.
   
  Please be assured that we take your feedback seriously and will continue to work towards improving our processes to prevent such issues in the future. We value your trust and appreciate the opportunity to make amends.
   
  Kindly confirm how you wish to proceed further; we await your response. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
   
  Thank you for choosing BestofSigns. We look forward to serving you better in the future.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased acrylic letters to go on my church and the letters that I received are not the letters that is on the web site. And I order brown letters, which matches my building and was sent letters that are burnt orange. I paid %****** and have been unsuccessful in obtaining a refund or a replacement on my letters.

  

  Business Response

  Date: 11/29/2023

  Hi *****, 
  
  We are sorry for the negative experience you had with us. 
  
  After reviewing the information, we fulfilled your order according to the product details you selected. Kindly be advised that the image on the website is for reference only. We have included images that display the various thicknesses and colors of the letters.
  
  As we can see that you have selected the liberation sans font style, 3/16 Inch thickness and LC2234M (Brown) color shade from the attached color chart. Please find the attached invoice as well for your reference.
  
  Moreover, we have acrylic material in Red, Black, Blue and White colors only. For other colors, we use matt ***** pasting on top surface of acrylic. The same is mentioned on the website product page. As your selected color is LC2234M (Brown), the ******************* finish ***** has been pasted on the letters.  
  
  Our team has also shared the artwork proof so you can get an idea about the font design. We have processed the order same as per your approval on the artwork. Please find the attached artwork proof for your reference. 
  
  Unfortunately, we are unable to find any error on our end, as we have shipped out the product same as per the received order details. However, as your satisfaction is our priority, we can provide you with the 15% store credit of the order value to your website account. You can utilize the same with your next purchase with us (within 180 days from the date the credit will be added). If you are fine with the same, then kindly confirm so we can proceed further with the store credit process.
  
  Thank You. 

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order and paid with best of signs after not hearing anything for days I reached out to see what was going on I was told that some that some changes need to be made to my image at no cost to me and ask if I approve I said yes then was charged. I tried reaching out to find out why and got no help tried to speak to a manager and was told no I would not be connected to a manager. This company customer service is horrible and I still dont know why I was charged additional seems to be a a scam

  

  Business Response

  Date: 11/14/2023

  Hi April, 
  
  We are sorry for the negative experience you had with us. 
  
  As per your concern, our design team has sent you the comment below. They recreated the artwork as it was low in resolution and did not take any extra charges for the recreation. However, as your artwork contains white ink, they have suggested going with the no white ink to full white ink option, so the colors print solidly after printing and look better. They have also mentioned, "Kindly note that the price may vary with it." We have received your approval on that and sent you the payment link for the difference in the full white ink option.
  
  Designer Comment: 
  Dear Customer,
  We are sorry for the inconvenience; however, you have approved the order but still we have to clarify some important points regarding artwork.
  ? Product ID- *******:
     ? Issue: The provided artwork was low in resolution.
     ? Solution: We have recreated your artwork with similar fonts and graphics at no extra cost.
     ? Issue: Your artwork contains a white color which will be clear after printing.
     ? Solution: We suggest you the full white ink option. Also, the attached proof is as per the suggested option. Kindly note the price may vary with it.
  - Your artwork will be printed in solid colors and the gray background will be clear material itself.
  - Please note that We have increased the size of the stroke of butterfly within the selected product size to meet our standard production requirements of white ink.
  Please find the attached artwork proofs, and if you are satisfied with them, kindly approve them.
  PS: Delaying in approving the artwork may lead to a delay in shipping. The delivery date is subject to artwork approval.
  
  Upon checking the order details, we can see that you have already had word with one of our executives and got the resolution. He has downgraded the shipping as per your requirements. For now, there is a no extra charge. However, as you have downgraded the shipping method, we have initiated a refund of the difference amount in the order. Please find the transaction id below for your reference. 
  
  Transaction ID: ***************************
  
  Moreover, we can certainly understand your concern about the service, and we sincerely apologize for the same. This is not the ideal experience we want our customers to have at Bestofsigns. As your feedback is important to us, we have passed the same to the customer service team to make the customer experience better.
  
  Thank You. 

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, I decided to make a purchase for table runner from bestofSigns (order#BS303201201698310471) for an event scheduled on November 1, 2023 for two reasons. First, all the available on website of BestofSigns indicated that it is an **************** and it is located in Georgia. Second, the priority shipping indicated that I can receive the item by October 31 - the shipping cost was $15 which was very expensive but I chose it to ensure that I can receive the item for the event on November 1. On October 31, when I tracked the shipping information, I was astonished to find that the item was shipped from *****, a foreign company, and on that day, the item was still in ***** on October 31. Given the limited time, I see no hope the item would arrive on time. I sent a message to the company indicating that if the item cannot arrive on time, it becomes useless for me. I asked the seller to confirm if the item could arrive on time, if not, please cancel the order. I received an automatic message saying that they received my message and would get back to me soon. They never got back to me. I ended up without signs as the ONLY exhibition booth at the event and endured both emotional distress and financial loss. I contacted BestofSigns again on November 5, informing them that the item became useless for me, and asked for a refund. I again received an automatic messge and no actual folllow up. I called BestofSigns on November 6 again, and was told that they would refund only my $15 shipping cost. This is totally unacceptable. I highly suspect bestofSigns are engaged in fraud for the misleading advertisement. It is a foreign company from ***** but disguised as **************** in Georgia. They were using misleading information to deprive American companies' opportunity and at the same time deceiving American customers. This is a serious issue. Further, I have reason to pay for a useless item. Full refund plus my further loss is demanded.

  

  Business Response

  Date: 11/13/2023

  Hi ******, we apologize for the inconvenience caused by the delay in the delivery of your order. Despite our efforts to rush-construct and dispatch the order as per the schedule, it was unfortunately delayed in transit. Please note that we use reputable delivery companies such as *********** and DHL, but we have no control over any delays that *** occur during transit. As stated in our Terms of Use, BestofSigns is not responsible for any delays caused by third-party couriers.
  
  We are a global business with production units in *******, **********, and Georgia, as well as several units around the world. Each order is assigned to the most appropriate unit based on various factors, including production queues. This information is disclosed in our Terms of Use and is available upon request. To make up for the delay, we would like to offer you a full refund for the order and a $20 store credit to your BestofSigns account, which can be used in conjunction with any applicable coupon codes for future purchases. Please let us know how you would like to proceed. We value your business and look forward to hearing from you.

  Customer Answer

  Date: 11/13/2023

  Complaint: 20833874
  
  I am rejecting this response because:
  
  The business' response was ambiguous to me. It did not specify exactly what the "full refund" meant. Does it include my shipping cost as well? BestofSigns need to specify and clearly stated how many days would the refund go back to my account. Further, note that, due to the delay, I incurred over thousands' financial loss and more potential loss for lack of signs at the event - BestofSigns need to let me know how and if they will get this taken care of.
  I had a lengthy conversation with ***** representative who informed me that $15 shipping is sufficient to cover a SAME-DAY delivery within our country. I paid $15 but it took SEVEN days because it was an international package. ***** disagreed with BestofSigns' excuse in its response, stating that delivery from any packages from a foreign country, particularly *****, were unpredicted and unreliable.  They suggested I call my representative because this highly misleading information was associated with fraud. I am considering other actions as well to protect my rights. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/19/2023

  I hope this message finds you well. We are writing to sincerely apologize for the delay in the delivery of your recent order. We understand that timely delivery is crucial, and we regret any inconvenience this delay may have caused.
  
  At BeztofSigns, we take pride in providing our customers with high-quality products and efficient service. Unfortunately, in this instance, we fell short of our own standards, and for that, we are truly sorry.
  
  We want to assure you that we are actively addressing the situation to prevent such delays in the future. Our team is conducting a thorough review of our processes to identify areas for improvement and ensure a more seamless experience for our valued customers.
  
  We have initiated a full refund request amount paid for the order which includes the shipping as well as the product cost. Further, we will also add a $20 store credit to your account that can be used along with any other applicable coupon code for your future purchases.
  
  Once again, we apologize for any inconvenience caused by this delay. Thank you for your continued trust.

• Initial Complaint

  Date:10/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered signs from Best of aligns before and received them in the time we were told. This time we ordered signs , paid for expedited shipping and found out they were being a hipped from *****! How is that? An American based company not disclosing that your product comes from out of the country. If I would of known this, I would of chose a company who make a them here..

  

  Business Response

  Date: 10/17/2023

  Hi ****, 
  
  We are sorry to note your disappointment in regard to the delivery. We always look forward to delivering the product on time, however, upon checking the order details, we can certainly understand your concern. This is not the ideal experience we want our customers to have at Bestofsigns. 
  
  As per the order tracking details, the product was delivered on 16th October. Please find the below tracking details for your reference. 
  
  FedEx Tracking Number: 784864528527
  
  However, as you have faced an issue, our team has contacted you via email (on your registered email address with us) with all the details. We request you to kindly check and revert us back on the same. 
  
  Moreover, we are a global business. We have our production facilities inside and outside of the country. It cannot guarantee where the production will happen for each product and order. Your order may be manufactured in ***************** or abroad. The same is mentioned on the website Terms of Use. 
  
  Thank You. 

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After waiting weeks for the order to ship, when the item arrived the package was completely empty. Since by the time we contacted support it had already been 48 hours, no refund was issued instead they offered 20% off on our next order over $100. Avoid this site and go to a legit one that doesn't send empty packages.

  

  Business Response

  Date: 10/12/2023

  Dear ******, we apologize for the negative experience you had with us. We conduct a quality check on all items prior to shipment and ensure secure packaging to prevent damage during transit. We regret that you encountered an issue despite our efforts. We offer a 48-hour window to report any such issues so that we can promptly investigate and provide the best possible resolution. However, as your satisfaction is our priority, we have initiated a refund request of your order. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. If you have any other concerns, please feel free to contact our customer support team via call or chat.

  Customer Answer

  Date: 10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:09/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 different signs within days of each other. I was promised a proof and it took 5 phone calls and chatting through their website to get my order moving. Today, I received the stands for the signs, but no sign. I called and they promised I would have them by September 13.My second order is more frustrating, I sent updated art work for the banner and never received a proof. I was promised by their customer service agent I would receive the new proof within 4 hours, its now 6 hours later and no proof. I want to know who owns this company and is this the way they conduct their business. I will never use them again!

  

  Business Response

  Date: 09/20/2023

  Hi *****, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to fulfill your proofing requests promptly. Please be assured that we are working on this and resolve the issue as soon as possible.

  Order BS297741171693003971, Estimate Delivery Date: Mon, Sep 18th 2023. It was delivered on 9/18/23 at 10:24 AM via ***** Tracking: 783658307905.
  Tracking Link: ********************************************************************************************

  As you have mentioned, not receiving the graphics, we request you to open up the stands fully, the graphics are shipped pre-installed.

  Order BS297423461692655718, Estimated Delivery Date: Tue, Sep 19th 2023. It was delivered in two different shipments via *** on Friday, September 08 at 2:52 P.M, and Friday, September 08 at 2:52 P.M.respectively.
  Tracking Links:
  ***************************************************************************************************************************************************************************************************************************************
  ***************************************************************************************************************************************************************************************************************************************

  We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th of 2023, I placed an order for campaign signs to announce I am running for city council.The company failed to notify there was a watermark on the artwork, and it was not visible in the proof they sent. These signs cannot be used at all, and are completely useless to me.They claim the 'best they can do' is offer me a 25% discount on a new order. No apology, they declined to send replacement signs, and have stopped responding to my communications.

  

  Business Response

  Date: 09/16/2023

  Dear Deb,
  
  We sincerely apologize for any inconvenience caused by the watermark on the artwork. We want to clarify that the presence of the watermark was clearly communicated when we initially sent you the first proof on June 26th. Attached, you will find a screenshot of the designer's comments, which explicitly state that the watermark was communicated at that time. Additionally, the proofs we provided did include the watermark, and these were approved by you.
  
  We deeply regret any perception that we did not offer an apology or a suitable resolution to address this situation and clear up any confusion. We want to assure you that we have made every effort to find the best possible solution, and we kindly request your consideration in accepting it so that we can move forward towards a resolution.
  
  Thank you for your understanding and patience.
  
  Best regards,
  Best Of Signs

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a sign they keep putting my order on hold and wanting ***** for overnight shipping when I told them to ship normally then lie on chat and wont answer emails, then blame the customer.

  

  Business Response

  Date: 08/10/2023

  Hi *****, we are sorry for the negative experience you had with us. We always try our best to provide fast and efficient service, this is very unfortunate that you have faced an issue. As we can see that our team has contacted you and your order has been processed further in production. Once the product will be shipped out, you will be notified with the tracking details. However, as your feedback is important to us, we will surely consider it to make the customer experience better. 

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20439623
  
  I am rejecting this response because:

  your agent called me at 730am pacific time which is 1: a violation due to the time 2: yelled at me with her kids screaming in the background from her home overseas 3: I requested for it to be overnighted at no charge and she refused to accommodate me. 4: no one can ever reach you via email or call center unless its overseas time yet youre supposed to be based in ******* ***. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/11/2023

  Dear *****,

  We apologize that our service has not met your expectations. Our team attempted to contact you during the "*****" time frame of ****AM, but we understand if this was too early for you. We regret to inform you that we will not be able to provide you the overnight shipping. However, we are committed to your satisfaction and would like to offer you one of the following options. Rest assured that we will ship out the product along with one of the resolutions below. You can expect to receive both the product and a resolution from us. 
  
  1. Full store credit of the order to your website account. You can utilize the same with your next purchase with us (within 180 days from the date the credit will be added).  OR
  2. Full refund of the order. 

  Your order is currently in production, and you will receive tracking details upon shipment. Our team has contacted you via email as well. Kindly let us know how you want to proceed further with the order.

  Thank You. 

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I expect a full refund to my PayPal account immediately. 
  
  Sincerely,
  
  *******************