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Business Profile

Precious Metal Dealers

Birch Gold Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.58

Average of 186 Customer Reviews

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Review Details

  • Travis D

    Date: 05/15/2025

    Travis D

    Date: 05/15/2025

    They made the process easy and took the time to walk me through everything.

    Birch Gold Group

    Date: 05/16/2025

    Hi ******,


    Were thrilled to hear your transaction was smooth and you felt supported every step of the way! Taking the time to ensure you have all the information you need to make informed decisions is important to us. Thank you for your feedback. If we can provide any further assistance, please feel free to give us a call! 

  • Joyce A

    Date: 05/14/2025

    Joyce A

    Date: 05/14/2025

    Great experience with Birch Gold Group. Our customer service team was professional and knowledgeable. We were apprehensive the process was going to be difficult but it went so smoothly we were shocked. You cant go wrong with Birch Gold Group.

    Birch Gold Group

    Date: 05/15/2025

    Hi *****,

    Its wonderful to hear your experience exceeded expectations and you enjoyed working with our team! We work hard to ensure our purchase process is streamlined and effortless for customers, so your feedback means a lot to us. Thank you for taking the time to let us know how we did. If there is any further assistance you need in the future, please dont hesitate to give us a ring!

  • Scott B

    Date: 05/14/2025

    Scott B

    Date: 05/14/2025

    Phenomenal customer service! Great transparency. Recommending Equity to others! Thank you!

    Birch Gold Group

    Date: 05/15/2025

    Hi *****,

    Your kind words are greatly appreciated! We are delighted to hear you had such a fantastic experience working with us. Our team strives to provide the highest quality of service and transparency for our customers so its great to know we met the **** with you! Were happy to hear you have enjoyed working with your custodian ******************** as well. Please feel free to give us a call if there is anything else we can assist you with!

  • Diane M

    Date: 05/09/2025

    Diane M

    Date: 05/09/2025

    Excellent customer service! Prompt, knowledgeable, and friendly. There are no negative comments to share. Hopefully, my investment is a success!!

    Birch Gold Group

    Date: 05/13/2025

    Hi *****,

    Were so pleased to hear our team delivered the high-quality service and support you deserve! Providing efficient, informative, and genuine care for our customers is important to us so your feedback is rewarding to receive. Thank you for utilizing your valuable time to share your experience with us! Please feel free to reach out if we can be of any further assistance. We look forward to being a reliable resource for you!  

  • Luke H

    Date: 05/07/2025

    Luke H

    Date: 05/07/2025

    Great! Helpful, efficient, knowledgeable and friendly. Had a great experience and highly recommend!

    Birch Gold Group

    Date: 05/12/2025

    Hi ****,

    Thank you for your kind words and recommendation! We are elated to hear you had such a great experience working with our team. It means a lot to know our efforts to provide a streamlined and supportive purchase process earned your trust and satisfaction! If there is anything else we can do for you in the future, please dont hesitate to give us a call. We are always here for you!

  • Scarlett W

    Date: 05/05/2025

    Scarlett W

    Date: 05/05/2025

    Amazing group of people. My team walked me through every step of the way. The process was easier than I thought it would be. I look forward to doing business with them again.

    Birch Gold Group

    Date: 05/07/2025

    Hi Scarlett,


    Thank you so much for your kind words! It warms our hearts to hear you had a smooth and enjoyable experience with us. Our team is happy to walk alongside our customers, providing exceptional service and support to ensure you have a streamlined purchase process! We look forward to serving you again in the future, so please feel free to reach out if there is anything else we can do for you!

  • Burl T

    Date: 05/02/2025

    Burl T

    Date: 05/02/2025

    I have had two dealings with Birch Gold. The first was a straight cash purchase which went flawlessly. The second was a rollover of a portion of my **** Both times their representatives have been fantastic very patient with a financial novice, answering all questions and keeping in contact during and after the transactions. In reference to the rollover they handled all the paperwork. I am extremely pleased with Birch Gold and look forward to continued dealings with them. I highly recommend them to anyone interested in looking into precious metals.

    Birch Gold Group

    Date: 05/05/2025

    Hi ****,

    We couldnt be more thrilled to hear how pleased you are with your precious metals journey with us! Its rewarding to know our team delivered exceptional service and educational support that made your transactions so seamless. Helping our customers feel confident and informed throughout, no matter the level of experience is something we truly take pride in! Thank you so much for your feedback and recommendation. Please feel free to give us a ring if there is anything else we can assist you with. Your Birch Gold Group family is always here for you!

  • Nancy P

    Date: 04/30/2025

    Nancy P

    Date: 04/30/2025

    Birch Gold has been the best I ever experienced in customer service.from beginning to end as Ive transitioned accounts into their gold *** Birch Gold has made sure it was seamless and done correctly. They constantly follow up to make sure I am totally satisfied I am! Thank you ***** etal!

    Birch Gold Group

    Date: 05/05/2025

    Hi *****,

    Were overjoyed to hear how satisfied you are with your experience! Our team is dedicated to providing genuine, top-notch service and support to ensure you have a smooth transaction from start to finish. We are so grateful for your kind words and letting us know we met the **** with you! If we can be of any further assistance, please dont hesitate to reach out. We are always here for you!

  • Lori R

    Date: 04/29/2025

    Lori R

    Date: 04/29/2025

    I was pleasantly surprised how easy it was to roll over my 401K into gold and silver. Everyone at Birch Gold was professional, personable, and very knowledgeable during the process. I recommend giving them a call!

    Birch Gold Group

    Date: 05/01/2025

    Hi ****,


    We are absolutely thrilled to hear your experience was smooth and exceeded your expectations. Our team is all about making the purchase process simplified and stress-free while providing genuine care to our customers. Its great to know we accomplished that with you and are honored by your recommendation! Thank you for taking the time to share your feedback with us. We are always here for you, so please feel free to give us a ring if we can provide any further assistance!

  • Nathaniel H

    Date: 04/29/2025

    Nathaniel H

    Date: 04/29/2025

    Every purchase I have made from Birch Gold has been efficient and accurate. The customer service is very helpful and quick to help resolve any questions you might have. If you are wondering where you can buy physical gold at a fair price near the market value (there is of course a small commission), take some time to call Birch Gold!

    Birch Gold Group

    Date: 05/09/2025

    Hi *********,

    Its wonderful to hear your transaction was seamless and our team delivered exceptional service throughout your time with us. Delivering genuine care and quality support to our customers is central to our values. We take pride in our competitive pricing so deserving people like yourself can achieve your precious metals goals! Thank you sharing your feedback with us. We are only a phone call away, so please feel free to reach out if we can provide any further assistance!

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