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Business Profile

Telemedicine

OpenLoop Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 176 total complaints in the last 3 years.
  • 176 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had one phone call with OPEN LOOP HEALTH NET. I didnt want to continue. I havent spoke to any since and never received product. Theyve been take ****** a month since October. Ive tried to cancel

    Business Response

    Date: 02/18/2025

    Hello,

    Thank you for reaching out about your billing concern. I completely understand how important this is to you, and I appreciate the opportunity to help. I have carefully reviewed your charges and issued a refund for the five charges of $129.00 from October 8th to February 8th. Please note that it may take 5-10 business days for your bank to process the reimbursement and reflect it in your account.

    Thank you and please let me know if I can assist you with anything further.

    Best wishes,

    Head of Patient Experience

    Customer Answer

    Date: 02/19/2025

    My money was refunded in full. 

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ongoing charges for merchandise never received

    Business Response

    Date: 02/18/2025

    Hello,

    Thank you for raising your billing concern to me. I have reviewed your payments and can provide some clarity for you here:

    1. December 16, 2024 - $299.00 payment. This payment was disputed by you at the bank, however, I was able to accept the dispute and you should see the money from this charge returned back to your bank account.

    2. January 13, 2025 - $299.00 payment. This payment was disputed on February 7th and will need to complete the full disupute process before we can make any action. The dispute currently shows that it will be concluded 68 days from now. 

    3. February 10, 2025 - $299.00 payment. This payment was refunded to your bank on February 16th, 2025. Please allow your bank 5-10 days to process this refund before you see it reflect back into your account.

    I apologize for the delay with your reimbursements.

    Please let me know if there is anything further I can assist you with.

    Best wishes,

    Head of Patient Experience

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    company continues to ***** my account but has continued to not deliver the product

    Business Response

    Date: 02/13/2025

    Hello,

    Thank you for reaching out regarding your billing concern. I sincerely apologize for the continued charges on your account. However, after reviewing our records, I was unable to find any prior communication requesting a cancellation of your subscription.

    As a courtesy, I have processed a refund for your February 11th charge for $108.16. Please allow 5-10 business days for your bank to reflect this reimbursement in your account.

    Additionally, I see only one successful charge on your account, but you have requested a refund of $220. To assist you further, could you please provide an image or statement showing all charges incurred with us? This will help us determine the best course of action.

    I appreciate your time and look forward to your response.

    Head of Patient Experience

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have charges from this company, when I have not signed up for any of their services. Once a month since Nov 2025 for $42.23

    Business Response

    Date: 02/12/2025

    Hello,

    Thank you for raising your billing concern to us. I have reviewed your account and see that you have not received any medication or had a successful provider appointment with us. Due to this, I have processed a refund for your four charges that can be seen below:

    1. November 11, 2024

    2. December 11, 2024

    3. January 11, 2025

    4. February 11, 2025

    I apologize for the miscommunication here and am very happy that we were able to come to a resolution. Please do not hesitate to reach out if you need anything else.

    Thank you,

    Head of Patient Experience

  • Initial Complaint

    Date:02/11/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There were 4 separate monthly charges on my Sterling HSA Account. Starting on October 7, 2024 and occurring monthly until January 7, 2025. I noticed the charge in January and called to report fraudulent activity. I had never heard of the company/vendor, nor did I authorize or sign up for any health-care related services. ************ had me complete and submit a dispute form (one for each charge) which I did. They credited me back for 2 of the charges - they said that the October and November charges were outside the 30-day dispute period. They have not shared with me who the vendor is or what services or products they provide. The name of the vendor is OPNLP* FURUR D6.

    Business Response

    Date: 02/12/2025

    Hello,

    Thank you for raising your billing concern to me. I have reviewed your account and have processed refunds for the remaining two charges you had listed. You have now been refunded for all 4 charges:
    1. October 6, 2024 - $129.00

    2. November 6, 2024 - $129.00

    3. December 6, 2024 - $129.00

    4. January 6, 2025 - $129.00

    Please allow your bank 5-10 days to process the reimbursement back into your account. 

    Thank you,

    Head of Patient Experience

    Customer Answer

    Date: 02/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/20/24 amI Ordered semiglutide program with Dream Hug who uses OpenLoop Health for billing. 12/20/24 pmI called and canceled program prior to appointment or receding any services with the assurance of a refund. 12/3024I placed a follow up call regarding the refund 1/7/25 I followed up with an online chat and filed a dispute claim with my credit card company 2/7/25I was billed for a second time $299.75, contacted Dream Hug again. Lander, phone customer service said he would escalate the issue again.

    Business Response

    Date: 02/11/2025

    Hello,

    Thank you for raising this to my attention. I apologize for the mishap with your billing - I am processing your refund now from your 02/07/2025 payment. Please allow your bank 5-10 days to process this reimbursement. I am attaching an image of your refund receipt for your visibility.

    Moreover, you had disputed your original charge from 12/15/2024 - this dispute was settled on 01/15/2025 and those funds should have been returned to your account. If you are not seeing that refund processed into your account, you will need to connect and discuss that further with your bank.

    Please let me know if you need anything else.

    I hope you have a great rest of your week.

    Thank you,

    Head of Patience Experience 

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I was completing the online information, I was excited to be paying $179.00 per month for the medication so you can imagine my surprise to find out only after providing my credit card information that the monthly fee of $179.00 was only good for the first month. After the first month the cost is $299.00 . That information does not appear anywhere on the on line application . I contacted the company immeditally after relizing it at the customer service number and was transferred to their cancel department I was on hold for 10 minutes than disconnected . I than sent an e mail and requested a refund .I have not yet received my refund and my last e mails to the company requesting a status on my refund have not beed returned ************ intentionally misrepresented the cost, so I demand they cancel my subscription and refund me.

    Business Response

    Date: 02/07/2025

    Hello,

    I am sorry for the miscommunication that happened here and want to reassure you that we have no intention of misleading our customers. Due to this confusion you have faced, and due to you not receiving an order for your payment, we have processed your refund for $179.00 - please see the attached image for your visibility. 

    Thank you and I wish you the best of luck with your medical weight loss journey.

    Bests,

    Head of Patient Experience

    Customer Answer

    Date: 02/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ** *******

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/2025I was presented online with an offer for weight loss injections and a doctor visit all for $129 also included shipping of the medication they had me do a pre qualification to ensure I qualify for the medication before giving me a doctors visit they advertise as it is the shots and it is not it is pills they never say that before they make you pay everything they talk about is the shots and one you pay you find out it is another ****** for the shots I want a refund put they run you around and around and you never get nothing or no body to help you I had to cancel my card because they kept trying to take more and more money

    Business Response

    Date: 02/07/2025

    Hello,

    Thank you for reaching out and bringing this to our attention. I sincerely apologize for any confusion.

    Im having trouble locating a successful payment on our end. Could you please reply to this message with a screenshot of your payment? This will help me better assist you in tracking down the charge so we can move forward accordingly.

    I appreciate your cooperation and look forward to your response.

    Head of Patient Experience

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 2/5/25- online Company doesnt return phone calls when calling for a refund /cancellation. Cannot find a legitimate business under this address. I keep requesting to speak with customer service and I get no response.

    Business Response

    Date: 04/25/2025

    Good morning,

    I apologize on the late reply here as we just got this complaint transferred to our account.

    After reviewing your charges I can see that you have filed a dispute and already won/received your funds back. 

    I hope you have been well and continue to have a great year! Please let me know if anything else comes up.

    Head of Patient Experience

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a trial of weight loss medication in November 2024. The medication did not help and I did not feel good with it so I called and canceled. In January, I became aware that they deducted $349 from my credit card so I called them to find out why and I also called the credit cardcompany. When I researched my charges on my credit card, I saw that they also charged me in December even though I canceled in November and no medication was sent to me in December or ****************** Health said that they would refund me. I received refund for January but they fought the charge back with my credit card company in December. I did not receive any product in December and I canceled by phone in November. Now I am at a point where my credit card company will not fight it anymore and I want my refund. I attached documentation from Open Loop, Health saying that I should get a refund but they say that my credit card company needs to give me a refundin my credit card company said that Open Loop, Health refuses to allow refund

    Business Response

    Date: 02/06/2025

    Hello,

    Thank you for raising you billing concern to me. After review, I can see that you have 3 charges with us and one successful order:

    1. November 21, 2024 - this order was delivered to your home on December 4th, 2024. We have no communication from you in November that suggests you had taken medication and it was not working for you. 

    2. December 19, 2024 - this charge is currently being disputed with your bank. Because it is being disputed, there is no action that we can make on our end. We must wait for the dispute to be resolved. Estimated date for a resolution is March 13, 2025.

    3. January 16, 2025 - this charge was refunded back to your account on January 21, 2025.

    If you are able to remove the dispute from your bank, I would be more than happy to refund the December charge for you as well. But until that point, please allow your bank its due time to process the dispute before any further action is made on our end. 

    Thank you,

    Head of Patient Experience

    Customer Answer

    Date: 02/06/2025

     
    Complaint: 22906606

    I am rejecting this response because:

    my credit card company, ************ has already closed the dispute.

    I have been fighting this for a very long time and their response from open loop health was that they would not honor the refund for the second month, the one that is being addressed in this message.

    Sincerely,

    ******** *******

    Business Response

    Date: 02/07/2025

    Hello,

    You have received misinformation from you bank. Your December 19, 2024 payment is still being disputed as I write this email. I am attaching an image for your visibility.

    Please allow your bank its due time to process the dispute and then we will be able to proceed with further action.

    Thank you,

    Head of Patient Experience

OpenLoop Health, Inc. is BBB Accredited.

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