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Business Profile

Precious Metal Dealers

Birch Gold Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.58

Average of 186 Customer Reviews

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Review Details

  • Gregory & Randi B

    Date: 06/20/2025

    Gregory & Randi B

    Date: 06/20/2025

    They were very patient with me. I have never bought gold or silver before. By transferring a state 457B account before?As a matter of fact All I had to do was send the documents from the account named above the girls. Looked over it, send it back to me showed me. We're, I needed to sign, I signed it and they sent it off to the company holding the account. So that I didn't have to do anything. I strongly recommend this company customer service. Was a plus you don't find that anymore in this country

    Birch Gold Group

    Date: 07/08/2025

    Hi Gregory and Randi,



    Thank you for taking the time to share your experience!
    We’re thrilled to hear that our team was able to support you throughout the
    process and make everything feel seamless and stress-free. Your kind words
    about our customer service mean a great deal to us. Providing that level of
    care and attention is something we take great pride in. We truly appreciate
    your recommendation and look forward to being here for you whenever you need
    us!

  • Melvin C

    Date: 06/14/2025

    Melvin C

    Date: 06/14/2025

    Easy to work with and answered all my questions. Nice work.

    Birch Gold Group

    Date: 07/08/2025

    Hi ******,

    Were so glad to hear that our team was easy to work with and able to answer all your questions along the way. Providing clear communication and a smooth experience is always our goal.If theres ever anything else you need, please dont hesitate to reach out. The Birch Gold Group team is always here to support you!

  • Ryan F

    Date: 06/10/2025

    Ryan F

    Date: 06/10/2025

    The crew at Birch Gold were extremely helpful and knowledgeable. As a first time buyer, I had hesitancies, but their consistent communication made the process much smoother and they delivered on their promises. They handled a lot of the paperwork and made the transaction seamless. I will definitely be doing business with them in the future!

    Birch Gold Group

    Date: 07/09/2025

    Hi ****,

    Thank you for taking the time to share your experience!We're so glad to hear that our team was able to provide the support and knowledge that gave you confidence as a first-time buyer. Creating a smooth,stress-free process is exactly what we aim for, and its wonderful to know we delivered on that. We truly appreciate your kind words and look forward to working with you again in the future! If theres anything else we can help with, please dont hesitate to give us a call!

  • Christine C

    Date: 06/09/2025

    Christine C

    Date: 06/09/2025

    Birch Gold Group for me is the only place I feel safe buying my precious metals from. I have recently made a big purchase from them. They stratigized, executed and delivered right on time. I am extremely please with the high quality of the product and highly recommend this company to take care of your business and securing your next order of precious metals.

    Birch Gold Group

    Date: 06/24/2025

    Hi *********,

    Wow, thank you so much for your thoughtful feedback! It really means a lot to hear that you feel safe and confident buying precious metals from us. Were really proud of the quality we provide and are so happy you are too! Were looking forward to taking care of your future needs, so give us a call if you need anything.

  • Josue P

    Date: 06/06/2025

    Josue P

    Date: 06/06/2025

    I really love how easy the process was and I really appreciate the professionalism the whole buying process was great and I really love the entire process.

    Birch Gold Group

    Date: 06/24/2025

    Hi *****,

    Our team has dedicated significant effort to creating a process that is both easy and helpful, so we really appreciate your feedback. We remain committed to providing professional and attentive service, so please dont hesitate to reach out if you need anything.

  • Joseph V

    Date: 06/02/2025

    Joseph V

    Date: 06/02/2025

    *** was very informative. He educated me very well on the differences in the types of gold and silver and how each fluctuate and their similarities and differences. He offered his opinion which definitely affected my purchase. ****** was incredible with helping rollover my TSP. We called to initiate the rollover and I answered a few questions, then ****** took the reins. The whole entire process could not have been easier and educated. I'll be making another purchase shortly.

    Birch Gold Group

    Date: 06/24/2025

    Hi ******,

    It was our honor to have the opportunity to educate you on the different precious metals, empowering you to make informed decisions about metals that were best for you. Well be sure to pass along your feedback to *** and ******, as it will undoubtedly motivate them to continue providing exceptional assistance to deserving people like yourself.  Dont hesitate to give us a call if theres anything we can do to further support you.  

  • Linda B

    Date: 06/02/2025

    Linda B

    Date: 06/02/2025

    Great experience from start to finish! 10/10 Would highly recommend using Birch Gold for all your gold needs.

    Birch Gold Group

    Date: 06/24/2025

    Hi *****,

    Thank you so much for your kind words! Were thrilled to hear you had a great experience from start to finish because thats what you deserve. If you need anything else in the future, dont hesitate to reach out.

  • Brandy O

    Date: 05/29/2025

    BUYER BEWARE Being new at gold investing, I have invested with Birch twice. The first time I didn't know better so I just transitioned my entire retirement. Now I have learned more and went to add to it as an annual SEP **** After completing the transaction, I realized they sold me a .25 ounce gold coin at over $1288.45 when the cost of gold is $3315 an ounce! And the coin is not even a known coin! This company is a fraud! I will now be researching what they actually sold me when I carried over my retirement account!

  • Tim G

    Date: 05/22/2025

    Tim G

    Date: 05/22/2025

    Outstanding customer service. Very smooth transfer of funds. Employees very knowledgeable and extremely helpful. Would highly recommend.

    Birch Gold Group

    Date: 05/23/2025

    Hi ***,

    Were so happy to hear your experience with us was enjoyable and smooth! Taking care of our customers and ensuring they have an informative, supportive, and streamlined purchase process is what we strive for. We are grateful for your feedback and recommendation! Please dont hesitate to give us a call if there is anything else we can do for you. 

  • Kenneth H

    Date: 05/17/2025

    Kenneth H

    Date: 05/17/2025

    I appreciate how informative and patient my Birch representative was with me doing my selection process through my actual purchase. Its always a pleasure when someone takes the time to explain and ensure you understand what youre purchasing (the Whys and the Hows). Thank you Birch and I will look forward to working with you again!******* *.

    Birch Gold Group

    Date: 05/19/2025

    Hi *******,

    Were thrilled to hear our teams educational approach helped you feel confident and empowered to make informed decisions at your own pace! Our team is dedicated to serving our customers with the highest level of service and support, making sure you have comprehensive information without ever feeling any pressure. Thank you for taking the time to share your experience with us! We look forward to serving you again. Please dont hesitate to give us a ring if we can be of any further assistance to you!

Birch Gold Group is BBB Accredited.

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