Reviews

Review Details

• Review fromMary E

  Date: 09/26/2023

  1 star

  Mary E

  Date: 09/26/2023

  If I could give negative stars, I would. WORST CUSTOMER SERVICE EVER. I paid $35 for expedited shipping for a table runner with my employer's logo printed on it. It was to be delivered on Friday, September 22 and Best of Signs sent the wrong address to ***** (the town they gave to ***** is over 1.5 hours from the location I put on the order. I never received the package. I have called about 4 times and each time have been given the run around. I asked for a manager and was told that all managers were busy. I was then instructed to email Feedback. What a joke! This guy in Feedback has also given me the run around and I was told that I am not receiving the refund until ***** returns the package. So, their lack of knowing how to send a correct address to ***** and the unlikelihood of ***** returning the package will leave me without a product and out of $64. Look at the responses to the reviews here...still just apologizing and giving everyone the runaround. Stay away from this Company!
  

  Best of Signs

  Date: 09/28/2023

  Hi ****, We are writing to sincerely apologize for a recent delivery error that resulted in your package being sent to the incorrect address. We understand the inconvenience and frustration this may have caused, and we want to assure you that we take this matter very seriously.
  
  We value your trust in our services, and we deeply regret any inconvenience this mistake has caused you. Rest assured, we are taking immediate steps to rectify the situation and ensure that such errors do not occur in the future.
  
  We will be reviewing and enhancing our internal quality control measures to prevent similar errors from happening again. This includes additional training for our staff and implementing more robust address verification procedures.
  
  We understand that you had placed trust in our delivery services, and we failed to meet your expectations in this instance. Please accept our heartfelt apologies for any inconvenience and frustration this situation has caused.
  
  Once again, we apologize for any inconvenience you may have experienced, and we want to assure you that we are taking all necessary steps to prevent such errors in the future.
  
  Thank you for your understanding and patience as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.

• Review fromWilliam L

  Date: 09/11/2023

  1 star

  William L

  Date: 09/11/2023

  Terrible Company to work with they do not stand behind their product!!! I Bought Truck signs from them for **** trucks, they know that they are Aluminum bodies and they sent Magnetic signs which will not work. they will not take them back and will not answer calls or emails. Do NOT order from this company!!!!
  

  Best of Signs

  Date: 09/14/2023

  Dear *******, we apologize that our service did not meet your expectations. After reviewing the pre-sales conversation and order details, we found that we were not informed about the truck model or body material prior to or after the order was placed. Unfortunately, this information was only provided after the order was delivered. We have processed the order same as per the received order details. Furthermore, we will not be able to accept return as each order is custom made and the same is mentioned on the website. However, as your satisfaction is our priority, our team has contacted you and provided you the best possible resolution on the same.

• Review fromHala S

  Date: 07/10/2023

  1 star

  Hala S

  Date: 07/10/2023

  A terrible company that will never deliver on what they promise. I have spent countless hours on the phone with their incompetent reps. ** order is over a month late. Will NEVER use them again.
  

  Best of Signs

  Date: 09/01/2023

  Dear ****, we would like to extend our sincerest apologies for the unfavorable experience you had with us. At Bestofsigns, we take pride in providing prompt and effective service to all of our customers, and we regret that we fell short in your case. We have thoroughly reviewed your order details and understand your concerns. While we acknowledge that you were not satisfied with our customer support team, we did find that you were able to communicate with one of our representatives and that your artwork was approved. Nonetheless, we value your feedback and have shared it with the relevant team to improve our customer experience. Thank you for bringing this to our attention.

• Review fromMARIA O

  Date: 05/27/2023

  1 star

  MARIA O

  Date: 05/27/2023

  I truly wish I'd have seen this before ordering over $550 from this company. I spent three HOURS or more dealing with them today. They charged me $124 for priority shipping and I've screenshotted their website guaranteeing that I should've received my order today but nope... it'll come 9 days later total. I could've gotten that by their free shipping they offer lol. They also are not based in Georgia, rather, the packages are send from ***** so that is a huge part of the problem. They blew me off today and offered half off shipping once I said I wanted to cancel the second order that hadn't gone to print yet and acted like I was unreasonable and it wasn't their problem when they state right on my page my order should've came today. Big mistake using them. Huge. Waste of time/money.
  

  Best of Signs

  Date: 09/01/2023

  Dear *****, We would like to express our gratitude for taking the time to provide us with your valuable feedback. We are sorry to hear that your orders encountered some issues with the delivery. We understand that you interaction with our customer support was not upto the mark. 
  
  We would like to share that our registered office is in US and the number available on the website is of US as well as can be of *****, however, we can't guarantee where the production will happen for each product and order. 
  
  Regarding your order BS290988781684729317, we have already issued a 50% refund on the shipping cost in the form of store-credit. You can utilize the store credit within 180 days, and the remaining amount in your store credit is $32.99. If you wish to order something, please feel free to do so. 
  
  Please be assured that we have taken immediate action by forwarding your feedback to our logistics team and implementing measures to prevent similar incidents from occurring in the future. Once again, thank you for bringing this matter to our attention.

• Review fromAlie D

  Date: 05/11/2023

  1 star

  Alie D

  Date: 05/11/2023

  This is by far the worst customer service and experience I have ever received. I placed an order large order of custom tents for work. We sent a pantone color and they confirmed in the closest color (Maroon). The item we received is like a burnt orange or copper. I have been contacting customer services for over a week now to get this corrected. They have 2 features when you call, 1 for new order or 2 for existing orders. Any option you select on 2 disconnects your call and tells you to use their chat feature. I have yet to get someone on chat to assist in under an hour. I started pressing 1 to get to their new customer department, of course someone answers there, but they cannot help. I was then told to email feedback @bestofsigns.com with photos and someone from their escalation team would contact in ***** hours, it has been 4 days. I call again and wait for over an hour yet again in a que where it says I am only caller #4. I was told that rep would be contacting me to resolve. I have yet to receive a single phone call or actual support so my hopes are not high that this will get resolved.
  

  Best of Signs

  Date: 09/01/2023

  Dear ****, we wanted to take a moment to thank you for sharing your feedback with us. We truly value your input and are sorry for any inconvenience caused by the error in the *** made by our production team. We want to assure you that we have issued a replacement for your order already. We apologize for any frustration you may have experienced while interacting with our customer support agent. Your feedback is essential to our ongoing efforts to enhance our services. Thank you for bringing this matter to our attention.
  
  

• Review fromShawn S

  Date: 03/27/2023

  1 star

  Shawn S

  Date: 03/27/2023

  Beware of this company. I was really excited to get our new table cloth cover with our logo. Unfortunately, it wasn't in the color we requested and it had two holes in the fabric. When I contacted the company on 3/17 for help, they requested photos of the packaging and the table cloth on a table. I explained that I couldn't provide a photo with the table cloth on a table, because we were renting the table for the show, but I did provide images of the packaging and a photo showing the color and holes. You can clearly see that the color is purple and there are two holes in the fabric. Despite the evidence, they requested more photos and have yet to replace the table cloth. It's now 3/27. Regardless of the color, the fact that there are two holes in the fabric should warrant a replacement. Frustrated with their poor customer service, I decided to go with another company to assure that we will have our table cloth in time for our show. I guess that $121 was worth losing a new customer and more business in the future. After reading all the complaints on this company, 30 in the last 3 months, I should have done more research and read their reviews. ****** learned.
  

  Best of Signs

  Date: 09/01/2023

  Dear *****, we would like to express our sincere gratitude for taking the time to share your valuable feedback with us. We apologize for any inconvenience caused and want to assure you that we have made every effort to assist you with the matter.
  
  Unfortunately, we were unable to validate the issue due to the absence of images in direct sunlight, which prevented us from facilitating a replacement or refund. Our escalation team has provided you with the best possible resolution, which we have thoroughly reviewed and verified. 
  
  We appreciate your continued support and eagerly anticipate the opportunity to serve you again in the future. If you have any further concerns or feel that the product does not meet your expectations, please do not hesitate to contact our escalation team at ************************

• Review fromPat S.

  Date: 02/27/2023

  1 star

  Pat S.

  Date: 02/27/2023

  I was very disappointed the two times that I ordered from this company. The first order was a banner that arrived late. The second was a table banner that I needed for an event and paid express shipping to receive it on time. It was in *****! The shipping indicated it would arrive in time. I called **************** and it was in *****! The fed ex tracking indicated it was shipped Standard. Not express. It arrived late and I didnt have a nice table banner for my event. I will never order from this company again. I hope I can return it and get my money back!
  

  Best of Signs

  Date: 09/01/2023

  Dear ***, We would like to express our gratitude for taking the time to provide us with your valuable feedback. We are sorry to hear that your orders encountered some issues with the delivery. 
  
  Regarding the custom banner, we regret to inform you that there was a delay of two days from our end. We would like to apologize for any inconvenience caused and have submitted a refund request on your behalf for the shipping charges. The refund will be processed within 2 business days upon approval. Please note that depending on your bank, the amount may take up to 7 business days to reflect in your account.
  
  As for the order of Table runners, we have already initiated the refund for the shipping charges due to the one-day delay caused by our logistics partner. 
  
  At our company, we strive to deliver high-quality products and superior customer service. However, we understand that there is always room for improvement. Your feedback is important to us, and we assure you that it will be used to ******************* experience with us. Thank you once again for your feedback and for choosing our company.

• Review fromJT L

  Date: 01/12/2023

  2 stars

  JT L

  Date: 01/12/2023

  Hello,I was sent my order on Jan 4th, 2023 and paid Express shipping method. I should receive my order by Jan 10th. Because I need those signs by Jan 12, 2023 for my business re-opening but I didn't get my order. So, I logged into my account and found my order still processing because I did not approve the art works. I used to work with Best of Sings and you guys are so amazing. I uploaded artwork and you guys printed it. shipping and done. This time, you asked me for approval. I do not always check my email. I am busy. So, I am really disappointed this time and I asked for help from customer service. They want me to try to understand their situation. Who cares about my situation? I should have received it by Jan 10th and now, I will receive it by Jan 19th. I ask them to help me get there earlier. I didn't ask overnight or some ridiculous requirements. I just want to get my order earlier. Earlier means before Jan 19th. Next Monday or Tuesday are ok but your customer service person wants me to use priority and priority overnight shipping methods. I already paid for the shipping method and you guys want me to pay more. I know I am not a big company, I am just a small business but when I started to deal with you. I trusted Best of signs. I just need to deliver earlier. That's all. Now, I have to find another printing company to help print the stuff for tomorrow. Please try to understand my situation.
  

  Best of Signs

  Date: 09/01/2023

  Dear **, we would like to express our sincere gratitude for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused and would like to assure you that we have sent you the artwork for proof to ensure that the image on the banner does not appear fuzzy after printing. Although this may have caused a delay, our main priority is to provide you with the best quality product possible. Furthermore, we attempted to follow up with you via phone to inform you of the fuzzy artwork, but unfortunately, we did not receive a response. We have carefully reviewed your concern and unfortunately, we were unable to find any additional information that could lead to a more favorable resolution. Regrettably, we are unable to provide any further assistance in this matter. While we understand your situation, we apologize that we cannot do more to address your concerns. Thank you for your understanding.