We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

The C B E Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 364 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An account was placed under my name erroneously. Since then, you have damaged my name, and my credit. Your company has entered derogatory information into my credit file. I'm requesting the account to be deleted from your company records and the three major credit bureaus (Equifax, **** Union and Experian) under the provisions of 15 USC Section 168li of the Fair Credit Reporting Act, The company failed to validation of the debt in conformance to my rights under the Fair Debt Collection Practices Act (FDCPA). Please note, that this is not a refusal to pay, but rather a statement that your claim is disputed and validation is demanded. (15 USC 1692g Sec. 809 (b))In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. Deleted from your company records and all major credit bureaus Equifax, **************, Experian and Innovis. ***

      Business Response

      Date: 12/30/2024

      Dacroi *******,
      We have received your complaint, and it is important to us. The CBE Group (CBE) submitted your complaint to our client, and we requested that they provide us with validation regarding the matter in question. The validation was received and forwarded to you by mail on December 23, 2024. Our records show that CBE sent an initial notice letter to you by email on or around June 30, 2024, at the address listed in your complaint. Our records do not show that CBE had received any prior dispute or request for validation.Based on your complaint, CBE has taken measures to cease any further communication attempts to you.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 01/01/2025

       
      Complaint: 22721765

      I am rejecting this response because: no proper validation information has been provided to substantiate the legitimacy of this account.
      Under the Fair Credit Reporting Act (FCRA) and/or the Fair Debt Collection Practices Act (FDCPA), I am entitled to receive detailed documentation that verifies:
      The origin and validity of the debt.
      Evidence that I am legally obligated to pay the debt, including any signed agreements or contracts.
      The lack of proper validation raises serious concerns about the accuracy of the information being reported. I respectfully request that this matter be resolved by:
      Removing the disputed account from my credit report.
      Providing a formal written acknowledgment of this resolution.
       
      Sincerely,

      Dacroi *******

      Business Response

      Date: 01/06/2025

      Dacroi *******,
      Your rejection has been forwarded to our client for review.If there is any further documentation received in our office, it will be forwarded to you by mail. A request for deletion of our tradeline from the three major reporting repositories (Equifax, Experian, & **********) was submitted on or around December 29, 2024, and CBE ceased collection activity on the account upon receipt of your complaint.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:12/19/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 81 years old and I keep getting harassed by The CBE Group saying I owe a bill from 1977. 47 years later. And now they are threatening to take what little money I get. I have never lived in ******* and they keep telling me I did. I know where I have lived in all my 81 years of living and I never lived in *******.

      Business Response

      Date: 12/20/2024

      *** ******* ***
      We have received your complaint, and it is important to us.The CBE Group (CBE) has forwarded your dispute to our client for review, and we have taken steps to prevent any further phone call attempts to you. The previously requested validation information has been received in our office and was forwarded to you by mail on December 19, 2024. Once CBE receives any response or decision related to your dispute, it will also be forwarded to you by mail. Our office can be reached by phone at ************** if you have any further questions or concerns.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a FRAUD. They are harassing me and family members about a debt I have no knowledge of!!!!If you read the reviews on line I am not alone! They call, ask personal questions before identifying themselves or what they want!I want ALL contact STOPPED immediately.....I do NOT want my family members contacted, I WANT ALL inquiries removed from my credit reports IMMEDIATELY. This company is not legit.

      Business Response

      Date: 12/09/2024

      **** ********,
      We have received your complaint, and it is important us. The CBE Group (CBE) has reviewed our records related to your complaint and we show that an initial notice letter regarding the matter in question was sent to you by mail on or around November 30, 2024, at the address provided in your complaint. Our records do not reflect that CBE has made any other communication attempts of any type to you regarding this matter, and we do not show that CBE has ever made any phone call or text message attempts to the phone number provided in your complaint, **************. CBE is not a data furnisher for our client and the account was not reported to any credit reporting bureau by our organization. Based on your complaint, CBE has taken measures to prevent any future communication attempts from being made to **************, and the account has been returned to our client. They can be reached directly if you have any further questions or concerns.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:12/03/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is not my debt. My family insurance has paid all medical bills at 100%, since the birth of my baby girl on *********************** a result, please cease and desist all calls and contact with me immediately!

      Business Response

      Date: 12/09/2024

      ******* ******,
      We have received your complaint, and it is important to us.Upon receipt, The CBE Group (CBE) forwarded your dispute to your client for review,and we took measures to prevent any further communication attempts from being made to you. Our office can be reached by phone at ************** if you have any further questions or concerns.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 12/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Please be advised that regardless of the outcome from Adena's review, all communications and contact with me will remain permanently "Cease and Desist" over this erroneous billing error!

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call me every day, leave no message, and frequently just hang up when the call is answered. I wish for them to leave me alone.

      Business Response

      Date: 11/14/2024

      ***** ****,
      We have received your complaint, and it is important to us.  Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the phone number **************.We apologize to you for the inconvenience.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 11/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife had a spectrum account in her name but it is showing up on my credit report and the account we had with spectrum someone was trying to pretend to be spectrum and asked for my security code and how much we was paying they hacked my account paid my spectrum bill and ordered a iPhone I sent the iPhone back to spectrum and talk to the fraud department they said they was taking care of it and now cbe group so still trying to collect a payment

      Business Response

      Date: 11/18/2024

      ******* ***** ***
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your disputes to our client, ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit reporting repositories (Equifax, Experian, &TransUnion). For further information, our clients **************** may be reached online by visiting ******************************* or by phone at **************.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had filed a previous complaint against CBE Group due to them trying to collect a debt from *************************. In their response they had stated they would send an itemized bill. I once again received calls regarding the same debt. I once again disputed and asked for proof of debt validation as per my right under he Fair Credit Reporting Act. I was told once again I would received the documents I was requesting via mail. It has been over 3 weeks since that new conversation and I have not received any documents that allow me to validate the debt. I would like any accounts with them closed and no reporting to the credit bureaus as they have not provided me with the documentation I have requested in order to properly validate this debt.

      Business Response

      Date: 10/18/2024

      **** ****,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the accounts placed in our office by our client, Ensemble (*************************). Our records show that validation was provided to you by mail on October 1, 2024, for all accounts that were originally placed with CBE. The phone call attempts referenced in your complaint were being made on a new account that was placed in our office on September 8, 2024. Based on your complaint, CBE will provide validation by mail for all the accounts currently handled at CBE, and we have taken measures to prevent any further phone call and/or text message attempts to you at the number provided in your complaint, **************. CBE is not a data furnisher for our client and the accounts will not be reported to any credit reporting bureau by our organization.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:09/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my Annual Preventative Wellness Exam completed on 11-20-2023. This Wellness Exam is always paid for by my **************** each year at 100%, after discounts are applied to the original charged amount, as long as the correct Preventative Code (Z-000) is used for billing purposes.I have no balance due, regardless of what is stated by the CBE Group **** In ***********, ************** Billing said they made the corrections early this year, and that I didn't owe any balance for this Wellness Preventative Visit of 11-20-2023. The *** allows for one free Wellness Preventative Exam/Visit per year by law.I fully dispute this inaccurate and fraudulent balance due/billing by Adena's 3rd party Billing Department.Please cease and desist all calls and contact with me immediately!Sincerely,****** ******

      Business Response

      Date: 10/03/2024

      ****** ******,
      We have received your complaint, and it is important to us.The CBE Group (CBE) has submitted your dispute to our client for review and we asked that they provide us with validation regarding the matter in question. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has taken measures to prevent any further communication attempts to you.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 10/03/2024

       
      Complaint: 22326673

      I am rejecting this response because:

      "Once the validation is received, it will be forwarded to you by mail." -NO!!! This response from CBE is unacceptable. There is no validation because there is no debt/balance owed! Period! This was a billing error purported by the 3rd party billing Department outside of ***********************. Insurance paid this claim for my Annual Wellness Preventative Exam at 100%, once the Preventative Code of Z-000, was applied to entire visit. I was assured by Adena that my Balance was $0.

      Once again, "Please cease and desist all calls and contact (this includes the mail) with me immediately!" 

      If not, I will be forced to submit a complaint with the **** over these collection practices.

      Sincerely,

      ****** ******

      Business Response

      Date: 10/08/2024

      ****** ******,
      CBE has made note of your response and will not provide any further detail regarding this matter to you. Our office can be reached by phone at ************** if you have any further questions or concerns.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:09/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* states that I must resolve a debt with cbe in order to return to school. However, upon reviewing my records, I do not owe such a debt. Please cease and desist all contact and please remove this bogus activity from my credit report

      Business Response

      Date: 10/02/2024

      Kristina Cerabono,
       We have received your complaint, and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, and we requested that they provide us with validation regarding the matter in question. Once the validation is received, it will be forwarded to you by mail. CBE is not a data furnisher for our client and this matter was not reported to any credit reporting repository by our organization. Based on your complaint, CBE has taken measures to prevent any further communications attempts to you.
      Sincerely,
      Jorden Rowles
      CBE Compliance

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call 08/30/2024 from CBE Group stating I owed more than $221 to the **** Per the *** website, I owed a lesser amount. Upon paying the amount the *** stated was owed, the debt was settled. CBE gave fraudulent information and then requested multiple times, I pay the fraudulent amount. Upon contacting their call center after the debt had been settled, I was told multiple times that they could not assist. As in they have zero integrity for how they operate their business. All calls are recorded, and CBE absolutely has a ************* so they should be accountable to the fraudulent information they are giving consumers upon harassing them via phone for payment.

      Business Response

      Date: 09/20/2024

      ******* ********,
      We have received your complaint, and it is important to us.The CBE Group (CBE) is no longer able to assist you with this matter as the account in question was returned to our client on September 10, 2024. CBE has forwarded your complaint to our client for review and they can be reached directly if you have any further questions or concerns.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 09/27/2024

       
      Complaint: 22305181

      I am rejecting this response because: CBE Group should be accountable to what they state, instead of referring elsewhere. Their answer is an excuse for a lack of integrity and poor business practices. That said, an actual explanation for what CBE Group demanded, as well as why they demanded a fraudulently higher amount than what was owed would be appreciated.

      Sincerely,

      ******* ********

      Business Response

      Date: 10/08/2024

      ******* ********,
      We understand your frustration, but because the account was recalled from our office and returned to our client, CBE is unable to discuss this matter with you any further. Please reach out to our client directly for further explanation.
      Sincerely,
      ****** ******
      CBE Compliance

      Business Response

      Date: 10/08/2024

      ******* ********,
      We understand your frustration, but because the account was recalled from our office and returned to our client, CBE is unable to discuss this matter with you any further. Please reach out to our client directly for further explanation.
      Sincerely,
      ****** ******
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.