Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to make a fairly large purchase through Battlehawk armory using Credova, Credova has been helpful on their end trying to resolve issue but battlehawk on other hand, not so much. The order did not go through within their website but did with Credova so now I am paying for something I dont have including interest. *** tried to send them a ticket like they advise you to do for support on their website, no answer even after 48 hours. I proceeded to chat with their online bot who promised a response in 24 hours or less. No response. When you try to call battle hawk you get no answer. Do not even try, their website says no phone support but they have a whole automated phone setup to make you believe they have phone support or have had in past. The number even shows online. Dont waste your time trying to call. This issue still hasnt been resolved and I have been trying for a little over two days. 2 grand is a lot of money to be wasting. Seems the store has good products but unless you live in **** or buy guns in full without using payments, I would stay away from their online shopping experience. At this point I dont know whether to cancel with credova or wait to see if battlehawk resolves issue. Very stressful and confusing. Long story short credova is in process of paying battlehawk for an order that battlehawk doesnt even have in their system, the real issue could be solved if the lack of customer service was non existent. In documents below I colored over my account number for safety/privacy reasons, willing to give to whoever may need it to resolve this headache.

  Business Response

  Date: 06/07/2025

  Hi Sir,

  I am very sorry for your troubles, unfortunately in the past we had an issue where 1% of Credova orders would generate a Credova contract and not tell us about the payment and generate an order, unfortunately under our old system we had no way to see this.  We do now.  I do believe your complaint has been resolved, we do offer phone support M-F 10am-5pm, we have 2-3 people ******* the phones all day, we also just upgraded our phone system.  Our help desk tickets are answered within 48 hours, our chats are answered within 24 hours, I show that we successfully had this canceled within 48 hours, I am unfortunately the only person with access to Credova backend and was gone during this time period which led to the delay.

  Thank you for your business and sorry for the hassle!

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for an item on June 23, 2023 and they said the item would be shipped in 2-3 days then told me **** days and its been 15 days and when I email or call they tell me to wait that its still being processed. I asked for a refund after 5 days and they said no because the order had already been placed. The stopped responding to my emails.

  Business Response

  Date: 07/10/2023

  Hey ******,

  I apologize for the delay here, this warehouse was experiencing some crazy unforeseen delays.  This order did ship: ************ fedex.

  Thank You

  BattleHawk Armory
  

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 months ago I attempted to purchase a reloading kit from Battlehawk Armory using Credova. The sale did not go through. I contacted Battlehawk and was told the sale did not go through. Now I am repaying $500.00 to ********* Financial ********************* handler). I contacted ********* and they said the money was sent to Battlehawk and they would need to return the money, then ********* would refund me. I have attempted to contact Battlehawk Armory numerous times. They refuse to contact me or discuss the issue. Please help with this if you can. Thank you

  Business Response

  Date: 05/23/2023

  Hi *****,

  Unfortunately there is a rare glitch that happens signing contracts but not pushing an order into our system so we actually have no idea this even happens.  If you could provide the contract number I will happily double check if we have an order and/or cancel it.  Thank You   - BattleHawk Armory
  

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 13 February 2023 I purchased a rifle from BattleHawk Armory via a third party website. 8 days later, and only upon my inquiry, they notified me that they had actually sold it on another website to a different customer. This is in violation of the regulations regarding my transaction stating that they must provide the original item upon closure of the sale. They then offered me a complete refund, to which I agreed. They instead shipped me a second rifle a week later, against my wishes. I sent the item back to them, and have a *** receipt demonstrating that their owner signed for it on 22 March 2023. To this day, they have not processed a refund, meaning they have kept both the rifle and my payment. While they were initially quite communicative, once they received the rifle back they have not answered their phone nor replied to my multiple emails. Reading other BBB complaints against them, I see that this is a common practice they engage in and potentially treads into criminal practices of fraud and theft.

  Business Response

  Date: 04/03/2023

  Hey *****,

  We have issued a full refund on this effective today, I sincerely apologize for this experience.

  Thank you
  

  Customer Answer

  Date: 04/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  BattleHawk Armory at last issued a full refund of the charge, effective April 7, 2023.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive purchased a firearm on March 15, firearm was in stock and because of the *** info already in place. I received **nfirmation e-mail firearm in stock and preparing to ship from our warehouse. I followed up 5 days later awaiting tracking as normally **** days but because the *** is on file will ship sooner. They stated to touch base after 10 days for tracking. Fast forward to March 22nd and I received an email your firearm order has been canceled. Internal error thats a disaster. I sent several emails and **mmunications going back and forth on the ordeal that didnt make sense nor sound right. Their website still showed the firearm still in stock. The ** P10 F *** was still available. No response and later that day after repeated attempts to **ntact and find a resolution as this was ordered March 15th but canceled 7 days later and causing an in**nvenience as this was to be used at an event with the specific **lor to purchase. So now out of luck and other sites dont have the gun nor promotion. My loss on an internal error by this **mpany. Thats same night on March 22nd they kept on skiing me what to do. I dont own their business but I had to **me up with a resolution. I asked them to send me my original order as it still shows in stock. They replied ****pm website is accurate and order what you need again and we can shop out for you. Problem is the price is not the same on the gun and is $100 more so **uldnt proceed since I **uldnt get an answer for the price ac**mmodation. I placed an order as it appeared to be the *** version with the same promo price appearing at check out which didnt add up the first time. I sent the **nfirmation and included the details firearm what I ordered. I never heard from them that night again and the following day I asked for ** formation and still no reply. That night I observed that the pic was of the **** Color. Informed them to make sure its my original purchase. This **mpany was rude with their customer support and very dismissive. They didnt want to honor my original purchase and stated you get what is ordered. I advised you know my situation and this is all because of your errors at the **mpany not mine. I asked and stated in an email I trust you make it right with the customer. I received my firearm March ******************************************************************** the *** version. I had no choice but to take the firearm because what are they going to do charge me a restocking fee if I send it back. I had an event that this was to be used for. I field stripped once home and noticed the feed of the barrel is blemished and nicked. Took photos and explained the situation to the **mpany. Rude and dismissive and didnt want to credit me for anything or resolve anything. I mentioned to them you disregarded my original purchase and didnt send me my original firearm. They were black and white with their explanations and didnt care. We ship whats ordered. You transferred its yours. Take up any issues with the manufacturer. Wow. The frustration and in**nvenience from the beginning of this ordeal to now has been disappointing and disgraceful. You cant call them and only email for support. I asked to be **ntacted numerous times and provided my **ntact number and nothing. They dont care about taking care of the customer. I have a firearm that I cant use and might have to wait weeks to months to get back to use. I checked the ** website and the barrels are out of stock. So customer loses in the long run and the **mpany washes their hands from any transaction. I know several **mpanies that wouldve taking care of the original purchase and would have ac**mmodated a price refund for the added in**nvenience. I asked for a credit on my card for a blemished firearm and they stated. No its black and white you check and inspect and transfer its YOURS. This **mpany was suppose to help take care of me because of their fault but in the end didnt care about my **ncern and business. Very angry and frustrated at this entire situation. Barrels on the Manufacturer website are running $150 or so and are out of stock. What a mess. I shouldnt have to deal with any of this regardless of the firearm issue because the initial **mplaint was the fault of the **mpany canceling my order which was still available. Informing me 7-8 days after the fact. I informed them I will be making a formal **mplaint and ask twice on two separate emails for a name nothing provided and disrespectful email instead. Stating this is our last response. If you need another response please reread the same response. Wow! When a ** any discredits you and doesnt care. You stay away. ****** Learned the hard way.

  Business Response

  Date: 03/30/2023

  Customer had an order that due to an inventory error was out of stock.  We asked the customer to place a new order for a new firearm and we would happily expedite it.  Customer placed an order for a new firearm, we shipped and had it delivered to *** very fast.  Customer then got home and claims there was an issue with the firearm.  Unfortunately in several spots during the checkout process we make it clear that when an item is transferred and picked up at the *** all sales are final, we do not take back returns or offer any additional compensation.  Customer received a brand new in box firearm, if there is an issue he will need to contact the manufacturer.

  Thank you for your business
  

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19870555
  
  I am rejecting this response because:  The fact that the company completely disregarded the error and what needed to be ordered and it was in stock and had a different price plus the fa t they new what I needed and didn't attempt to fix and send the original purchase plus this BS of handling the firearm they sent. Proves they don't care about customer service. My situation was real and it wasn't handled properly at all. This company by the complaints I've read prove I'm not the only one. I would like a compensation credit refund to my card for $75 half the cost of a new barrel. Total BS and dismissive statement on their behalf.  My statements are 100% accurate  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/31/2023

  This customer's original order was cancelled, we was told that item was out of stock and to place a new order for what he wanted if he wanted something different and we would expedite it.  He placed an order for the wrong gun, with no communication to how he actually wanted a different gun and we processed it..  The firearm was received at his receiving dealer and accepted per agreed upon terms and conditions with signature and checkbox at checkout, we do not offer returns or financial compensation on new in box firearms when received and paperwork done by the customer.  ** financial compensation will be given, this matter is closed.  Thank you

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a shotgun from Battlehawk Armory that shipped 12/22/22 and tracked the package until it was received in ** on 12/27/22. After several days of no update on the tracking of the package I sent an email letting Battle Hawk know of the issue along with a phone call. I was told via email that I had to wait several days to see if the package showed movement before any action could take place. After several calls requesting action and getting none I was told that the person who actually sold the shotgun needed to respond but had not at this point. On 1/10/23 *** had determined that the package was lost and per their website stated that a claim request had been sent to the shipper and to work with them going forward. I have made repeated calls to Battle Hawk and was told that they were still waiting on the seller to get back to them. After more phone calls and emails ***** from Battle Hawk sent me an email response to my latest phone call stating that the seller was away at the SHOT Show the prior week and they again reached out for direction. At this point most of my phone call interactions have been with **** at Battle Hawk and they seem to get know where as everything apparently hinges on the seller taking action which they have not as far as im aware. Other than the email from customer service concerning my original ticket and the email from ***** no one has been proactive at any point in contacting me regarding this matter. As of right now I have no shotgun nor do I have any refund of my money nor do I know if any claim has yet to be filed with *** and yet everything seems to be waiting on this. I do not understand why me as the customer is being held hostage. Having to wait on some faceless seller to file a claim so I can obtain a refund as I feel Battle Hawk as the selling party should be standing up and making correcting this situation so I can move on and they can go back and deal with the seller directly.

  Business Response

  Date: 02/04/2023

  Hi ****,

  We are sorry this is happening, unfortunately this a firearm and not another commodity, we need to wait for the carrier to complete their investigation before issuing another one.  While most consumers are honest we need to make sure that you or your dealer will be receiving another of something before sending another or issuing a refund.

  Thank you
  

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18965031
  
  I am rejecting this response because:

   

  As of 1/10/23 per *** they have concluded their investigation and sent a claim report to the sender so I believe any waiting period has been satisfied. I am totally unable to get any response from *** myself not being the shipper so I am at the mercy of the actual sender and *********** who should be acting on my behalf given this was sold on their websight to make sure the claim is actually acted upon by the seller. So no at this point I do not accept this response from *********** as it shows me a lack of understanding the whole situation.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/17/2023

  Hey ****,

  I apologize this took so long to resolve, with Firearms in transit it is not an easy process, our first thought is to a lost firearm is a public safety issue and we have to alert the ATF.  99/100 times firearms are found and we can move forward, in this case the firearm was not found, there was an investigation with authorities involved.  We don't simply send another gun or refund as per our policies any issues in transit need worked out first.  As of 2/9/2023 we were finally issued credit for this firearm as the missing gun in this shipment was indeed lost, and IMMEDIATELY issued you a refund:

  02/09/2023 12:42 pm **** *************************, XXX***** Done ********* ******* ****** **** **** -448.92

  Thank you
  

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased a firearm thru battlehawkarmory.com on 12-07-2022. On 12-19-2022 the order was canceled and supposedly refunded to my 2 atm **** cards. (Canceled because I didn't think it was going to be in before Christmas, a gift.) The next day I get a "shipping confirmation", 12-20-2022, where they shipped this canceled order anyway, thru **** I then contacted my FFL, where the gun was shipped, and instructed them to not accept this item and "return to sender", which they did. I kept the tracking no. for this *** shipping, and it now seems that this item did not make it back to where it originated from, basically lost in the mail somewhere.( When I 1st tracked this item, after a few days, it said it was delivered somewhere and was signed for by someone, but lost that info somewhere). I've emailed and called, on numerous occasions now. The only time I got to speak with someone at Battlehawk Armory, she told me that the package was held up somewhere around ****, due to the bad weather we were having then across the country. The last I checked the tracking number at ***, as stated above, package is missing. I'll remind you that I have cancellation notice dated before they shipped this thing. I've put in disputes to both of my banks, to no avail so far. I want my refunds put back in my accounts ASAP, please. (I split the total with my 2 bank accounts), $200 at ***** Fargo, and $220.69 at my credit union, ILWUcu. I can't get them on the phone anymore, they just will answer email, with "there's nothing that they can do".This is not right!

  Business Response

  Date: 03/14/2023

  This customer was refunded in full for his purchase.

  Thank You
  

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 18815201
  
  I am rejecting this response because:I was not refunded, I'm still in dispispute with my banks, they have no record of a refund to me. So far nothing has been refunded to me. This online seller should be banned. I've bought from them several times with no issue, only this time. They will not take the time to find out why my refund was not returned to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/15/2023

  A refund was issued in full on our end, there is nothing more we could do besides using another payment method to pay back this customer to which we will not do so as a refund was already issued. A refund shows processed and refunded on our side, the money left our account. I suggest the customer contact there bank and ask why they have not received it. 

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 18815201
  
  I am rejecting this response because: I am still out $420.69. They have placed the "burden of proof" on to me, a customer. I have documentation to support my claims. BattleHawk Armory sells items as a "drop shipper", they use a company, I believe run by *******************, where they order items to be shipped to customers. I believe that is where my refund went, since this outfit shipped the item to my FFL 3 days after the cancellation of the order. This item was returned, not accepted, by my FFL thru **** back to the drop shipper. I am waiting for the "disputes" from my banks to be resolved. If nothing gets resolved I will have no choice but to take this to small claims court. This should shift the burden of proof back to Battlehawk Armory, where it belongs. At this point, it is a matter of principle, things like this should not be happening in *******.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tactical light from Battlehawk Armory on 12/3/2022 for $200 that ended up getting lost while being shipped to me by their low-quality *** shipping method that they offered. After contacting Battlehawk Armory, they refused to take responsibility for the lost package and refused to reimburse me for the money I have spent with them.Unfortunately, I had to take out a claim myself with ***. After *** did their investigation, they did agree that they lost the package and took full responsibility for it. As per ***'s company policies, (which I don't understand) they reimbursed the sender/shipper of the package which was either Battlehawk Armory or their drop shipper ****************************************. out of ********, **. After contacting both Battlehawk Armory and **********************************., they both denied being reimbursed by *** regardless of the proof I have that *** did.I have reported them to my credit card company and they have opened up an investigation based on fraudulent activity as Battlehawk Armory has now been paid twice for a product I have not received.Important information for the Better Business Bureau:Here is the actual proof that *** reimbursed either Battlehawk Armory or **********************************. Below is the tracking number of the package, Case ID and the *** claims department phone number. The *** claims department will absolutely confirm that the sender/shipper (not myself - the recipient) was reimbursed for the lost package. Sadly, to this day I have not been reimbursed by either merchant now being out $200. important information: *** Claims department Phone Number - **************, Case ID - ************, Package Tracking Number - 1Z5582410347666947

  Business Response

  Date: 01/13/2023

  Hello Sir,

  We are sorry you are having trouble finding your package that was scanned as delivered, per *** this was delivered on 12-16-2022 at 1:26pm, see attached screenshot that acts as proof of delivery.  After package is carrier scanned delivered BattleHawk Armory does not take responsibility for an insecure drop-off location or stolen packages, see agreed upon terms at checkout as carrier scanned delivered, means delivered and we do not offer further support after that. :**********************************************************; We have not been reimbursed from *** for any such claim.  Thank you
  

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18806287
  
  I am rejecting this response because: The package was proven to be lost by **** As I stated in my original BBB complaint, *** HAS TAKEN RESPONSIBILITY FOR THE LOST PACKAGE. Due to the *** company policy, *** has reimbursed the shipper/sender and not myself - the recipient for the lost package. The sender/shipper of the package has not reimbursed me after they were reimbursed by **** This means they were paid twice for a product I have never received which my CC company does recognize and is moving forward with an investigation for possible fraud.  There is absolute proof that *** took responsibility for the lost package and reimbursed the shipper/sender which makes the original package tracking information that BattleHawk Armory provided null and void. Once again,  I highly urge the Better Business Bureau to call the *** claims department and give them the info that is listed below as proof of the reimbursement to the sender/shipper.

  Once again:

  *** ***************** Phone Number -**************

  Package Tracking Number - 1Z5582410347666947

  Case ID - ************

   

  Sincerely,

  
  *****************************

  Business Response

  Date: 01/27/2023

  Hi ***,

  We have not been reimbursed for any such package, I have contacted ******************* and they have also not been reimbursed for any packages.

  Thank you
  

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18806287
  
  I am rejecting this response because: My credit card company has looked into this matter and has confirmed that the "shipper" HAS BEEN reimbursed for the lost package and is lying about it to the BBB. My credit card company is also now following through with **** and the merchants bank to recover their lost funds. Once again, I strongly suggest that the BBB utilizes my information below to confirm that the "shipper" has been reimbursed by *** for the lost package! 
  
  

  *** ***************** Phone Number -**************
  Case ID - ************
  Package Tracking Number - 1Z5582410347666947

   

  Sincerely,

  
  *****************************

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday 8/29/2022 I had a friend tell me about a pistol for sale priced at $388.23 and its typically a $700-800 gun. He ordered the pistol and received it 9/3/2022. Seeing the deal I ordered the same gun the exact same way from their website using their email quote on 9/3/2022. 2-3 days later I get notified by my bank that the money was returned with no cancelation email or anything. I then call Battlehawk Armory to as why and the only information the gentleman gave me was that my money was return but no reason as to why. According to their email, and I will quote it, "NOTE: WE CANNOT CANCEL OR EDIT *****S AFTER THEY ARE PLACED, we have a small window where we can change FFL's, if you wish to change FFL's please use contact us with whom you wish to switch to and have them email their license.YOU WILL RECEIVE A TRACKING EMAIL WHEN THE ***** SHIPS!". With that I have yet to receive any email cancelation. Today I received an emailed reply stating they had the gun listed for the incorrect price and that is why they canceled the order.

  Business Response

  Date: 09/07/2022

  Unfortunately this pistol was priced in error at around $300 less than wholesale price. Per agreed upon website terms and conditions at checkout with checkmark and signature we have a right to cancel and refund purchases due to pricing errors as was the case here. We do apologize for the inconvenience, this is an anomaly of a situation.

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17930144
  
  I am rejecting this response because: The fact is that whether or not it was a mistake BattleHawk Amory listed the item for $388.23 and followed through with some orders but not all. $388.23 before tax was the agreed upon price at check out and even stated in the confirmation email that there are no cancelations only changes aloud would be to the *** and that was even limited. It is not my job as the customer to check with the company to verify the price is correct. Just like it's not the company's job to list the prices of their competitors' prices, that would be the customers job to shop around first and that is exactly what I did and now BattleHawk Amory is going back on the original agreed upon price. The company is trying to downplay this making it seem like bad deals never happen.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/09/2022

  The customer completed his purchase and agreed to all of our terms and conditions with a signature and checkbox, we do not guarantee anywhere that our website is free of errors.  Per our terms and conditions we as the seller may cancel any order at any time for any reason including a Pricing Error as is listed at checkout.  This order was cancelled and refunded in full back to the customer as a pricing error as is our right as the seller to cancel and not fill this order.  Refer to agreed upon store policies here: https://www.battlehawkarmory.com/store-policies
  

  Thank you for shopping BattleHawk Armory.
  

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 5 box case of ammunition and only received 1 box. I called the company to try and resolve the issue and was rudely told what I said wasnt true.

  Business Response

  Date: 09/01/2022

  I have reviewed this complaint, the customer only ordered 1 box.  The listing states 1 box (5 per case). The customer wouldve had to order 5 boxes to get a case.  He ordered 1 box, this customer received exactly what they ordered. 

  Customer Answer

  Date: 09/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************