Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving texts every day, for the last week, around 11am PST, from different numbers stating: This message is from the CBE Group, a debt collector. Please contact us at ************ or paycbe.com. Reply 'STOP' to stop texts to this number." I do not want to respond nor click the link. The number does not seem to be valid nor match any of the official CBE numbers on their website. After researching to see if it could be a scam, finding and reading the other similar complaints, it appears Im not the only one this is happening to. Just to be on the safe side and before filling this complaint, I too have checked every account I have open and do not see an outstanding balances. Credit Karma even says Im wonderful. Its about time for CBE Group to lose my number!! Thank you for your help.

  Business Response

  Date: 08/29/2022

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) was sending the text messages and phone call attempts to the number provided in your complaint, **************, in an attempt to reach another individual.  Upon receipt of your complaint, CBE took immediate measures to prevent any future phone call attempts or text messages to the number **************. We apologize for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received calls and text message stating I owe CBE group. I haven't received any emails or mailed information. When I attempted to sign in, the system states that I have no account listed with my SSN. I'm disabled and must communicate in writing but there is no way for me to text or email for information.

  Business Response

  Date: 08/26/2022

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection on August 21, 2022, by our client, Charter Communications.Based on your complaint, CBE resent our initial notice letter to you by mail on August 25, 2022, to the address provided in the complaint. Instructions for accessing your account through our web portal will be on the letter. Please feel free to reach out to me at ****************************** if you have any further concerns.  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received a call from a CBE agent probing me for sensitive personal information before admitting to me that they were harassing the wrong ***************************, then they wouldn't tell me what the call was in regards to. I very much do not appreciate being cold called and asked sensitive personal information that could be used to compromise my identity with zero reciprocal transparency. I am a cybersecurity specialist and I take this seriously as should you. I am officially requesting proof that CBE is currently validated as PCI compliant including with which QSA/ASV. Furthermore I would like to know if their company is adhering to CCPA since there seems to be no avenue for a CCPA request. I have no idea how they got my data and why they feel that it is theirs in perpetuity to harass me with cold calls pertaining to anyone with my very common given name. I have no children and I pay my debts. Information about this company should be provided to me upon request and there should be an avenue for submitting such a request to CBE. I should be provided with information about their company's data retention policy. As I have no way of requesting that information from them I am asking the BBB to make an inquiry. I NEED PROOF or I will assume the worst. I am requesting the actual documents that detail a comprehensive, PCI approved, data retention policy. They have 15 days to comply once the BBB makes a request. Clearly there is no way for the general public whom they haphazardly harass with poor data integrity and under false identity to do the same.

  Business Response

  Date: 08/26/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records regarding the phone number *************. Our records show that the number was obtained via skip tracing, as a possible phone number for the person that were intending to reach.  CBE requires its employees confirm or provide certain pieces of demographic and/or personally identifiable information to ensure we have reached the correct party, prior to discussing any personal business matters. If someone is not able to, or is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. The information you provided during the call was only used for determining whether or not we had reached the correct party. Based on the information you provided, we were able to determine we had reached the incorrect party and CBE took immediate measures to prevent any future phone calls to the phone number **************.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third time Charter Spectrum has tried to collect a debt that is not owed. I cancelled my service in Durham in 2019 and moved away. I returned my equipment to an in-store return center. ******* keeps claiming I owe them $216.62 for not returning equipment. I provided a receipt to them back in 2019 and they sent it to collections anyways. I have provided each collection agency it's been passed onto the same email receipt and they keep claiming I owe the debt.At least they've knocked off the $102 because it used to be $318.77 but I proved that I had paid my final bill. This collection must cease and should not be reported to any credit reports because it is a false debt. I have proven it over and over and here in 2022 we are still going after it apparently. CBE Group now has it and have failed to provide a comprehensive bill that shows any amount I owe past the bogus equipment return scam. Remove this from my report and stop contact me immediately.

  Business Response

  Date: 08/24/2022

  *****************,
  We have received your complaint and it is important to us.The CBE Group (CBE) marked your account as disputed and requested debt validation from our client, Charter Communication, based on a dispute received through our web portal on June 28, 2022. The validation was received and forwarded to you by mail on August 15,2022.  Based on the previously mentioned web portal dispute and this complaint, CBE has ceased collection activity on the account and did not report this debt to any credit bureau.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE CBE GROUP ****FORMER ********************************************** **************************************** Phone: ************** Account #******XXXX To ensure that the non-creditor report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated. I respectfully requested to be provided proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. The non-creditor stated they will send the requested information in the mail however I feel as this is a stall tactic on their behalf, and I believe it to be a blatant violation of the FCRA.Debt buyer are not a creditor therefore on my report where it shows collection agency as creditor it's inaccurate reporting and violation under FDCPA definitions of creditor. This is inaccurate and needs to be deleted immediately as its a violation. 12 CFR Part **** - Fair Debt Collection Practices Act (Regulation G) ****.2(g) Definitions.(g) Creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. The term creditor does not, however, include any person to the extent that such person receives an assignment or transfer of a debt in default solely to facilitate collection of the debt for another.12 CFR Part **** - Fair Debt Collection Practices Act (Regulation F)(2) The term debt collector excludes:(i) Any officer or employee of a creditor while the officer or employee is collecting debts for the creditor in the creditors name;(ii) Any person while acting as a debt collector for another person This account are inaccurate under 15 U.S.C. ****g validation of debt. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code ****k - Civil liability. Below I have attached the definition of the law as this is my right. Please have this inaccurate account removed.

  Business Response

  Date: 08/23/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 19, 2022. The account was placed in our office for third party collection by our client on March 8, 2022, CBE does not own the debt.  An initial notice was mailed to you at the address provided in the complaint on March 9, 2022. Our records do not show that CBE had received any communication with you or request for debt validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian,Transunion).  If you still feel the debt is not valid, please visit the following website provided by our client: https://www.spectrum.net/support/manage-account/reporting-id-theft
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  In addition, any the contract signed between  DEBT COLLECTORS & the original creditor, notarized and sworn under penalty and perjury DEBT COLLECTORS ability to collect this alleged debt.
  I request this under 15 U.S. Code ****g - Validation of debts.  If information is not provided or the false reporting isnt removed; as in Wenger ** ****************** No. 95-6445 (C.D.Cal. No** 14,1995), you may be liable for your willful non-compliance. Credit reporting laws ensure that bureaus report only 100%accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent account , it says the account was opened last year and this is not true I have not had cable in at least 12 years , i just now got internet with yall and I am about to pay my first bill will you , I have requested this several times to be removed but they wont . This is not my bill , there are 2 ****************** that live in ***** ***** , please look it up and you will see , this is a fraudulent account please take this off my credit

  Business Response

  Date: 08/23/2022

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection on July 1, 2019, by our client Charter Communications.  The account was recalled back to Charter on June 26, 2020, and CBE requested for deletion of our tradeline from the three major credit repositories (Equifax, Experian,Transunion) on or around June 28, 2020.  CBE is no longer handling this matter and a letter was mailed to you on August 19, 2022,advising that the account has been closed. CBE is not handling the Spectrum bill attached to your complaint.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been receiving text messages and phone calls from numbers saying they are the CBE Group Debt Collectors and do not understand why I am being called. The most recent phone call came from the number ************.

  Business Response

  Date: 08/22/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) made the phone call attempts and sent the text messages to the number that you provided in your complaint, **************, in an attempt to reach another individual. Based on your complaint, CBE took measures to prevent any future phone calls and text messages to the phone number **************.We apologize for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the assistance! I am pleasantly surprised by this outcome and turnaround time. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP has contacted me by various phone numbers every day for the past two months. I continue to tell them to not contact my number and that I do not owe any debt. They continue to harass me and I feel like I need to file a complaint against this company for phone harassment

  Business Response

  Date: 08/22/2022

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number **************. Our records do not show that CBE was advised to cease call attempts prior to receipt of this complaint. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have now received two calls that do not leave voicemails. After looking into who CBE Group I found this is a collections company though I have no debt what so ever. There are no negative marks on my credit report either. I request for these calls to stop immediately as they are fraudulent.

  Business Response

  Date: 08/19/2022

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************,in an attempt to reach another individual. Upon receipt of your complaint, CBE took immediate measures to prevent future phone calls to phone number **************.We apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you for handling this complaint so rapidly.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received calls and a text message that reads, This message is from the CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number." I am hesitant to answer since they never leave messages. I have not received any certified letters either. Lastly, Im leery of clicking the link due to fears of malware. When I research the number, it doesnt appear on any part of their official website. I havent received any other notifications of any unpaid debts. I believe if they are legitimate, they should be sending a certified letter to the address on file for whatever alleged debt owed.

  Business Response

  Date: 08/22/2022

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On May 12,2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls or text messages to the phone number **************. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  
  
  Sincerely,
  *************************
  CBE Compliance