Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally challenge the incorrect information in my file, specifically the entry concerning CBE GROUP for an amount of $160.00. I emphatically state that this entry is erroneous as I have never received any bill or communication pertaining to this charge.My efforts to resolve this issue have been extensive. Earlier in 2023, I personally visited the Spectrum store to inquire about the inability to access my account and to scrutinize the dubious charge and my past statements. Disappointingly, the advice I received was to merely retry accessing my account after a few days, an instruction that has proven futile. The lack of concrete information about the alleged due charges, despite my proactive approach, is frankly unacceptable.Furthermore, I would like to draw attention to the concerning track record of the CBE Group, which has amassed a significant number of complaints as documented on the Better Business Bureau's website, a link to which is provided here for your reference: *********************************************************************************************************************************************** Therefore, I demand the immediate removal of this incorrect item from my file. If Spectrum maintains that I owe them any amount, they must communicate this directly, detailing the exact nature of the charges, through the email address they have on file for me. It is utterly irresponsible and frankly, deceptive to indiscriminately release my personal information to an unauthorized third party without first validating the alleged debt or notifying me of any pending charges.I have never established any account with **********************; hence I insist on the elimination of this account along with the related "late payment" notation from my credit report without further delay.A video demo that shows that the account cannot be logged in **********************************************************************************

  Business Response

  Date: 09/21/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Communications. I do not have a contract with The CBE Group **** they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 09/13/2023

  To whom it may concern. I am unable to provided document proof of request. My request was made over the phone and I possess no recorded evidence 

  Business Response

  Date: 09/18/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on September 14, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contract with The C B E Group Inc. I am not liable for the collection of this debt from CHARTER COMMUNICATIONS. Please remove Account ***********) from my credit report. This information has already been disputed on 8/6/2023 with no response from Equifax/Experian or The C B E Group Inc.

  Customer Answer

  Date: 09/10/2023

  Please see attached dispute letter sent to C B E and equifax on 08/06

  Business Response

  Date: 09/14/2023

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office by our client, ******* Communications, on June 20, 2023. Our records reflect that the account in question was satisfied on August 12, 2023, and we do not show that the letter attached with your complaint, or any other dispute was received by CBE prior to receipt of this compliant. Upon receipt, CBE forwarded your dispute to our client for review, and we submitted a requested for removal of our tradeline from the three major credit bureaus (Equifax, Experian, &TransUnion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE group has put a collections on my account. I have spoken with them VIA phone and told them that is not my account. They call 5 times per day and I tell them the account for Charters Communication does not belong to me. They have an address on file for me that I've never lived at.

  Business Response

  Date: 09/11/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection on July 13, 2023, by our client, ******* Communications. Upon receipt,we forwarded your dispute to our client for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on September 7, 2023. Our records show that CBE made phone call attempts to reach you at the phone number ************** beginning on July 17, 2023,through August 29, 2023. We do not show that CBE made more than 7 call attempts within any 7-day period in that timeframe, and we do not show that CBE ever made more than 2 call attempts on any given day. Based on your complaint, CBE has ceased collection activity on the account. If needed, our clients **************** can be reached online at the following website provided by our client: ******************************************************************  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20563884
  
  I am rejecting this response because:

  I did speak to *** on a phone call between the months of July-August. I explained to them that this account was not mine and to please remove me from their calling list. I asked where is the proof this account belonged to me and they provided me an address of *********************. ***********, **. ***** that I've never lived at and have never been associated to the address they provided. This debt collection is not mine. Thank you.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/12/2023

  *************************,
  Thank you for your response. CBE reviewed our conversation with you from July 24, 2023, and our agent was not able to discuss any specifics of the account as you were not verified as the correct party we were trying to reach. The CBE agent marked your number ************** as wrong,based on the incorrect address, but should have attempted to use another piece of information (Last 4 SSN, Date of Birth, etc.) for verification purposes.Based on that conversation, call attempts to ************** were ceased,however, on a subsequent call attempt to reach you at another number, a man that identified himself as your spouse, stated that the number was correct. We apologize to you for any inconvenience, and as previously stated, CBE has ceased collection activity on the account, and a request for removal of our tradeline from the three major credit bureaus (Equifax, Experian, & Transunion) was submitted on or around September 10, 2023. If you have not already, please visit the following website provided by our client for further information: ******************************************************************
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from CBE group regarding my ******* Wireless account. I contacted ******* Wireless and they confirmed that I do not owe them any money. I tried calling the number CBE text to me and it went to a recording. I wish to clear this matter up so it does not affect my credit.

  Business Response

  Date: 08/31/2023

  *******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Wireless. The account in question was returned to our client on August 30, 2023, and CBE has ceased collection activity. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for the Debt with ******** Communications. I do not have a contract with CBE GROUP, they did not provide me with the original contract as I requested. A collections account was added to my credit reports, but even using my personal identifying information, no account exists for me to review or pay on CBE's website. I want this collection account to be removed from all three credit reports.

  Customer Answer

  Date: 08/25/2023

  I previously sent verification request verbally through phone to someone who identified themselves as being with CBE Group. I did not receive a response. I also have a letter ready to be sent certified mail if needed. 

  Business Response

  Date: 08/30/2023

  Acadia Palocko,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 28, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20519368
  
  I am rejecting this response because:
  

  I want a confirmation that the collections activity will be removed from my credit report with any and all credit reporting/scoring agencies  

  Sincerely,
  
  Acadia Palocko

  Business Response

  Date: 09/12/2023

  **************,
  Thank you for your response. A request for removal of our tradeline from the three major credit bureaus (Equifax, Experian, &TransUnion) was submitted on or around September 3, 2023.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from CBE GROUP on my credit report. It says it was opened on 06/28/2023 for $160.00 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 08/25/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 23, 2023. Based on your complaint,CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against THE CBE GROUP PO BOX 126 ********, ** *****. I have no contract with this 3rd party debt collector. They also never notified me in writing and if they did please provide evidence that you notified me before parking this on my consumer reports without my consent. You are in violation of the ***** if this account isn't removed from my consumer reports I will pursue suit and remedy to a federally protected consumer. Account number listed on my consumer report is **********. I have never done business with CHARTER COMMUICATIONS delete this from my consumer reports. I am also questioning the account balance listed own my consumer report shows $394 but why is the original balance $393?I also have the right to privacy I need this deleted/ removed because I never gave you consent. You are also reporting inaccurate and incomplete information why are there payment terms of 1 month on this collection account but the name of THE CBE GROUP?If this is a collection account how can you put a status of "COLLECTION ACCOUNT. $394 past due as of Jul 2023"? I have never opened an account with THE ********************** remove and delete this immediately.Why is there a date opened? I have never opened an account with THE ********************** and if I have where is the evidence that gives you the right to report this on my consumer report? DELETE/ REMOVE.

  Business Response

  Date: 08/29/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for on May 27, 2023, by our client, ******* Communications. Our records show that CBE sent you an initial notice letter by mail on or around May 29, 2023,at the address provided in your complaint. To date, CBE has not received any notice that the mailing was undeliverable. Upon receipt, CBE forwarded your dispute to our client and asked that they provide us with validation. The validation was received and forwarded to you by mail on August 22, 2023. You also raised a question regarding a $1 dollar difference in the reported account balance that appears on your consumer credit report. While you noted that the reported amount was either $393 or $394, that apparent inconsistency is due to a varied rounding logic that was applied during the reporting process. The precise amount, along with other account information, can be located in the letter CBE mailed to you on or around May 29, 2023. Based on your complaint, CBE has requested for deletion of our tradeline from the three major credit repositories (Equifax,Experian, & TransUnion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 12 year old son has been receiving calls from CBE group in Iowa. He gave me the phone today and they would not tell me what they wanted or how they had his information. They had his full name, our home address and his phone number. He is a minor and when I told them, they would not give me any information about how they had his information. I called the number again myself, spoke to a supervisor who again would not give me any information despite the fact they had a minors private information and address. This is a violation, and as it is involving a 12 year old boy, it needs to be addressed.

  Business Response

  Date: 08/25/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has carefully reviewed our records and the phone calls that you have referenced. CBE was attempting to reach ****** ***********, regarding an account placed in our office by our client, ********** on July 12, 2023. We forwarded your complaint to our client for review and the account saltstaetterwas subsequently suspended for underage user. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. The account has been returned to our client and we have taken measures to prevent any future phone calls to **************. No date of birth was provided by our client, and we apologize for the inconvenience.eBay can be reached directly if you have any further inquiry.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received a call from company until signed for a insurance quote, the called 3 times a day. I answered once and told the to stop calling me. Since then they continue to call 3 times a day and when I answer there is a noise in the background and they just hang up and give no response. When I call the number back at ************ it just goes to a voice-mail everytime.

  Business Response

  Date: 08/18/2023

  *************************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records and we do not show we have made any phone call attempts to the number provided in your complaint, *************. If there is another number that CBE is calling or any further information you can provide, please send it to me by email at ****************************** so that the matter can be further investigated.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 08/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have sent u verification of the phone number and times 
  
  Sincerely,
  
  *************************************