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Flexsteel Industries IncThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Flexsteel Industries Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 42 Customer Reviews
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Review fromBrian C
Date: 07/26/2024
1 starBrian C
Date: 07/26/2024
Flexsteele refuses to reimburse us for a service charge we incurred because they sent 2 incorrect parts to us for a furniture repair. They said their company is incapable of sending us a check or any forms of reimbursement even though it was their error we incurred the fee. Do not buy anything from them, their customer service is miserableFlexsteel Industries Inc
Date: 07/29/2024
Hello,
We do apologize that the wrong parts were sent. This customer's retail store was closed. He reached out to a different retail store for help. The services charges were charged by that store. We do not have control over what the store charges for a service call. The customer will have to speak with the store since they are the ones who charged him for service. We are not able to send any type of reimbursement/payment for the service fee charged to this customer as we do not pay customers directly.
Review fromTad A
Date: 07/23/2024
1 starTad A
Date: 07/23/2024
They wont stand behind their warranty. I have a less than 4 year old swivel rocker that the metal circular broke in pieces. Their warranty states that metal bases are under a 5 year warranty. Yet they deny the claim sent in by the dealer on my behalf. I will never buy another item from Flexsteel. Hope they go out of business.Flexsteel Industries Inc
Date: 07/26/2024
Hello,
I have reached out to the store. They have told me that have this taken care of and have ordered a new base for the customer. I have not yet seen the order, as long as the part is available, it will be placed on order and shipped to the store.
Review fromErica O
Date: 07/11/2024
1 starErica O
Date: 07/11/2024
In December 2019, my wife and I purchased two sofas from A.K Nahas in Industry, PA. Flexsteel; model 1849 64 PA Apollo Power Rec Loveseat. The couches were delivered in January 2020. One reason we purchased Flexsteel is because my brother had a Flexsteel couch for years and after all the years the leather faded a bit, but the bones of the couch were still great. Unfortunately, for our coaches I cannot say the same. Within the year the leather started to fade all over both couches. Couch A, which is and was rarely used, looks like we have used it full time for years. Couch B became so faded the leather looks like a different color and the recliner stopped working properly; it does not go down all the way and it makes a noise. If you sit on couch B you can feel the hardware under you. This all happened within the first year. We called AK Nahas and they sent someone out. They agreed to fix both couch A and B because it was covered under warranty. The onsite tech from AK Nahas advised us the couches purchased during COVID have caused the most complaints. I am writing to you because I am tired of calling and waiting to get these couches fixed. They have only gotten worse. The tech has records of us calling. He has told me he is waiting for the leather to come in and then he would come out and fix everything. Four + years later and multiple calls into AK Nahas the couch is still not fixed, and it is only worse. I am tired of calling and I am tired of waiting. I am sick that I spent 4500.00 on two premium couches that lasted a year. The last time I called AK Nahas, the leather for our couch was still on backorder – over 4 years really? To resolve my problem, I would like the company to replace my couches for free. I do NOT think I should have to be penalized for this since I called as soon as the leather and mechanical issues started.Flexsteel Industries Inc
Date: 07/12/2024
Hello,
We will reach out to the store to see what is going on. I would suggest calling the store again as we do have to work though the store to get any issues with your furniture taken care of.
Review fromMichael S
Date: 06/29/2024
1 starMichael S
Date: 06/29/2024
We experienced a terrible and unacceptable response from a dealer rep at Flexsteel to a very discouraging and surprising issue with our leather reclining chair and sectional couch in which the leather has pulled/teared from the frame at the top of the seats (in four locations). The furniture has been barely used in two (2) of the problem areas. We stressed that this is a manufacturer's defect (i.e. very tight substrate to leather/vinyl corner components), and Flexsteel flat out ignored our questioning. After dealing with our retailer, they received the typical and expected response from the Flexsteel rep of "Your customer's furniture had a one-year warranty and here is a breakdown of material costs". Well, we understand the 1 year coverage, but after 3 1/2 years from purchase, this absolutely should not have happened. A reputable company would have better responded to our concerns and offer ways to rectify the matter. Knowing the customer service industry for over 40 years, this has been a display of poor customer relationship, passing the buck, and not trying to set the tone for repeat business. Isn't it interesting how 90% of the responses by Flexsteel informs the customer to discuss matters with the retailer or call ServeCo for repair services. This is called "not taking responsibility for your actions" and not sharing in the problem. It is also very unfortunate that no one responded to our comments on their website. We had to call them, but that went sideways too, as the rep stated that "Your case has been closed". What a joke!!!!!We don't see Flexsteel's business skyrocketing anytime soon!!!Flexsteel Industries Inc
Date: 07/01/2024
Hello,I do apologize for the issues with your furniture. Unfortunately, there is a one year warranty on the fabric/leather. Since this piece is 3 1/2 years old the warranty has expired. We can help get the parts needed ordered and delivered to your store, but the parts would be at cost as well as any labor/service fees. If this were a manufacturing issue it would have been noticeable within the first 6 months.Review fromMichele H
Date: 06/05/2024
1 starMichele H
Date: 06/05/2024
Most disappointing furniture we have ever purchased! Within 5 days after delivery and spending over $7,000.00 the fabric was already wrinkled. I notified Interiors Home where we made the purchase and was sent a video on how to rearrange the cushions, did not work!As time goes on the foam in the cushions keeps getting flatter and the material more wrinkled. We were told there was a lifetime warranty on the foam. Apparently not!There is only 2 adults using this furniture and no children. We have sent a letter and pictures to Flexsteel Corporate and Interiors Home with no response.We wish we would have kept our 25 year old furniture!Flexsteel Industries Inc
Date: 06/07/2024
Hello, please let the customer know that if she is seeing one inch depression on the cushions, she should be able to get replacement cushions depending on the style. If the piece is over 1 year old any service/labor fees would be the customers responsibility. Since the purchase was between her and the store, the store would have to order the cushions. As for the wrinkles, if this is motion furniture there will be some wrinkling. If her store is unable to assist her, she can contact ServeCo at ************. They are a nationwide furniture repair shop and should be able to assist.Review fromJim D
Date: 05/15/2024
1 starJim D
Date: 05/15/2024
I had high hopes for my very expensive Flexsteel recliner that I purchased. Those high hopes didn't last long. Just like everyone else the dye started to lift from the leather within 9 months. They admitted it was a problem and replaced the section of leather under warranty after I had to wait 7 months (yes, 7 months) for the replacement part. Four months later the dye started to lift from the other side of the chair, and since the chair was a few months out of warranty Flexsteel refuses to do the right thing and stand behind their product. Funny how they admit it's a problem but then when the chair is just out of warranty they claim it's not a problem. Do yourself a favor and don't buy anything from Flexsteel. You won't be happy. I for one will never buy anything from them again, and I'm doing my part to let everyone else know that Flexsteel is junk.Flexsteel Industries Inc
Date: 05/16/2024
Hello,We would recommend having the customer reach out to his retail store, They can reach out to Flexsteel and can work together to see if there is something that can be done.Review fromSteve H
Date: 02/24/2024
1 starSteve H
Date: 02/24/2024
A little over a year leather dye started wearing off where we sit and have our arm on our recliner couch and chair. Padding on recliner starting to break down. Not worth the money.Flexsteel Industries Inc
Date: 02/26/2024
Hello,Please reach out to the store where you made your purchase as they should be able to assist you with any repairs needed. Since your recliner is over one year old there may be some costs associated with the repair.Review fromGayle F
Date: 01/27/2024
1 starGayle F
Date: 01/27/2024
Purchased a leather Zoey ********************** Reclining sofa in 10/2021. Headrest leather started showing wear after a year. I contacted the store and they said go to the manufacturer. I wrote to FlexSteel through their website and received no response. Black creases are showing in head rest on a grey sofa. Would not recommend this company. High prices don't mean a quality product anymore.Flexsteel Industries Inc
Date: 02/20/2024
Hello, the upholstery/leather has a one year warranty. The wear the customer is seeing could be from oils in their body/hair or from medications that the customer is taking. The customer can contact the store and have the store send up pictures. Cut and sewn parts can be purchased or a dye kit to fix the area with issues, but this has to be done through the store. Since the warranty on the upholstery has expired, the customer would be responsible for any costs related to the parts or dye kit.Review fromJulie R
Date: 01/13/2024
2 starsJulie R
Date: 01/13/2024
We have a very expensive leather power reclining sofa. Its the biggest piece of shit sofa. Extremely dissatisfied for the money it costs. Service company came out once and put extra stuffing in it. Then the non scratch leather was scratched. Our extended warranty provided a replacement and the next one went to shit in about 3 months. All cushioning flattened etcFlexsteel Industries Inc
Date: 01/16/2024
The customer can contact their store. I am not sure on the style but new seat cores and back fill may be available to fix the issue. If their store is not able to help them they can reach out to ServeCo at 888-696-5689. They are a nation wide furniture repair shop and should be able to send out a tech in thier area to help.
Review fromMary H
Date: 01/03/2024
1 starMary H
Date: 01/03/2024
I have had a similar experience to other reviewers. Relied on the Flexsteel reputation and purchased an electric reclining sectional. I have less than normal wear with fewer users and within months the padding had flattened all over and structural wood is wood protruding from the foot and leg rest areas. The headrest is also flattening and fabric is stretched. Looks like a 15 year old sofa, and is only a few years old. I had to add my own stuffing as i received no relief from the 'lifetime warranty' per my store salesman. Would not suggest purchasing Flex Steel. What a shame, it used to be such a respected brand.Flexsteel Industries Inc
Date: 01/04/2024
Hello,
I do apologize that your store was not able to assist. I would recommend that the customer reach out to ServeCo for assistance if they still need repairs on their sofa.
I can tell you the back fill is only covered for the 1st year the furniture is owned. The upholstery also has a one year warrnaty.
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