Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB Staff - lj Consumer continues to receive collection calls from the company for someone named ******. The consumer is not the person they are looking for. This has been going on seven years. The company called today. The caller would not give her name. He has asked the company to be taken off their list. The company told the consumer several times he would be removed from the calling list. He continues to receive calls.

  Business Response

  Date: 10/19/2023

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records regarding call attempts to **************. As you indicated in your complaint, our records show that CBE was making phone call attempts to ************** in an attempt to reach another individual. We show that CBE began making call attempts on July 21,2023, and calls were ceased on August 8, 2023, when we were informed that we were calling the wrong number. On September 21, 2023, CBE again began making phone call attempts to ************** to reach another individual on a separate matter. The calls were again ceased on October 12, 2023, when we were informed it was a wrong number. We do not show that CBE made any phone call attempts to ************** prior to July 21, 2023, and we have taken measures to prevent any future phone calls and text messages from being sent to that number. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RECEIVED A CALL ASKING ME IF I LIVED IN ************ **, I DONT MY SON DID **** WAS ATTEMPTING COLLECT A DEBT FROM MY SON WHO HAS BEEN DEAD SINCE 2022 I CONTACTED **** AND GOT THIS NUMBER I GAVE TO CBE GROUP TO CLEAR THIS OFF MY CREDIT. 1-468713955011 THEY STILL WONT REMOVE HIS DEBT FROM MY CREDIT

  Business Response

  Date: 10/18/2023

  ***********,
  We have received your complaint and it is important to us. The CBE Group (CBE) has forwarded your complaint to our client, ********** for review and we have taken measures to cease any further communication attempts regarding this matter. Our client can be reached directly if you have any further questions.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20726328
  
  I am rejecting this response because:THEY ARE AN ILLEGAL ENTITY FOR ***** THEY WERE PROVIDED WITH ****** RESPONSE CODE TO REMOVE ALREADY AS WELL.

  THEY REFUSE TO LISTEN OR PROVIDE ME WITH PROOF OF MY INVOLVEMENT WITH MY DECEASED SON'S BILLING!!! YET THEY ATTACHED THE **** TO ME BY ASSOCIATION. PLEASE PROVIDE ME WITH YOUR REGISTERED AGENT FOR ***** THAT THEY MUST PROVIDE UPON DEMAND!! FAILURE TO DO SO WILL RESULT IN FURTHER ACTION!
  
  Sincerely,
  
  ***********

  Business Response

  Date: 10/23/2023

  *************************,
  Thank you for your response and we understand your frustration. CBE is not a data furnisher for **** and this matter was not reported to any credit bureau by our organization. We do not have any business relationship with you and CBE was not trying to reach you, as you are not tied to this matter. Based on our initial communications via phone on September 27,2023, CBE ceased all communication attempts to the number and address provided, as we were informed that the party we were trying to reach is deceased.  Please reach out to **** directly if you have any further concerns, and we apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to my rights under the state and federal fair debt collection laws, I hereby demand that you immediately cease all calls and communications with me in relation to this account. It is not my account, nor I do not owe $100. Stop sending collection notices to my house! Please forward this complaint to the CBE Group. Thank you!

  Business Response

  Date: 10/16/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client for review and based on your complaint, CBE has taken measures to prevent any further communication attempts to you.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME CBE GROUP ACCT #: ****** BAL. $801 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 10/09/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, **************** Works, and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group has now called me twice claiming a collection effort for a camera being leased on behalf of their client - ****. They have my name and address but the email address and username they are asking me to verify are not mine. They are seeking collections for some mysterious reason for a roughly $102 transaction. This transaction is not mine and I have never used **** to sell (or lease) an item. I have purchased a small number of items over many years from the site similar to online purchases I have made from Amazon or other warehouse types of sites. **** would have my name and address (for shipping the products) but this mistaken indentity has come back to me a second time with CBE Group's phone call today. The last time they contacted me they said the case was resolved but now it's been a few months and they are starting all over with the collection calls. I have made it clear that they have incorrect email and username info and that I have never used **** as a selling website. Only rare/occasional purchases (which I will never do again).This complaint is to stop them from contacting me and to remove my name and phone number from their contact list.

  Business Response

  Date: 10/04/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********** and requested that they provide us with validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has taken measures to prevent any further phone call attempts to **************.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to call this number but all I get is a recording to verify that it is me. I am constantly checking my credit score and have found nothing that is delinquent! I do not want this to affect my credit rating.

  Business Response

  Date: 09/28/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On September 21, 2023, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, further detail or validation was requested and will be forwarded to you by mail upon receipt. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collections call from CBE Group for another individual with similar name. Second time this has occurred.

  Business Response

  Date: 09/28/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Based on your complaint and our phone conversation with you on September 25, 2023, CBE has taken measures to prevent any future phone calls to the phone number **************. We apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE filed collection that directly impacted my credit report. I called CBE and spoke to an agent about the matter. The agent was unable to find "my account" via name search or amount due. The agent wanted me to provide detailed personal information such as SSN which I declined. The original creditor is listed as ************ light and coke com". The creditor lists the account being open in August, 2023 and delinquent in September, 2023 in the amount of $2048. This company appears to be located in *********, *********. I am a ********** resident and have never lived out of **********. It appears the company is a utility. Account number listed **********.

  Business Response

  Date: 09/22/2023

  *********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has carefully reviewed your dispute and the account placed in our office by our client, *********** Light and ************* In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon receipt, CBE forwarded your dispute to our client for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account. To have this matter further investigated, please reach out to our clients **************** at **************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I&#**;m enclosing a copy of paperwork concerning a dispute my husband and I are having with ******* as our former cell phone provider.We discontinued our service with ******* on May 24, 2023. They continue to bill us as if we were still their customer. They have sent the claim to a collection agency which troubles ** greatly. We dealt with two ******* ******* stores and they insured us there would be no problem changing providers.We realize the collection agency is in **** but we thought you might be able to give us a suggestion of any other way could handle this. Our good credit name is very important to us.Thank you for any help you can give us. Sincerely,Additional Information:RE: ******* dispute Attached please find a copy of the collection notice we received. I&#**;ve also included a copy of the invoice/contract we signed with *************** when we changed our service provider from ******* to Xfinity. NOTE: the date of the change was May 24, 2023. On that date, we were no longer ******* customers.Xfinity explained to us that the industry standard is once a phone number moves from one provider to another, it flags the previous carrier of the change.For years we paid our ******* bill by automatic deduction from our checking account. We went to two different ******* stores in ******* ** and were assured there would be no problem once the change was made.On June 10, 2023 $128.60 was deducted by *******. We imagined that covered the part of May that we still had ******* (ending May 24th).We have called CBE twice. Each time we&#**;re given a different amount owed and there&#**;s no satisfaction when we inform you we are not ******* customers. My husband was actually asked for his social security number; which made no sense to us.The fact our credit has NEVER had a blemish, we are terribly upset by this, especially when the fault is with ********#**;s record keeping.

  Business Response

  Date: 09/26/2023

  **** and ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless, for review, however we did not receive any further documentation or attachment as referenced in your complaint. CBE asked that our client provide you with validation and it will be forwarded to you by mail once processed. Our records show that CBE had one verbal communication with you on July 31, 2023. Based on that call, the account was marked as disputed and collection activity was ceased. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the business to pay off my collection, but there number is disconnected and I can not find a email to email anyone. Now I have a collection on my credit that I have no way of contacting them to get the issue resolved. Very unprofessional.

  Business Response

  Date: 09/21/2023

  Patical Banks,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office by our client, ********************** ****************** Our records show that you were able to successfully reach a CBE agent on September 20, 2023 and the matter has been resolved. An account satisfied letter will provided to you by mail.
  Sincerely,
  *************************
  CBE Compliance