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Business Profile

Internet Services

Point Broadband, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

Customer Review Ratings

1.26

Average of 35 Customer Reviews

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Review Details

  • Dan N

    Date: 01/07/2024

    Dan N

    Date: 01/07/2024

    Nothing but outages and horrible speeds for almost a year now. Can be out for several days and never offer to pro rate the bill. I currently pay for the 500mbps package and according to my last speed test i was getting 4mpbs. This is normal and do not expect a reply if you submit a ticket. It will go ignored. Thank goodness I have a cellular hotspot as a backup. Whats bad is, it can get better speeds and latency than "hardwired" fiber

    Point Broadband, LLC

    Date: 01/11/2024

    Hey ***! We apologize for the inconvenience. We became aware of network issues in your area in late 2023 and are working to rectify those issues with scheduled maintenance. We have made adjustments to your account and again apologize for the inconvenience. Thank you for being a Point Broadband customer! 

  • Chaz M

    Date: 01/06/2024

    This internet company will ***** you over. They false advertise a product that they do not back up. They do not have reliable internet (I KEEP PACKET LOSS ALL DAY AND NIGHT) Video gaming, especially shooter games, are not playable. They are not capable of fixing this issue because of greediness. They grew too large too fast and are now ******** OVER their customers by adding more and more customers with no enhancements to their internet. I have a year and a half worth of proof that this issue has not been fixed. packet loss. packet loss. packet loss. I have packet loss right now. I got on to play **** ** **** with my Saturday day...but cannot because of packet loss. IT IS WRONG that this company can get away with how much they do. Nothing about it is right. They ***** over so many people, including some of my friends and family.

  • Jacob C

    Date: 12/01/2023

    Their internet went out today. I call for assistance. After a hour on the phone I was told that they are going to change my plan from 25mbs down to 10mbs because of their underperforming equipment. They then tell me that my bill is only going to drop from 100$ to 80$ a month. I lose more than half my service and still pay close to the same price. How is that a good business practice? I now want nothing more than to find a new internet provider.

  • LINDA G

    Date: 11/27/2023

    LINDA G

    Date: 11/27/2023

    Lots of outages and down time. Would love to work from home, but can't because their service is not reliable. Was told by customer service that "I was getting a faster speed than what I pay for". I don't see how that is possible because all it does is spin mostly. Checked speed and it was 1.0/0.9
    ...now that is some GREAT service....Terrible! Can't wait till FPU gets their lines ran and connect so I can switch over to something worth paying for. If I could give this a negative star rating it would be more accurate.

    Point Broadband, LLC

    Date: 11/29/2023

    We appreciate your feedback. We respond urgently to any outages or network issues that we have control over and can resolve. Unfortunately, we do rely on several upstream providers and do not have control over their resolution time. We verified the provisioning on your account is correct and see no further action is needed at this time. Please know that our support team is available 24/7 by calling 844-407-6468. With documentation we are able to then adjust billing on the account as needed. We do recommend running any speeds test at speedtest.net to ensure accurate information. We appreciate you being a Point Broadband customer! 

  • Misyi D

    Date: 11/23/2023

    Misyi D

    Date: 11/23/2023

    My bill went from $59 to $89 in one month, and my internet is still down. Do Not Use This Company

    Point Broadband, LLC

    Date: 12/08/2023

    Hey Misty, we hate to hear that you're having issues and we're glad to help.  We looked over your account and the reason your internet is down, is because you were disconnected for non payment. Once you make the payment in that situation, we work to get your service restored as quickly as possible. Also, it looks like the bill increased due to a late fee for not making a payment with us by the due date.

    We want you to have a great service experience and avoid fees, we offer auto pay, as well as many other options to make sure your payment gets to us on time and we don't' have to interrupt your service!  Thanks so much!

  • Shauna E

    Date: 09/29/2023

    Shauna E

    Date: 09/29/2023

    Supposed to send a tech a couple weeks ago for signal test, never showed up. I called and was told signal test was good and wanted to know if I was ready to move forward with a package. Told her I want someone to come do the test they were supposed to do. Someone was supposed to come last Friday, no one showed. I called beginning of the week, was told signal test failed. We decided to try the 30 day money back. Someone was supposed to come install today arrival between 1-3. No one showed. I called just before 4. They contacted the tech, I was told they canceled the install because of 2 failed signal tests. No follow through from this company.

    Point Broadband, LLC

    Date: 12/11/2023

    Hey Shauna. I'm sorry that we are just now getting this review and responding to you but it wasn't showing in our dashboard as an open review. We apologize for the back and forth you've experienced and lack of communication. After checking with our operations manager, he did confirm that the location failed a signal test so therefore couldn't be installed. He stated he was able to communicate this information to you on Friday, 12/8/23. The reason the signal test failed is that the location is surrounded by obstruction. Again, we apologize for the lack of communication. 

  • Bobby B

    Date: 09/11/2023

    Bobby B

    Date: 09/11/2023

    Prior to Point buying Monster BB, I had no real issues. Customer service was great, quick and very responsive. Since Point took over , customer service has been slow, and I have experienced VERY long outages that I never had before. I work from home and I cant work without a reliable internet connection. If internet goes out on the weekend, it appears that they don't really bother with taking care of it until Monday rolls around.

    Point Broadband, LLC

    Date: 09/18/2023

    Point Broadband apologizes for the service issues you experienced. We will be having someone reach out to you and address any issues that you are currently experiencing. Customer service is our top priority, and we will strive to meet your expectations. Thank you for being a Point Broadband customer.   

  • Samantha F

    Date: 08/28/2023

    Samantha F

    Date: 08/28/2023

    I didn’t give this company permission to install their lines on my property. Even if they had permission these people did a terrible job laying their cables. They cut my existing internet service cable and caused me to be out of internet for 5 days until I was able to get my company to come out and fix it. Do you have any idea how hard it is to get ahold of someone when you don’t have data or internet? Thank for all the trouble I will never use their service.

    Point Broadband, LLC

    Date: 09/05/2023

    Point Broadband apologizes for the issues we have caused.  I have sent an email to Ms. ***** to make sure her issues have been resolved.  

  • Randall G

    Date: 06/14/2023

    Randall G

    Date: 06/14/2023

    Worst bang for my buck I’ve experienced in a long time. We pay a lot of money for very little service. I’m about ready to find another provider.

    Point Broadband, LLC

    Date: 07/27/2023

    Point Broadband will address any issues Mr. George is experiencing and hope to provide him with the services he needs and deserves.   

  • Joey M.

    Date: 05/26/2023

    Joey M.

    Date: 05/26/2023

    I’m sending to this location in hopes the parent company sees this and is able to do something to the local company because they truly need serious help in Orange Beach, Al. I come home one day to find my front yard tore up with people laying fiber optics in it with absolutely no prior notice that this was going to happen. Later when the internet options became available I signed up for 1 gig service on April 13 for installation on April 20. On the 18th I get a call saying I will need a missile burrowed under my driveway to install on my other side of house and it will be done by that Friday the 21st. No one showed to do this. I called the next week and couldn’t get through to local customer service and ended up calling main line. I spoke to Rusty and he said someone would reach out to me about the installation. Never heard from the local company. Called the local sales rep and he said someone would be out to install by end of week as they were waiting for yard to be marked for utility lines. No one showed the second week. I called the sales rep back on May 1st and said you have until Friday to get it installed or cancel the service. He called me back and said someone will be there Thursday to do it. No one showed that day or Friday. I told him to cancel and he said he would. I come home Tuesday morning on May 9th and people are tearing up my yard trying to install and do this missile bore. The installation was not cancelled like I asked and I had to run them off. I hope the parent company sees this and will inquire to the local company and make changes so things like this never happen again.

    Point Broadband, LLC

    Date: 08/17/2023

    Point Broadband is very sorry for the negative experience that you encountered. We will most definitely look into the events that you experienced and address accordingly.  

Point Broadband, LLC is NOT a BBB Accredited Business.

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