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The C B E Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 364 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im receiving calls from this debt collector for debt that I am unaware. I have not received any mail to validate debt. *** had my records breached therefore I will not be answering phone calls.

      Business Response

      Date: 09/20/2024

      Connie Ruelas,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On August 15, 2024, CBE sent you an initial notice letter by mail at the address 611 S 14th St, Sunnyside, WA, 98944-1607, which was provided by our client. Based on your complaint, CBE forwarded your dispute to our client, asked that they provide us with debt validation, and we have taken measures to prevent any future calls and/or text messages to the phone number you have provided. Once the validation is received, it will be forwarded to you by mail. If you would like to contact us regarding this matter, CBE can be reached at (866) 913-3133. 


      Sincerely,
      Jorden Rowles
      CBE Compliance

      Customer Answer

      Date: 09/26/2024

       
      Complaint: 22299685

      I am rejecting this response because:

      I have not received any mail not correspondence from CBE.

      Sincerely,

      Connie Ruelas

      Business Response

      Date: 10/02/2024

      Connie Ruelas,
      Thank you for your response. The requested validation was sent to you by mail on September 24, 2024, at the address provided in your complaint.
      Sincerely,
      Jorden Rowles
      CBE Compliance

    • Initial Complaint

      Date:09/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January or February 2024, I placed an order with ******* for two iPhone 15 Pro Max devices for my business, ***********. However, I never received these phones and promptly notified ******* of the issue. Approximately two months later, I ordered an additional two phones, which successfully arrived and were registered under a different account that has been active and under contract for about six months.Around two months ago, I began receiving letters from the CBE Group, stating that the account associated with the undelivered phones is in collections with a balance of $850. I have been in communication with both ******* and CBE Group over the past two months in an attempt to resolve this matter. The only information I have received is that the original phones were stolen, the account is now considered fraudulent, and the phones are reportedly located in ********. Despite numerous efforts to resolve this issue, I have received no meaningful assistance from either ******* or the CBE Group, having been transferred between call centers approximately 40 times.If no progress is made regarding this matter, I will be left with no choice but to engage legal counsel to pursue more serious actions. I expect immediate attention to this issue, including resolution of the fraudulent charges and clearing of any negative impact on my business accounts.

      Business Response

      Date: 09/20/2024

      Zain Alzuhairy,
      We have received your complaint, and it is important to us.The CBE Group (CBE) has forwarded your dispute to our client for review, and we have taken measures to prevent any further communication attempts to you regarding this matter. If any response from our client is received, it will be forwarded to you by mail. CBE is not a data furnisher for our client and the matter was not reported to any credit reporting repository by our organization. Our clients **************** can be reached by phone at ************** or online at ************************************.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 09/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up with Verizon. 

      Sincerely,

      Zain Alzuhairy

      ***********

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have on my credit report from cbe group inc-former that I owe $213 that was opened February 28th 2024 but does not say who I'm supposed to owe this to said it was placed for collection I don't think I have ever opened any account with anyone in February 2024 I would like to know what type of a account this is and we're it come from because I real sure that I didn't opened any account with anyone I don't have anything in my name except a truck and it's payed for so I don't understand just like to know what this is on my credit report and who turned it over to the collection agency thank you

      Business Response

      Date: 09/20/2024

      ***** ********,
      We have received your complaint, and it is important to us.The CBE Group (CBE) submitted your complaint to our client, and we requested that they provide us with validation for the matter in question. The validation was received and forwarded to you by mail on September 17, 2024. Based on your complaint, *** has ceased any further communication attempts to you regarding this matter. Our office can be reached by phone at ************** if you have any further questions.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE Group ************* keep calling me saying they need my address to verify my account and discuss my debt owed.

      Business Response

      Date: 09/10/2024

      **** *******,
      We have received your complaint, and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number provided in your complaint.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is trying to collect on a medical debt I am already in a payment plan with the hospital, I am making payments but weekly and I am current. They must be getting this information fraudulently hoping I will start paying them.

      Business Response

      Date: 09/10/2024

      ***** ******,
      We have received your complaint, and it is important to us.The CBE Group (CBE) has submitted your dispute to our client for review and we requested that they provide us with validation regarding the matter in question. Once the validation is received, it will be forwarded to you by mail.Based on your complaint, CBE has taken measures to prevent any further communication attempts to you at the number provided in your complaint.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this account therefore, I take no responsibility and I am not liable for this debt. I asked that the creditor provide some type of proof or contract that proves my involvement with this account. They are unable to provide any information. I ask that they remove this item from my credit report

      Business Response

      Date: 09/09/2024

      *********************,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has submitted your dispute to our client for review and asked that they provide us with validation regarding the matter in question. The validation was received and forwarded you by mail on September 5, 2024. Based on your complaint, CBE has ceased any further attempts to reach you regarding this matter.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called CBE on August 16th. They had sent me a text about a debt collection effort. I informed the employee that it was not a valid debt because there was no explanation of the charges. I was not on a contract with ******* (As the employee who sold me the plan assured me) and I switched services. Then ******* locked the account and tried to charge a large sum of money with no warning or explanation. They need to send me a bill, and if the charges are valid, I will pay them. Until I see a bill, I owe them nothing. This is a failure on ********* part. I had tried to call and to contact ******* online, but I was hung up on by an automated voice saying I was not a customer and the chat would not let me log in to chat with someone. Very poor communication by ******** CBE's failure was that the employee didn't listen to a word I said and kept insisting she needed to send me a text. You only need to listen to the words I am telling you like normal humans do. I informed them of why it was not a valid debt and instructed them not to contact me again.Instead, I get a letter in the mail asking me the same questions I answered on the phone. This is harrassment. I spoke to your company. I was clear. You no right to harass me any further. I will file a complaint against ******* as well and hopefully I won't have to contact the consumer protection bureau or an attorney but I know my rights and will defend them to the full force of the law. YOUR ORGANIZATION WILL NEVER CONTACT ME AGAIN FOR ANY REASON WHATSOEVER. IF YOU DO, YOU WILL HAVE LEGAL PROBLEMS VERY QUICKLY. Have them assign the supposed debt to a company that does engage in bullying and abusive tactics. It's in your best interest.

      Business Response

      Date: 08/30/2024

      *****************************,
      We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed your complaint and our records related to our phone communications with you. Upon review of our communication with you on August 13, 2024, the CBE agent was attempting to go through the necessary procedure set by our client to get you the requested billing statement. Based on that communication and your complaint, CBE has taken measures to prevent any future communication attempts to you at the phone number, **************. The letter referenced in your complaint was sent by mail on or around July 31, 2024, prior to any communication with you, and we do not show that CBE had any contact with you on August *******. We have forwarded your complaint to our client for review, and they can be reached directly if you have any further questions or concerns.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been getting calls and texts from your group when I dont owe anything, it even has shady links and when copy and pasting the number the text says it shows as a medical number for a different business. The message says This message is from the CBE Group, a debt collector. Please contact us at www.PayCBE.com/A?a=2nI812 or **********. Reply STOP to stop texts to this number. I copy and pasted.

      Business Response

      Date: 08/29/2024

      ***************************,
      We have received your complaint, and it is important to us. The CBE Group (CBE)has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. We have forwarded your complaint to our client, and we requested that they provide us with validation regarding the matter in question. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has taken measures to prevent any future calls and/or text messages to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:08/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a month I have received a notice of CBEs attempt to collect an $80 bill from ******** I have called the number listed during their business hours, more than a dozen times. I am not able to get through to anyone. Instead I get an automated message to call back during their business hours (central time). I have tried to use their website providing the account number of the bill they sent me, the last four of my social, and my phone number yet I get an error message that my account doesnt exist. I called ******* to ensure this was legit and not fraud they confirmed it. I would like to be able to pay my bill.

      Business Response

      Date: 08/26/2024

      *********************************,
      We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed your complaint and our records related to the issues you have referenced. Upon review, we were not able to identify any issues with our phone systems and we have not received any same or similar complaints. If you would like to have this matter further investigated, please provide CBE with the date and times these call attempts were made, along with the number for CBE that was being dialed, and the number you called CBE from. This information can be emailed to me at ********************************** office can be reached by phone at ************** to get further detail on your payment options.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea who these people are. They continue to call and harass me. Police got involved and told them to not contact me again, yet the still call my phone multiple times a day

      Business Response

      Date: 08/21/2024

      *************************,
      We have received your complaint, and it is important to us. The CBE Group (CBE)has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On August 12, 2024, CBE mailed a notice regarding this matter to the address provided in your complaint. We show that CBE made one phone call attempt to reach you, which was on August 14, 2024. Any other calls you may be receiving are most likely not from CBE.Based on your complaint, CBE took measures to prevent any further phone or text message attempts to you. If you would like to contact us regarding this matter, CBE can be reached at *************. 
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 08/22/2024

      They need to leave me alone. I have no idea who they are and they need to stop or I will get the Feds involved no joke 

      Business Response

      Date: 08/26/2024

      *************************,
      Our records do not show that any further communication attempts to you have been made by CBE since we submitted our original response. As previously stated, CBE has ceased any future phone call or text message attempts from being made to you.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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