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Business Profile

Consumer Finance Companies

1st Franklin Financial Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for 1st Franklin Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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1st Franklin Financial Corporation has 380 locations, listed below.

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    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at my credit report and 1st Franklin had run my credit multiple times without my approval. They recently updated the website or something I can no longer sign into my account to pay my bill I do not have transportation and now I'm 2 payments behind I tried to set up a account again & now its telling me the security question is wrong

      Business Response

      Date: 11/18/2024

      please see the attached response.

    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute inaccuracies on my credit report related to Account Name: ********************************** Number: ************Open Date: 11/19/2021 As a victim of identity theft, I have filed a report with ***************** and the appropriate authorities. These unauthorized entries violate my rights under the Fair Credit Reporting Act (FCRA), specifically:Section 605B allowing for the blocking of fraudulent information resulting from identity theft,Section 611 providing the right to dispute inaccurate information,Section 623 mandating data furnishers to report accurate information.Enclosed are copies of my identity theft report and other supporting documents. I request prompt investigation and removal of these erroneous entries.Thank you for your attention to this matter.

      Business Response

      Date: 11/11/2024

      Please see the attached response.

    • Initial Complaint

      Date:11/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I opened the loan all the interest was added to the amount of the loan When I opened it which determined the amount of my payment I had to pay each month which was ****** monthly and that was the amount that came off the balance every month until I made a payment on 10/28/2024 that's when I noticed that they only applied ***** to my balance and ***** to the interest that I was already being charged for. I made them aware of the problem and they told me that that had installed a new system prior to making my payment which shows now that are charging you month to month interest now to the interest you were already paying. My last payment was ****** cause I'm trying to pay it off early but if they keep adding interest to interest that's not going to happen soon. Please help if I'm wrong I will apologize for mistake. But I think they didn't think I would notice. Thanks for your attention.

      Business Response

      Date: 11/11/2024

      Please see the attached response.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and asked whether or not my due date can be changed or my interest rate can be lowered I got the answer of no. I have been a customer for years and this is crazy high. Each payment I make everything goes to interest. This is causing a hardship and I cant work that much because of my sons schedule and him being disabled. I just need help.

      Business Response

      Date: 10/07/2024

      Please see the attached response.

      Customer Answer

      Date: 10/10/2024

       
      Complaint: 22362422

      I am rejecting this response because:
      I called on Monday to speak with ****** and I was told she wasn't there and they would have her call me. She didn't. They called today and asked for a payment which I have beeping saying I normally pay around the 15th. I asked about the call from the ****** and they said she isn't going to talk to me because she already said there is nothing they can do .So I am following up again with you because A this point it will never get paid. I don't work that much because of my child's current condition. You can take the shed if you want and it worth more than the loan itself. 
      Sincerely,

      ******** ****

      Business Response

      Date: 10/14/2024

      Please see the attached response.

      Customer Answer

      Date: 10/14/2024

       
      Complaint: 22362422

      I am rejecting this response because:

      Hello,
      I called on Monday and was informed that ****** was out and someone would call me back. However, that never happened. When I received a call about payment, I asked about the callback and if I could speak to her. The representative put me on hold and returned to say that ****** would not be talking to me about the same question. I wasnt given a chance to discuss my hardship.
      When I made my payment on the 15th and inquired about changing the due date, I was told it would be fine, without being informed that it would be considered late. I dont understand why my credit needs to be pulled again to address my hardship, especially since someone has already stolen my identity.
      I have followed the instructions from your first email and am now reaching out here. Calling hasnt helped; *** requested a manager twice but still haven't received a call back. Additionally, before my last payment, a staff member mentioned I could qualify for a lower rate, but now Im being told I cannot.
      Im not asking for muchjust to move my due date, which many companies accommodate, and for a lower rate so I can pay off my loan. Im struggling financially and cannot afford food or medication. My health insurance has been canceled, but you are still getting your payments.
      Thank you for your attention to this matter.

      Sincerely,

      ******** ****

      Business Response

      Date: 10/22/2024

      Please see the attached response.

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am contacting you regarding a fraudulent account that has been erroneously reported on my credit profile. As a documented victim of identity theft, I have already filed a complaint through ***************** to rectify this situation. Nonetheless, the following account remains inaccurately listed and is damaging my credit standing:Account Details:Creditor Name: 1st Franklin Financial Opened Date: 01/11/2023 Account Number: ************ This account is unequivocally not mine, and I demand its immediate removal from my credit file. The presence of this account is causing undue harm, and any delay in action will only exacerbate this injustice. I request your prompt and thorough intervention to resolve this issue.

      Business Response

      Date: 10/07/2024

      Please see the attached response.

    • Initial Complaint

      Date:09/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 1st Franklin Finacial, I do not have a contract with 1st Franklin Financial, they did not provide me with the original contract as i requested.

      Business Response

      Date: 09/26/2024

      Please see the attached response.

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As per 15usc 1611 Experian TransUnion and Equifax is criminally obligated. They are affably obligated for twofold the measure of the money charge as per 15 usc 1640.Furthermore, they are at risk for each fdcpa infringement as per usc 1692k. I'm requesting they eliminate this supposed obligation from my shopper reports, transmit installments to me for infringement. A supposed obligation being outfitted on your "credit" report is an infringement of 15 usc 16922b.(2) it is likewise publicizing to certain installment. Which is illicit. I'm requesting that you eliminate these Transactions from my report promptly as they are an infringement of my privileges as a governmentally protected purchaser under title 15 section 41. Concerning the records recorded underneath as a customer I'm requesting a cancellation of these ********** Consumer Financial ****************** ****************************. Cc Better Business Bureau. Cc State Senate. Cc Federal Deposit Insurance Corporation. Cc Comptroller of the Currency. Cc Federal Reserve System. Cc Credit and Insurance. ***************************. **************************

      Business Response

      Date: 10/07/2024

      Please see the attached response.

    • Initial Complaint

      Date:09/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The underlying company 1st Franklin Finance currently appears on my Transunion Equifax and Experian Credit Report as an account I did not open. It was open due to identity theft in which Experian, Transunion and ******* has forwarded theft documents receive from me to 1st Franklin Finance early August 2024 in which they have not complied under Federal law Fair Credit Reporting Act as it relates to identity theft. I have tried every possible way to resolve this matter amicably with 1st Franklin Finance. As 1st Franklin Finance have violated federal law, by not providing the credit bureau ******** Credit reporting agency notice to have there company name removed from my credit report due to identity theft. If this matter persist I will would be seeking compensation in damages per violation, ( Defamation, Negligent Enablement of identity Fraud, Violation of the Fair Debt Collection Practices Act ( including but not limited to Section *****) Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-a-F3.

      Business Response

      Date: 09/24/2024

      Please see the attached response.

    • Initial Complaint

      Date:09/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with First Franklin. I do not have a contract with them and they did not provide me with any information that i requested.

      Business Response

      Date: 09/24/2024

      Please see the attached response.

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company failed to verify my identity and initiated a fraudulent hard credit inquiry. This inquiry has made my credit score drop significantly and they will not remove the inquiry from my credit report.

      Business Response

      Date: 09/04/2024

      Please see the attached response.

      Customer Answer

      Date: 09/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    1st Franklin Financial Corporation is NOT a BBB Accredited Business.

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