Reviews

Review Details

• Review fromMarc G

  Date: 05/24/2024

  1 star

  Marc G

  Date: 05/24/2024

  Stay away. No customer service. basic products. Production in ***** but still charge the same price as if they were located in the *** and if you have an issue with your order it is your fault - no refund or replacement.
  

  Best of Signs

  Date: 05/27/2024

  Hello ****, We apologize for the inconvenience you experienced. We strive to provide efficient service and affordable prices to every customer. It is unfortunate that you encountered an issue. Upon checking the order details, we can see that our team has contacted you via email and provided a resolution to your concern. However, we will surely consider your feedback to make the customer experience better. 

• Review fromTom J

  Date: 04/16/2024

  1 star

  Tom J

  Date: 04/16/2024

  So terrible. Their customer service is terrible. I cancelled my order, but I'm sure the product would have been just as bad.
  

  Best of Signs

  Date: 04/18/2024

  Hello ***, we apologize for any inconvenience you may have encountered. Our aim is always to provide efficient service to every customer. We're sorry to hear that you've had to cancel your order. Your feedback is important to us, and we've forwarded it to the relevant team to improve the customer experience.

• Review fromCHRISTIAN H

  Date: 04/06/2024

  1 star

  CHRISTIAN H

  Date: 04/06/2024

  Great prices, but they can't actually deliver and they take forever to actually process a proof for printing. They take more than the 48 hours they promise, and their customer service agents who operate on chat don't do what they say they will do. At least 4 different agents said they would upload a document, accelerate the proof process, or check in with a supervisor. None of them did any of that. I'm 10 days into an order and nothing has happened. Save your time and spend a little more money and use a company that will get you the products you need.
  

  Best of Signs

  Date: 04/08/2024

  Hello Christian, we are sorry for the inconvenience caused to you. We always look forward to offering fast and efficient service to every customer. This is not the ideal experience we want our customers to have at BestofSigns. As we can see, the product has been shipped out and you have been notified of the tracking details. However, as your feedback is important to us, we will surely consider it to make the customer experience better. We're pleased to hear that you're happy with the pricing.

• Review fromtom S

  Date: 12/23/2023

  1 star
  this company works of false promotions and then changing what is a stock option and now changing it to a stock/ custom option to avoid offering the discount on thier website. our order in *** was 102 and the new one is 132 even with the discount that is not blocked our order price has increased. this was talked over with a sales rep for hours not only wasting time but still never explaning how an option with bulk stock sizing is now a speciality option

• Review fromBrad M

  Date: 12/01/2023

  1 star

  Brad M

  Date: 12/01/2023

  I ordered a sample from best of signs to check the quality of the product and it was fine. When ordered there are no options for the polyester banner to be hemmed. When the sample arrived it was hemmed and looked amazing. So I proceeded to order $700-800 more of the same banner. All of the new banners came in unhemmed and not finished so I filled a ticket. The response from best of signs was that I had to request they be hemmed. Why? I assumed when the sample came in which was hemmed the other $800 would be as well. Now they are saying Im out of luck with $800 of banners that are unusable which I needed before Christmas and they are refusing to replace due to their error and lack of quality control.
  

  Best of Signs

  Date: 12/05/2023

  Hi ****, we are writing to sincerely apologize for the inconvenience you have experienced with your recent order of banners from Best of Signs.
  
  We deeply regret any confusion and frustration caused by the discrepancy in the hemming of the sample and the subsequent batch of banners. Your feedback is crucial to us, and we appreciate you bringing this matter to our attention.
  
  It appears there was a misunderstanding regarding the options for hemming during the ordering process. I understand that the hemmed sample set an expectation for the entire order, and we acknowledge our oversight in not explicitly mentioning the need to request hemming for the additional banners.
  
  To address this issue and ensure your satisfaction, we would like to rectify the situation. we have issued a replacement for the order which will be the same as your sample order. Once shipped, we'll share the tracking details with you. We understand the urgency of your request, especially with the upcoming Christmas deadline, and we sincerely apologize for any impact this may have on your plans.
  
  Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your business and look forward to the opportunity to restore your confidence in Best of Signs.

• Review fromDamien M

  Date: 11/28/2023

  1 star

  Damien M

  Date: 11/28/2023

  We are a non-profit and reached out to Best of Signs to create a step-and-repeat banner for us. We initially submitted an image of what we wanted with some notes and we were happily surprised to hear back from them with a design that was pretty close to what we wanted. We had some design back and forth on different fonts trying to find the right one. During this time we decided to make a small design change so we created an example image of the design change so the designer could clearly see what we wanted just like we did from the beginning. This is where it all started to go bad. We had a missed call from a ***** number and it was someone from Best of Signs asking that we give them a callback and ask for a Customer Support Designer. We have done this many times and also used their chat and are always promised a callback. However, this call back does not happen and days go by before we start reaching back out to them only to be caught in the same loop. At this point, we would strongly suggest that you question using this company as they do not follow through with what they say they will, they will give you the runaround, and they do not care about customer needs. We will be exploring a refund very soon as this appears to be a never-ending loop they put you in should you need customer service. Read all of the recent reviews and you will get a picture of what customers of this company are going through. I wished we had seen all of these reviews before we made our purchase because we would have definitely reconsidered our choice.
  

  Best of Signs

  Date: 11/29/2023

  Hi ******, we are writing to express our sincere apologies for the negative experience you recently had with our service, specifically in the finalization of the design and the missed callback requests. Your feedback is invaluable to us, and we want to assure you that we take it seriously. We understand how important a smooth and efficient process is, especially when it comes to finalizing designs and ensuring effective communication. It is regrettable that we fell short of your expectations in this regard.
  
  We acknowledge that there were challenges in the back-and-forth during the design phase, and we sincerely apologize for any frustration or inconvenience this may have caused. We are committed to providing a seamless experience for our customers, and it is clear that we did not meet that standard in your case.
  
  Additionally, we are truly sorry for the missed callback requests. We recognize the importance of timely communication and understand the impact that this oversight may have had on your experience. Please rest assured that we are investigating this matter internally to identify the root cause and implement measures to prevent such occurrences in the future.
  
  At BestofSigns, we strive to learn and improve from every customer interaction. Your feedback is an essential part of this process, and we appreciate your openness in sharing your concerns. We are taking immediate steps to address the issues you raised and will be implementing changes to ensure a more streamlined and efficient experience moving forward.
  
  Please be assured that we have forwarded this to the concerned department and they will get in touch with you at the earliest and have the order processed.
  
  Thank you for your understanding, and we look forward to the opportunity to regain your trust.

• Review fromLynne K

  Date: 11/22/2023

  1 star

  Lynne K

  Date: 11/22/2023

  WORST COMPANY EVER!!!! Item was supposed to arrive by Nov 7th. It is now Nov 22nd. They kept bumping delivery dates.....THERE CUSTOMER SERVICE IS NON EXISTENT....FILLED WITH EMPTY PROMISES, INSINCERE APOLIGIZES, MINDLESS BOTS AND SCRIPTED PHRASES. FInally today, to make up for delivery of an item that never arrived they offered 50% refund for THE SHIPPING COST OF AN ITEM THAT NEVER ARRIVED.....THIS COMPANY EMPLOYS IDIOTS.
  

  Best of Signs

  Date: 11/26/2023

  Hi ***, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience and the level of service that you'd expect from us. As per the latest update, we can check that the order is scheduled for delivery by today. We are following up with ***** for the same and have kept you in the loop for real-time updates. As a token of apology, we have initiated a refund request for the priority shipping cost. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. Feel free to contact us in case of any further queries.

• Review fromLaf. B

  Date: 11/10/2023

  1 star

  Laf. B

  Date: 11/10/2023

  Before placing an order I called this company to learn where they were located, where they manufacture, and where they shipped from. Because it was a time sensitive order, this mattered. The representative stated GA. I paid almost $100 to have the item rush delivered by that Friday. The artwork was approved a day everything seemed like it would be good to go. The Monday AFTER the item is nowhere to be found. I learned the item was manufactured and shipping from ***** and wouldn't arrive until a week later. This would be a week AFTER I needed it and I'd be out of town and unable to receive it. I was told by a Best of Signs representative that the package would need a signature to be received. I could reject the package and then recieve a refund. This package was dropped off at my home, without a signature, when I'm out of town at the conference I needed their item for. Needless to say, the package is no where to be found. Although Best of Signs claims to be a US business, all I've gotten is a call center in ***** and emails with nothing that resolves this issue. (1) Where is the item? and/or (2) where is my full refund?
  

  Best of Signs

  Date: 11/17/2023

  Hi *********, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
  
  We have initiated a full refund request for the order. Once approved, it will get processed in 2 business days and might take 7 business days to reflect in your account. We hope the issue is now resolved. If we could be of any more help, feel free to contact us.

• Review fromKenneth W

  Date: 10/30/2023

  1 star

  Kenneth W

  Date: 10/30/2023

  Subject: Disappointing Experience with Best of Signs Dear Best of Signs Team,I am writing this review to express my disappointment and frustration with the recent experience I had while using your services. I had high hopes for a smooth and efficient process, but unfortunately, my experience fell far short of my expectations.Over the course of four days, I encountered numerous issues with your website, which made it incredibly difficult to navigate and place my order. Furthermore, I was provided with the wrong link for submitting graphics, causing unnecessary delays and confusion in the ordering process.What compounded my frustration even more was the lack of effective communication with your team. Despite calling multiple times to seek assistance and resolution, I was repeatedly told that a supervisor would call me back, and an employee assured me they would contact me promptly. Unfortunately, these promises were not fulfilled, and I found the overall communication with your team to be unacceptable.To make matters worse, I made the decision to pay extra for a timely delivery, expecting that my order would meet the specified requirements. However, this expectation was not met, and my order was not delivered on time as promised.As a customer, I believe in giving feedback to help businesses improve their services, and my intention is not to damage your reputation. I genuinely hope that you can address these issues and work towards improving your customer service, website functionality, and adherence to delivery timelines. It is my belief that with the right changes, Best of Signs can truly become a reliable and customer-centric service provider.I look forward to seeing improvements in the future, as I would consider giving your services another chance if the necessary changes are made. Please take this feedback constructively and use it to enhance your operations.*******************, President and Founder Children of Fallen Heroes, Nonprofit
  

  Best of Signs

  Date: 11/01/2023

  Dear *******,
  
  We sincerely apologize for any inconvenience you *** have encountered. We recognize the paramount importance of a seamless and user-friendly website experience, and we genuinely empathize with the frustration you *** have felt. We acknowledge that our process *** not have lived up to your expectations, and we deeply regret any disappointment it has caused.
  
  Upon a thorough review of the situation, we understand how the information provided to you led to delays and confusion during the ordering process, highlighting the critical need for effective communication. We acknowledge that promises were made and regrettably not fulfilled, especially in terms of the timeliness of your order's delivery.
  
  In an effort to take full responsibility for our shortcomings, we are more than willing to refund the shipping fee you paid, ensuring your complete satisfaction. We greatly appreciate your proactive approach in bringing this matter to our attention, as it enables us to address and rectify these issues.
  
  At Best of Signs, we recognize that mistakes can occur, but we are committed to learning from them. Rest assured, we are dedicated to enhancing our processes to provide a superior experience in the future. Your candid feedback is invaluable to us as we strive for improvement.
  
  Once again, we extend our sincere apologies and thank you for your feedback.

• Review fromHeather S

  Date: 10/15/2023

  2 stars

  Heather S

  Date: 10/15/2023

  Fayejabanu is apparently their only employee that can handle wholesale sales tax refunds. I have spent a week and countless hours trying to teach Fayejabanu how resale certificates work and how they are not the same thing as being a tax exempt organization. He/She still isn't understanding the whole concept. How this business stays in business is beyond me. I've been looking into how to report them to the ***** because if they don't even understand the concept of resale certificates, then I guarantee their accounting books are screwed up. I finally told Fayejabanu to forget it and I'll eat the sales tax. My state will get double tax on the same item because I already charged my client the tax as well.Fayejabanu continues to email me back asking for my tax exempt number. I do not have a tax exempt number, I simply have a resale certificate for being a reseller.... I only get tax removed from items intended for resale (so the state doesn't get tax from the same item twice before it reaches the end user). Tax exempt organizations don't pay tax on anything.I don't understand why this is so complicated for a business such as theirs to comprehend. I can't be the only person reselling cheap marketing items for my independent design business.I have not had this issue with other similar online businesses.
  

  Best of Signs

  Date: 10/18/2023

  Dear *******, we apologize that our service did not meet your expectations. We strive to provide fast and efficient service to all our customers, but unfortunately, we failed to do so in this instance. We are sorry for any inconvenience caused. We have reviewed your order details and can confirm that we have issued a refund for the tax. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.