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Business Profile

Collections Agencies

The C B E Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 364 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a hit on my credit report by these people claiming I took out a student loan (which I have never in my life) and that I owe $601.00 to them. I called and they are very unprofessional and clearly didnt know how to run the scam theyre operating because the first person asked for the basic information- first name, last name, birthdate; cool. But I never told them my SSN. They asked me to confirm (they repeated to me my full SSN!!!???) I told them I wanted to speak to someone else and I was transferred. Here we go again, they wanted my ssn (absolutely not.) and when I said I would only tell them the account number, I was transferred to yet another person wanting so badly to get my full ssn. Finally transferred a fourth time and this person said they have no record of me in their systems? WHAT? I dont know how these folks are still up and running but they need to be fined or something for fraud and theft. That hit, ***** tick, on my credit needs to be removed ASAP.

      Business Response

      Date: 06/04/2024

      ***********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records related to your complaint and we do not show that CBE has any prior communication with you in writing or at the phone number provided in your complaint. If there is another phone number that *** have been used when you contacted our office, it *** be provided to me by email at ****************************** so that this matter *** be further investigated. Validation regarding the matter being handled in our office was sent to you by mail on May 28, 2024, and CBE has ceased any further communication attempts to you.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE Group says we owe $211.91 after closing an account with Spectrum from ******* Communications. When we closed our Spectrum account almost two years ago there was no money due. We returned all equipment in August 2022 and have a receipt for that. It is available if necessary. We have been pursued for the above amount since we closed the account.

      Business Response

      Date: 06/04/2024

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications (Spectrum), for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on May 30, 2024. Any additional information you have that *** support your dispute can be provided to CBE by mail and will be forwarded to our client for review. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother died in March 2022. We returned her Spectrum cable equipment in person, cancelled all services and paid the remaining balance at Spectrum near my late mother's house in *******. Years later, they try to collect money for cable services after my mother's date of death and after ******** said we had paid in full. I am not even the trustee of the estate anymore. We believe this a a scam preying on people who recently lost a loved one. I have read online that this happens a lot with this company.

      Business Response

      Date: 05/31/2024

      *********************,
      We have received your complaint and it is important to us. Based on your complaint, The CBE Group (CBE) has taken measures to prevent any further communication attempts from being made regarding the matter in question.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from a collection agency requesting ***** for an **** listing. I called **** (ref# **************) and spoke with ***, a representative. He stated that an advertisement for a Freightliner Cascadia (large commercial truck) had been placed back in 2021 and not paid. I have never owned or placed any ads for any vehicles on ****. I have never received any previous calls or letters regarding this fee as I suspect it was being sent to whomever actually submitted the ad. As per ***, I would have to pay the amount first before any investigation into the fraudulent listing would be done by ****, and their billing department won't assist as the account is suspended. He said any further information would have to come from the collection agency-can you assist?

      Business Response

      Date: 05/29/2024

      ***************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ***** for review and ceased collection activity on the account. Our client responded to our office on May 28, 2024, and stated that they confirmed you were the victim of an Account Take Over (ATO) and they are in the process of crediting the outstanding balance. CBE will be returning the account to our client, and they can be reached directly if you have any further questions.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 05/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COLLECTION AGENCY REPORTED A FALSE ACCOUNT ON MY CREDIT REPORT CLAIMING I OWE A PAYMENT FOR AN ACCOUNT THAT WAS CANCELLED AND CLOSED AND I DO NOT OWE ANY PAYMENTS.THEY HAVE ALSO BEEN HARRASING ME BY PHONE WHICH IS A VIOLATION OF TCPA LAW

      Business Response

      Date: 05/13/2024

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has forwarded your dispute to our client for review and requested that they provide us with validation for the matter in question. The validation was received and forwarded to you by mail on May 10, 2024. Based on your complaint, CBE has taken steps to prevent any further communication attempts to you.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 05/13/2024

       
      Complaint: 21685507

      I am rejecting this response because:  I need this removed off my credit report immediately 

      Sincerely,

      ***************************

      Business Response

      Date: 05/17/2024

      ***************************,
      Our records show that CBE submitted a request for deletion of our tradeline from the three major credit reporting repositories (Equifax,Experian, & TransUnion) on April 30, 2024, but we do not control the timeframe in which the credit bureaus process said request. Please reach out to the bureaus directly if you have any further questions.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE is claiming I owe 508 Dollars on a Bill. They have never sent me a correspondence. *** also went through a Chapter 7 Bankruptcy in 2019 so any Collections on Debts prior to that are illegal. All of my current debts are paid and up to date and i have zero knowledge of this debt. So I am demanding either they send me an explanation of the charges and for Who they are collecting for or Remove the Credit report entry Immediately or I will seek Legal remedies including lawsuits for the maximum amount allowed under law.

      Business Response

      Date: 05/09/2024

      *******************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has forwarded your dispute to our client for review and requested that they provide us with validation for the matter in question. The validation was received and forwarded to you by mail on May 6, 2024. Based on your complaint, CBE has ceased any further communication attempts to you regarding this matter.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 05/10/2024

       
      Complaint: 21656153

      I am rejecting this response because:

      Please supply the information below so that I can be fully informed:
      Why you think I owe the debt and to whom I owe it, including:

          The name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount owed.

          If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. When you identify the original creditor, please provide any other
      name by which I might know them, if that is different from the official name. In addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from.

          Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay?

          If you are asking that I pay a debt that somebody else is or was required to pay, identify that person. Provide verification and documentation about why this is a debt that I am required to pay.

      The amount and age of the debt, including:

          A copy of the last billing statement sent to me by the original creditor.

          State the amount of the debt when you obtained it, and when that was.

          If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized bythe agreement creating the debt or are permitted bylaw.

          If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them.

          If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. Explain how that amount was calculated.In addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law.

          Tell me when the creditor claims this debt became due and when it became delinquent.

          Identify the date of the last payment made on this account.

          Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that.

      Details about your authority to collect this debt.

          I would like more information about your firm before I discuss the debt with you. Does your firm have a debt collection license from my state? If not, say why not. If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of thestate agency issuing thelicense.

          If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of thestate agency issuing the license.


      I have asked for this information because I have some questions.  I need to hear from you to make an informed decision about your claim that I owe this money.  I am open to communicating with you for this purpose.  In order to make sure that I am not put at any disadvantage, in the meantime please treat this debt as being in dispute and under discussion between us. 


      In addition to providing the information requested above,please let me know whether you are prepared to accept less than the balance you are claiming is owed. If so, please tell me in writing your offer with the amount you will accept to fully resolve the account.

      Thank you for your cooperation. 

      Sincerely,

      *******************************

      Business Response

      Date: 05/15/2024

      *******************************,
      According to our records, an initial notice letter was sent to you by email on or around March 17, 2024, at the address provided in your complaint.As previously stated, the validation was provided to you by mail on May 6,2024, and CBE has ceased all collection activity on the account. Our office can be reached by phone at **************, if you have any further questions regarding the matter in question.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:04/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This dispute involves a fraudulent debt collection attempt by CBE Group that has now gone to the credit reporting services. Experian dropped the issue immediately, but ********** seems to support this attempt. The CBE Group (future court related Defendant) alledges that I have a $243 outstanding bill due to ******* Communications. I, ***********************, maintain that I have NEVER held any such account with ******* Communications, nor have I ever entered into any credit agreement with "******* Communications". I am informing the BBB of this fraudulent attempt and will pursue the matter in small claims court in my location of ************ where I will seek damages.

      Business Response

      Date: 04/29/2024

      ***********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on April 26, 2024.Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote a letter to the company requesting an email address. So far, they have not responded.They do not advertise any email address on their website. Very suspicious.The only contact seems to be via phone or letter. No written response that might be used against them in court. Please help me get written email correspondence.

      Business Response

      Date: 04/23/2024

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records and we do not show that the letter referenced in your complaint has been received as of today. We do show that the requested email address was provided to you on the verbal phone communication from April 19, 2024, and our initial notice letter that was sent to you by mail on or around February 19, 2024, also includes our email address. Based on your complaint, CBE has ceased any further communications attempts to you regarding this matter.
      Sincerely,
      *************************
      CBE Compliance 

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE is reaching out to me saying I owe ***** to ***** I have never used that **** account to purchase or sell anything and dont remember opening an account with the email they stated. I have gained access to the account and could not find any purchases or sales listed on the account. This feels like a scam and they are trying to just steal ***** and my information. Please have CBE group stop contacting me. I do not owe **** anything.

      Business Response

      Date: 03/26/2024

      *******************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with validation for the account in question. The validation was received and forwarded to you by mail on March 26, 2024. Based on your complaint, CBE has taken measures to prevent any further communications from being made to you.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 03/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:03/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************** Solutions is handling my payment to CBE group. They have been agreement with them for payment of $18 a month. As of 3/15/2024 I owe ******. I am getting 2 to 3 phone calls 7 days a week from them. As early at 8am on Sundays. They should be contacting AFS and not me

      Business Response

      Date: 03/26/2024

      ***********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records regarding phone call attempts to reach you. Our records do not reflect that CBE has made more than one phone call attempt on any given day and at no point did CBE make more than 7 attempts within any 7-day period. Based on your complaint, CBE has taken measures to prevent any further communication attempts to you. Our office can be reached at ************** if you would like to further discuss the matter in question.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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