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Business Profile

Gun Store

Battlehawk Armory
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on august 9 2022, i ordered a ****** combat bcg from battlehawk armory for the amount of ******. model number TRBCANB308. upon receiving it i found that the item did not match the description or the image provided on their website. i notified battlehawk armory of the issue and they replied by telling me that it is listed on their website that the item might not match the description or image. how is that even legal. if i order a burger at ********* i wont be happy getting a salad. this makes zero sense. they advised me to contact ****** combat (the manufacturer) to resolve the issue. i just want the correct part.

    Business Response

    Date: 08/17/2022

    Customer ordered and was sent UPC# ************ from ****** Combat, customer states there was a different item in the box, per agreed upon terms and conditions at checkout which were both checkmarked and signed off on with signature box we only sell brand new in box merchandise, and any issues must be taken up directly with the manufacturer.  If customer received something different than what was ordered in the box then he needs to contact ****** Combat the manufacturer and explain that a different iteration was sent in the box than what he ordered for UPC 811826027160.  ****** Combat's contact information: https://www.wilsoncombat.com/contact/

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 4 guns. Received 3 and told 1 on order. Receipt is very vague and doesnt mention specific gun ordered. 2 months later they have no record of ** ordering.

    Business Response

    Date: 08/05/2022

    We are actively working with the customer to resolve this. It was a simple misunderstanding.  Customer should be satisfied with response. Thank you

Battlehawk Armory is BBB Accredited.

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