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Business Profile

Precious Metal Dealers

Birch Gold Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.58

Average of 186 Customer Reviews

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Review Details

  • kenneth j

    Date: 04/16/2025

    kenneth j

    Date: 04/16/2025

    Great experience except birch took too much money per coin i purchased when i transferred my fidelity investment ******* to birch **** birch made thousands of dollars.

    Birch Gold Group

    Date: 05/01/2025

    Hi *******,

    Were sorry to be reading your feedback. Weve called and emailed you several times but regrettably, we havent heard back. We take pride in our competitive pricing, so wed love the opportunity to learn more about your concerns and address them. Please return our call at your earliest convenience.

  • Tim S

    Date: 04/16/2025

    Tim S

    Date: 04/16/2025

    I had a great buying experience with Birch Gold. Purchase prep was made easier with **** that returned calls and emails promptly. No pressure experience. I'll be buying more gold with Birch Gold.

    Birch Gold Group

    Date: 04/25/2025

    Hi *******,

    Were delighted to hear you had an easy and pressure-free experience with us! Our team is committed to excellence in customer service and that includes providing helpful, timely support throughout the purchase process at the pace right for you. We thank you for your feedback and look forward to continuing to serve you! Please dont hesitate to give us a ring if we can be of any further assistance.

  • James F

    Date: 04/12/2025

    James F

    Date: 04/12/2025

    ****** and **** were outstanding. Everything about the process was easy and efficient.

    Birch Gold Group

    Date: 04/25/2025

    Hi *****,

    Thank you for your kind words! We are ecstatic to hear ****** and **** took exceptional care of you and made the whole purchase process go smoothly. Please feel free to give us a call if we can be of any further assistance to you! 

  • Victor H

    Date: 04/11/2025

    Victor H

    Date: 04/11/2025

    First time investing in precious metals, initial communication was fantastic, they explained very specific of the various previous metals, how the transfer of my 401k to Gold/Silver **** they answered all my questions and made me feel very comfortable in my decision. Thanks Birch Gold, I appreciate it!

    Birch Gold Group

    Date: 04/25/2025

    Hi ******.

    We are thrilled to hear we helped make your first precious metals purchase such a positive experience! It brings a smile to our hearts to know our efforts to provide education and answer questions helped you feel comfortable making informed decisions that were best for you.  We appreciate your kind words and encourage you to reach out if there is anything else we can assist you with! Your Birch Gold Group family is always here for you. 

  • Brandon H

    Date: 04/11/2025

    Brandon H

    Date: 04/11/2025

    We had a great experience moving our traditional IRAs into gold and silver. We were guided through the process of converting market funds to precious metals based IRAs which seemed overwhelming but went very smooth. Our Precious Metals Specialist was very knowledgeable and did a great job of explaining the process. He also explained the options of what we could invest into and the pros and cons of each decision. We were very comfortable in the decision we made and we're very happy with our outcome.

    Birch Gold Group

    Date: 04/25/2025

    Hi *******,

    Were utterly delighted to hear you had a great experience with our team during your time with us! Our specialists work diligently to ensure the purchase process is streamlined and smooth throughout. We are focused on providing education and helpful support to empower you to feel confident to make informed choices. Thank you for letting us know you appreciated our informative approach and how comfortable you were with your precious metals decisions as a result! If there is anything we can do for you in the future, please dont hesitate to reach out. We are always here for you! 

  • Sarah G

    Date: 04/10/2025

    Sarah G

    Date: 04/10/2025

    I recently invested with Birch Gold. This was my first time purchasing gold and silver. I spoke with ****** who was very knowledgeable and kind. The process was quick and easy. I am able to view my account online and the staff has been very helpful. I highly recommend their services

    Birch Gold Group

    Date: 04/29/2025

    Hi *****,

    Were so thrilled we could assist you with your first precious metals purchase! Its wonderful to hear ****** and our team took such great care of you and helped make the process easy. We are dedicated to always serving our customers with personable, friendly, and helpful service! It is great to know you found your custodians online account portal helpful as well. Thank you so much for your kind words and recommendation! Please feel free to give us a ring if there is anything further we can assist you with, we are always here for you.

  • Matthew W

    Date: 04/10/2025

    Matthew W

    Date: 04/10/2025

    Great service, even though my account manager was running from the California wildfires. Easy to work with and very informative. This was my second roll-over so it went even smoother. Always willing to answer questions.

    Birch Gold Group

    Date: 04/24/2025

    Hi ****,

    Thank you so much for your feedback and continued trust! We are so happy to hear youve had consistent great experiences with our team. Providing education, answers to all your questions, and high-quality support is how we always strive to serve our customers! Its rewarding to hear we were able to accomplish this with you. Your Birch Gold Group family is always here for you, so please feel free to give us a call if there is anything further we can assist you with.

  • Kai C

    Date: 04/10/2025

    Kai C

    Date: 04/10/2025

    Communication was excellent. Both representatives we worked with were extremely knowledgeable and helpful, as well as friendly and personable. Overall a great experience and would highly recommend.

    Birch Gold Group

    Date: 04/24/2025

    Hi Kai,

    It warms our hearts to hear how awesome your experience was with our team! Our specialists truly enjoy taking care of our customers, making sure you feel welcomed, informed, and fully supported throughout your precious metals journey. We are so grateful for your kind words and recommendation! If we can be of any further assistance to you, please feel free to reach out. We are always here for you! 

  • Cathy B

    Date: 04/09/2025

    Cathy B

    Date: 04/09/2025

    Everyone I spoke with at Birch was knowledgeable and very patient as it took me months to decide to rollover to a precious metal **** They answered questions I didn't even know to ask. Once I did decide to move forward, the process went exactly as they had said it would, and it was smooth and easy.

    Birch Gold Group

    Date: 04/24/2025

    Hi *****,

    We are elated to hear you felt comfortable and taken care of by our team at the pace that was right for you! Our specialists are happy to provide education and answers to questions, making sure everything in your transaction goes smoothly without a hitch. Your kind words are appreciated, and we welcome you to our Birch Gold Group family! We are always here for you, so please feel free to give us a call if there is anything else we can do for you.

  • Pep S

    Date: 04/09/2025

    Pep S

    Date: 04/09/2025

    I was new to the precious metals investment. I needed to make my yearly *** contribution. I reached out to Birch Gold Group knowing nothing. They were extremely helpful in assisting me in setting up my account through the actual purchase of the metals. Since setting up my *** account my mother has passed away leaving me with a portion of her precious metals account. After my experience with Birch Gold Group will be returning shortly for help in moving these holdings to Birch Gold Group. Great experience all around.

    Birch Gold Group

    Date: 04/29/2025

    Hi Pep,

    We are honored that you entrusted us with your first precious metals purchase! It means a lot to us knowing you felt well-informed and supported throughout the purchase process. Our team is dedicated to serving our customers with genuine and quality care, ensuring you feel taken care of from start to finish. Were also very sorry to hear about your loss, please accept our heartfelt condolences for the passing of your mother. Your Birch Gold Group family is always here for you, so please dont hesitate to give us a call when you need us.

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