Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily I get a phone message from cbe group a debt collector to call them go to web site or reply stop. I know of no debt I owe and with So much hacking Im scared to call back or go to web site . Ive looked them up and reviews state they are a scam.the number they call from doesnt match there number. I would rather they mail information so I know its safe . Can you give me info on this site ? Is it a scam or legit?

  Business Response

  Date: 08/22/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) made the phone call attempts and sent the text messages to the number that you provided in your complaint, **************, in an attempt to reach another individual. Based on your complaint, CBE took measures to prevent any future phone calls and text messages to the phone number *************. We apologize for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea who this so called CBE Group *** is, they have the audacity to place collections on my credit reports without reaching out to me by law. I have never done any business with them and or their associates. I request that they immediately REMOVED the collections placed on my credit reports that I have worked so hard to build if not I will take legal actions actions them. They have never communicated with ****** have never had any type of business with them.

  Business Response

  Date: 08/22/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 16, 2022. An initial notice was mailed to you at the address provided in the complaint on June 22,2022. Based on your complaint, CBE has ceased collection activity on the account,and we have requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, and Transunion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please tell CBE to stop texting me about a debt that I do not have and they have not sent me any written notices or left me voicemails. I have no outstanding debts and CBE has been sending me texts for weeks. I can see other complaints about them do the same thing to others. I suspect that some debtor used my number, but CBE should stop being lazy and verify the debtor's number instead of harassing me. CBE's texts read: "CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number." I do not want to respond nor click the link." The number in the text does not seem valid and isn't on CBE's website. I thought this was a phishing text, but I found that others have files the same complaint to the BBB about CBE.

  Business Response

  Date: 08/22/2022

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) sent the text messages to the number that you provided in your complaint, **************, in an attempt to reach another individual. Based on our conversation with you on August 11, 2022, CBE took measures to prevent any future phone calls and text messages to phone number **************. We apologize for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been a while I didn't check my credit report,but today I found this collection on me,which was like 11 months already.Since I've been living ****** more than two years before the Covid,I don't think I could have used any services related to the Charter company,and back to the days I was a Charter customer was proablely 7 years ago back to *********,I don't think I'm responsible for this charge,and I want this collection be removed from my credit report ASAP.

  Business Response

  Date: 08/22/2022

  *****************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 16, 2022. Based on your complaint and our conversation with you on August 11, 2022, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian,and Transunion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting Act 15 ***************** Debt Collection Practices Act 15 **********; The CBE GROUP, *** Account # *********** has violated my rights: They have not provided me with a contract that obtains my wet signature that I owe them these allegedy debts and that they are authorized to collect the debts. 15 U.S.C **** Section 602 B Section 2: Not state that such a consumer owes any debt 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C. ****(C)(A): Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S.C. ****(B)(3): Not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information; 15 U.S.C **** Section 805 A: States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or place known or which should be known to be inconvenient to the Consumer 15 U.S.C ****(B)(5): Not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and 15 USC **** Section 805 A Section 3: States at the consumers place of employment if the debt collector knows or has reason to know that the consumers employer prohibits the consumer from receiving such communication. 15 USC **** Section 806 Section 5 Causing a telephone

  Business Response

  Date: 08/19/2022

  Shawnekquia *********,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the ******* account placed in our office for third-party collection on May 20, 2022.  CBEs initial notice that you received follows the letter model provided by the ************************************ (CFPB) and we are not able to substantiate any violation of the laws or statutes mentioned in your complaint. CBE is not a data furnisher for ******* on this account did not report this debt to any credit repository. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. CBE can you confirm in writing that the debt has been fully discharged and that there is nothing owing and send it the address on my formal complaint. 
  
  Sincerely,
  
  Shawnekquia *********

• Initial Complaint

  Date:08/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received the following text message 3 days in a row. It doesn't address what it is in regards to, or who it is for:This message is from the CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number.

  Business Response

  Date: 08/17/2022

  *******************************,
  We have received your complaint and it is important to us. The CBE Group (CBE)has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office.Based on your complaint, CBE has taken measures to prevent any future calls or texts to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17699325
  
  I am rejecting this response because:
  That is not a valid response. If they are legitimately trying to contact me about a personal matter, they need to inform me what the personal matter is. What company are they representing???  I need more info then personal matter. Anyone can say that.
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/22/2022

  *******************************,
  We understand your concern, however we are unable to discuss any details of the reason for our attempts to reach you based on our inability to confirm you are the correct person we were trying to reach. As previously stated, The CBE Group has taken measures to prevent future calls to your phone number. If you wish to discuss this matter and are able to provide the information required through our verification process, you may contact us at **************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing my phone since last September so therefore we are now coming upon a year but the company keeps calling my phone they call all hours of the day and night I finally asked for the information for the company not the account not the business manner but the company and still they would not give me even that information so I asked that I be removed from the list because I do not owe any thing to this company and my last name is not of the name of the people that they are requesting I was yelled at and said that they will be calling me right back in sure behold I got a phone call right behind I went to go look at the company and it seems to be that the company is actually permanently closed it says according to the ****** I would like this company to quit calling my phone because I dont know who they are and theyre not respectful If this matter does not stop I would like punitive damages and would like to *** for harassment, intimidation, threatening.

  Business Response

  Date: 08/16/2022

  ***********************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE)has reviewed our call records regarding any communication or call attempts to the phone number listed in the complaint, **************. Our records show that CBE began making call attempts to ************** on January 25, 2022, in an attempt to reach another individual. There was a total of 21 call attempts made through August 9, 2022. We do not show that any call attempts were made earlier than 8:04 AM **************** Time or later than 5:29 PM **************** Time.CBE made no more than one call attempt on any given day. On August 9, 2022, CBE stopped making calls to ************** when we were advised to cease call attempts and that it was a wrong number. No call attempts were made after that conversation. CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling or even the specific nature of our business. Our records also indicate that during this one and only conversation with you, our representative was respectful to you, promptly removed your number from the account, and made no representations about calling right back. Upon your request, CBE has taken measures to prevent any future calls to the phone number **************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24th of 2022 CBE placed 2 collections on my credit report without my permission or contacting me to determine whether or not the collection they purchased in fact mine or was done fraudulently. One in the amount of $150 and another $430. This resulting in my credit score dropping over ************************************************************************ services based on credit. In accordance with the Fair Credit Reporting act Convergent Account # ****, has violated my ********* U.S.C **** section 602 A. States have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions 15 U.S.C 1666B: A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose

  Business Response

  Date: 08/10/2022

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation for both accounts. The validations were received and forwarded to you by mail on August 9, 2022.  We were not able to substantiate any of the violations mentioned in your complaint,however in accordance with your desired resolution, we have ceased collection activity on the account and requested for deletion of our tradeline(s) from the three major credit reporting bureaus (Equifax, Transunion, Experian).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple phone calls from this business requesting I "verify my identity" via providing them my address, parts of my SSN, DOB, etc, and refuse to inform me what this information is needed for or why they won't send me certified mail if they have business with me.

  Business Response

  Date: 08/09/2022

  ***************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE)has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On August 3, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided.  If you would like to contact us regarding this matter, CBE can be reached at **************. 
  
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17665027
  
  I am rejecting this response because: More evasive nonsense.  I eagerly await this supposed mail which I still have yet to receive leading me to continue believing this is completely spurious and is in fact still seeking PII. 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 08/10/2022

  ***************,
  We understand your concern, however we cannot disclose the personal business purpose for which we are calling if you will not confirm or verify certain pieces of demographic and/or personally identifiable information to ensure we are speaking with the correct individual.On the conversation in question, you refused to provide or verify the information asked of you and asked that we no longer contact you by phone,therefore our agent could not continue the call. Please contact us at ************** if you would like to discuss this matter further.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not able for this debt with ******* Communications. They did not provide me with the original application like I asked

  Business Response

  Date: 08/08/2022

  *********************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client,Charter Communications, and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on August 2,2022.  Our records do not show that CBE had received any request for debt validation or had any other communication with you prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on this account.
  
  Sincerely,
  *************************
  CBE Compliance