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Business Profile

Collections Agencies

The C B E Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 364 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calls with no voicemail and scam calling with a auto caller and no one on the other end. I've received no information via email, voicemail, or standard mail. There in **** but calling from a ********** ********** # thinking I'm going to answer. I owe nothing and this is a scam of a company not asking for information regarding the debt, rating of 1 on ****** and showes permanently closed so not even a business.

      Business Response

      Date: 07/22/2022

      ***********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) was attempting to contact you regarding a personal business matter. Based on your complaint, CBE has taken measures to prevent future call attempts to you.  If you wish to discuss this matter further, please contact our office at *************.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I received a collection letter from CBE Group demanding payment for unpaid transaction on my **** account. My **** account is active and **** has direct access to my bank account should they need to collect or credit me for any transaction.After some research, I found numerous complaints from individuals regarding CBE Group with the same letter stating **** account delinquency and immediate payment. One individual stated that they did not even have an **** account. I ignored last years letter from CBE Group as I suspected fraud. Two weeks ago I received another letter from CBE group once again demanding payment for **** transactionthis time a different amount than last year. Today I received a text message demanding me to immediately contact them regarding collection of debt.My account has always been up to date with **** and I have never been in default with any transaction. My credit is excellent and Im worried that CBE Group is mistakenly targeting individuals for being delinquent with subsequent credit tarnishing.Unfortunately, I destroyed the letter that was sent by CBE Group 2 weeks ago assuming fraudulent correspondence.Your help is greatly appreciated.Thank you.

      Business Response

      Date: 07/22/2022

      *********************
      We have received your complaint and it is important to us.The CBE Group (CBE) has investigated your dispute and the account placed in our office for third-party collection on June 30, 2022, by our client ***** Upon receipt of your complaint, CBE submitted your dispute to our client and requested they provide us with debt validation. **** responded stating the account has been suspended for ID Theft. CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple calls a week for weeks now from CBE Group ****************). They never leave a voicemail and havent contacted me through any form of paper trail. I received a text today from a different number ****************) telling me to call them ***********) or go to their website paycbe.com. I went to the website and they cant locate my account and I refuse to give my full SS number to try to locate this as I dont trust them. I only have student loans that I owe and have excellent credit.

      Business Response

      Date: 07/22/2022

      *****************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) was calling/texting the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls and text messages to phone number **************. We apologize to you for the inconvenience.
      Sincerely,
      *************************
      CBE Compliance 

      Customer Answer

      Date: 07/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE GROUP keeps calling and harassing me about an account that was paid in full over 20 years ago. I have checked with all 3 credit bureau's and I do not have any accounts any where in collections. My credit is excellent. I told them to stop calling and I have made this clear to them however they continue to call. At this point I feel this harassment is discrimination that violates Title VII of the Civil Rights Act of ****, and the Americans with Disabilities Act of ****. I believe that since I am a disabled, black, older veteran, whom they assume to be uneducated, on a fixed income they think I am considered easy prey to take advantage of. I am not that guy. Please have them to leave me alone so I can have peace restored to my life.

      Business Response

      Date: 07/23/2022

      *************************,  

      We have received your complaint and it is important to us. The CBE Group (CBE)has investigated your complaint and the account placed in our office for third-party collection on August 8, 2020, by our client *************************. According to our records, CBE made a total of 3 call attempts to the phone number listed in your complaint, **************, starting February 25, 2022,through February 28, 2022.  Based on our verbal communication with you on February 28, 2022, CBE took measures to prevent any further calls attempts to you and ceased collection activity on the account.CBE has not made any phone call attempts ************** since that date. Based on your dispute of this debt, the account has been returned to our client and in order to resolve this matter our client is terminating collection efforts.

      Sincerely,

      *************************
      CBE Compliance

      Customer Answer

      Date: 07/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 U.S. Code ****b Permissible purposes of consumer reports i never gave you any written consent to report anything on my consumer reports no consent is fraud. This is a violation delete right away

      Business Response

      Date: 07/20/2022

      *****************************,


      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, and requested they provide us with debt validation. The validation was received and forwarded to you by mail on July 15, 2022. Based on your complaint, CBE has ceased collection activity on the account.

      Sincerely,


      *************************

      CBE Compliance 

    • Initial Complaint

      Date:07/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The CBE group is attempting to collect $133.00 from me for charter communication and Ive never had cable nor internet services from them. And I would like to get this removed from my credit report

      Business Response

      Date: 07/20/2022

      *************************,


      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, and requested they provide us with debt validation. The validation was received and forwarded to you by mail on July 15, 2022. Based on your complaint, CBE has ceased collection activity on the account.

      Sincerely,


      *************************

      CBE Compliance 

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I owed 75 dollars and I paid them. They still reported to my credit as a open account. I want it removed as soon as possible. They are doing horrible things to peoples credit and ruining my score. I do not owe them or anyone else and I want them remove it now.

      Business Response

      Date: 07/19/2022

      *************************,


      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client,Charter Communications, and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on July 15, 2022.  Based on your complaint, CBE ceased collection activity and requested of deletion of our trade line from the three major credit bureaus (Equifax, Experian, Transunion).  The account is now paid-in-full after payment made July 14, 2022.

      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/11/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting these texts: This message is from the CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number.They do not address me by name or tell me what the supposed debt is. I will not click on the link. I blocked the number after the first text but I got another one today. When I manually type in paycbe.com, the sign-in screen is different from the real site. The number they tell me to call is not the number listed on the site. I tried to sign-in on the real site and I got an error message, saying I didn't have an "account". I have perfect credit, so if this is a real debt, they should be sending me a ****, not randomly texting me with zero verification of credibility or that they even have the correct person.

      Business Response

      Date: 07/19/2022

      *************************,
      We have received your complaint and it is important to us. The CBE Group (CBE)was texting the phone number that you provided in your complaint, *************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls and text messages to phone number **************. We apologize to you for the inconvenience.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE group has been calling me once daily for quite some time now. They never leave voicemails, so I assumed they were a spam caller and blocked them. I got a text saying they are a debt collector and to please call them back, but when I ****** the number, it doesnt link back to CBE. I have never received anything in the mail regarding any debt collections and I checked my credit report and dont see anything. I do not want to have to click on an unknown link in the text message, and I want something in voicemail or writing if there is truly something that needs to be paid. So I want to know if this is legit or if not, I want to stop being called.

      Business Response

      Date: 07/13/2022

      Micah *********** have received your complaint and it is important to us. The CBE Group (CBE) was calling/texting the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls and text messages to phone number **************. We apologize to you for the inconvenience.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/13/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Micah Good

    • Initial Complaint

      Date:07/08/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CHARTER COMMUNICATIONS and I do not have a contract with CBE GROUP plus they did not provide me with the original application like I asked.

      Business Response

      Date: 07/13/2022

      Dianabasi Anwanakak,
      We have received your complaint and it is important to us. The CBE Group (CBE)submitted your dispute to our client, ******* Communications, and requested they provide us with debt validation. The validation was received and mailed to you on July 12, ******************************* the complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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