Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my initial appointment and canceled my subscription. I did not receive any services or medication. I sent three emails to cancel. They still charged me in April and May. I had to dispute charges with my credit card company.

  Business Response

  Date: 05/22/2025

  Hello *****,
  

  I hope this message finds you well.

  
  After reviewing your account, I noted that you initially enrolled in a monthly subscription on April 20, 2025, for $349.00. While it appears the service was not actively used, a formal cancellation request was not submitted, which is why the subscription continued to renew and bill through May 2025.

  
  Please be advised that all cancellation requests and refund inquiries must be submitted directly to the ********************************************** at ************ to ensure proper and timely processing.
  That said, I can confirm that both payments of $349.00, totaling $698.00, have already been refunded to your account. Your subscription has been fully canceled, and no further charges will be incurred.
  

  I sincerely apologize for any inconvenience this may have caused and truly appreciate your patience as we worked to resolve the matter. Should you have any further questions or need additional assistance, please dont hesitate to reach out. If you feel this response does not fully address your concerns, you are welcome to decline the response to be able to reach out again. 
  

  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not know where this charge came from, I did not authorize this. If it is not solved here, I will dispute with the bank.

  Business Response

  Date: 05/22/2025

  Hi ********,

  I hope this message finds you well.
  Thank you for bringing your concern to our attention. After checking our system, I was unable to locate an account using the information provided. To better assist you and resolve this matter as quickly as possible, could you please provide any additional detailssuch as an alternate name, email address, or phone number that may be associated with your account?
  We appreciate your patience and look forward to helping you get this sorted.

  Warm regards,

  Head of Patient Experience

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/012025. Charge showed On credit card statement fromOPNLPFUTUR D31.OPENLOOPHEALTIA $39.00 Tried calling. Phone goes to machine which hangs up after 3minutes. Address is phony according. Looked Up comments. People said they could not reach anyone. Email not workable. Dont have any clue as to what this is,

  Business Response

  Date: 05/23/2025

  Hello ********,
  

  Thank you for reaching out. Im writing in response to your recent complaint.
  
  Please note that OpenLoop is a third-party company that assists with billing services. At this time, were unable to locate any records based on the information you provided.
  
  To assist you further, could you please confirm the following:
  Did you initiate any type of healthcare-related subscription?
  Do you have another email address you may have used that could be linked to the account?
  Could you also provide a copy or screenshot of the charge in question, so we can better identify the transaction?
  
  Additionally, please refuse this response through the BBB platform so that I am able to respond further and view your follow-up message.
  Were committed to resolving this matter as quickly as possible and appreciate your cooperation.
  
  Best regards,
  Head of Patient Experience 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife signed up for this service only to attempt to cancel it within one hour of her initial payment. She immediately tried several avenues to contact the business and cancel the service. She called, left voicemails, and tried canceling the service through the customer portal. The company refuses to cancel the service and continues charging our AMEX card for the undelivered service. I want this cancelled immediately and our AMEX card refunded.

  Business Response

  Date: 05/22/2025

  Hi *******,
  
  I hope this message finds you both well.
  After reviewing your account, I wanted to follow up regarding your subscription and payment history. You initially enrolled in a monthly subscription on March 15, 2025, with a recurring charge of $399.00.

  You successfully completed visits with a provider on:
  March 15, 2025, with medication ordered and delivered **** Tracking #: 1ZGH13390247608082)
  April 7, 2025, with medication ordered and delivered **** Tracking #: 1ZGH13390263340438)
  
  The following payments were processed on your account:
  March 15, 2025 $399.00
  April 7, 2025 $399.00
  Total: $798.00
  
  Due to the services being renderedincluding completed provider visits and medications successfully shipped and deliveredthese charges are valid. Unfortunately, a refund will not be processed.
  We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding as we worked to research this matter. Your subscription has now been canceled, and no further charges will be made.
  If you have any further questions or need clarification, please dont hesitate to reach out.

  Warm regards,
  Head of Patient Experience

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******** statement shows this charge for ****** and I already have health insurance - I want a refund and explanation of to why this strange company is taking money out of my bank account.

  Business Response

  Date: 05/19/2025

  Hello *********,
  
  Thank you for reaching out and bringing your concerns to our attention.
  
  According to our records, you successfully enrolled with G-Plans on April 24, 2025. Please note that OpenLoop is the third-party provider responsible for managing billing on behalf of G-Plans. On the same date, you completed the required intake form and had a consultation with a provider.
  
  Please note that your payment was initially flagged due to a fraud alert, and as a result, your account was not charged.
  Your account has since been successfully canceled, and no further charges will occur.
  
  If you have any additional questions or need further assistance, please dont hesitate to reach out.
  Sincerely,
  Head of Patient Experience 

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23344268
  
  I am rejecting this response because: I was charged ****** as my pnc bank statement shows.  No refund exists, I want my money back.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 05/20/2025

  Hello *********, 
  
  I hope this message finds you well.
  
  After reviewing your account, I noted that you initially enrolled in a monthly subscription on April 24, 2025, for $229. While the service does not appear to have been actively used, a formal cancellation request was not submitted, which is why the subscription remained active. Additionally, it appears there were two accounts, and the payment may have been affected due to an initial account issue.
  
  Please note that all cancellation and refund requests must be made directly through the ********************************************** at ************ to ensure accurate processing.
  We have issued a refund of $229.00. Your subscription has now been fully canceled, and no further charges will be applied to your account. Please allow 510 business days for the refunded amount to reflect, depending on your financial institution.
  
  We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the matter.
  If you have any further questions or need additional assistance, please dont hesitate to contact us.
  
  Warm regards,
  Head of Patient Experience

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 05/27/2025

  The business just charged me again.  Another ****** charged to my ******** account

  Business Response

  Date: 05/27/2025

  Hi *********,

  Thank you for your response.
  After reviewing your account, we can confirm that there are no current or active charges at this time. Below is a summary of the transactions associated with your account:
  4/24/2025: $138.03 Refunded on 4/24/2025
  4/24/2025: $229.00 Payment declined by your bank
  4/27/2025: $229.00 Refunded on 5/20/2025

  Please note that refunds may take 510 business days to appear in your account, depending on your financial institution. We recommend contacting your bank directly for more detailed information on the refund status.
  Your subscription has already been canceled, and no further charges will be made to your account. Were sorry for any confusion this may have caused and appreciate your patience as we worked to clarify this.
  If you believe there are any additional charges not listed above, please send us a screenshot of the transactions so we can investigate further.
  Let us know if you have any other questions or need additional assistance.

  Best regards,

  Head of Patient Experience

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have taken $141.06 out of my account on 2/15/25, 3/25/25, 4/15/25 and 5/15/25.I have no idea what this is for and did not authorize this. I would like my money refunded immediately. Thank you,***** ****

  Business Response

  Date: 05/19/2025

  Hello *****,
  

  Thank you for contacting us and bringing your concerns to our attention.
  
  Upon reviewing your account, I see that you enrolled in a subscription with Future Health, which resulted in the charge of $141.06. OpenLoop is the third-party company that manages billing on behalf of Future Health. As we did not receive a cancellation request, the subscription remained active and recurring monthly charges were applied. I sincerely apologize for any inconvenience this may have caused.
  
  Please note that all cancellations must be processed by contacting the Future Health ****************** at **************. This department also manages all refund requests.
  After further review, the following successful payments were identified on your account:
  February 14, 2025 $141.06
  March 14, 2025 $141.06
  April 14, 2025 $141.06
  May 14, 2025 $141.06
  Total: $564.24
  
  A full refund of $564.24 has now been issued. Please allow ********************************************** your account, depending on your financial institution.
  Your subscription has been canceled, and no further charges will be made. We truly regret any frustration this may have caused and appreciate your patience and understanding as we worked to resolve the matter.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  Sincerely,
  Head of Patient Experience 

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted thiss company today 5/17/2025. Asked to refund $279.00 for services they did not provide. Taken out of my bank account on 4/28/2005. They informed me they would address this problem and return my money to my account. Would you please see this is done. Thank you

  Business Response

  Date: 05/19/2025

  Hi ***

  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on April 25, 2025, with a recurring charge of $279.00. While it appears the service was no longer being used, we did not receive a formal cancellation request. As a reminder, cancellations must be made directly through the MEDVis ******************* which also handles all refund-related matters.
  Upon further review, here are the payment details associated with your account:
  4/25/2025: $279.00 (refunded on 5/17/2025)
  
  Total Charged: $279.00
  
  A full refund of $279.00 has been issued. Please allow ********************************************** your account, depending on your financial institution. 
  Your subscription has now been canceled, and no further charges will occur. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.
  If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience
  

  
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a service with OpenLoop Healthcare Partners under the clear impression that the total cost would be $199. After this initial charge, I was unexpectedly charged an additional $349. I immediately contacted the company and informed them that I did not authorize this extra charge, and I wanted to cancel and request a refund.Despite clearly stating that I did not approve the additional charges and that I no longer wanted the product or service, OpenLoop refused to issue a refund and has since charged me another $349 again without my authorization. This totals $698 in unauthorized charges.I feel this is a clear case of deceptive and non-transparent billing practices. I did not receive the service I agreed to, nor did I consent to ongoing or additional charges.I am requesting a full refund of all charges and to have my account permanently closed to prevent any further billing. I no longer wish to do business with a company that lacks transparency and disregards customer consent.Desired Outcome:A full refund of all charges made to my account.Cancellation of any remaining service.Assurance that no further charges will be made.

  Business Response

  Date: 05/19/2025

  Dear ******

  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on April 13, 2025, with an initial charge of $198.00. While it appears the service was no longer being used, we did not receive a formal cancellation request. As a reminder, cancellations must be made directly through the ********************************************** at **************, which also handles all refund-related matters.
  Upon further review, here are the payment details associated with your account:
  4/18/2025: $349.00 (currently in dispute)
  5/11/2025: $349.00 (refunded on 5/13/2025)
  Total Charged: $698.00

  A full refund of $349.00 has been issued. Please allow ********************************************** your account, depending on your financial institution. The remaining charges of $198.00 and $349.00 are currently in dispute. Please note your bank will communicate your dispute decision once it has been reached.
  Your subscription has now been canceled, and no further charges will occur. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.
  If you have any further questions or need assistance, please dont hesitate to reach out.

  Warm regards,
  Head of Patient Experience

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23339151
  
  I am rejecting this response because:
  Thank you for your response.
  I would like to clarify a few important points regarding my account and recent charges. First, I strongly disagree with the implication that I did not request a cancellation. I called your call center twice to cancel my subscription and also explicitly informed your team during a Zoom call. It is very frustrating to now be told otherwise.
  In addition, the way your billing works is unclear and misleading. I was never properly informed about the subsequent charges after the initial $198, and the lack of transparency in your communication has been very disappointing. To be charged $349 twice without clear consent or explanation is unacceptable.
  Given these circumstances, I am formally requesting a full refund of all charges made to my account, including the $198 and both $349 charges. The experience Ive had does not reflect what was promised, and I believe I am entitled to a full reimbursement based on the misinformation and lack of proper service delivery.
  Please escalate this matter to the appropriate department and confirm receipt of this request. I expect a resolution promptly.
  Sincerely,
  ******
  

  Business Response

  Date: 05/27/2025

  TDear ******,

  I hope this message finds you well.
  Thank you for your response. As mentioned in our previous communication, a refund of $349.00 was issued to you on May 13, 2025. However, weve since been notified that you disputed two charges$198.00 and $349.00with your credit card provider.

  Upon reviewing your account, here is a summary of the relevant payment activity:
  4/13/2025: $198.00 (Dispute initiated; currently under review with your credit card provider)
  4/18/2025: $349.00 (Dispute initiated; refund processed back to you on 5/20/25 by your credit card provider)
  5/11/2025: $349.00 (Refunded by us on 5/13/2025)
  
  Total Charged: $896.00
  
  To clarify:
  A direct refund of $349.00 was issued by us on 5/13/2025. Please reach out to your bank or credit card provider for further assistance.
  The remaining $198.00 and $349.00 charges are part of your credit card disputes, and your bank or credit card provider will notify you of the outcome once the review is complete.
  
  Your subscription has been canceled, and no further charges will be made to your account. We sincerely apologize for any inconvenience this situation may have caused and appreciate your patience throughout the process.
  If you have any further questions or need additional support, please dont hesitate to reach out.

  Warm regards,
  Head of Patient Experience

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep on receiving $305 reoccurring charges to my bank account?

  Business Response

  Date: 05/15/2025

  Hello *****,

  I hope this message finds you well.
  After reviewing your account, I noted that you initially enrolled in a monthly subscription on March 18, 2025, for $305.00. While it appears the service was not actively used, a formal cancellation request was not submitted, which is why the subscription continued to renew and bill through May 2025.
  
  Please note that cancellation requests and refund inquiries must be made directly through the ********************************************** at ************ to ensure proper processing.
  You have issued a refund of $305.00, covering the charges from May 2025.
  
  Your subscription has now been fully canceled, and no further charges will be applied to your account. Please allow ****************************************************** your account, depending on your financial institution.
  I sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the matter. Should you have any additional questions or require further assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 
  

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there took money from my bank 349 with out my permission and no service provided at all cant get in touch with them

  Business Response

  Date: 05/12/2025

  Hi ****,

  I hope this message finds you well. After reviewing your account, I see that you initially enrolled in a monthly subscription on April 15, 2025, with a recurring monthly charge of $349.00. While it appears the service was no longer in use, we did not receive a formal cancellation request.

  Please note that cancellations must be submitted by contacting the ********************************************** at **************, which also handles refund processing. Upon further review, I see that the charge for $349.00 was disputed through your bank. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience it may have caused.
  At this time, I can confirm that there were no other payments made for your subscription beyond the initial charge. If you happen to see any additional charges on your end, please provide us with a screenshot of the transaction so we can further investigate and ensure everything is fully resolved.

  Your subscription has now been fully canceled, and you will not incur any further charges. Thank you for your understanding and patience as we worked to address this issue.
  If you have any additional questions or need further assistance, please dont hesitate to reach out.

  Warm regards,

  Head of Patient Experience