Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CBE group bought my college loans (2K+) and were contacting me through an old address. They finally called me instead of sending mail and I spoke with a representative who advised me that I needed to pay back my student loans and if I didn't make a payment right then over the phone, I would be put into collections. I made the payment, and they advised me that they would call me back in a few weeks to set up a payment plan. When they called me back, I spoke to someone who stated that I was already in collections, and I needed to set up a payment plan to prevent further legal actions. The best plan they could offer was 200 dollars biweekly, which I could not afford. I then spoke to a supervisor, as I have received NO communications up till this point, and requested an Itemized breakdown of my debt, as I only attended college for a couple months until covid prevented me from completing my education due to lack of housing. The super advisor advised me that they would outreach to my college to get an itemized list of the charges and have it sent to me at my new address, that I provided to them during this call. Then, they stated that they would call me back a few weeks once they sent me the documentation from my college so we could try to come up with a solution. I received the itemized list at my new address, sent to me by the **** After a month or so, I have received no calls from the **** and every time I called them, there was "no agents available to take my call". I never received another notification to my new address, which they clearly have, nor any emails or voicemails to my phone number, which they also clearly have. On 7/1/2024, two or so months after my last interaction with them, I saw a three charges on my bank account totaling over 90 dollars, all from **** I still cannot get in touch with someone, and have triple checked email/voicemails and I definitely have received no correspondence. This company buys debt, and doesn't allow you to pay it.

  Business Response

  Date: 07/08/2024

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office on January 19, 2024. Upon review, we were not able to identify any issue with our phone lines and we have not received any similar complaints. Our office can best be reached by phone at ************** from 8:00am-6:00pm Monday through Thursday, and 8:00am-4:30pm on Friday, if you would like to speak to a member of department management. Our records do not show that CBE has processed any payments as described in your complaint. If you are able to provide proof of these payments, it may be sent to our office by mail at The CBE Group, Inc.,********************************-2547, for further review.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from CBE Group on 6/17/2024 advising me that they are attempting to collect a debt I allegedly owe to **** of approximately $800 I believe this notice and debt is fraudulent, as I have not purchased anything on **** in years and my **** account shows no transactions or outstanding balance. When I followed the relevant link to dispute the debt, the email address listed for my CBE Group "account" was not mine. Accordingly, I believe this notice is fraudulent and deceptive, is attempting to collect a debt that is not mine, and violates relevant consumer protection laws and regulations including the ****** 12 CFR *******. I am requesting that the CBE Group confirm this matter is closed and that they will not be seeking payment on this fraudulent debt. If I do not receive such confirmation within 10 business days, I will consider filing a complaint with the relevant state and federal authorities.

  Business Response

  Date: 07/01/2024

  *******************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your complaint and the dispute received through our web portal on June 22, 2024, to our client, ********** for review and we requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just sent a payment notice from CBE group. I have never missed a payment for anything and have not been contacted by anyone to make a payment. My credit is over 800.This one says the creditor is **** but I have checked my **** account multiple times and I owe nothing. There are no messages for me or anything in my account. I would have no idea what this is about. I have already read about CBE Group and the many complaints of this company and am now disputing this claim.

  Business Response

  Date: 06/24/2024

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********** and requested that they provide us with validation regarding the matter in question. Once the validation is received, it will be forwarded to you by mail. Based on your complaint,CBE has taken steps to prevent any further communication attempts to you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill from the **********************, logged online to pay the bill which was showing no bills currently due when plugged in the specific invoice number. Called the billing department for the hospital and they confirmed over a recorded line that said invoice was paid by charity and that there was no balance due at this time. I request the company to cease and desist as this is not a collectable bill, this was confirmed over a recorded line with the *******************************. The collection agency is requesting collection on something that was paid by charity and no longer a collectable bill which is against the law. Please drop before I press charges.

  Business Response

  Date: 06/24/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client for review and we requested that they provide us with validation regarding the matter in question. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has taken steps to cease any further communication attempts to you.  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21870022
  
  I am rejecting this response because:
  
  You can reach the ******************************* billing and confirm on the recorded line that this bill was paid by charity per the lady I spoke to who confirmed as such. The University has continuously had issues with billing practices. All of my bills with them have always been paid and settled on time.  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/03/2024

  *******************,
  Thank you for your response. Our client is currently reviewing your dispute and once we have received a response or validation, it will be forwarded to you by mail. As previously stated, CBE has ceased further attempts to communicate with you regarding this matter.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from CBE Group claiming that I owe an exorbitant amount of money purportedly to the ********** of ****** and ***** Services including a ridiculous amount of interest, penalties, and administrative costs. I sold my practice in 2019 and retired in 2020. I do not owe anyone anything and never received any correspondence or notification of this supposed debt prior to receiving this letter last week. Nowhere has any information or details been provided. I consider this fraudulent claim for money to be harassment and want it cleared immediately.

  Business Response

  Date: 06/20/2024

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has forwarded your dispute to our client, United ***************** of the ********* for review and we have ceased collection activity on the account. Once a response is received from our client, it will be forwarded to you by mail. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP collection company says that I owe them money through ******* wireless. I never received mail, or phone call. ******* says I owe them money, I do not. I had auto pay. Cancelled service march 19. I received a bill June 5. I went to ******* to resolve it and they transferred me right to the cbe group without even telling. **** have all my statements from ******* and my credit card company proving all was paid. I am not paying a bill for service in may when I cancelled service march 19.

  Business Response

  Date: 06/20/2024

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has forwarded your dispute to our client for review and requested that they provide us with validation regarding the matter in question. The validation was forwarded to you by mail on June 14, 2024. Based on your complaint, CBE has taken measures to prevent any further communication attempts to you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group has started calling my phone almost non-stop for my 22 year old daughters debt. They are trying to say I am responsible which I am most definitely not. They refuse to stop calling my number and told me they will continue to call and there is nothing I can do about it.

  Business Response

  Date: 06/19/2024

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (***) has reviewed your complaint and our records regarding phone call attempts to the number provided in your complaint, **************. We show the *** has made one phone call attempt to **************, which was on June 11,2024, in an attempt to reach another individual. Based on your complaint, we have taken measures to prevent any further communication attempts to that number.
  Sincerely,
  *************************
  *** Compliance

  Customer Answer

  Date: 06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by phone and then sent a letter saying they were a debt collector for **** and I owed ******** and if I dont pay it then they will put it in collections on my credit score or I could be garnished. I contacted **** they verified I dont owe them anything and be suspicious of a scam. I called them and they wanted a payment to get this off of my credit score if it was placed in collections by the CBE Group ***** PLEASE HELP

  Business Response

  Date: 06/12/2024

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third party collection on May 14, 2024, by our client, ********* Our records show on our verbal communication with you from May 30, 2024, the CBE agent advised you that collection activity would be ceased and that your dispute would be escalated to our client for review. There was no mention of wage garnishment or credit reporting on that call and CBE is not a data furnisher for our client, therefore, it was not reported to any credit repository by our organization.Your complaint has been forwarded to your client for review and we asked that they provide us with debt validation. Once the validation or response is received from our client, it will be forwarded to you by mail.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted several times by this business. I have asked that they only contact me by mail.This matter they keep contacting me about it in the court system with the *** It is not my fault the court taking forever to collect the funds. I am asking that they no longer contact me by phone and only by mail.I tried many times to give them my new address and they refused to take it. Please have them stop harassing **** would like only correspondence writing so I can send it to the District attorney.

  Business Response

  Date: 06/06/2024

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records related to our communication with you.Our records do not show that CBE had any communication with you prior to May 31,2024, when you advised CBE that you wish to only communicate regarding this matter through the mail. Based on that conversation and this subsequently submitted complaint, CBE has taken measures to prevent any further phone call attempts from being made to **************. Validation regarding the matter in question will be provided to you by mail at the address provided in your complaint.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received mail correspondence from CBE group alleging that I owe **** $1,459.85 as of 5/13/24. I have not purchased anything from **** since 2018. I contacted **** to insure that there has not been any fraudulent activities under my account, they assured me that my account is clean. I was also informed that for any outstanding payments **** would notify me via **** messenger. I was additional advised to file a police report on this matter. They placed a notification on my account detailing my conversation with them about this issue. I would like this matter to be immediately resolved, to avoid any negative marks on my credit report.

  Business Response

  Date: 06/04/2024

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************