Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed on my recent bank statement. I was charged $39 three times by this company once on December 5 of 2024, then again onJanuary 5 of 2025 and again on February 5 of 2025 I never signed up for this service. I dont know what this is. I missed the first two charges and just noticed the newest one. Since I had no account, I have no way of contacting anyone about this. I have had no luck in doing so I just want my money back and whatever this is canceled.

  Business Response

  Date: 02/06/2025

  Hello,

  Thank you for raising this to me and I apologize for the inconvenience this may have caused. I have personally refunded your 3 charges for $39.00 from February 5, January 5, and December 5. You will see the refund receipts populate in your *************************************** email address. 

  I have also submitted a cancellation request for your account to avoid future charges. 

  Please let us know if you need anything else.

  Best Wishes,

  Head of Patient Experience

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:DO NOT PROVIDE CREDIT CARD TO THIS COMPANY. Deceptive & abusive practice; selling subscription disguised as one-time purchase then charging monthly fee of $399 even in the absence of service/product delivery. They are unable to provide timely appointments w/providers. Charged $1,995 and have not received any service/producteven after 2 *********************** request.1/13/2025RMDY* REMEDYMEDS 16BDES MOINES IA399 12/16/2024RMDY* REMEDYMEDS 16BDES MOINES IA399 11/18/2024RMDY* REMEDYMEDS 16BDES MOINES IA399 10/21/2024RMDY* REMEDYMEDS 16BDES MOINES IA399 9/23/2024RMDY* REMEDYMEDS 16BDES MOINES IA399 Details:Purchased health product from company requiring appointment with one of their health care providers. Made an appointment and after waiting for 6 min on phone, I hung up. I was charged $399 and marked a "No Show". I went online and rescheduled with them. I received a link through text for a video appointment. I used the link and after waiting 8 minutes, no one came online, so I re-clicked the original link to try again. After waiting for 5 minutes, the provider came on and said she is unable to access my information on her computer because we connected so late (patient info is inaccessible after the allotted 15 min appointment). I told her this is outrageous as I have been waiting for 13 minutes total. She offered to reschedule, I declined and asked for a refund. She said I would need to contact customer service. I emailed customer service explaining all of this and requesting a refund. They never replied and continue to charge me $399 a month for a service they are not providing. I have contacted my credit card company and will continue to escalate. These are abusive business practices to trap consumers and charge a monthly fee without providing a service/product. Following my initial BBB complaint, I received an email asking if I would like to cancel the service. I replied yes. I received no response and they continue to charge me $399/month.

  Business Response

  Date: 02/04/2025

  After reviewing your communication with us, I see your cancellation request and sincerely apologize for any inconvenience this may have caused. Since you did not use our services, we have refunded 3 out of 6 charges:
  

  1. January 13, 2025

   2. December 16, 2024

  3. November 18, 2024
  

  Regarding the remaining charges on October 21, 2024, September 23, 2024, and August 26, 2024, I am unable to process a refund as these transactions have been disputed with your bank. When attempting to issue a refund, we receive a chargeback error, meaning we must wait for your bank to resolve the dispute before taking further action.

  We appreciate your patience while your bank completes the dispute process. If the dispute is resolved in our favor, please call us at ************ and request to be directed to SaVonne. While I may not be available by phone, please ask the representative to send me a follow-up message. I will then review your charges and process refunds for the remaining three disputed transactions.
  

  Again, I apologize for this inconvenience and glad I have the opportunity to help you receive a resolution.

  Best regards,

  Head of Patient Experience

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea why this company is charging me $41.34. I paid for a 3 month trial, which runs until April. Therefore, there should be no charges to my account.

  Business Response

  Date: 02/03/2025

  Hello,

  Thank you for reaching out regarding your billing inquiry. I'd be happy to provide some clarity on your charges:

  $41.34 December 29, 2024

  $41.34 January 31, 2025

  These charges are recurring monthly subscription fees associated with your enrollment, which began on December 26, 2024. If you would like to request a refund, please contact FuturHealth's billing team at ************, and they will assist you with any reimbursement inquiries. I am also submitting the refund request on my end, but if you call, you are able to receive an immediate resolution.

  Additionally, I do not see any prior requests to cancel your subscription. However, if you would like to discontinue your membership with FuturHealth, please reply to this email with confirmation of your cancellation request or any other preferences regarding your account. If you do wish to cancel, you can mention that in the call as well and they can confirm that you have been cancelled while speaking with them.

  Let me know if you have any further questions. It would be best if you called ************ before you responded back here so that we can take any further action that may needed.

  Best regards,

  Head of Patient Experience

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/8 I was charged ****** appearing on my credit card statement as opnlp* d8 Des Moines IA Then 12/16 was charged another $229.00 showing the same as above on my statement I was originally interested in weight loss medication but realized that the advertising was misleading and it was going to cost more than the $129/ month charge. It was going to be at least triple what the advertising said. So I sent a text message saying I was not interested and we never had the initial ** call. It said that no charges would be done and no meds sent until the consult was conducted. Since the consult never took place, I was not expecting to see charges on my card. In the end I have been charged without receiving any product or services. When I went to log in to the app, it says I have no account.

  Business Response

  Date: 02/01/2025

  Hello,

  Thank you for raising this to my attention. 

  I have reviewed your charges and experience with our program and am happy to report that we will be refunding you for your two charges: 

  - $141.58 on December 8th, 2024

  - $229.00 on December 15th, 2024

  I am reaching out to our billing team right now to begin processing this request.

  I apologize for the frustration this may have caused, but we will have this resolved here shortly.

  Best Wishes,

  Head of Patient Experience

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was today 01/28/2025 for the amount of $367.03 I was originally ordering some weight loss medication they said it would ****** dollars a month and that was all that was supposed to come out of ny account its but then when I check my account there was a charge for ****** and a charge ****** dollars as well that they didnt even mention to me I cant afford that much taken out at on time I have a car payment and rent I have to pay first but now Im short on bills and broke I tried to cancel right after and havent been able to get thru to them and I received a message from them stating that I was going to be charged another ***** for not showing up for the online consultation with them that I said I was trying to cancel right away please help me get my money back please.

  Business Response

  Date: 01/29/2025

  Hello *****,

  Thank you for forwarding this information.

  It is unfortunate the there was a miscommunication with the pricing, but as a measure of good faith, we have refunded you both charges that you have incurred. I have attached images of both of your refund receipts. Please allow your bank 5-10 days to reflect the money back into your account.

  Moreover, I have confirmed that your account has been cancelled.

  If you have any further questions or concerns, please let me know.

  Bests

  SaVonne

  Head of Patient Support

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $ ***** Charge on Jan 22, 2025 By OPNLP* FUTUR HEALT D23 OPENLOOPHEALT IA TO card # ****. *********/*.****** ************ I have no record of signing up for this recurring charge and product.PLEASE CANCEL THIS SERVICE IMMEDIATELY.THANK YOU.

  Business Response

  Date: 01/27/2025

  Hello ********,

  Thank you for forwarding this to our attention. I have just submitted a refund request for your $39.00 subscription fee and will report back to you once I have confirmation that the refund is processing.

  Please hold off on making any dispute with your bank so that we can refund the money directly back to your account.

  More updates to come.

  Thanks.

  SaVonne

  Head of Patient Experience

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased, what I thought was GLP-1 meds for $149.00. After several weeks I did not receive anything, so I reached out. I found out it was a subscription service, that is not what I wanted and I have been escalating this through their system and their partner Future Health and I am not getting any resolution, they are telling me that they have no record even though I provided proof through my bank. then a month later they pulled more money out of my account. $19.99. I feel this organization are taking advantage of people and are fraudulent. All I want is the subscription cancelled and my money back and to warn others not to even attempt to use this organization.

  Business Response

  Date: 01/24/2025

  Hello *******,

  Thank you for reaching out regarding your billing. Please allow me to clarify some of the charges I am seeing on my end:

  1. 11/20/2024 - $399.00 charge for INJ ***********. This charge was refunded back to your bank on 12/09/2024.

  2. 11/20/2024 - $594.00 charge for 6 months of the subscription. This charge was reversed and shows that it was given back to you also on 11/20/2024.

  Can you please forward an image of the charges you are raising - from my end, you have been refunded in full.

  Thank you again for raising this issue and I look forward to being able to find a mutual resolution.

  Talk soon,

  SaVonne

  Head of Patient Experience

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22852038
  
  I am rejecting this response because: I have submitted these photos three times already with no resolution. The first two refunds are for Future Health and there is no issue there. The issue is with Openloop Health. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 01/27/2025

  Hello *******,

  Can you please provide us with the last 4 digits of the card that is associated with that $19.99 charge - we would be more than happy to refund this for you, but we are having a bit of trouble finding the charge. The last 4 digits of the card you used would be helpful in looking it up.

  Thank you and I look forward to having this resolved soon.

  Best.

  SaVonne

  Head of Patient Experience

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by this company for reasons unclear to me, however I believe it may be for a subscription or a telemedicine appointment both of which I have requested MULTIPLE times to cancel and/or not reschedule. This company is a scam and operates in conjunction with FuturHealth to charge people in non transparent ways and make it impossible to cancel unwanted/unused services.

  Business Response

  Date: 01/06/2025

  Hello ********,

  Id like to take a moment to clarify the charges on your account:

  On 12/31/2024, you signed up for a two-month membership and were charged the discounted rate of $217.81.

  On the same day, we processed a medication order for you. We received the payment of $229.00 on 01/03/2024, which was also the day your medication was delivered to your doorstep.
  

  While Im unable to view any communications you may have sent regarding a cancellation and refund between 01/03/2024 and 01/06/2024, I can confirm that both charges have been refunded as of today. Please allow the reimbursement to process within the standard 510 business days.

  Thank you for your patience, and I hope you have a wonderful rest of your year.
  

  Best regards,
  

  SaVonne

  Head of Patient Experience

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22769944
  
  I am rejecting this response because:

  No delivery was EVER made.

  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 01/06/2025

  ********,

  Our records show an order fulfillment ticket confirming a successful delivery to your home address in *******************. The tracking number for the shipment is ************, and Ive included an image of the front door provided by the carrier.

  While the delivery appears to have been completed successfully, we have still gone ahead and issued a full refund for both your subscription and prescription charges as a gesture of goodwill.

  If this resolution doesnt fully address your concerns, Id love to hear your suggestions on how we can make things right. Please feel free to share, and Ill do my best to assist further.

  SaVonne

  Head of Patient Experience

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/24 I was presented online with an offer for weight loss injections and a doctor visit all for $129 also included shipping of the medication they had me do a pre qualification to ensure I qualify for the medication before giving me a doctors visit once I got on the zoom call with the doctor he wanted an additional $200 plus dollars for the injections after they had already charged my card $129 he apologized and said they would refund my money after several calls they refuse to refund me the never sent any medication I only received a 2 minute call with the doctor even it was a doctor every time I call they say a monthly subscription that they have cancelled and I won't be charged $129 every month but they are escalating my complaint for a refund and someone will contact me in 48 hour we'll it's been over a month and about 8 calls to them and no one calls me back I received no medication no product only a 2-3 minute zoom call from a so called doctor to tell me to give another $200 plus and I will be charged $300 a month for a year he agreed that the ads are misleading and they would refund me and fix the issues because he has had a lot of this same issue their website says futurhealth my bank statement says openloophealthiaus not sure what type of scam is going on but I want everyone to be aware and when you call your presented with broken English and attempts to get you to pay more money when their checking to see if you qualify for the medication before they allow you to talk to the doctor their swiping the money off your card they say you can't get the medication until after you talk to the doctor so the doctor tells me no to the medication or pay more money well guess what we can send you out a diet plan ridiculous

  Business Response

  Date: 01/03/2025

  Hello Rokeshia,

  Thank you for bringing this issue to our attention and giving us the opportunity to address it.
  
  I sincerely apologize for any confusion you may have experienced while enrolling in Futur Healths program. Our goal is to provide every patient with access to the incredible benefits of these medications. To clarify:
  
  - $129 covers the Pro Plan, which includes Futur Health services, Openloop Health services, and ********* medication.
  - An additional $229 is required for Injectable ***********.
  - An additional $399 is required for Injectable Tirzepatide.
  

  Typically, if a successful provider meeting takes place, refunds are not issued. However, as a gesture of goodwill, Ive processed a refund for your $129 subscription fee. Please allow 5-10 business days for the refund to appear in your account.
  
  Thank you for your patience and understanding. If you have any further questions or concerns, please dont hesitate to reach out. I wish you an amazing 2025!
  
  Best regards,
  

  SaVonne

  Head of Patient Experience

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription and RemedyMeds owes me a refund of $298.99. However, they have not processed the refund back to my original method of paymnet instead they have the credit amount of $298.99 sitting on my cancelled subscription account as a merchant credit. Please see attachment. I have spoken with them numerous times and they keep telling me that they sent a refund to my original method of payment, however, my credit card company says that they have not received a merchant credit from RemedyMeds. This has been going on since November 6, 2024. RemedyMeds has failed to provide me with proof of the refund back to my original method of payment instead they have provided with proof that they are holding my money on my cancelled subscription account. Please see attachment. I need your help to get the required proof that my credit card company needs to prove that ********** in fact sent a refund back to my original payment method. If RemedMeds is unable to provide this proof then I also need your help to get my refund of $298.99 from RemedyMeds that they keep lying to me about sending back to my credit card on Nov. 6, 2024.

  Business Response

  Date: 01/09/2025

  Hello *********,

  Thank you for bringing this concern to my attention. I truly apologize for the extended delay in addressing your refund. After reviewing your account, I can see the following charges:

  09/30/2024: $223.99
  10/28/2024: $298.99

  Regarding the 09/30/2024 charge, I see that the order was successfully delivered on Wednesday, October 2, 2024. However, for the 10/28/2024 charge, there is no record of a successful delivery or associated order. I also see that your account was canceled, and a refund was initiated on 11/06/2024. I will address this internally with the team member who processed this action to ensure such issues are prevented in the future.

  I attempted to manually remove the account credit and process a refund for the 10/28/2024 charge, but I encountered an error due to the payment being under dispute with your bank. Ive attached a screenshot of the error message for your reference. Since the dispute is already in progress, were unable to process a refund on that charge directly.
  To make up for the inconvenience youve experienced, we have refunded the $223.99 from your first successful order back to your bank account as a goodwill gesture.
  Again, I apologize for the delays and challenges in resolving this issue. I hope this solution meets your satisfaction. Please dont hesitate to reach out if you have any additional concerns or questions.

  Best regards,

  SaVonne
  Head of Patient Experience

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22743312
  
  I am rejecting this response because: RemedyMeds still owes me a refund balance of $75.00. My bank spoke with ********** and confirmed that the dispute is now closed/lifted and that they can go ahead and process the full refund of $298.99, however, RemedyMeds refused to do so. RemedyMeds only refunded me $223,99 and I am dissatisfied about it because now that this issue has been going on since 11/06/24, I am having to pay my bank interest on the amount charged and the balance owed to me by RemedyMeds of $75.00. So I am still losing money.
  
  Extremely Upset,
  
  ********* ********

  Business Response

  Date: 01/13/2025

  Hello,

  For clarification, when you placed your first order with us, you were offered a "$75 off your first order" coupon. The original price of the medication was $298.99, but as part of our program to introduce new patients, we applied a $75 discount to your first order, which reduced your total to $223.99. Ive attached two images for your reference.

  Additionally, Im still encountering the same error message when attempting to process a refund for your charge on 10/28/2024.

  That said, I want to confirm that the charges youve incurred have been refunded. If theres anything else I can assist you with or if you have further questions, please dont hesitate to reach out. Id be more than happy to help however I can.

  SaVonne

  Head of Patient Experience

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22743312
  
  I am rejecting this response because: I attached 2 documents proving that the charge in question is for $298.99 not the $223.99 that was refunded. I received the order that charged me $223.99 so this order is not in dispute. However, I did not purchase a second order but was charged $298.99 on Oct. 28, 2024. This is the refund I am requesting not a refund from my first and only order where RemedyMeds charged me $223.99. Therefore, RemedyMeds still owes me $75.00. Furthermore, the credit note document I have attached is proof that the RemedyMeds employee incorrectly processed my refund of $298.99 as a credit note instead of as a refund. RemedyMeds has admitted to this. So I do not accept that RemedyMeds is now trying to claim back the $75 discount that I was given on my first and only order now just because they refuse to refund me the balance of $75.00 from the Oct. 28, 2024 charge on my credit card of $298.99.
  
  Sincerely,
  
  ********* ********

  Customer Answer

  Date: 01/13/2025

  Complaint: 22743312
  
  I am rejecting this response because: I attached 2 documents proving that the charge in question is for $298.99 not the $223.99 that was refunded. I received the order that charged me $223.99 so this order is not in dispute. However, I did not purchase a second order but was charged $298.99 on Oct. 28, 2024. This is the refund I am requesting not a refund from my first and only order where RemedyMeds charged me $223.99. Therefore, RemedyMeds still owes me $75.00. Furthermore, the credit note document I have attached is proof that the RemedyMeds employee incorrectly processed my refund of $298.99 as a credit note instead of as a refund. RemedyMeds has admitted to this. So I do not accept that RemedyMeds is now trying to claim back the $75 discount that I was given on my first and only order now just because they refuse to refund me the balance of $75.00 from the Oct. 28, 2024 charge on my credit card of $298.99.
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 01/13/2025

  *********,

  As I mentioned earlier, we should have processed the refund to your bank when you decided to cancel your account. After you raised this concern, I went into our billing platform, canceled the previous refund attempt, and tried processing the refund again. However, I encountered the same error code I shared with you earlier. This error indicates that we are unable to complete the refund on our end because your bank has initiated a dispute for the charge.

  If youre able to remove the dispute with your bank, Id be more than happy to process the refund for you. However, its likely that your bank will issue the refund directly as part of their dispute resolution process.

  Im glad to hear you were satisfied with your first order and that you're not requesting a refund for that charge. We have already refunded the amount for that order, as its the only charge not currently being disputed with your bank. That refund was for $223.00, reflecting the discount applied to your order. Unfortunately, we cannot add the remaining $75 to this refund, as that amount was never part of the payment you made to us, for this order.
  
  We are doing everything we can to resolve this matter and improve your experience. Before we proceed further, would you be willing to wait and see how the dispute with your bank is resolved?

  SaVonne

  Head of Patient Experience

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22743312
  
  I am rejecting this response because:
  

  On Dec. 30, 2024, I had my bank's dispute department manager, myself and a RemedyMeds supervisor by the name of ****** ******** on a 3-way conference call. During this phone call my bank informed ****** that the dispute is closed and that my bank returned the $298.99 back to RemedyMeds on Dec. 19, 2024. Also. during this phone call, ****** ********, the RemedyMeds supervisor, immediately refunded $223.99 instead of $298.99.  ******* also informed me and ****** at that time that it was NOT TRUE that RemedyMeds is unable to process the remaining $75.00 because nothing on my bank's end is preventing this action from being processed with the dispute being now closed. Therefore, I want my $75.00 remaining refund amount. If RemedyMeds continues to attest that they are unable to process the remaining $75.00 refund owed to THEIR system error, then the only acceptable and viable solution is for RemedyMeds to mail me a check for $75.00 to my address which they have on file. It is very apparent to me that RemedyMeds keeps finding more and more excuses to not refund me what they owe me. First excuse was their employee error processing my refund as a merchant credit now their excuse is they are having a system error. What is the problem truly with all of these errors coming from RemedyMeds part of this process? How much longer will I have to wait for my $75.00 remaining refund owed.

  In conclusion, this issue remains unresolved until I receive my $75.00 remaining refund amount and RemedyMeds needs to figure out a way to fulfill this obligation with no more excuses.

  Sincerely,

  
  ********* ********

  Customer Answer

  Date: 01/20/2025

  Complaint: 22743312
  
  I am rejecting this response because:
  
  On Dec. 30, 2024, I had my bank's dispute department manager, myself and a RemedyMeds supervisor by the name of ****** ******** on a 3-way conference call. During this phone call my bank informed ****** that the dispute is closed and that my bank returned the $298.99 back to RemedyMeds on Dec. 19, 2024. Also. during this phone call, ****** ********, the RemedyMeds supervisor, immediately refunded $223.99 instead of $298.99.  ******* also informed me and ****** at that time that it was NOT TRUE that RemedyMeds is unable to process the remaining $75.00 because nothing on my bank's end is preventing this action from being processed with the dispute being now closed. Therefore, I want my $75.00 remaining refund amount. If RemedyMeds continues to attest that they are unable to process the remaining $75.00 refund owed to THEIR system error, then the only acceptable and viable solution is for RemedyMeds to mail me a check for $75.00 to my address which they have on file. It is very apparent to me that RemedyMeds keeps finding more and more excuses to not refund me what they owe me. First excuse was their employee error processing my refund as a merchant credit now their excuse is they are having a system error. What is the problem truly with all of these errors coming from RemedyMeds part of this process? How much longer will I have to wait for my $75.00 remaining refund owed.
  
  In conclusion, this issue remains unresolved until I receive my $75.00 remaining refund amount and RemedyMeds needs to figure out a way to fulfill this obligation with no more excuses.
  
  Sincerely,
  
  
  ********* ********

  Business Response

  Date: 01/21/2025

  Hello *********.

  Thank you for your email. Id like to provide some clarification regarding your concerns and the current status of the bank dispute:

  Dispute Status:

  The information you shared about the dispute being resolved is not accurate based on our records. We can confirm that the dispute is still actively being processed, with a resolution expected by February 5, 2025. I will set a calendar reminder to follow up on your charge around that time.
  
  For reference, the dispute was initiated on December 17, 2025, and has been active since.
  
  Outcome of the Dispute:

  1. If the dispute is resolved in your favor, you will retain both the order and the funds spent.

  2. If the dispute is not resolved in your favor, we will still refund the remaining $75, once the funds become available for processing on our end.
  

  Clarifications on Your Previous Email:

  1. Your $223.00 refund was processed successfully on January 8, 2025.

  2. You mentioned that the dispute has been closed. However, our records show the dispute is still active in two separate systems. If you have proof of the dispute being closed, please share it with us, as it would help confirm the banks status.

  3. You claimed that we have not attempted to process your refund. Please see the attached images, which include timestamps and error messages for each refund attempt. Notably, one refund does not have an error codethis is the successful $223.00 refund, which was processed on January 8th, 2025, not while you were on a phone call on December 30, 2024.

  At this time, we ask that you wait for the disputes resolution before taking further action, as we are unable to intervene while the process is ongoing.
  
  Thank you for your understanding, and please feel free to reach out if you have any additional questions.

  SaVonne 

  Head of Patient Experience

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22743312
  
  I am rejecting this response because: RemedyMeds has asked me to wait until Feb. 5, 2025 when as they claim that the dispute will be lifted. So I expect my refund of $75.00 to be processed immediately after this date. This case remains unresolved until Feb. 5, 2025 and when I actually receive my $75.00 refund balance owed to me.
  
  Sincerely,
  
  ********* ********