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Business Profile

Precious Metal Dealers

Birch Gold Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.58

Average of 186 Customer Reviews

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Review Details

  • Twila S

    Date: 04/09/2025

    Twila S

    Date: 04/09/2025

    Great service and knowledgeable people. I would highly recommend! Trust your investment with Birch Gold.

    Birch Gold Group

    Date: 04/24/2025

    Hi *****,

    We are so thankful for your recommendation and trust! It is one of the highest compliments we could receive, and were thrilled to hear our team took such great care of you during your time with us. Please feel free to reach out if there is anything else we can assist you with!

  • Kimberly B

    Date: 04/05/2025

    Kimberly B

    Date: 04/05/2025

    The process was very easy and everyone I spoke with was knowledgeable and professional.

    Birch Gold Group

    Date: 04/29/2025

    Hi ***,

    Thank you for your feedback! Our team works diligently to ensure you have an informative and smooth experience through our simplified order process. Were very happy to hear this was reflected in your experience with us! If we can assist you with anything in the future, please feel free to give us a call!

  • Adonnys C

    Date: 04/04/2025

    Adonnys C

    Date: 04/04/2025

    I am a new customer and let me tell you my process was fast, quick, and easy. There was no problem with my diversifying process Ill recommend Birch Gold to everyone I know.

    Birch Gold Group

    Date: 04/29/2025

    Hi Adonnys,

    Were thrilled we could help make your first precious metals purchase such a positive experience! Our process is designed to provide and education a streamlined purchase process for our customers. Your feedback is wonderful to receive because it lets us know we were able to achieve this during your time with us! Thank you so much for your recommendation, we are honored by your kind words. If there is anything else we can assist you with, please dont hesitate to reach out. We are always here for you!

    Birch Gold Group

    Date: 04/29/2025

    Hi Adonnys,

    Were thrilled we could help make your first precious metals purchase such a positive experience! Our process is designed to provide and education a streamlined purchase process for our customers. Your feedback is wonderful to receive because it lets us know we were able to achieve this during your time with us! Thank you so much for your recommendation, we are honored by your kind words. If there is anything else we can assist you with, please dont hesitate to reach out. We are always here for you!

    Birch Gold Group

    Date: 04/29/2025

    Hi Adonnys,

    Were thrilled we could help make your first precious metals purchase such a positive experience! Our process is designed to provide an educational and streamlined purchase process for our customers. Your feedback is wonderful to receive because it lets us know we were able to achieve this during your time with us! Thank you so much for your recommendation, we are honored by your kind words. If there is anything else we can assist you with, please dont hesitate to reach out. We are always here for you!

  • Charmaine B

    Date: 04/04/2025

    Charmaine B

    Date: 04/04/2025

    Very knowledgeable explaining the differences between gold/silver and blocks versus coins. The pros and cons. Long term and short term and answering any questions we had to better understand what precious metals is all about. We highly recommend them.

    Birch Gold Group

    Date: 04/22/2025

    Hi *********,

    Your feedback and recommendation are greatly appreciated! We believe that education is crucial when investing in precious metals. Our process is designed to be as informative as possible, making sure you have the knowledge to feel confident and informed from start to finish. We couldnt be happier to hear our educational approach made such a positive impact in your experience with us and we welcome you to our Birch Gold Group family! Please dont hesitate to give us a call if we can be of any further assistance to you. 

  • John R

    Date: 04/03/2025

    John R

    Date: 04/03/2025

    From the first phone call, meeting ***** who provided the initial information to ****** who guided me through the final steps leading to my first investment of precious metals I felt welcomed into the extended family. Birch Gold Group, through a no pressure approach, allowed me to listen to the experience of professionals provide options, the variations and subtle nuances of precious metals investing resulting in me confidently deciding which path I would follow.Provided with detailed tracking information my first shipment arrived on time and in perfect condition. I could not praise ***** and ****** without mentioning the follow up by what can only be described as a genuine caring team. From A to Z the customer service is immediately evident in each conversation without exception.Thanks to Birch Gold Group for all you did for me.

    Birch Gold Group

    Date: 04/18/2025

    Hi ****,

    Wow, thank you so much for your feedback! Your experience encompasses so many of our core values and we are truly honored to have you as part of our Birch Gold Group family. It makes us proud to hear our team took such wonderful care of you and made certain that your order process was educational and supportive without any pressure! We are thrilled we could help make your delivery a smooth and timely one as well. Please dont hesitate to reach out if there is anything else we can assist you with, we are always here for you! 

  • Sean B

    Date: 04/03/2025

    Sean B

    Date: 04/03/2025

    Had a great experience converting my old 401k to precious metals. They made everything simple and made it easy to understand. Can't wait to see what the future holds as the value just keeps growing. Thank you Birch Gold Group!!

    Birch Gold Group

    Date: 04/18/2025

    Hi ****,

    At Birch Gold Group, we are committed to simplifying the world of precious metals to make it easier for customers to understand and navigate. Your feedback lets us know we met the **** with you and were thankful for the opportunity to serve you! If there is anything we can assist you with in the future, please feel free to give us a call. We look forward to being a reliable resource for you!

  • Patricia E

    Date: 04/03/2025

    Patricia E

    Date: 04/03/2025

    I have been buying from Birch Gold for two years. Every person I have talked with has been informed, polite and very helpful. I knew nothing about buying precious metals and they walked me through every step. I always feel that they listen to me and make recommendations that are in my best interest. Thank you, Birch Gold

    Birch Gold Group

    Date: 04/22/2025

    Hi ********,

    Thank you so much for your continued loyalty and trust! We are committed to taking exceptional care of our customers and providing education that empowers you to make informed decisions. We are utterly delighted to hear youve consistently felt heard and informed throughout your time with us! Your Birch Gold Group family is always here for you, so please dont hesitate to give us a ring if theres anything else we can do for you.

  • John H

    Date: 04/02/2025

    John H

    Date: 04/02/2025

    Very good service and helpful. Smooth transition from assets to location and following up with me to make sure everything worked.

    Birch Gold Group

    Date: 04/11/2025

    Hi ****,

    We truly enjoy taking care of our customers and ensuring you are supported throughout our streamlined process with helpful, friendly service. Your feedback lets us know we delivered on that with you and we appreciate your kind words! If we can be of any further assistance to you, please feel free to give us a ring.

  • Nancy E

    Date: 04/01/2025

    Nancy E

    Date: 04/01/2025

    I turned to Birch after feeling robbed by another gold investment competitor. My trust had been violated. From the moment I first contacted Birch Gold Group I felt taken care of - like a father figure watching over me, holding my hand all through the process. There have been no surprises and every time I call I am treated with respect.

    Birch Gold Group

    Date: 04/24/2025

    Hi *****,

    Your feedback is so important to us! After feeling betrayed by another company, we are truly honored that you allowed us the opportunity to serve you and make your precious metals experience right. We couldnt be happier to hear our teams knowledge and support made you feel secure, respected, and taken care of throughout your time with us! Education, transparency, and genuine customer care is essential in everything we do and your feedback lets us know we met that ***** Your Birch Gold Group family is always here for you, so please feel free to give us a call if we can be of any further assistance to you!

  • John B

    Date: 04/01/2025

    John B

    Date: 04/01/2025

    Everyone we spoke with at Birch Gold were very helpful and we never felt pressured. *** ***** and **** ******** took their time to answer all of our questions and explain the entire process to us. They helped us to setup the account and assisted us with transferring money from our 401K into our gold account.

    Birch Gold Group

    Date: 04/24/2025

    Hi ****,

    Thank you for utilizing your valuable time to let us know how we did. We are absolutely delighted to hear that *** and **** delivered exceptional service and made sure you were well-informed from start to finish! Providing helpful, informative, and pressure-free support is essential to us! Our team doesnt rest until all your questions are answered and you know what to expect at each step of the process. If there is anything else we can do for you in the future, please feel free to give us a call!

Birch Gold Group is BBB Accredited.

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